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Reviews of Best Western Mermaid Yarmouth

2.5 out of 5
Best Western Mermaid Yarmouth
545 Main St, Yarmouth, NS

Reviews

8.2

Very good

Rating 10 - Excellent. 176 out of 471 reviews" "
Rating 8 - Good. 178 out of 471 reviews" "
Rating 6 - Okay. 82 out of 471 reviews" "
Rating 4 - Poor. 21 out of 471 reviews" "
Rating 2 - Terrible. 14 out of 471 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Stayed 2 nights in Mar 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay there ! Very clean and quiet and had everything we needed ! Enjoyed the breakfast as well before heading out . Will definitely be back and would recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Marcy

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Sheryll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and very helpful!!!
Stayed 6 nights in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room!
Stayed 1 night in Jan 2024

8/10 Good

remi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Sean

Stayed 1 night in Oct 2023

6/10 Okay

gail

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Kesse oi Jacques

Disliked: Property conditions & facilities
Convenient to ferry
Stayed 1 night in Oct 2023

8/10 Good

Ken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit chaotic. Was s as great stop off the ferry from Bar Harbor.
Stayed 1 night in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The gentleman at the desk was pleasant. They offer a cooked to order breakfast from 6-9 that you order the night before. Our room was great. Nice big fluffy pillows and comfortable beds. The only problem was the bathroom. It was so small I could barely close the door once inside. I decided to skip the shower because my daughter said the shower head had something green growing on it and honestly it just wasn’t worth the hassle in that tiny area. Otherwise yes I would stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for one night, convenient for catching ferry in morning
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop, staff was great breakfast was excellent and they have on site do it yourself laundry.
Stayed 1 night in Sep 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Everything we needed was in our room. We enjoyed your unique breakfast system. If we’re ever this way, will stay again. Very good price.
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Travelled with partner
Nice clean motel close to the Bar Harbor to Yarmouth ferry. If your handicapped ask for a room on first floor as there appeared to be no elevator. Breakfast was superb !
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just a basic motel, but we like basic. Beds are VERY comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Lanny

Stayed 2 nights in Sep 2023

8/10 Good

Kevin

Stayed 1 night in Sep 2023

10/10 Excellent

Thornton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is outstanding! As good as it gets.
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Stayed 1 night in Sep 2023

6/10 Okay

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice property but just a little dated
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Positive hotwl
Very clean and comfortable great breakfast provided no extra charge close to water
Stayed 1 night in Sep 2023

10/10 Excellent

dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023

10/10 Excellent

Mary, Halton Hills

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Clean. Great location
Stayed 1 night in Sep 2023

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast cooked hot by order, NOT the main breakfast dumped in warmers, all the rest Buffett style, which was OK.
Stayed 1 night in Sep 2023

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, clean and comfy room, nice breakfast (although somewhat limited), outdoor pool, friendly staff. Love the mini-fridge in room as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Mona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean rooms wonderfull breakfast and good wifi
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good. Loved the option to pre- request breakfast so that it was hot and well served. Staff were very helpful and courtelus.
Stayed 1 night in Sep 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, the breakfast was semi-custom and excellent. Hotel is older design, needs night lights but comfortable. I would recommend this highly.
Stayed 1 night in Sep 2023

10/10 Excellent

remi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a reasonably priced hotel. It’s an older property, but clean and quite comfortable. Good breakfast and all staff were great. Very close to the Yarmouth CAT Ferry Terminal, which is why we stayed!
Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Stayed 3 nights in Sep 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Stayed 1 night in Sep 2023

10/10 Excellent

Kirsten

Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Aug 2023

10/10 Excellent

Jacques

Stayed 1 night in Aug 2023

2/10 Terrible

James

Stayed 1 night in Aug 2023
Response from Sam on 23 Sept 2023
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
close to hospital
Stayed 1 night in Aug 2023

10/10 Excellent

Bruce

Stayed 1 night in Aug 2023

8/10 Good

William

Stayed 1 night in Aug 2023

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
The staff was very professional. The room was clean and decor was updated. We also enjoyed the breakfast area and options. Unfortunately, the quality of the mattress was either low or it was pretty old as it had almost no cushioning to it. TV was also very off color and kept glitching.
Stayed 1 night in Aug 2023

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness
We appreciated being able to order hot items for breakfast the night before. I am not sure why it had to be done then as it wasn't ready for 20 minutes after the scheduled time.
Stayed 1 night in Aug 2023

10/10 Excellent

Hélène

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très calme, bon service lorss du déjeuner et à l'accueil.
Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Karin did a nice job and was very helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Alexander, Portsmouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, fairly good condition, some exterior items could use some updates
Stayed 1 night in Aug 2023