For starters, the hotel is aesthetically lovely, with great restaurant views of the beach and the stunning northern coast of Zanzibar. It is walkable from Kendwa and Nungwi (tide depending) which both have lovely restaurants and have a very relaxing vibe. That is where the positives end. The hotel staff were not welcoming, and especially not caring. One of my friends was electrocuted in her shower. That, as unacceptable as that is, is not it. She went and told the hotel manager about it, and was rudely told without any compassion to go back to her room and wait for someone to come. Noone did. On the second time of asking, she was treated like she was lying. This is not what we expect when we go on holiday. Another problem with the hotel is that it is totally catered for Italians, which if you do not speak the language, leaves it very difficult to enjoy the environment. Music at night and karaoke are not enjoyable when only catered for one language and one nationality, especially in a multi-cultured place such as Zanzibar.