The staff was very helpful and caring. The hotel, itself, is a frequently visited place by locals for food, drinks and watching the games (I lived in Zamalek before needing a hotel ;)), and the room was proper and clean. I didn't have an issue because the staff solved it, but they have a wi-fi limit of 250 mb per day which was a bit annoying but, like i said, the staff gave me more access at no cost - very nice of them! It was a good stay and I'd stay again!
The hotel is located with a gorgeous view by the nile, have the best service ever with super friendly people, but the only thing that was not comfortable for me is that the parking was not included or complimentary with my room and for a high fee and had to park outside. Had a great workspace gym, multiple varieties for restaurants. Overall experience Great
From the roof terrace this hotel is 5 star, with a central location in Zamalek on the banks of the Nile. With outstanding views over downtown Cairo and the mountains beyond. The views of the river Nile outstretching for miles down the river and over towards the Giza pyramids are fantastic. Part of the terrace is covered part open where I enjoyed great food and drinks and shisha, with a wonderful atmosphere and service. The managers are always on hand without being obtrusive, mixing and smiling and quietly organizing their smiling staff. All I had to do was just relax.
I booked and did not notice it said the money would be collected by the hotel, but ok. I took care of that and then the hotel told me that not all the rooms had wi-fi and whilst later I saw the main page said free wi-fi in public spaces, the booking pages of expedia say 'ALL ROOMS INCLUDE FREE BREAKFAST AND FREE WIRELESS INTERNET', which I showed the staff.
I said the room smelt of cigarettes and they said they'd send someone - they never did. Later, I bought water and drinks and noticed the fridge did not work as as you may know, in Egypt you should not drink the water, I called and they never sent anyone even though they said they would.
THIS HAVING BEEN SAID, PLEASE NOTE: I believe the hotel is fine for the price and I think the staff was sweet and nice and they definitely helped with keeping my bags today.
Traveller from Costa Rica
Modern hotel set on the green island of Zamalek between two branches of the River Nile, 10 kilometres from Coptic Cairo …More
An island on the Nile River, Zamalek is known for its gardens, embassies, and ambassador homes. Egypt’s longest concrete building, the Cairo Tower, is in Zamalek, as is the only Opera House in the country. Zamalek also has many waterfront restaurants and casinos. Three bridges connect the island to other areas of Cairo.
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