This is a clean and new hotel. Pleasing to stay at, and good central location.
Breakfast was good enough, but we had experienced better in Taiwan.
The staff were very helpful, and helped us several times.
We felt the air conditioning was a bit overbearing, no matter what setting it was blowing a cold breeze, making the sleep a bit uncomfortable. With the air con on the door to the bathroom rattled too, so we had to wedge a chair up against it to stop it rattling.
I would stay here again, as over all it is a great hotel.
I booked this hotel on the descriptions of how helpful the staff were and the price. First, the price was great value compared to other hotels. The location is very good, next to a large department store and several restaurants and cafés in walking distance. The hotel was a little older (there was a little mould on our ceiling) but otherwise very well maintained, spacious, and quiet. The beds were comfy, the tv had a lot of good channels, and the bathroom was big. The breakfast was fine with western and Taiwanese options. What really stood out is the staff. Most spoke great English, and those who didn't spoke enough to help us. Every request - including arranging a car rental - was handled promptly and exceeded my expectations. When I pointed out that we could not get wifi signal in our room, the provided a wifi router to connect to the LAN port in our room to give us bourbon mini wifi network! Top notch staff, there is no need to stay anywhere else in Hualien.
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