Low Deposit on Package HolidaysTERMS AND CONDITIONS WITH FLEETWAY TRAVEL ACTING AS YOUR TRAVEL AGENT
1. YOUR CONTRACT:
Please read the following conditions carefully. All bookings are made and accepted subject to these conditions, which form part of your legal contract with the Principal or Tour Operator, supplier, airline or cruise company, through whom we have arranged your travel or holiday requirements.
For all bookings Fleetway Travel Plc (whose offices are at 1 Connaught Place, London, W2 2ET), under our ABTA licence D0238, will act as the agent for the Principal or Tour Operator and your legal contract will be with them.
The Principal's ('s) or supplier's (s') Terms & Conditions will apply to your booking and we strongly advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these Terms & Conditions if you do not have them.
As your Travel Agent, Fleetway Travel Limited will accept no responsibility for the acts, omissions or services provided by the Principal. Nor are we responsible for any descriptions, inaccuracies or information given by the Principal in their brochure or otherwise.
2. BOOKING DETAILS:
Depending on how the booking is made, all details will either be provided via the system (confirmed online), via email (for booking requests made online and/or telephone bookings), or read back to you by one of our consultants(telephone booking).
In the case of bookings made by telephone, once you have agreed with all the details, we will proceed to confirm the booking with the principal(s) or supplier(s) on your behalf. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately.
Any changes to these details will incur the charges stated in Paragraph 4.
Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other parties involved in the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This may also apply to any sensitive information that you give to us such as details of any disabilities, dietary and/or religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strict as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether within or outside the EEA, we will be unable to complete your booking.
In making this booking, you consent to this information being passed on to the relevant parties. Full details of our data protection policy are available upon request.
For bookings made more than 56 days (8 weeks) before the departure date you will have the choice to take one of the following payment arrangements:
i) Full paymentFor bookings made within 56 days (8 weeks) of the departure date, the full amount of the holiday and any ancillary items chosen will be debited immediately from the debit or credit card supplied by you.
The full amount for the holiday and any ancillary items chosen will be debited immediately from the debit or credit card supplied by you.
ii) A deposit payment of £75 per person
A non-refundable deposit payment of £75 per person (excluding infants, which children under the age of 2 years are considered to be) will be debited immediately from the debit or credit card supplied by you. The balance payment must be received by us in cleared funds no later than 56 days (8 weeks) before the departure date. Note: If the deposit option is chosen and the full balance is not received by us in cleared funds by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Any additional costs and charges imposed by them will be passed on to you, plus our administration charges as set out in Paragraph 4. "Cleared funds" are payments that have been confirmed to us by the bank. For debit or credit card payments funds may take up to 3 working days to clear from the date of the transaction. For cheque payments funds may take up to 5 working days to clear from the date the cheque has been received by us. Please leave enough time before your balance due date for the funds to clear. If your booking is cancelled as a result of the balance not being paid by the balance due date, the deposit paid will not be refunded.
We accept payments by Credit Card (including American Express), Debit Card, and Cheque. All transactions paid on Visa & MasterCard will be subject to a 2% surcharge. American Express will be subject to a 3% surcharge. Debit Cards and Cheques do not carry a charge.
In the event that we incur bank charges as a result of a cheque being stopped or marked "Refer to Drawer", we reserve the right to pass these charges on to you, together with an administration fee of £10 per transaction.
If contradicting payment terms are shown in the Tour Operator's Terms and Conditions, the payment terms in this paragraph shall take precedence.
4. CANCELLATION AND AMENDMENT:
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). In addition we will charge you cancellation or amendment charges as detailed below.
Cancellation charges: Fleetway Travel will charge a minimum of £30 per person in addition to the cancellation charges of the applicable Tour Operator or supplier.
Amendment charges: Fleetway Travel will charge a minimum of £15 per person in addition to the charges made by the applicable Tour Operator or supplier.
Deposit payments: If the £75 per person deposit option has been chosen, this deposit is non-refundable in all cases where cancellation is initiated by the customer.
Important information about cancellations and amendments: Please note that some services can not be amended and may therefore incur a 100% cancellation fee. Most scheduled or "no frills" airlines do not allow changes, and therefore full cancellation charges will usually apply - No refunds will be possible.
5. SERVICE CHARGES:
In certain circumstances we apply a service charge for the services we provide.
Collection of surcharges/additional taxes: Principal’s charge + £15 per booking
International telephone/fax calls: Cost of calls
Tickets dispatch by courier/hand or special delivery: Cost of dispatch + £10 per booking
Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Our Travel Insurance is authorised and regulated by the Financial services Authority (FSA). If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
**May we remind you that insurance cover offered by most credit card companies are not always adequate and sufficient to cover all aspects of your holiday**
7. DELIVERY OF DOCUMENTS:
Invoices/confirmations will be emailed to you immediately if your booking is confirmed online, or emailed to you within 24 hours of confirmation for booking requests made online and telephone bookings.
Any other documents (e.g. tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the relevant and applicable charges which we will notify you of.
8. PASSPORTS, VISAS AND HEALTH:
We can provide general information about the passport and visa requirements for your trip for British Passport holders only. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
9. FINAL TRAVEL ARRANGEMENTS:
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for check-in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced, or your eligibility to receive compensation may be affected depending on the circumstances. If you wish to complain when you return home, you may write to us, Fleetway Travel and we will pass this on to the principal/supplier.
Please remember that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. Any assistance we provide in resolving a complaint is given on a good will basis and in our capacity as agent only.
As a member of ABTA, we are obliged to maintain a high standard of service to you. If the complaint cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com
IMPORTANT & USEFUL INFORMATION
We will do our utmost to provide you with the highest standard of service for your peace of mind and satisfaction. Should you need to contact someone for help or advice, you can contact us 7 days a week from 09:00 to 18:00 with the exception of Christmas Day. We recommend that you read the below information, as it will give you some extra tips to help you organise your holiday.
European Health Insurance Card (EHIC):
If you are travelling in Europe on a leisure or business trip, make sure you have applied for the European Health Insurance Card (EHIC). It is free and will enable you to get state–provided healthcare that becomes necessary during your visit at reduced cost, or even sometimes for free. For more information on what it covers and in which countries it can be used visit www.dh.gov.uk/travellers. If you already have an EHIC you should check that it is still valid before you travel. The quickest way to apply for or renew an EHIC is to apply online at www.dh.gov.uk/travellers. Alternatively, you can phone 0845 606 2030.
However, the EHIC card does not cover all healthcare costs. For example, it will not cover the cost of your journey back to the UK if you need to be sent home and, unlike a travel insurance policy, does not cover your luggage and possessions, your travel money or offer protection in the event of cancellation.
What if I have any special request?
Should you have any particular requirements such as special meals, wheelchair assistance, or carriage of windsurf gear, bicycles, golf or other sports equipment, please advise us when you are making your booking. An administration charge may be required in respect of requests received, levied by the Tour Operator or the carrier. All special requests are passed on by us to the carrier but cannot be guaranteed. Should you have any specific request such as a non-smoking room, a room with special facilities for disabled passengers, or rooms in a particular location in the Hotel, these will be made on your behalf but cannot be guaranteed.
If you wish to request any additional services such as transfers, car hire, change the board basis at your hotel, change your dates etc. please call our dedicated After Sales Service Team Department on: 0845 604 3708 or you can email them to firstname.lastname@example.org
Could I be refused boarding or entry?
There are a number of reasons for which you could be refused boarding or entry, and we cannot accept any responsibility should you be unable to board the aircraft or other mode of carriage for any reasons including:
i) Compulsory Advance Passenger Information (API)
It is now a requirement to collect the passport or EEA issued National Identity Card details of all passengers departing from the UK, IRELAND, MOROCCO AND SWITZERLAND to Spain or the Canary Islands/Balearic Islands. FAILURE TO PROVIDE THIS IMPORTANT INFORMATION PRIOR TO ARRIVAL AT THE DEPARTURE AIRPORT WILL RESULT IN YOU BEING DENIED BOARDING WITHOUT REFUND.
ii) If you arrive late for the specified check-in time.
iii) If you do not hold a valid passport and/or visa required for entry into or exit from the country of origin or destination.
iv) If the full first and last names in your passport(s) differs from the name on the travel document(s) or ticket(s) issued to you.
v) If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our contract with you and our responsibility for your holiday will immediately cease. We will not be responsible for any costs you may incur as a result of this, or make any refunds to you.
vi) If you arrive at your hotel after the instructed check-in time.
Please also note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
What documents must I take?
You must hold a valid passport together with all necessary visas or other documentation required for entry into or exit from the country of origin and destination. You should check the local visa and health regulations with the appropriate Embassy. Your doctor should also be able to advise you as to which inoculations the Department of Health consider necessary. You must advise us if you hold a non-EEC passport or have any criminal conviction(s). In the latter case you may also be legally obliged to inform the visa-issuing authorities of your holiday destination country about your criminal conviction(s). Please note that you will be liable for any and all charges incurred as a result of failure to comply with these requirements. Fleetway Travel or the Tour Operator cannot accept responsibility for passengers who are refused entry to a country because they do not hold valid entry visas or passports, or have not complied with that country’s visa application procedures, especially regarding legal disclosure of past criminal conviction(s).
IMPORTANT INFORMATION REGARDING ENTRY TO USA. The Department of Homeland Security has introduced a new policy which is now enforced and applies to travel involving entering/stopping in the United States (flights, cruises, etc). All foreign nationals from any of the Visa Waiver Program (VWP)* nations must obtain an electronic travel authorisation before arriving in the United States through the ESTA system (Electronic System for Travel Authorization). Visit http://esta.cbp.dhs.gov to view participating counties and fill out the form. You will then receive one of the following results: Authorised, Not Authorised: in this case you must obtain authorisation through an Embassy or Consulate before departing for the United States, Pending authorisation: you must check the ESTA website over the following 72 hours. Once the trip is authorised, you will receive an authorisation ID number that will be required at airport check-in or upon arrival at a port. You are responsible for submitting the ESTA application and obtaining approval to travel to the United States. VWP CLIENTS WHO DON’T OBTAIN ESTA APPROVAL WILL LOSE ALL RIGHT TO OBTAIN A REFUND FOR THE HOLIDAY THEY HAVE BOOKED. (please see www.cbp.gov/travel for more information).
Should I check my inbound flight or other carriage?
Neither the Tour Operator, nor Fleetway Travel will be responsible if you arrive late for the specified check-in time or if you arrive late for any of the other elements of your transportation. Nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons. A charge, which in some cases will be equal to the full cost of the tickets lost, will be made for tickets re-issued. It is imperative and a strict condition of booking that you reconfirm any inbound flight details with either the local office noted on your itinerary (not the airport authorities) or the Tour Operator’s head office in the UK, not more than 48 hours and not less than 12 hours prior to the previously notified flight time (or not more than 72 hours if the reconfirmation period falls over a public holiday.) We cannot accept any liability for clients who fail to comply with these conditions. The timings quoted on your documentation are local timings. Passengers must strictly follow the check-in instructions as shown on their itinerary or travel documents.