Interior

Reviews of Comfort Suites Near Potomac Mills

2.5 out of 5
Comfort Suites Near Potomac Mills
14525 Gideon Drive, Woodbridge, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 434 out of 896 reviews" "
Rating 8 - Good. 275 out of 896 reviews" "
Rating 6 - Okay. 86 out of 896 reviews" "
Rating 4 - Poor. 44 out of 896 reviews" "
Rating 2 - Terrible. 57 out of 896 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Melvin, Richmond

Travelled with family and small children
Good!
Stayed 1 night in Mar 2024

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Rooms comfortable,large and clean. Breakfast was very good as well
Stayed 1 night in Mar 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting layout
Stayed 1 night in Mar 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Briona

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Devin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay and the room was spacious
Stayed 1 night in Feb 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel always a good experience
Stayed 1 night in Feb 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Fiona

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff were lovely. Breakfast was ok. Bedding was clean and beds were comfortable. The room as a whole was run down and dirty. Lots of visible dust and debris on the carpets. I think the bathroom was clean, but it was old and run down, which made it look unclean. For a quick stop over it was fine, but I would not return.
Stayed 1 night in Feb 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Harry J

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The girl who checked me in checked me in as a "NO SHOW" which meant they had no record of me being there when I checked out. They then said they could not print me a receipt and I have 2 charges on my card which I can not account for. I had to CANCEL my credit card due to these charges. The woman on Sunday morning was very nice during check out but there was nothing she could do as NO RECORD I WAS ever there
Stayed 1 night in Feb 2024
Response from gm on 22 Mar 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Danae

Liked: Cleanliness
Great
Stayed 1 night in Feb 2024
Response from gm on 9 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk is bilingual and very friendly which is good!!
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Thank You!

4/10 Poor

Trent

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

james

Stayed 3 nights in Jan 2024
Response from GM on 26 Jan 2024
Thank You!

6/10 Okay

Gurmukh

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

Danae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast!
Stayed 1 night in Jan 2024
Response from gm on 9 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Olivier

Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Thank You!

10/10 Excellent

Tarena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Response from gm on 9 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs
Stayed 5 nights in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities
Me and boyfriend loved this place might have to book it again some time soon!!
Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

Reino

Travelled with family
Liked: Amenities
All looks good upon night arrival
Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

6/10 Okay

Lissette

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

Rui

Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

6/10 Okay

Nathaniel

Nice stay for a quick shopping trip but it needs a few upgrades and smelled like smoke from guess smoking near back door.
Stayed 2 nights in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

6/10 Okay

Kale

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a really great travel option for us as we are up in DC a lot. We have a large van so we cannot stay anywhere in which the parking is in a garage. This hotel is very convenient and is a fantastic location for both dining and shopping. It was very clean but did have a few minor things that are in need of repair. Nothing at all major; just routine maintenance. We will likely stay here again!
Response from GM on 26 Jan 2024
Thank You!

4/10 Poor

Bruce

Liked: Room comfort
Disliked: Staff & service
Consider elsewhere
Hotel itself was nice in appearance, king rooms spacious BUT front desk staff unfriendly and not helpful. Manager would not speak with me about concerns, which is unfortunate because we could have easily came to a solution. Hotel is very noisy and paper thin walls unfortunately. Breakfast was decent with some cold items, eggs and sausage.
Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

10/10 Excellent

Albright

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Thank You!

10/10 Excellent

Ahmad Shahpoor

Stayed 3 nights in Nov 2023
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

Tahesha, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. USB outlets did not work in the room. Coffee was old. Parking was convenient. The location is close to Potomac Mills Mall.
Stayed 1 night in Nov 2023

4/10 Poor

Ida

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Contina

Travelled with partner
Disliked: Property conditions & facilities
My husband and I was traveling to see my mom for the weekend. My husband and I had a room and we notice a few things one NO HEAT, I told the front desk and nothing was done.
Stayed 2 nights in Nov 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Asma

Stayed 1 night in Nov 2023
Response from GM on 26 Jan 2024
Thank You!

10/10 Excellent

Blanca

Stayed 2 nights in Nov 2023
Response from GM on 26 Jan 2024
Thank You!

8/10 Good

Alba

Stayed 3 nights in Nov 2023
Response from GM on 22 Nov 2023
Thank You!

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 22 Nov 2023
Thank You!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was helpful and friendly. Large, well-appointed suite. Indoor swimming pool was a big plus. Good hot breakfast
Stayed 1 night in Nov 2023
Response from GM on 22 Nov 2023
Thank You!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
It was a great place for families. Only thing is the pool had waaay too much chlorine bleach it in. We couldnt keep our eyes open inside the pool room, even if you didnt get on the pool my son got burns on his eye lids . But the breakfast was great!
Stayed 2 nights in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite features are wonderful --- spacious, modern, and clean. Staff member was attentive and responsive when I requested to change rooms due to problems with the thermostat.
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Drake

Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank You!

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay here again
I was really disappointed with this hotel. I waited 15 mins at check-in before someone even appeared at the desk. The room was no clean and there was basically NOTHING in the room, not one glass, no hand soap, nothing. I would never stay here again.
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good with a few flaws but not important enough to mention
Stayed 3 nights in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again…
Overall it was a good stay. No major complaints. I will say the “queen size” beds are not. They might pass as a full size, but that’s questionable to me… Also, the elevator is ridiculously slow and stopped working a few times.
Stayed 4 nights in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner letzter Urlaubstag
We were very satisfied with the hotel overall. Nice checkin, nice pool, nice lobby and a clean, spacious room. The surrounding area also made a well-kept , safe impression. Good parking facilities.
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank You!

10/10 Excellent

Gina, st marys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Like the hotel layout and the pool was nice. Breakfast was as expected with a nice spacious seating area.
Stayed 3 nights in Oct 2023
Response from GM on 22 Nov 2023
Thank You!

6/10 Okay

Jerson

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Angela

Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank You!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank You!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from GM on 22 Nov 2023
Thank You!

6/10 Okay

Verified traveller

Liked: Staff & service
It's Fine
It was 'fine'. Pros - lots of space for the price; front desk was friendly and helpful; convenient location. Cons - odd smell (almost like covering up smoke); only one trashcan in the entire suite; wasn't overly clean (used washcloth under the sink; stains on carpet); no mats or towels in gym and gym rarely cleaned; don't rely on their breakfast unless you eat cereal.
Stayed 2 nights in Oct 2023
Response from GM on 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.