Enjoyed the visit close to all amenities on Yas Island. Hotel well equipped, comfortable. The staff in the Indian Restaurant were very accommodating, enough so, we ate both nights of our stay. stayed there as doing the aston Martin drive at the yas circuit, great location and good to get into the vibe for car racing. Lots of track noise in the open areas, understandably, however, enclosed spaces including room, well sound proofed. Would definitely visit again.
The hotel is pleasant enough for the price. The breakfast buffet is AED 65 - again, okay for the price. There are two reasons why I've not given a higher rating to the hotel. 1) The valet parking has a too few staff. I had to walk around (in 40C) looking for someone to accept the car. 2) I ordered room service. It doesn't come fresh from a kitchen. It comes out of deli probably pre-cooked and microwaved, in a brown paper bag. By the way, "deli" is code for hotel's own 24-hour 'convenience store', which also sells toothpaste and overpriced water. Wow.
Anyway, apart from this, the hotel was okay. Wifi. shower, wake up call, TV - check... it all works properly.
Sadly our room wasn't ready at our check-in time. We were booked in a Club Room, so were able to use the Club Lounge facilities. We had to ask again about our room about 30 minutes later and it still wasn't ready. When we were advised to go to the room - it actually wasn't ready, the mini-bar was still being filled and we didn't have our luggage in our room.
We arrived with friends and they got checked in straight away and went to the pool.
It was disappointing that we got offer no alternative room as would usually happen in this case.
Hotel itself was fine. Informing the hotel of any specific requests such as baby cot, two room bookings next to each other appeared to get ignored. This was despite making the request on Expedia, following it up with a direct email using the email link on the hotels web page and phoning the hotel direct. I received no reply from the hotel but I was assured on the telephone that my requests could be met. They couldn't.
Following my complaint to the hotel reception the guest services manager contacted me and did his best to make our stay as comfortable as possible. This was appreciated and we agreed a deal. My main gripe was that this was a compromise I shouldn't have had to experience and it couldn't fully compensate us for the disappointment. Had this not been a non refundable booking I would have taken my business elsewhere because my requests were essential ingredients in making this a successful and enjoyable break for me and my friends.
Set eastwards of Abu Dhabi City, Yas Island is home to the race track Yas Marina Circuit and the Yas Marina Yacht Club, which attracts super yachts from all over the world. Visitors can find an outstanding golf course on the west shores called Yas Links Abu Dhabi. A paradise for young and old, the Ferrari Theme Park adds a recreational flair to Yas Island.
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