Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel convenient if going to Trade Center

Posted 13-Nov-2014
Found the bed to be extremely uncomfortable. The restaurant in the hotel has few healthy/low salt options for seniors. Also, one day we had no water. ( down for maintenance); felt they could have scheduled it on a better day than Friday. Everything else was ok.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom VT

Convenient, but a little stale.

Posted 18-Oct-2014
Pros: Convenience, Price
Cons: New carpets in the elevators. Remodel the lobby. Fire the chief.
Location: Convenient location. Close to many businesses.
Hotel seemed a little dirty and musty. A solid 3 star hotel. The on-site restaurant/bar was terrible! Definitely avoid. There are plenty of good alternatives nearby. ex: Potato skins were made with lukewarm cheese-wiz (not edible). French onion soup was not hot, and the cheese on top was hardly melted (at least it wasn't cheese-wiz). The breakfast restaurant was okay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NJ

Great place. Microwave and fridge added value.

Posted 06-Oct-2014
Good value for money. Room was clean and spacious. Wide choice of TV channels.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom stayed in Marlborough Mass.

Hotel and conference center together.

Posted 06-Oct-2014
The hotel was wonderful, the amenities were fantastic. The concern that I have is the 6th floor room. We had no hot water and very little water pressure. Along with that the commode would not flush properly (plugged up). Kind of made it tough in the morning. The lady at the desk was very empathetic, but the water still did not get hot or have pressure and the commode did not flush! My wife and I were slightly dissapointed but more disenchanted.
2 out of 5
by A verified traveller

This hotel is just worn down

Posted 22-Sep-2014
Pros: Not much
Cons: it's 2014 time to redo your rooms completely, buy the latest wireless systems for larger hotel (fairly in expensive
Location: Make sales call outside of downtown Boston
Being that the main purpose of this hotel is a conference center they make the entrance look very nice and appealing to the guest. The rooms (King NS) are a throw back to the 1990 decor in every way possible including the linens and the mattresses. The bed pillows are smaller than I have every seen, more like a throw pillow for a coach. There Wi-Fi hasn't been updated in a few years their speeds we slow and I am sure they have "just enough" WAP's to barely cover the whole hotel. I went to eat at the bar I ordered on of their specials, about the same time as the guy next to me ordered the same thing, I went to the complimentary salad bar the lettuce looked a like old and the there were a about 5 topping you could add and the dressing came in plastic packets. After my neighbor was served his food (4 Innings -25 mins later) the one and only server (bar maid) said mine would me right out, turns out she never put my order in, I finished my club soda and told not to worry I was done. The gift shop to pick up a water for the night closed around 5:00 doesn't look like its associated with the hotel
Comment from Hotel Management
03-Oct-2014 by Rick, Hotel Management
I am very sorry to hear about your experience. If there is ever an issue with your room, please don’t hesitate to speak with the front desk and they will be happy to assist you. I will be sure to discuss your experience with my team during our next meeting. Thank you for your feedback, Rick Skinner General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom AKL

Most reasonable hotel with great facilities

Posted 17-Sep-2014
Pros: Price and facilities
Cons: Nothing
We wanted a reasonable hotel for an unscheduled stop and couldn't have picked up a better hotel....everything is close by, the hotel is fantastic with friendly staff and great facilities.
Comment from Hotel Management
27-Sep-2014 by Rick, Hotel Management
Thank you for your last minute stay! We’re always ready for you in a minute’s notice. See you next time! Rick Skinner General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ct

Wonderful stay , Great location

Posted 01-Sep-2014
Location: Good location..right off 495..longhorn steak house, ninety- nine restaurant, panera bread, five guys nearby.
Great breakfast..bacon, sausage, eggs, French toast & pancakes as well as typical continental breakfast items. Room very comfortable..high ceilings.,well designed and decorated bath. The staff couldn't be more accommodating or pleasant. I never noticed the pet friendly part of the hotel, ( it was advertised ) which is designated to specific floors. However, we saw a huge dog with owner on our floor. Perhaps he was visiting someone but I have a difficult time seeing dogs (not service dogs) and their owners in a hotel and I'm a pet owner.
Comment from Hotel Management
20-Sep-2014 by Rick, Hotel Management
Our breakfast is amazing! It’s the perfect way to start off your day. Thank you for taking the time to share your comments. Sincerely, Rick Skinner General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 29-Aug-2014 on Hotels.com
4 out of 5
Recommended
by A verified traveller

Tucked away

Posted 27-Aug-2014 on Hotels.com
Front desk was pleasant and efficient and they were accommodating to early check in.
Comment from Hotel Management
15-Nov-2014 by Rick, Hotel Management
Our excellent customer service is our most prized amenity. Thank you for letting us take care of you. Sincerely, Rick Skinner General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Haverhill, MA

Nice stay

Posted 25-Aug-2014
Cons: Nothing that I can see.
Location: Some good stores close by to get extra needed items.
The room was clean and comfortable. The staff very supportive. Good breakfast and sufficient parking. elevator service was good. Overall a very nice place to stay.
Comment from Hotel Management
20-Sep-2014 by Rick, Hotel Management
Glad you enjoyed your stay! You know where to come when you’re looking for a clean and comfortable stay. Rick Skinner General Manager