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Reviews of Victorian Inn & Suites

2.5 out of 5
Victorian Inn & Suites
3724 S. Lincoln Ave, York, NE

Reviews

8.0

Very good

Rating 10 - Excellent. 363 out of 1004 reviews" "
Rating 8 - Good. 378 out of 1004 reviews" "
Rating 6 - Okay. 148 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

LeMoyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convienient
Stayed 1 night in Apr 2024
Response from JAY SHAH on 17 Apr 2024
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

4/10 Poor

Larry

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from JAY SHAH on 17 Apr 2024
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

LeMoyne

Travelled with partner
Economical.
Stayed 1 night in Apr 2024
Response from JAY SHAH on 6 Apr 2024
Dear Lemoyne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Corine, Harris

Travelled with partner
I did not feel I was secure in my room as the door was too small for the opening and you could see out to the hall along the side. The door itself felt very light and not very solid. Bfst was ok.
Stayed 1 night in Apr 2024
Response from JAY SHAH on 10 Apr 2024
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were a bit too soft for my wife.
Stayed 1 night in Mar 2024
Response from JAY SHAH on 27 Mar 2024
Dear Ted,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like an ash tray/pet crate. I don’t know how they got any kind of a rating.
Stayed 1 night in Feb 2024
Response from Jimmy S. on 1 Mar 2024
Apologize feedbackDear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jimmy S.General ManagerVictorian inn & Suites

8/10 Good

Paul

Stayed 1 night in Feb 2024
Response from JAY SHAH on 20 Mar 2024
Dear Paul,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Karla

Stayed 1 night in Feb 2024
Response from JAY SHAH on 20 Mar 2024
Dear Karla,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Kim

Liked: Staff & service
Easy to get to, floor was dirty, bed was very hard. Staff was very friendly.
Stayed 1 night in Feb 2024
Response from JAY SHAH on 14 Feb 2024
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

4/10 Poor

Jacklyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We pulled up from a long drive to 5 police cars in the hotel parking lot, I guess there was some shooting situation and the police were searching a vehicle. Cigarette butts everywhere outside and hotel smelled, also room and pillows stunk, so had to febreeze everything twice. We booked The Victorian hotel due to it's great reviews, but it's pretty gross and will not stay there again.
Stayed 1 night in Feb 2024
Response from Jimmy S. on 6 Feb 2024
Hello Jacklyn, I would like to apologize to you on be half of our entire team at York VIS. I am sorry to hear your stay was not as pleasant as you expected and the police cars outside in our parking lot was unwelcoming to you. But I would like to assure you that there was not any shooting situation, the police were simply doing their jobs and as a part of a peaceful community, we do support of local law enforcement to do their job in protecting us. Once again i am sorry to hear about your experience and we will try to better our hotel with your honest review. Thank you.

4/10 Poor

Janice

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately, the property is not in the best shape, and there was no hot water available
Stayed 1 night in Jan 2024
Response from JAY SHAH on 28 Jan 2024
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Jan 2024
Response from JAY SHAH on 28 Jan 2024
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from JAY SHAH on 28 Jan 2024
Dear Sara,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Dianne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for: entryway needing vacuuming & holiday decor replaced; ratty-edged towels that felt like sandpaper; broken hairdryer, stained shower floor, sink missing the drain stopper, thin walls letting in adjacent room sounds, BUT the mattress appeared to be new & was comfortable. Front desk attendant was pleasant & helpful.
Stayed 1 night in Jan 2024
Response from JAY SHAH on 27 Jan 2024
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Cheryl, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Made an unexpected stay due to icy road Conditions- this hotel was fantastic and the staff was so friendly
Stayed 1 night in Jan 2024
Response from JAY SHAH on 24 Jan 2024
Dear Cheryl,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from JAY SHAH on 14 Feb 2024
Dear Gregory,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Therese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JAY SHAH on 20 Jan 2024
Dear Therese,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Gregg

Stayed 1 night in Jan 2024
Response from JAY SHAH on 20 Jan 2024
Dear Gregg,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Paul

Disliked: Property conditions & facilities
The fan in our pet friendly room ran loudly continually all night. Hard to sleep with that. Older room but bed was comfy.
Stayed 1 night in Jan 2024
Response from JAY SHAH on 9 Jan 2024
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JAY SHAH on 9 Jan 2024
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two story hotel with only stairs. That can be OK but I think it's important to know. Breakfast area was very well stocked! Better than a lot of 2 star hotels. Staff were friendly and helpful.
Response from JAY SHAH on 9 Jan 2024
Dear Carolyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from JAY SHAH on 9 Jan 2024
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Kimberly

Stayed 1 night in Dec 2023
Response from JAY SHAH on 9 Jan 2024
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from JAY SHAH on 31 Dec 2023
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Michael, McCook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was particularly quiet and we got a good night's sleep. The black out curtains allowed us to sleep in a little later than usual. The only minor issue I had was that I didn't realize until I got into the room that the staff issued the two of us one room key card.
Stayed 1 night in Dec 2023
Response from JAY SHAH on 28 Dec 2023
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Charged $15 more than quoted
Stayed 1 night in Dec 2023
Response from JAY SHAH on 28 Dec 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The charged you talking abut it was you PET fee.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great great
Extremely nice hotel. Very friendly staff. Room was very well kept and exceptionally clean. Absolutely no complaints whatsoever. I would definitely recommend it.
Stayed 1 night in Dec 2023
Response from JAY SHAH on 26 Dec 2023
Dear Ricardo,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

jennifer

Travelled with family
Liked: Staff & service, room comfort
The staff was very friendly. They had good options for breakfast of waffles, yogurt, cereal, juices and coffee. Our room was ok it was cleanish. Not horrible for just a quick night’s sleep. I would stay here again.
Stayed 1 night in Dec 2023
Response from JAY SHAH on 25 Dec 2023
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

4/10 Poor

Lorrinda

Travelled with group
Liked: Staff & service
NO HOT WATER
We had been packing and moving and then drove for 6 hours. We wanted a hot shower and a comfortable bed. There was no hot water when we checked at 11.30 p.m. and there was still no hot water in the morning. While the family running the place was nice, the breakfast was lacking and we went to McDonald's instead. I will not stay here again.
Stayed 1 night in Dec 2023
Response from JAY SHAH on 22 Dec 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Gary

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from JAY SHAH on 22 Dec 2023
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Alicia

Travelled with family
Liked: Staff & service
It’s an older hotel so the price is a little lower. It’s not bad, but not great cleanliness wise. The staff are super nice and they even helped me find some jewelry my daughter lost. Would stay again for a quick trip.
Stayed 3 nights in Dec 2023
Response from JAY SHAH on 20 Dec 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Yvonne

Excellent value for the money
Clean and comfortable
Stayed 1 night in Dec 2023
Response from JAY SHAH on 20 Dec 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Lynnsey

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from JAY SHAH on 20 Dec 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

4/10 Poor

Diane

Stayed 1 night in Dec 2023
Response from JAY SHAH on 20 Dec 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Colton

Business traveller
Liked: Cleanliness
No complaints
Response from JAY SHAH on 10 Feb 2024
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Jim

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAY SHAH on 20 Dec 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

4/10 Poor

Kristi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never again.
Dirty room, busted lock on a handicapped accessible room is not a safe feeling.
Stayed 1 night in Dec 2023
Response from JAY SHAH on 5 Dec 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly ok. Bathroom door, back side dirty and cornrers of bathroom dirty. Mostly everything else was great.
Stayed 1 night in Nov 2023
Response from JAY SHAH on 5 Dec 2023
Dear Larry,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay on my return trip now. Excellent
Stayed 1 night in Nov 2023
Response from JAY SHAH on 30 Nov 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

2/10 Terrible

Keith

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay at this place. Totally disgusting! It stunk as soon as you walk in the room. I paid extra for the "comfort suite". The shower seriously had a pothole in it and covered with a water barrier. Step in it and drop 2 inches. The shower head sprayed 30 different directions. No way is this place cleaned or sanitary. Owners/staff do not care. Read their reviews and all they do is reply with a computer generated "sorry but thanks for bringing it to our attention". Walk into one of your damn rooms one of these days and it'll get your attention! Seriously, do NOT upgrade. You are paying extra for disgust. But if you want a nice room, stay elsewhere!
Stayed 1 night in Nov 2023
Response from JAY SHAH on 30 Nov 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

KEVIN, ERIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick one night stay on the journey. Nothing great but quite adequate at good price.
Stayed 1 night in Nov 2023
Response from JAY SHAH on 29 Nov 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Angie

Travelled with family
My family and I have stayed at this hotel for many years . There there are new owners they are friendly however. I think that because I Reserved a room online for a discounted price. I got put in a room That needed a lot of attention. The shower was dirty. The floor Had hair everywhere. Just not happy with the room in general .Rented online or in person. This room should not have been for customers.
Stayed 1 night in Nov 2023
Response from JAY SHAH on 28 Nov 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, easy to find, free parking, offers swimming til 11 pm, juices, tea, coffee, milk, yogurt, apple for fruit and breakfast food! Offers waffles also!
Stayed 1 night in Nov 2023
Response from JAY SHAH on 29 Nov 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Michael, Thornton

Liked: Cleanliness, staff & service
It appears this property needs some renovation soon.
Stayed 1 night in Nov 2023
Response from JAY SHAH on 29 Nov 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from JAY SHAH on 20 Nov 2023
Dear Kenneth,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

2/10 Terrible

RAQUEL

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from JAY SHAH on 21 Nov 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
...and the one star was pretty dim.
Stayed 1 night in Nov 2023
Response from JAY SHAH on 14 Nov 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

6/10 Okay

Len

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from JAY SHAH on 12 Nov 2023
Dear Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JAY SHAH on 11 Nov 2023
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Jay ShahGeneral ManagerVictorian inn & Suites