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Reviews of Crowne Plaza Zürich, an IHG Hotel

4 out of 5
Crowne Plaza Zürich, an IHG Hotel
420 Badenerstrasse, Zürich, ZH

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alan L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked bathroom, but it lacked in lighting. The room had no luggage racks or space. Breakfast staff were wonderful
Stayed 5 nights in Apr 2024

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, in a great area and fairly close to Old Town and other areas. Definitely recommend this hotel if you have a rental car or using public transport.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rushiv

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Carlos, Bagaces

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast was delicious. Very clean and convenient location.
Stayed 3 nights in Apr 2024

4/10 Poor

Charles

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Crown Plaza in Zurich is decent…The staff is nice and welcoming. The common areas are clean/modern and plentiful. The beds are comfortable. My problems…The rooms are old, completely outdated. Stains on the carpets, aging bathroom fixtures, TVs that don’t work or intermittently (why can’t housekeeping check these daily?). And the biggest problem and something that is advertised on every website booking this hotel, THE POOL IS NOT PERMITTED TO KIDS UNDER 16! This is absolutely something that needs to be mentioned at the top of the hotel description. I even mentioned how excited my 5 y/o was to play in the pool and no one told me that he wouldn’t be allowed.
Stayed 1 night in Mar 2024

10/10 Excellent

Mayobanex

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, staff is very polite and willing to help.
Stayed 2 nights in Mar 2024

8/10 Good

ahmad

Liked: Property conditions & facilities
Good hotel, limited dining/food
Stayed 2 nights in Feb 2024

10/10 Excellent

Ixchel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Rooms were in excellent conditions and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Simran Kaur

Stayed 2 nights in Feb 2024

6/10 Okay

Seima

Liked: Staff & service
Disliked: Property conditions & facilities
Property is dated and the rooms are small. Staff is super helpful. Location is not central at all.
Stayed 1 night in Feb 2024

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality was top notch
Stayed 3 nights in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

HUNG KWONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Joel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel quiet staff was great
Stayed 7 nights in Nov 2023

10/10 Excellent

timothy

Travelled with partner
Very nice hotel. Good links to main train station and centre.
Stayed 2 nights in Dec 2023

10/10 Excellent

Raffles Kean Yee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendlier and more helpful than I expected during my check-in.
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
O hotel é muito ruim. Péssima localização, quarto mínimo, banheiro mínimo, o chuveiro alaga o banheiro. O único ponto positivo do hotel é o café da manhã que é excelente

10/10 Excellent

Charity

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hooray
Coming from a previous disaster of a hotel experience, I might’ve been inclined to rate anything I’d consider just adequate as excellent. However this was wonderful.
Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with this IHG hotel standard. A 4-star hotel that 1) doesn’t have a fridge in the room, 2) room air conditioning is very weak (wasn’t able to cool the room below 23C), and 3) no ventilation in the bathroom (which might be the reason there is black water stain/mold marks on the bathroom ceiling.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good place to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed for an overnight stay
Just an overnight stay en route. Gave everything we needed - hot showers , comfortable bed, quiet environment
Stayed 1 night in Sep 2023
Response from Crown Plaza Zurich on 2 Oct 2023
Dear TessaThank you for taking the time to tell us about your experience at Crowne Plaza ZURICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly. Kind Regards Crown Plaza Zurich

8/10 Good

Chua Kee Cheong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Donna, Littleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and the beds were so comfortable. We will absolutely stay here again!
Stayed 6 nights in Sep 2023

2/10 Terrible

Peter

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 4 nights in Sep 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot!
Very kind staff, comfortable bed, gorgeous grounds. We would definitely stay again. The bus stop is right across the street and the panorama card provides free use of the bus.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

SAUD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent fitness center multiple supermarkets within 10 minutes walking - expensive garage parking ( 35 CHF per day ) - expensive laundry - rooms are not sound proof Average Breakfast compared to similar level hotels

6/10 Okay

Zohal

Ok nothing special
Stayed 1 night in Sep 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms size are small and poorly designed
Stayed 4 nights in Sep 2023

8/10 Good

Ziauddin

Travelled with group
Liked: Cleanliness, amenities
Nice hotel and excellent services
Stayed 2 nights in Sep 2023

8/10 Good

Melanie

Travelled with partner
Liked: Amenities
Location a little further out than expected from city but good checkin and air con in room was good and excellent breakfast
Stayed 1 night in Sep 2023

8/10 Good

Yehavi

Stayed 1 night in Sep 2023

6/10 Okay

Farrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Karthik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst trip
Unfriendly staff arrogant attitude No information for tourist Feels Swiss is not a tourist friendly country
Stayed 1 night in Aug 2023

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for 4 star... hotel is 2 starat best. Everything is dated. The hall ways smell of stale smoke. The ice machine missing the scoop-unsanitary. Room are small and dated. Shower head needed descaling, one of the windows missing a handle. And what kind of 4 star hotel doesnt have a fridge in the room. Hotel 6 had them and they a 2 star at best!! DON'T STAY HERE IT SUCK. We wont be staying here ever again!
Stayed 3 nights in Aug 2023

8/10 Good

CORAZON

Travelled with group
Liked: Amenities
It’s close to the tram .the room lack refrigerator .
Stayed 3 nights in Aug 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big modern property but not in a convenient spot to explore Zurich or the rest of Switzerland by train. Rooms were also to hot as air conditioning to not allow to cool enough.
Stayed 3 nights in Aug 2023

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is fine but need an upgrade
Stayed 2 nights in Aug 2023

2/10 Terrible

Akshay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst check in by the reception staff named Sameh (Racist) Firstly, we stood for 5 mins waiting if the person named Sameh will checked us in but he ignored us After finishing his no so called busy work, he asked us to come forward for check-in and he didn’t have the basic courtesy to apologise for the wait. Then he tried to check us in but the eftpos machine was not working for the deposit ( which we understand and it can happen anytime with the technology). Then he moved to the other desk without telling us anything and his colleague asked us to come forward and he helped us to check-in. The colleague was amazing and he apologised for the inconvenience though that was not his fault. The guy Sameh heard us when we complained to his colleague but he still didn’t have the courtesy to say sorry. I believe it was more to do with our race and I found this more as racism as I found the guy named Sameh laughing and very friendly with the other customers. Manager called us and tried to offer us with the drink to calm down the whole situation which we declined. Won’t recommend this racism hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Glen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved our rooms 4 months in advance. Come 6:30PM, on our check in date, the rooms were not ready. When we did get a room, it smelled like mothballs.
Stayed 3 nights in Aug 2023

6/10 Okay

Clive

Liked: Cleanliness, staff & service
The room was small but otherwise the property sufficiently comfortable.
Stayed 4 nights in Aug 2023

10/10 Excellent

Hien

Stayed 2 nights in Aug 2023

2/10 Terrible

Ali

Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place, convenient to the tram
A really nice place. It’s located just outside of the city center, but convenient to the tram. Nice room, great service. An all-around good choice.
Stayed 3 nights in Aug 2023

8/10 Good

Jhansi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Average Had to have the keys activated daily Rooms are small
Stayed 3 nights in Aug 2023