Ratings based on 400 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice place to stay before heading out of airport

Posted 08-Sep-2014
Pros: Clean, comfortable, roomy after a long train ride. Close to airport with free shuttle to airport.
Cons: Nothing we could think of at the time for such a short stay.
Location: As the name says, it is near the airport. I'm not sure what there is to do in Kloten.
We were looking for a hotel near the Zurich airport and found the Hotel Fly Away Zurich Airport for a reasonable rate. Their website said no check-in past 11 PM but we called in advance as our train was running late and we would probably arrive around 11:15 PM. They were very friendly and willing to accommodate us. They also printed out my wife's boarding passes and arranged a free shuttle to the airport. The room was clean, modern, and comfortable, and had a nice little balcony to stand on and breathe the fresh morning air. We were in too much of a hurry or we would have had breakfast there (additional cost).
Comment from Hotel Management
17-Sep-2014 by Eliane, Hotel Management
Dear Dino, Thank you for the time taken to rate us and write a detailed feedback on Expedia. We appreciate feedbacks because we are always trying to improve and optimize our service. We are glad you enjoyed our hotel and it's facilities! Best wishes from Kloten, Your Fly away Team
4 out of 5
Recommended
for Families
by A verified traveller from Brisbane, Australia

PLEASING

Posted 30-Aug-2014
Pros: Clean with good size showers close to shops, cafes and restaurants.
Cons: Staff provide a bit more information on what available locally - reasonable priced restaurants and walks close by. Great advice provided on Zurich.
Location: Get on train into Zurich easily but struggled to get back to Hotel as platform hard to find for return trip. 2 Hours to get back.
The overnight stay was pleasantly restful and front reception staff friendly and helpful. Great location to airport at a reasonable price. Shuttle bus from and to airport -- fantastic.
Comment from Hotel Management
03-Sep-2014 by Eliane, Hotel Management
Dear Darryl, Thank you very much for your rating and your feedback as well. It's nice to hear you've enjoyed your stay at the Hotel Fly away in Kloten. Hopefully you'll be back soon - we're looking forward to it! Kind regards from Kloten, Your Fly away Team
3 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Served its purpose

Posted 22-Aug-2014
Pros: It was clean and smelled nice
Cons: Don't hide "city tax", offer more frequent shuttles for guest convenience/availability
We had a late flight into Zurich, so I was concerned on if we would make the shuttle to the hotel. I believe we made one of the last ones, as the shuttle serves multiple hotels in Zurich. The driver was fairly rude and seemed inconvenienced by our wanting to use the shuttle to our hotel. After getting to the hotel, the desk manager was friendly. She indicated they were overbooked and offered us a stay at their 4 star sister hotel, but it would require us to wait for the shuttle to come back. We opted to stay put, and we needed to sign up for a morning shuttle to the airport. Unfortunately the shuttles were full around the time we needed them, so we had to go to the airport an hour before we had previously anticipated. Not a huge deal and we were happy to have transportation to the airport, but it was a little frustrating. Then we were told it was time to pay the city tax. I was confused because I had never heard of this and was surprised something would be due in addition to what we paid on Expedia. I think it was 5 swiss francs or something like that which equated to about $6. Again, not a big deal, but I felt a little nickel-and-dimed. The room was clean and it was nice to get a shower. The bed was nothing special, but we were glad to be able to get off our feet, get clean, and get some rest before more travel the next day.
Comment from Hotel Management
27-Aug-2014 by Eliane, Hotel Management
Dear Adam, We want to thank you for taking the time to write such a detailed feedback. We apologise for the trouble you had to put up with during your stay. On behalf of our entire team, I would like to apologise for the behaviour of our employee which is beyond the pale. We always try to keep a lid on correct behaviour and we will try that even more in the future. We also want to apologise regarding the city tax. By rights we have to subtract an additional fee of CHF 2.50 per night. We are looking forward to welcoming you back soon and we would like to thank you for your understanding. Kind regards from Kloten, Hotel Fly away Team
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Multi lingual Staffs

Posted 19-Aug-2014
Nice big clean room. bed was comfy. Staffs were helpful. we drive to the hotel. But there was a train to Zurich center or airport.
Comment from Hotel Management
27-Aug-2014 by Eliane, Hotel Management
Dear Michelle, Thank you for your perfect rating and your lovely feedback. It's nice to hear you have enjoyed your stay at the Hotel Fly. Our team would be very pleased to welcome you back soon! Best wishes from Kloten, Your Fly away Team
Comment from Hotel Management
27-Aug-2014 by Eliane, Hotel Management
Dear Michelle, Thank you for your perfect rating and your lovely feedback on Expedia. It's nice to hear you have enjoyed your stay and the facilities of our hotel. Our team would be pleased to welcome you back soon! Best wishes from Kloten, Your Fly away Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Quick overnight stay

Posted 17-Aug-2014
Good value; clean property; safe area; helpful staff; convenient to airport; professional and timely shuttle service. Would most certainly stay again!
Comment from Hotel Management
18-Aug-2014 by Eliane, Hotel Management
Dear Guest, Thank you very much for rating our Hotel on Expedia and also for your feedback. It is nice to hear you've enjoyed your stay at the Hotel Fly away. We would be very pleased to welcome you back soon. Sunny regards from Kloten, Your Hotel Fly away
5 out of 5
Recommended
for Everyone
by A verified traveller from Baltimore, MD

Excellent hotel near the airport

Posted 10-Aug-2014
Cons: Complementary coffee to-go as we left for our early morning flight would have been nice, but everything else was so good....it was hardly a draw-back.
Location: It is within walking distance of the Kloten train station and easy to find from the motorway.
We had a great stay, albeit for only one night. The room was clean, the bed comfortable, and the free shuttle to and from the airport was fast and convenient. There are two distinctive restaurants from which to choose and we enjoyed the pizzeria very much. We especially liked the amenities such as free wifi, free parking, minibar, AND it was easy to find from directions provided on the website.
Comment from Hotel Management
19-Aug-2014 by Eliane, Hotel Management
Dear Leigh, We would like to say thank you! Thank you for your perfect rating and your lovely feedback. It's wonderful to hear you've really enjoyed your stay as well as the facilities of our hotel. We are looking forward to welcoming you again soon. Best regards from Kloten, Your Fly away Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Clean and convenient

Posted 06-Jul-2014
Pros: Clean and comfortable
Cons: Ventilation in the room
Location: Everything was close and the room had a frig to store drinks and snacks
Check in was easy, room was clean and comfortable. The shuttle bus was on time and friendly.
Comment from Hotel Management
11-Jul-2014 by Eliane, Hotel Management
Dear guest, Thank you very much for your feedback. We are glad you enjoyed your stay in our hotel and look forward to your next visit! Best wishes, Yours Hotel Fly away
5 out of 5
Recommended
by william Zhou

This traveller left a rating score only Posted 11-Jun-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by David from UK

Posted 07-Jun-2014 on Hotels.com
Family run hotel where service counts. Relaxing atmosphere. A good find.
3 out of 5
Recommended
for Everyone
by Stuart from Glasgow UK

15 hour layover in Zurich

Posted 06-Jun-2014
Stayed at this hotel after flying in from Tokyo. Short drive from the airport in courtesy pick up bus. Checkin slow as only one staff member on duty. However lady friendly and efficient once at the head of the queue. The room was dated but clean and served its purpose. Was going to try one of the restaurants but slept till early morning. Heard other guests comment on how good their meal had been though. Reception was closed when I left for the airport again at 5am which seemed odd for an airport hotel.
Comment from Hotel Management
19-Jun-2014 by Eliane, Hotel Management
Dear Stuart, Thank you very much for sharing your impressions referring our hotel with other travelers. We are glad you enjoyed your stay and appreciate your feedback very much. For your hopefully next stay please make sure to also visit one of our Italian restaurants - the comments of the other guests are true :-) We look forward to welcoming you back again soon. Kind regards from Kloten, Your Hotel Fly away
Comment from Hotel Management
19-Jun-2014 by Eliane, Hotel Management
Dear Stuart, Thank you very much for the time you have taken to share your impressions referring our hotel with other travelers. We are glad that you enjoyed your stay and highly recommend to visit one of our in-house Italian restaurants next time you stay with us - the comments of the other guests are true :-) We hope to see you soon again - best wishes, Yours Hotel Fly away