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Reviews of Candlewood Suites Yuma, an IHG Hotel

2.5 out of 5
Candlewood Suites Yuma, an IHG Hotel
2036 S Ave 3 E, Yuma, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 146 reviews" "
Rating 8 - Good. 46 out of 146 reviews" "
Rating 6 - Okay. 7 out of 146 reviews" "
Rating 4 - Poor. 5 out of 146 reviews" "
Rating 2 - Terrible. 6 out of 146 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry in the building is complementary. you do not have to pay extra. Staff is excellent.
Stayed 7 nights in Jan 2024

2/10 Terrible

Dan

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

4/10 Poor

mari

Travelled with family
2nd floor has a moldy smell .
Stayed 1 night in Jan 2022

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly during our stay.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend stay
Great stay! Clean rooms and very friendly staff! We will be back!
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No ice machine, no bedding for pull out couch, a/c in bedroom didn’t work first night and when they came to fix it we were gone and they made a mess on the bed with dust and debris from tools or ac unit or something. Also asked for them to bring towels up and it took them an hour. Conditioner in the shower didn’t despense. My keycards stopped working at 8am the day of check out even though check out is suppose to be 11am. Room was too expensive for all of that
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Will stay again.
Stayed 2 nights in Jun 2020

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and staff were amazing.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Don't be confused between the Candlewood Yuma and Candlewood APG. this one does NOT have any breakfast offered unless you count buying something from a vending machine. Staff was barely polite. Room included a full size refrigerator which could be handy for a longer stay but for me was just loud - making it very hard to sleep. Air/Heat was also loud and was either ON all night or OFF all night. It did not respond to the temperature setting. Would Not choose this place again. Lots of other options in Yuma.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Clean, comfortable, nice staff, ready for a good night sleep. Nice arrangement of exercise room, laundry and office areas
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Russ

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2019

10/10 Excellent

Gabe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It was very disappointing. I checked in to the hotel and not even 3 hours into my stay the smoke alarm went off. I woke up and called front desk, the guy said I'll be there immediately. Guy never showed and after approximately 6 minutes the alarm turned off. Couple hours later same thing happened. I didn't get any sleep because of the smoke alarm. Decided to take a bath around 7AM and the alarm went off yet again, because i was in the shower I did not call front desk this time. A couple minutes later maintenance just walked into my room to check the alarm, while I was in the shower. It was by far the worst experience I've had at a hotel. Never staying there again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had such a great stay, felt like home!
Stayed 1 night in Sep 2019

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Yuma, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shared property with pool. Amenities for extended stay. Friendly staff.
Stayed 1 night in Aug 2018

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
We travel quite a bit and we are rather picky about our hotels. This hotel was everything we expected and more. Clean quiet and all the amenities.

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Overpriced for a no frills run of the mill motel..
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A nice quiet place.. everything was great.
Stayed 1 night in Dec 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Wonderful
Stayed 1 night in Nov 2017

10/10 Excellent

Roxanne, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. They had everything we needed. The staff was very friendly, Rooms were clean and cool, and the DVD player and movies was awesome!!
Stayed 1 night in Jun 2017

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jim, AZ

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location, however next to noisy highway
Nice hotel. New, clean. Small beds, no breakfast or pool.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Mar 2017
Dear Guest, Thank you for the outstanding review, 5/5. We look forward to see you again! Sincerely, Candlewood Suites Family

2/10 Terrible

george, tucson, az

Liked: Staff & service
Disliked: Property conditions & facilities
bugs in the room
there were hundreds of small black sewer bugs coming out of the sink in the bathroom...not going to see me again at this place
Response from Gel on 1 Mar 2017
Dear Mr. Hayduke, Thank you for your review regarding your experience. We appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. Our Maintenance Person have found out that what came out of the bathroom sink were black ants. We strive to exceed our guest's expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations. We hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back at the Yuma Candlewood Suites. Sincerely, Gel Lemmon Yuma Candlwood Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Mar 2017
Dear Guest, Thant you for staying with us and for giving us such high review, 5/5. We hope to welcome you soon ! Sincerely, Candlewood Suites Family

6/10 Okay

roseann

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean room We have stayed there several times when in that area. The front desk in friendly but this time the AC was noisy and no toiletries in the room. I should have asked to change rooms.
Response from General Manager on 1 Mar 2017
Dear Miss Roseann, Thank you for taking the time to let us know about your experience during your stay at the Yuma Candlewood Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our Front Desk being friendly. I sincerely apologize for any inconvenience your experience may have caused you, due to the loud AC unit in your room and having no toiletries upon arriving in the room. I sincerely regret that we did not meet your expectations. Once again, we appreciate you taking the the time to share your comments with us. Sincerely, Gel Lemmon Yuma Candlewood Suites

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My FAVORITE all the comforts of home
Loved the staff! Enjoyed the complimentary coffee and evening pizza with the FREE movie rentals. It was truly like home. Thank you to the evening staff
Response from General Manager on 1 Mar 2017
Dear Elsa, It was a pleasure reading your nice words, which we will also forward to our staff. It makes us feel happy and motivated when our guests have a comfortable and enjoyable stay with us. We can't wait to welcome you back again at the Yuma Candlewood Suites. Sincerely, Candlewood Suites Family

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and amazing comforts of home
We enjoyed the hotel so much we decided to book it for 2 nights.
Response from General Manager on 1 Mar 2017
Dear Miss Elsa, It is a pleasure to hear that our guest enjoyed their stay with. We truly appreciate your business. We hope to see you again ! Sincerely, Candlewood Suites Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The overall experience was great! The room was clean, and accommodating. The only complaint I have is when I arrived the front desk staff were not very personable I felt like they didn't want to check me in. In the morning when I checked out I had to wait for the front desk attendant...she was no where to be found...I was in a little bit of hurry, and it's understandable to wait for various reasons, but I was there a few minutes just waiting. Please train or hire responsible front desk attendants who take pride in their work and are available!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms no pool at property
Nice property nice rooms very clean comfortable and modern. Only downside was no pool at property.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like having your own condo/flat
Great employees! Complimentary dinner (bi-weekly)!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Joe

Liked: Cleanliness, staff & service, room comfort
State wasn't very good I book 2 rooms and in both rooms maintenance had to come pick something in my room the refrigerator was making a high squealing noise and in the second room the AC unit was not working and it was 110 outside

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hector, Salinas, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, clean and comfartbale.
Free laundry near the gym. A+