Exterior

Reviews of Residence Inn by Marriott Boston Framingham

3 out of 5
Residence Inn by Marriott Boston Framingham
400 Staples Dr, Framingham, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 930 reviews" "
Rating 8 - Good. 257 out of 930 reviews" "
Rating 6 - Okay. 101 out of 930 reviews" "
Rating 4 - Poor. 61 out of 930 reviews" "
Rating 2 - Terrible. 59 out of 930 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

I love staying at these properties for the spacious rooms and the fabulous breakfasts included.
Stayed 2 nights in Mar 2024

6/10 Okay

Eileen

Travelled with partner
The property was beat up starting in the suite. Ripped kitchen chairs. Banged up and dented refrigerator. Bathroom mirror peeling from bottom. Bed was clean and comfortable. Tv faced only bed but was large and nice. New coffee maker and toaster and dishes were nice. Dino g area well kept and breakfast substantial.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Pierre junior

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Slade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room and comfy bed
The hotel was a bit hard to find as it was set back and in an office park, although it’s not close to other buildings. The hotel itself was great. My room was much bigger than I expected and had everything I needed and more. The bed was extraordinarily comfortable! I’d happily stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael, Wesley Chapel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The first room we checked into the fold out bed for our son was completely broken when we pulled it out of the couch. Went to front desk and got assigned another room and when we got in it had not been turned over it was completely disgusting. Went back to front desk and got our third room of the night and this one was clean, however 2 of the door handles would come apart when you pull on them. The front desk worker was very helpful at least.
Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was welcoming and helpful. Property was run down and outdated. Pool and restaurant were both closed.
Stayed 3 nights in Dec 2023

8/10 Good

Dina

Liked: Staff & service
Stayed 4 nights in Nov 2023

6/10 Okay

Vito

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Tub was rusty and the bathroom ceiling was peeling. Room was clean and okay but the elevators were dirty and the rugs were torn right outside the elevators. Breakfast was good with lots of options.
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly people, all good.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with partner
Carpet between bedroom and sink/bathroom area was torn and frayed. Also frayed carpet at entry door. Otherwise it was acceptable.
Stayed 3 nights in Nov 2023

8/10 Good

Stacy

Stayed 2 nights in Nov 2023

6/10 Okay

Samuel

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The pool was closed and that was the whole reason we went to that hotel with my kids. It was my daughter's birthday so I had to spend more money to bring the kids out somewhere bc the pool was closed and they was bored.
Stayed 2 nights in Nov 2023

4/10 Poor

Douglas A.

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In need of improvements-
I stayed in room 515 Absolutely hideous bathtub/shower Gas station quality Badly in need of new tub- had cheap adhesive mat- paint chips Water temp never got hot. Tv did not have ABC or fox blames local dispute with cable negotiation- an embarrassment to Marriott family named property- towels were old as were pillows-
Stayed 2 nights in Nov 2023

10/10 Excellent

JACY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the best marriott
The place needs a "Facelift" and to be cleaned
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Sherry

Stayed 3 nights in Oct 2023

6/10 Okay

Jeff

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Not impressed… Right after check-in we noticed the thermostat was inoperable and it was cold in our room. The employees initial response was that they were sold out and couldn’t do anything about it. She then said two others were out and they were being looked at, and she would add us to the list. Two hours later, after no updates, I called the desk and there was no answer. I went downstairs and there was no one at the desk. About 20 minutes later I tried again. The new person at the desk said the maintenance person was still there and would be sure to look at our room before leaving. Ultimately, they did nothing and gave us no updates. We added some blankets and slept fine, but were disappointed with the attitude and response of the staff. When I checked out the new clerk didn’t even ask about our stay. We’ll find another place to stay next time. P.S. We were happy to have the bedroom separate from the kitchen area as the refrigerator sounded like an outboard motor.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Liked: Staff & service, property conditions & facilities
Front desk staff was helpful and friendly
Stayed 1 night in Oct 2023

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was well stocked in the kitchen, and well planned out. However an air conditioning unit in the window let in so much noise from the freeway that it was disturbing. Why was an A/C unit there when there was A/C within the room? The breakfast was good, the bed was comfortable, but the room was too noisy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, have been staying he re for work at least 3-4 times a year
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front end person at reception.
Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Stayed 2 nights in Oct 2023

10/10 Excellent

Rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent with every I needed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jitendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Dorothy

The staff was very nice,the dining area was clean and very well atttended by the staff. The rooms left things to be desired. The bathtub looked like it needed to be replaced. Could need another safety bar. The toilet was so low it should be in a preschool. The ceiling had leak marks and was peeling in spots.The lighting was terrible. When we arrived we asked what room family members by the same name were in and we were told the weren’t at this hotel. I called them and they were right down the hall. Also asked about another member by a different name and was told the same thing. They had all the spellings wrong. I checked the rate at the desk for their price because I was told by a family member what they paid and Expedia charged almost $150 more. I will never book with Expedia again.
Stayed 2 nights in Oct 2023

4/10 Poor

Mary Jo

Stayed 2 nights in Oct 2023

2/10 Terrible

Lisa, St Augustine

Business traveller
Disliked: Cleanliness, property conditions & facilities
Felt very unsafe and it was very smelly
Stayed 4 nights in Sep 2023

6/10 Okay

Richard

Stayed 2 nights in Sep 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service
OK Hotel, Needs updating for sure.
It was an OK hotel, it is located in an industrial park so there are no restaurants with in walking distance. The hotel is in need of updating for sure. Older style. Bed was good, pull out couch had allot to be desired but worked. Bathroom was small and not as clean as it should have been. Needs updating for sure. Breakfast was OK. I had checked in online to make it quicker but it was not when I arrived. Don't know what happened there but it is what it is. People were very nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

8/10 Good

Jeff D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Almira

Stayed 1 night in Sep 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe. Had an issue with the sofa bed and the staff took care of it quickly. Continental breakfast included was a plus.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023

2/10 Terrible

DANISH

Stayed 2 nights in Sep 2023

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Room was clean. Nice kitchenette. Beds comfortable. Good shower. Room noisy from outside car traffic. Good breakfast. Easy free parking.
Stayed 1 night in Sep 2023

8/10 Good

Domenic

Business traveller
Liked: Staff & service, amenities
Central air wasn’t working and they had a window unit in with Cardboard taped around it. Room was nice bed was comfortable but thought that was weird
Stayed 1 night in Sep 2023

4/10 Poor

Donna

Liked: Staff & service
AC broken
The air conditioning didn’t work correctly, no matter what temperature you set it to, it stayed on the entire time and became too cold. We had to keep it off and the room was stuffy. Also, didn’t like that the hallways were not air conditioned.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was professional and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Stayed 1 night in Sep 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice staff! Very clean!
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Amazing house keepers!
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!!
Stayed 2 nights in Sep 2023