Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Setlock

great Holiday stay

Posted 01-Jan-2015
Pros: It's cleanliness and it's friedliness.
Cons: I was disappointed that the gift shop wasn't open.
Location: The location was good and convenient for us.
we couldn't have planned it better with our stay at Best Western. The room was very clean. T he st a f2f were very helpful. And Sean in the Zachary's was wonderful. He made our stay perfect. We will definitely stay there again when we visit our daughter and her family.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom marlborough, MA

Nice hotel and great services

Posted 31-Dec-2014
I had a good time and I was very satisfied. The hotel attended all my expectations.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Baldwin, NY

Close to highway

Posted 24-Dec-2014
Good value, decent location, ample parking, breakfast included and easy access to highway
3 out of 5
by A verified traveller

Posted 10-Dec-2014
Gym was very small , packed in, and everything closes too early! From the workout room to the hotel food menu! I was very disappointed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ontario, canada

Clean, quiet and safe.

Posted 01-Dec-2014
Overall descent accommodation. There were no issues to report.
5 out of 5
Recommended
for Everyone
by A verified traveller

great hotel

Posted 30-Nov-2014
Pros: great food, staff and rooms are new and very clean
great food, staff and rooms are new and very clean
4 out of 5
Recommended
for Business Travellers
by Ericfrom Slingerlands

Would stay here again

Posted 21-Nov-2014 on Hotels.com
Pros - plenty of parking, beautiful lobby and interior, seems to be newly refurbished, decent WiFi speeds, LCD TVs, nice room. Cons - difficult to find, corporate park location(isolated), slow elevators, wait service was a bit lackluster, bar staff were overwhelmed by a small crowd. Street address led me to a strip mall with no hotel in sight. Google Maps eventually helped me find the access road the hotel is actually located on. The location is isolated, off the main drag, but with nothing within walking distance. Lobby is impressive and spacious. Check-in was fast and friendly. Get used to waiting for an elevator. Rooms are like new and everything was in great shape and working order. WiFi proved pretty reliable, although I had some connection issues in the conference rooms - seemed to lose authentication. Bar staff seemed unprepared to handle 30 people at the bar in the evening, with slow service. Breakfast buffet was good but waitstaff seemed a bit disorganized, perhaps because so many were new. Conference facilities were good. Lunch was excellent. Check out was very simple.
4 out of 5
Recommended
for Getaway With Friends
by Ealine C.from NH

Nice Accommadations

Posted 19-Nov-2014 on Hotels.com
Their staff is very friendly and extremely helpful. Enjoyed having the restaurant back in full swing and the wait staff always tries their best to meet your needs. The beds are very comfortable. I'd recommend for business or pleasure.
5 out of 5
Recommended
for Families
by Suzannefrom Maine

family time

Posted 14-Nov-2014 on Hotels.com
My son plays on a travel hockey team...an we are in MA pretty much every Sat...an right now my husband is working out of state and Marlborough is halfway...
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel convenient if going to Trade Center

Posted 13-Nov-2014
Found the bed to be extremely uncomfortable. The restaurant in the hotel has few healthy/low salt options for seniors. Also, one day we had no water. ( down for maintenance); felt they could have scheduled it on a better day than Friday. Everything else was ok.