Thank you for your 10 out of 10 review score! Kind regards

Thank you for your review, however I am not aware of any of this being brought to the attention of reception, had a member of staff been aware we would of done our upmost best to make your stay as comfortable as possible. Kind regards

Anne-Marie, I apologise for the confusion however, as explained on check out the rooms had already been paid for prior to your arrival due to you paying directly to expedia, we are unable to offer you a VAT receipt for your stay because the pricing we receive is different to what you originally paid this would only add more confusion for you and the other couple who stayed with us. you are able to still receive a VAT invoice you need to get this from expedia directly as it's them you have paid and not the hotel. again I apologise for any confusion on this matter. Best regards

Kirsty, I am glad to hear you enjoyed your recent stay here at Hotel Noir! we do appreciate all our guest feedback this helps us to improve the service we offer our guest. it was lovely to meet you and hopefully we will see you back in York in the near future. Best regards

Thank you for your feedback on your recent stay, we look forward to seeing you again. Kind regards

Thank you for your feed back, Steven. we hope to see you again soon.

Thank you so much for your lovely feedback, Omi! We're so glad you enjoyed your stay at Hotel Noir.

Hayley, I apologise for the disturbance of noise during your stay unfortunately there is a road to the side of the hotel and it isn't to everyone's taste especially if our guest are light sleepers should this of been brought to the receptionist we would of done our up most best to make your stay more comfortable and moved you had the hotel not been full during your stay, unfortunately, I am not aware of the water temperature being an issue had this been brought to a member of staff to look into further and rectify? Regards

Lori, Thank you for your kind words about your recent stay with us, I am glad you found all the extras included in your room to be beneficial. Kind regards

Thank you for your kind words, Christa! I'm glad to hear you found our staff friendly and felt comfortable during your stay with us. We look forward to welcoming you back in the future. Kind regards, Hotel Noir

Hi Cathy Thank you for your lovely comments and high score we really appreciate this.

Hi Ryan Thankyou for your lovely feed back, I'm glad you managed to park ok and enjoyed your stay.

Chris, thank- you for your review about your recent stay. I apologise about the disturbance in the night unfortunately nothing could be done about this until the morning as our on call staff weren't notified any sooner. look forward to seeing you again Kind regards

Thank you Stephen for your kind words about your recent stay, I am please you found your stay to be very comfortable and convenient distance from the city. Look forward to welcoming you back in the future Kind regards

Hi Jodie Thankyou for your lovely review, our staff always try to do their best for our guests. We are really pleased you enjoyed your stay and we look forward to welcoming you on any future visits to York. Why not have a look at our Friends of Noir page to see the offers you receive when joining. Kind regards Hotel Noir

Thank you for leaving your feedback about your recent stay with us at Hotel Noir. We hope to see you again in the future. Kind regards

Unfortunately I am unable to recognise when you stayed with us or the date you stayed as you have stated yourself to be anonymous. if you could contact the hotel directly I would be happy to discuss with you any problems in which occurred during your stay as we pride ourselves on having a very high standard housekeeping team and the staff are always happy to help any of our guests in anyway they can. Kind regards

Thank you for your feedback. Kind regards

Thank you for your review

Martin, Thank you for your kind comments about your recent stay, I do hope you and your family had a fabulous Christmas! glad to hear you enjoyed your stay and will be returning to us, I will be sure to pass these lovely comments to the rest of the team. Kind regards

Sharon, Thank you for leaving a review about your recent stay with us, I am glad to hear you were able to upgrade to one of our superior rooms. I was unaware of any drape on the curtain having spillage this wasn't mentioned to our reception team on duty, however, I will look into this to find out what room you stayed in so I am able to rectify this. Hope to see you again in the future Kind regards

Hello Linda, Thank you for leaving your feedback about your recent visit to the hotel. I am glad to hear your comments about our staff how they were friendly, we do pride ourselves in having a fantastic team on hand to always deliver a great service. I am disappointed to hear your views on our dinner menu options we have quite a range of options to suit our guests we even include a gluten free option, vegetarian and option for everybody. however, I will be sure to pass your comments onto the chef. look forward to seeing you in the future should you come back to us. Kind regards

it's sad to see that you have rated us 2 and done your review anonymously so we are unable to see when you stayed and you haven't given us any information as to why you was not satisfied with your stay.

Thank you for your 4 out 5 rating Richard! look forward to seeing you back at the hotel in the future. Kind regards

Dean, Many thanks for taking the time to send in a review about your recent stay we appreciate all guest feedback this helps us to improve the service we offer. I apologise you was disturb in the night due to the creaking of the building as much as we find this adds a nice feel to the hotel I can appreciate that sometimes this will disturb our guest who are light sleepers. I was unaware of you finding any left over takeaway in your room as this wasn't brought to the receptionist on duty that day, did you report this to a member of staff? we would of been only to happy to rectify the mistake and give your room a full clean again to our usual standards. our housekeeping team have been trained to the highest standard by our head housekeeper please be assured that this doesn't happen and I will make sure the manager of the housekeeping team is informed. I am however glad you enjoyed the room with it being a compact double this is our smallest double room. we hope to see you again in the future so we can show you how good our cleaning department is and the staff we have always try there best to make each guest feel welcome and enjoy their stay. Kind regards

Thank you for your kind review, we hope you choose to stay with us again in any future visits to York.

Thank you for taking the time to send in a review about your recent visit to Hotel Noir. we appreciate all our guest feedback, we hope to see you again in the near future. Kind regards

Thank you for taking the time to send in a review. I am glad you enjoyed your stay and found us to be within good walking distance of the town centre! Look forward to seeing you again in the future.

Hi david thank you for your positive feedback, its nice to hear you enjoyed your stay. We hope you will choose to stay with us again on any future visits to York.

Steve, Thank you for leaving a review about your recent stay, I apologise on the WI-FI not being available to use during your stay however this is a fault on our service provider virgin media whom we are still having difficulty with. likewise I am glad you enjoyed your stay and look forward to seeing you back in York in the future. Kind regards

Thank you for taking the time to send in a review. I am glad you enjoyed your stay and found us to be within good walking distance of the town centre! Look forward to seeing you again in the future.

Elanor, Thanks you for taking the time to send in a lovely review! Race days can be great fun in York, however I am glad to hear you was able to get a taxi as especially race days this can prove to be very difficult! look forward to seeing you again in the future should you return to us. Kind regards

Hi Keith Thank you for your high score and your comments, I'm sorry to hear you couldn't turn your radiator down & that your fridge hadn't been replenished. Had you made us aware of both issues, we could have rectified them straight away for you. We hope you choose to stay with us again on any future visits to York.

Thank you for your review, we are sorry the car par was full, it does state that parking is on a first come basis as its only small. both side streets have no parking restrictions and are free. thank you for your positive comment on our Hotel, we do hope you choose to stay with us again on any future visits to York.

Thank you for your review we appreciate all feedback from our guests, unfortunately we do only have a small car park but we offer additional parking at the side of the hotel should you not be able to find a parking space. Kind regards

Hi Lynn, Thank you for your review, we are glad you found our staff friendly. If you book with us again in future please be sure to ask for one of our quiet rooms and we will be only too happy to oblige

Thank you for your lovely comments. We look forward to welcoming you back to York in the future. Kind regards

Thank you for leaving a review about your recent stay. we do hope to see you again in the future. Kind regards

Thankyou for your comments about your recent stay, we hope to see you again in the future. Kind regards

Thank you for your comments. Kind regards

Thank you for taking the time to send in a review about your recent stay with us. I am glad you enjoyed your stay, unfortuantley as we're a small hotel we only have a small car park however this is offered free of charge, we also offer on street parking as an alternative. I will pass your comments onto our chef about the food, there is a selection of cafe's & pubs during the walk into town as you say is roughly around 10-15 minutes. we look forward to seeing you back in York in the future. Kind regards

Thank you for taking the time to send in a review about your recent stay with us, I am glad you found your stay to be pleasant and found everything within close region. i'd like to point out if you struggled with finding a place to dine we offer a fabulous 5* dining in our hotel with a variety of options to suit on the menu. alternatively one of our dedicated receptionist would of been only to happy to help you find a place to dine. look forward to welcoming you back in the future, Kind regards

Hello, It is great to read that you enjoyed your stay at Hotel Noir. It is a pleasure to hear the staff continue to create their best efforts to ensure a positive stay for each guest, including keeping all of our rooms clean and tidy. Furthermore, we appreciate your response with regards to our car park, and are happy that you found it easy to park. Once again we thank you, and look forward to your return in the near future.

Sarah, Thank you for your comments we always appreciate a guest feedback, this helps us to improve the service we offer. I will discuss with my manager about your opinion on our furniture however I can assure you the furniture we display is not cheap and is of high value this goes for the furniture displayed around the rooms and the remainder of the hotel. hope to see you again in York, kind Regards