Served its purpose Posted 22-Aug-2014
We had a late flight into Zurich, so I was concerned on if we would make the shuttle to the hotel. I believe we made one of the last ones, as the shuttle serves multiple hotels in Zurich. The driver was fairly rude and seemed inconvenienced by our wanting to use the shuttle to our hotel. After getting to the hotel, the desk manager was friendly. She indicated they were overbooked and offered us a stay at their 4 star sister hotel, but it would require us to wait for the shuttle to come back. We opted to stay put, and we needed to sign up for a morning shuttle to the airport. Unfortunately the shuttles were full around the time we needed them, so we had to go to the airport an hour before we had previously anticipated. Not a huge deal and we were happy to have transportation to the airport, but it was a little frustrating. Then we were told it was time to pay the city tax. I was confused because I had never heard of this and was surprised something would be due in addition to what we paid on Expedia. I think it was 5 swiss francs or something like that which equated to about $6. Again, not a big deal, but I felt a little nickel-and-dimed. The room was clean and it was nice to get a shower. The bed was nothing special, but we were glad to be able to get off our feet, get clean, and get some rest before more travel the next day.
Comment from Hotel Management
27-Aug-2014 by Eliane, Hotel Management
Dear Adam, We want to thank you for taking the time to write such a detailed feedback. We apologise for the trouble you had to put up with during your stay. On behalf of our entire team, I would like to apologise for the behaviour of our employee which is beyond the pale. We always try to keep a lid on correct behaviour and we will try that even more in the future. We also want to apologise regarding the city tax. By rights we have to subtract an additional fee of CHF 2.50 per night. We are looking forward to welcoming you back soon and we would like to thank you for your understanding. Kind regards from Kloten, Hotel Fly away Team