Expedia Customer Promises

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Customer Promise

Our Promises

At Expedia, we want to help you get the right trip at the right price, and to travel with complete confidence. That's why we make you these promises.

We promise you the lowest price on your hotel booking

We promise you the best value

  • Our expert team is constantly looking for the best value deals.
  • Our "Tailor-Make and Save" approach to travel not only lets you get the holiday that's right for you, it's also cheaper. People who bought flights and hotels together last year saved 10% on average, that's £55 per person.
  • Our huge choice of flights, hotels, car hire and package holidays means you should always find a trip within your budget.
  • Sign up to our email newsletter and receive exclusive deals and sale previews

We promise to be honest

  • We don’t believe in hiding things – All the prices we quote for Expedia Special Rate hotels, car hire, flights and package bookings include taxes and service fees. No hidden costs means no nasty surprises.

We promise to be user-friendly

  • Booking your holiday should be fun, not a chore! That’s why the Expedia website is full of useful tools, information and reviews that make the choosing and booking process easy – including:
    • Inspiroscope™ - for planning and finding the right trip
    • Destination Guides - for holiday inspiration
    • User Ratings - for impartial reviews from real guests
    • Comparison Guide - to help weigh up your options

We promise you security

  • Your trip - A package holidays that include a flight are ATOL protected. So whatever happens, you’re covered. Check out www.caa.co.uk for more information.
  • Your financial information - When you book online, we use an SSL encryption, so your credit card information is safe and secure throughout the transaction.
  • Your personal information - Expedia will only share your personal information with companies within the Expedia family, or with authorised service providers and business partners, and on occasions when we are required to do so by law i.e. Immigration. Read our privacy policy.
  • The personal information we collect from you during your booking process is kept secure and confidential.

We promise you the best service

  • We want you to have the best possible experience before, during and after you book your holiday with Expedia – so from the moment you come to Expedia.co.uk we’ll be there to support you and ensure you are travelling in confidence.
  • If you need any help booking, have a general travel question, or get stuck when abroad visit our Customer Support Centre or call 0871 226 0808.
  • We’ve been helping people book the holidays they want for over 10 years, and we’re always looking to improve our service. Post your feedback here