Reception

Reviews of DoubleTree by Hilton Winston Salem - University

4 out of 5
DoubleTree by Hilton Winston Salem - University
5790 University Pkwy, Winston-Salem, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 984 reviews" "
Rating 8 - Good. 255 out of 984 reviews" "
Rating 6 - Okay. 110 out of 984 reviews" "
Rating 4 - Poor. 75 out of 984 reviews" "
Rating 2 - Terrible. 62 out of 984 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. I really enjoyed staying here. It was close to restaurants and was easy to get back to the interstate from the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cleaners didn’t clean our bathroom when we arrived. There was hair on the floor like someone just showered before we arrived and the shower floor was still wet.
Stayed 1 night in Mar 2024

4/10 Poor

John, Hubert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Got to the hotel about 5 room was not ready. We booked a room here because it had a bar and dining area. Bar wasn’t open neither was the dinning area. Got to our room and the toilet was clogged. Had to call three times to have someone look at it. Would not stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Stayed 1 night in Feb 2024

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Xing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near a big road and you could hear some loud noise outside on the road sometimes but most of the night was very quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Cokey W

Stayed 1 night in Jan 2024

4/10 Poor

Arturo, Wilmington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallways where dirty. Crumbs everywhere on third floor. Hair in bathroom floor and tub. Sanitizer stand out of sanitizers. Half a roll of toilet paper.
Stayed 1 night in Jan 2024

2/10 Terrible

Charity

Stayed 1 night in Jan 2024

6/10 Okay

Zachary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked my stay and would stay again. It was comfortable and clean. Pillows we're nice, bedding was nice. Staff was a hit or miss. A few were fantastic and a few clearly didn't want to be there. All in all it was a nice place to stay. The parking lot was close and convenient.
Stayed 4 nights in Jan 2024

4/10 Poor

Jacqueline

Disliked: Staff & service, property conditions & facilities
I was thinking that my room would have a refrigerator and microwave as it did stated as part of the amenities for my stay at this hotel. The lady at the front desk told me that some rooms have refrigerators and some don’t. They have 1 microwave that’s in the lobby of the hotel that’s for everybody to use. I wouldn’t recommend this hotel to anybody. Don’t stay here

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Shelby

Disliked: Cleanliness, property conditions & facilities
My room had a lot of bugs and the thermostat didn’t work.
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this hotel before and came back for Thanksgiving weekend because we wanted to hit some hiking trails. This hotel is very clean and the staff is polite and nice. Checkin and checkout are a breeze. The only thing I did not like (and this has nothing to do with the hotel itself) is that one of the nights there was a man parked closer to us and told us “to be aware of our surroundings” - I did not felt as safe as my other trips there that night but the next day everything was fine and nothing else happened. I would recommend this hotel!

6/10 Okay

mike

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We stay at the Double Tree at least two times a month and it’s always been great. This time was a little disappointing I have to say. The carpet had a few pieces of debris left after vacuuming. The shower had a long hair stuck to the side of the shower that was very noticeable. There was only a little bit of toilet tissue left in the roll with no extra rolls in the bathroom. It just felt and looked like the maids did a hurry up job. And we always get the Jr Suite also, which is the best room they have so we do expect it to be clean and top notch. We ordered room service for dinner and after waiting for an hour, I had to call to see what the problem was. They had forgotten to write down my room number so they had to make the food over again. That took an hour and 40 mins to get our dinner finally. Usually we have a great stay, but this visit was not so good.
Stayed 1 night in Dec 2023

2/10 Terrible

Shelly, Greensburg

Travelled with partner
Disliked: Property conditions & facilities
The first night at this property was terrible! We were in 220 it sounded like we were at an amusement park on a roller coaster ride with the elevators all night long. We did not sleep at all! The second night was just as bad! If you ever stay at this property ask to stay very far away from the elevators! I am happy to be home and finally can get peaceful night of sleep. The front desk didn’t do a thing for me !

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and stay
This was a very clean and comfortable hotel, especially the beds, pillows and an amazing bathroom shower. We definitely will stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Manjaree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look Elsewhere! Does not deserve Hilton title
We stayed here for one night to visit Jolo winery. I paid extra for a deluxe room. We arrived at 4pm before many other's had checked in, and were put in an adjoining room with the ice machine backing the wall behind the bed. When asking about this, the front desk never offered any solutions or a different room. The next morning, we went downstairs to have coffee. There was no coffee, and when asking the front desk (who was just standing there) she directed me to the only staff working the restaurant. There were no plates, no tables to sit at because the entire dining room needed to be bussed and we sat waiting for coffee for 15 minutes. While waiting, we noticed the horrible service including staff making guests feel bad for trying to have breakfast. When we complained upon checkout of the ice machine keeping me awake banging. Once again there was never an apology, or any form of trying to solve the problem. She just said she would notify maintenance. For a Hilton- This was a HUGE disappointment and should be further investigated.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of closet space, huge TV, efficient bathroom.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice venue with an amazing staff!
Everyone was very friendly there and went out of their way to make me feel welcome! I will definitely stay there again! :-)
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Brook

Stayed 2 nights in Oct 2023

10/10 Excellent

Priscilla

Stayed 1 night in Oct 2023

4/10 Poor

Justin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed two night. First night carpet was wet opposite side of shower. Only moved us to another room the next day. Second room fridge was so loud had to turn off fridge because loud noise. No vouchers for inconvenience. Not worth of the money spent.
Stayed 2 nights in Oct 2023

2/10 Terrible

Aitiyanna

Stayed 1 night in Oct 2023

8/10 Good

Kimberly

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable stay. Staff seems "over it" a bit but I did come in fairly late at night. Bus stop is right there and this is NOT a good area of town. There is lots of crime so be careful in the parking lot. They should have security in my opinion. Also why are you allowing semi trucks to park in your lot? Creepy and weird at this price point. Why do hotels NOT let you shut the curtains so your room stays light? Could not sleep. Can't stand that.
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Keri

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Very convenient to downtown… Staff was super friendly and the room was clean & comfortable! Will definitely stay again!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our two night stay
Our stay was great. The only thing we didn’t like is the spring loaded bathroom door.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Stayed 1 night in Sep 2023

2/10 Terrible

Lindsey

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating to the needs of my daughter who is an RN in the pediatric emergency department at Wake Forest by allowing her early check in so she could rest before her 12 hour shift. It was greatly appreciated.
Stayed 1 night in Sep 2023

6/10 Okay

Kristin, Fort Collins

Business traveller
Liked: Staff & service
I had to stay up here for a week to train for a new job. I had requested a quiet room- was put in a smaller room than what was reserved and paid for and it was next to the elevator and ice machines- I got though it okay but did ask the Manager- he said since booked through Third party there really is t anything they could do. There was 1 staff member that made my stay exceptional- John who worked in the Magnolia Cafe- very kind and friendly- would like him to be recognized

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Kwan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Juan

Stayed 1 night in Sep 2023

8/10 Good

charles

Stayed 2 nights in Sep 2023

8/10 Good

laVerne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main floor was very inviting. I loved the reading lights by the bed and safety Bars in the tub. Tons of plugs for your electronics. I eventually figured out that I misread the room description. I thought the bathtub was assessible, which would have been great since I didn't want to bend my knees. The heading was really saying it was wheel chair assesible and also had a bathtub. I wasnt in a wheel chair. I thought the bathing area was assessible. I didn't have the breakfast. Now if you want the doubletree cookies or gift bag, you need to bring them yourself. :-( I would come again.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Jamel

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023