Indoor pool

Reviews of Sandman Hotel & Suites Winnipeg Airport

3 out of 5
Sandman Hotel & Suites Winnipeg Airport
1750 Sargent Ave, Winnipeg, MB

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1014 reviews" "
Rating 8 - Good. 308 out of 1014 reviews" "
Rating 6 - Okay. 136 out of 1014 reviews" "
Rating 4 - Poor. 65 out of 1014 reviews" "
Rating 2 - Terrible. 42 out of 1014 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Mar 2024
Response from William H on 27 Mar 2024
Hello Walter, I appreciate your positive feedback about our hotel. We do take pride in catering to our guest's needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 Excellent

Rhona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurants make it easy to stay put and relax after a busy day
Stayed 1 night in Mar 2024
Response from William H on 27 Mar 2024
Hello Rhona, Thank you very much for your review and feedback. Our goal is always to exceed your expectations! We are happy to hear that you were able to enjoy one of our on-site restaurants. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Radene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and reasonably priced
Stayed 1 night in Mar 2024
Response from William H on 27 Mar 2024
Hello Radene, Thank you very much for your review and feedback. We're thrilled to hear that our location is so convenient for you. We hope to see you again soon.

8/10 Good

Ippak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay, thank you.
Stayed 2 nights in Mar 2024
Response from William H on 26 Mar 2024
Hello Ippak, Thank you very much for such great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

6/10 Okay

Deb

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Lots of parking
Stayed 1 night in Mar 2024
Response from William H on 26 Mar 2024
Hello Deb, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Charlie

Travelled with partner
The people behind the desk were very good and nice
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
We truly appreciate your positive feedback about our hotel, Charlie. We do take pride in catering to our guests’ needs the best way we can. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you’re traveling to our area again soon, don’t hesitate to call us. Take care!

6/10 Okay

Kristy

Travelled with partner
Liked: Staff & service
The price for the stay was affordable, the rooms were decent however, it had a weird mildew smell in the rooms. I'm not sure if it was the carpets but Luckily i had packed some ferbreeze in my car and sprayed it down. other than the smell it wasn't too bad. The front desk staff were very nice!
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Hello Kristy, thank you for taking the time to leave such a thorough review and feedback of our hotel. We have noted your comment about the cleanliness of your room and we are very sorry to hear that you weren't satisfied with it. We will make sure to pass along your comments to our Housekeeping Department so we can avoid this from happening in the future. We are happy that you enjoyed your stay despite the concern and we are looking forward to having you stay with us again soon!

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you very much for your five-star review, Carmen! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

6/10 Okay

brenda

Travelled with family
Liked: Cleanliness
It was okay for an overnight stay. We didn’t use the facilities.
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking time sharing your review with us, Brenda. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

john

Liked: Cleanliness, staff & service
Overall Hotel was good. Unfortunately the room they gave me was close to the laundry and my whole room would shake. They need to fix that issue for future clients. It kept me awake. I mentioned it to the front desk but they did not seem to care!
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
We’re very sorry to hear that your experience did not meet your standards, John. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us to discuss your experience in more detail. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was able to park it was quite congested.
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking time sharing your review with us, Debbie. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Tricia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Hit tub and pool area dirty. Hot tub had hair and skin tissue very visible in top of water. Jets did not work. Floors in general hotel dirty as well.
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
We’re very sorry to hear that your experience did not meet your standards, Tricia. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us to discuss your experience in more detail. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 Terrible

Pat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at sandman plenty times ' but for the price and service next time will go elsewhere i had to change rooms because i ordered a more expensive one second day and they wouldnt let me habe it till 40m so i had to spend all day out with my luggage then the pool and hottub is gross not clean jets dont work and the stagf is too lazy to restock towels id avoid
Stayed 2 nights in Mar 2024
Response from William H on 16 Mar 2024
Hello Pat, Thank you very much for your review and feedback. We would like to offer our apologies for your reservation experience and we appreciate you bringing this to our attention so we can avoid this from happening in the future. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion, Thank you.

8/10 Good

Denise

Travelled with partner
Liked: Staff & service
It was okay! I remember it being nicer a few years back.
Stayed 1 night in Mar 2024
Response from William H on 16 Mar 2024
Hello Denise, We appreciate your feedback about our hotel. I’m sorry to hear you feel the hotel was nicer a few years ago, and in need of a makeover. We hope you’ll come back and join us to see the new look.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found out that there is a walkway indoors to the restaurant next-door. I wish they would have let me know so l didn't have to walk thru the slush to get there
Stayed 2 nights in Mar 2024
Response from William H on 16 Mar 2024
Hello Walter, We apologize that our staff did explain properly where the amenities were located. Our customer's happiness is always our highest priority. We do take pride of our on-site restaurants and we are glad you were able to visit one of them. We hope to see you again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and great food
Stayed 3 nights in Feb 2024
Response from William H on 16 Mar 2024
Hello Gary, Thank you very much for such a great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

6/10 Okay

Jasmin

Couldn’t keep our vehicle there for free even though in five days we fly back to stay another night
Stayed 1 night in Mar 2024
Response from William H on 11 Mar 2024
Hello Jasmin, we are sorry to hear that the parking was not disclosed to you by our third-party vendor. Please note third party vendors are not able to provide any services other than the room booking. You may call us for our Park & Fly rates for your next visit. Thank you and we hope to see you again soon!

8/10 Good

Bobby

Stayed 1 night in Mar 2024

2/10 Terrible

Jonathan, Calgary

Business traveller
Disliked: Cleanliness, property conditions & facilities
Bed was as hard as sleeping on the ground, the coffee machine didn’t work, the heat didn’t work and when I mentioned it at check out the concierge didn’t even acknowledge other than stating the fact of new beds arriving soon.
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Hello Jonathan, We’re very sorry to hear that your experience did not meet your standards. We value our guest's feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us to discuss your experience in more detail. We have noted your comment about the bedding, coffee maker and heat in your room and we appreciate you bringing this to our attention so we can have our maintenance staff correct these issues. Thank you!

10/10 Excellent

Dale Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reliable, no bad surprizes...great staff.
Stayed 1 night in Mar 2024
Response from William H on 10 Mar 2024
Hello Dale, Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great. The staff are helpful, the rooms are nice and clean. My only problem with this stay was that there were huge tractors out clearing snow at properties that surround the hotel all night long (yes, ALL night) It was very loud and made it difficult to sleep.
Stayed 1 night in Feb 2024
Response from William H on 6 Mar 2024
Hello Rene, thank you for taking the time to leave such a thorough review and feedback of our hotel. We have noted your comment about the noise in the surrounding area of our hotel and we appreciate you bringing this to our attention. We are happy that you enjoyed your stay despite the concern and we are looking forward to having you stay with us again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Mar 2024
Response from William H on 6 Mar 2024
Hello John, the hotel's staff and management are thrilled that you had such a great and meaningful experience with us! We all take great pride in our work, thank you for your kind words about our staff, We hope to see you again soon!

10/10 Excellent

Carlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from William H on 6 Mar 2024
Hello Carlene, Thank you very much for your review and feedback. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from William H on 6 Mar 2024
Hello Andrew, Thank you very much for such great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

8/10 Good

Destini

Stayed 1 night in Feb 2024
Response from William H on 26 Mar 2024
Hello Destini, Thank you very much for your review and feedback. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality enjoyable friendly
Stayed 2 nights in Feb 2024
Response from William H on 3 Mar 2024
Hello Anita, the hotel's staff and management are thrilled that you had such a great and meaningful experience with us! We all take great pride in our work, We hope to see you again soon! Best of luck to you and your family! Take care!

8/10 Good

Abraham

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from William H on 3 Mar 2024
Hello Abraham, Thank you very much for such great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quietness
Stayed 1 night in Feb 2024
Response from William H on 26 Feb 2024
Hello Shannon, Thank you very much for your review and feedback. We're thrilled to hear that our hotel was nice and quiet for you. We hope to see you again soon.

6/10 Okay

CANDACE

Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking time sharing your review with us, Candace. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Christina, Baker Lake

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from William H on 26 Feb 2024
Hello Christina, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Jordon

Stayed 1 night in Feb 2024
Response from William H on 25 Feb 2024
Hello Jordan, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was nice. They had a complimentary baby bed which was nice.
Stayed 2 nights in Feb 2024
Response from William H on 25 Feb 2024
Hello Nathan, Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sandman Inn is only a 4 min drive from the Winnipeg International Airport which makes it a perfect stay before flying out. We also love the Chop restaurant attached to this hotel. Would stay here again for sure
Stayed 1 night in Jan 2024
Response from William H on 19 Feb 2024
Hello Daphne, Thank you very much for your review and feedback. Our goal is always to exceed your expectations! We are happy to hear that our location near the airport is convenient for you guys. We are glad you enjoyed one of our on-site restaurants. If there's anything we can help you with during your next visit, please don't hesitate to let us know. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Nonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from William H on 19 Feb 2024
Hello Nonny, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon

6/10 Okay

Rosalie

Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking time sharing your review with us, Rosalie. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from William H on 16 Feb 2024
Hello Ronald, Thank you very much for your review and feedback. We're thrilled to hear that our location is so convenient for you. We hope to see you again soon.

8/10 Good

Jack

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick overnight stay before appointments early net morning
Stayed 1 night in Feb 2024
Response from William H on 14 Feb 2024
Hello Jack, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Andrew

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from William H on 14 Feb 2024
Hello Andrew, Thank you very much for your four out of five review! We are delighted to hear that you had a positive experience with us. If there is anything we can help you with on your next stay, please let us know. We hope you’ll visit us again soon.

4/10 Poor

Cherlyne, Norway House

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from William H on 14 Feb 2024
Hello Cherlyne, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

2/10 Terrible

Qiuyi

Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
We’re very sorry to hear that your experience did not meet your standards, Qiuyi. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us to discuss your experience in more detail. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Good

Gerald, Dauphin

Stayed 1 night in Jan 2024
Response from Guest Services on 21 Mar 2024
Thank you so much for taking the time to leave an excellent rating, Gerald! We really appreciate your business. We hope you see you again soon!

8/10 Good

Jody

Stayed 1 night in Jan 2024
Response from Guest Services on 21 Mar 2024
Thank you so much for taking the time to leave an excellent rating, Jody! We really appreciate your business. We hope you see you again soon!

6/10 Okay

Kellaine

Business traveller
Liked: Cleanliness
Disliked: Staff & service
X
Stayed 3 nights in Jan 2024
Response from William H on 26 Jan 2024
Hello Kellaine, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know.

10/10 Excellent

Savona

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s cold and I’m winnipeg. Highly absorbent. Good soup.
Stayed 1 night in Jan 2024
Response from William H on 26 Jan 2024
Hello Savona, Thank you very much for your 5 out of 5 review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from William H on 15 Jan 2024
Hello Rene, Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

2/10 Terrible

marty

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Where to begin. The 8 Orkin exterminator trucks should have been a warning. We came home after our stay and we were all covered in bed bug bites!!!!! they did not warn us or tell why the exterminators were there. we asked!!!! they told us they were staying at the hotel. As for the room....where to begin. The door would not dead bolt lock, the sink in the bathroom was clogged and all kinds of gross crap would float up from in there, the shower taps would not work...either burn you or freeze you. our room had no refrigerator or microwave. the toilet clogged every 3-4 flushes. DID I MENTION BED BUGS?? I loved staying here in the past and was my home away from home....time to find a new place. STAY AWAY...unless you want bed bugs....
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
We’re very sorry to hear that your experience did not meet your standards. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us to discuss your experience in more detail. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality

8/10 Good

Sharilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Basically just slept here. Clean and the service was good. Rooms are getting tired tho, time for a refresh.
Stayed 2 nights in Dec 2023
Response from William H on 11 Jan 2024
Hello Sharilyn, We appreciate your feedback about our hotel. I’m sorry to hear you feel the décor is outdated and in need of a makeover. We hope you’ll come back and join us to see the new look.

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from William H on 14 Feb 2024
Hello Leon Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, comfortable, good location. Friendly and professional personnel.
Stayed 1 night in Dec 2023
Response from William H on 7 Jan 2024
Hello Eli, Thank you very much for your five-star review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.