GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Deluxe City Room
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Deluxe Garden Room
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Horizon Club Room
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
Property Amenities
Rooms
Guest accommodations at Shangri-La Hotel, Xian offer safes. Televisions come with satellite channels.
Rooms are equipped with wireless Internet access. Business-friendly amenities include phones with voice mail; free local calls are provided (restrictions may apply).
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Shangri-La Hotel, Xian
of guests recommend
out of 5 reviews
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Showing 1 - 5 results (of 5)
“Professional but impersonal”
If you want to feel "at home" this is not the hotel for you. The girl at the check-in at the Horizon Club was unfriendly. She is definitely not the right person for the job. The hotel uses old technology push-in key card. After checking into room, we went to a beautiful dinner in the cafe. The staff here are VERY friendly and courteous. After eating Chinese for 2 weeks my husband and I opted for Western dinners. I ordered a chocolate cake for dessert. The waitress returned and apologized that the dessert was not available because they had no toffee topping. Twenty minutes later, she returned with not only 1 but 2 freshly cooked chocolate cakes (tasted great without topping) and 2 fruit platters.....AND no charge to the account..now that's service! Overall this hotel is very beautiful and still worth the stay. Like other reviews it is out of the tourist district, but good access to the airport. It also has a great French Patisserie (located adjacent to hotel 2 blocks facing outward from Shangri-la) that also makes coffee with "real" cows milk. Make sure you grab a copy of the map from your room.
“Good hotel but dont be fooled by the "luxury package"”
Booked luxury package for two nights and paid the additional charge for two nights. Luxury package offered choice of three extras: airport transport, massage or discount for dinner. I expected that for each night stay I could choose one of those three, but no, only once per stay. Next time I book one night the luxury package rate and the other night(s) the cheaper normal rate. At least they were honest at the reception when I asked for the rationale behind this: "This is better for our revenue". For the rest, good hotel with friendly personnel and good restaurants, but far from the city centre.
“Excellent hotel”
Registered at the "horizon floor" (executive) - very smooth. Upgraded to a Shangri-La suite. Very plush and luxurious, Horizon floor definitely recommended. Excellent breakfast variety and nice display for on evening cocktail hours. Personnel very friendly and helpful. The hotel itself is outside of the city wall, which in my opinion is a plus - less traffic jam. Definitely recommended!
“Friendly staff and lovely hotel”
We would definitely recommend this hotel and suggest taking their private tour to Xi'An. The guide was just lovely and spoke English so well.
“Great Value Hotel”
Hotel was best I stayed in in China and also chepaest possibly because in Xi'an while others were Beijing and Shanghai. Everything was excellent except the coffee, although the location, well out of town, is not ideal for the tourist.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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38b Keji Road Xi'an, 710075 China
Nearby Points of Interest
The preferred airport for Shangri-La Hotel, Xian is Xi'an (XIY-Xianyang Intl.) - 26.1 km / 16.2 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Xi'an, China:
38b Keji Road Xi'an, 710075 China
