Love the Hotel really unique first class. When we went to check-in we found out we were on the first floor. This is not satisfactory. Also room was dark. The girl on the front desk called and spoke in Mandarin to the cleaning staff and told them to clean a room on the second floor .I not sure they were aware we understood Mandarin. Then there was no meal plan so she tried to upgrade our room. This room needed 45 minutes to be cleaned. this was 45 minutes after our first request to get the room cleaned on the second floor. As far I could see she was working on commission to get us to upgrade. Finally a young gentleman took over and straighten the mess out and did a great job of looking after us in your lovely hotel.
I've been frustrated with many hotels in china who claim to be 4-5 star but by American standards are 1 star. This hotel was a wonderful breath of fresh air. The staff was very friendly, the room was gorgeous with a soft bed and lovely bathtub. The workout facilities are up to date and clean with a beautiful pool. I highly recommend this hotel.
Indulge in elegant apartments a prestigious location business and recreational facilitiesMore
My family and I spent weekend touring Suzhou and this hotel was an excellent choice. Great service, excellent food and with metro line within walking distance, we were only a fifteen minute trip from city centre. Ideal location and would definitely go back again.
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