Exterior

Reviews of Holiday Inn Express Windsor Waterfront, an IHG Hotel

2.5 out of 5
Holiday Inn Express Windsor Waterfront, an IHG Hotel
33 Riverside Drive East, Windsor, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1024 reviews" "
Rating 8 - Good. 286 out of 1024 reviews" "
Rating 6 - Okay. 105 out of 1024 reviews" "
Rating 4 - Poor. 52 out of 1024 reviews" "
Rating 2 - Terrible. 24 out of 1024 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and location was great. I want to mention
Stayed 2 nights in Mar 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. They were really helpful! Will be staying here in the future!
Stayed 1 night in Mar 2024

8/10 Good

Adolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. Very clean motel. I was quite surprised to see a security person walking around the halls, so was very impressed with that. The negative is that there isn’t enough parking on the property. But all in all I would recommend this property.
Stayed 1 night in Mar 2024
Response from pschwabl on 24 Mar 2024
I'm so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful. Lobby could be a bit bigger and to be honest, parking was a nightmare. Paid for parking and had to park 3 blocks away.
Stayed 1 night in Mar 2024
Response from pschwabl on 24 Mar 2024
I do apologize that you experienced parking issues but am glad you enjoyed your stay with us. We hope to see you again soon and thank you for your feedback!

10/10 Excellent

DIANE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the reception area was small and there were lots of people checking in, the staff was well organized with pre-printed check-in material and friendly and helpful. The parking lot at the back could use another exit point — that got a bit confusing and required us to back up to get out. The breakfast was better than expected and the rooms were clean.
Stayed 1 night in Mar 2024
Response from pschwabl on 22 Mar 2024
Thank you for your feedback. We're glad you enjoyed your stay!

8/10 Good

Shannon, Perry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was very nice. The gentleman who checked me in was very kind and helped me resolve a payment issue at check in that I hadn’t anticipated. The continental breakfast was the best I’ve had in ages and the location was perfect. Parking is not easy to secure, even if you prepay but I lucked out with parking right behind the hotel at check and in a nearby parking ramp later in the day. I would stay here again however make sure you are ONLY using a major credit card.
Stayed 1 night in Mar 2024
Response from pschwabl on 20 Mar 2024
I'm so glad you enjoyed your time with us and will pass along your comments to the staff. We appreciate your feedback!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!!
Stayed 1 night in Mar 2024
Response from pschwabl on 20 Mar 2024
So glad to hear it, thanks for your feedback!

4/10 Poor

Juline

Room wasnt ready at 3 pm which is check in time. Had to wait 1.5 hours more
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 18 Mar 2024
I hope this response finds you well. I am writing to offer my sincerest apologies for the extended wait time you experienced while waiting for your room to be ready upon your arrival.Your comfort and satisfaction are of the utmost importance to us, and it deeply pains us to know that we did not meet your expectations in terms of prompt service. Please rest assured that we take your feedback seriously and are actively addressing the issues that led to this delay to prevent similar occurrences in the future.Once again, I apologize for any inconvenience caused, and I thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our service during your future visits.

8/10 Good

Luyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 18 Mar 2024
Thank you for your review!

6/10 Okay

Jay

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 18 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your review.We are sorry to hear that your stay did not fully meet your expectations. Providing exceptional service and ensuring the comfort of our guests is our top priority, and we regret that we fell short of delivering that to you during your visit.Your feedback is incredibly valuable to us, and we are committed to addressing the areas where we can improve.Once again, thank you for sharing your thoughts with us. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable and memorable stay in the future

8/10 Good

Riley

Travelled with group
Liked: Cleanliness, amenities
I liked that it was on the water
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 16 Mar 2024
Thank you for your review!

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very friendly! I would highly recommend staying here and plan to come back for my next trip to Windsor.
Stayed 2 nights in Mar 2024
Response from pschwabl on 16 Mar 2024
Thank you for your glowing review, we can't wait to see you again!

10/10 Excellent

William, St Catharines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in Friendly helpful staff Clean large room Close to Casino
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 16 Mar 2024
Thank you for the review!

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking. Very crowded. ALWAYS a shortage of towels for pool
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 15 Mar 2024
Thank you for your review, we apologize for our parking set up and the towel shortage you experienced during your stay.

6/10 Okay

Reannon

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from pschwabl on 16 Mar 2024
Thank you for your feedback, we really appreciate it.

8/10 Good

Nicole

Travelled with family and small children
Liked: Amenities
Very friendly and accommodating
Stayed 1 night in Mar 2024
Response from pschwabl on 15 Mar 2024
Thank you for your feedback, we appreciate it!

8/10 Good

ALICIA

Liked: Property conditions & facilities
La única cosa que no me gustó es que el agua caliente de la regadera tarda muchísimo para salir . Y si le subes a todo lo caliente se pone extremadamente caliente y es muy difícil regular la regadera
Stayed 2 nights in Mar 2024
Response from pschwabl on 15 Mar 2024
I would like to apologize for the experience you had with our hot water. I will alert the team to look into it. I'm glad that you enjoyed your stay however, thank you for your feedback!

10/10 Excellent

leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool, room and the breakfast. Allison good.
Stayed 1 night in Mar 2024
Response from pschwabl on 15 Mar 2024
I'm glad you enjoyed your stay and appreciate your feedback!

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not sound proof at all. You can here people in the hallways very clearly and road traffic is loud as well. Staff were great and very accommodating. Rooms are small but clean.
Stayed 2 nights in Mar 2024
Response from pschwabl on 14 Mar 2024
I apologize that noise levels didn't meet your expectations. I'm glad you enjoyed your stay however, and hope to see you again soon!

8/10 Good

Jon, London

Business traveller
Liked: Amenities, property conditions & facilities
Beautiful view of the river and Detroit lights at night. Asked for 3 wake up calls during my 3 day stay, two of them came an hour late and the last one didn’t come at all, a bit disappointing Overall, a good stay with a great breakfast ( lots of options)
Stayed 3 nights in Mar 2024
Response from pschwabl on 13 Mar 2024
I'd like to apologize about the wake up calls, I'm so sorry that happened. I'm glad you enjoyed your stay with us however, and hope to see you again soon!

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from pschwabl on 14 Mar 2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 11 Mar 2024
Thankyou for your review!

4/10 Poor

Thomas

The problem with this check in is we booked the room we thought at $133. It was $197 when we checked in plus tax. Not happy with your shown rates.
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 10 Mar 2024
We deeply apologize for the inconvenience.

4/10 Poor

shelly

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was okay/ bed comfortable- room smaller than picture but clean and organized well. Definetly recommend to get riverside view -- Breakfast was great. Concerns feedback-the applicable fees of parking did apply and no mention of what this cost was in the cost for hotel. This is disappointing as a person whom budgets and now thrown for a loop with additional fees not prepared for. It is courteous to explain detail of all fees up front. I would appreciate a call back regarding this concern for the parking for clarity. Thank you
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 8 Mar 2024
We apologize for your unsatisfactory stay.

10/10 Excellent

danielle

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Waterfront property!
Stayed 1 night in Mar 2024
Response from pschwabl on 4 Mar 2024
I'm glad you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Elisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Alexis Mollica on 3 Mar 2024
Thank you for your review!

4/10 Poor

Sara

Stayed 1 night in Mar 2024
Response from pschwabl on 23 Mar 2024
We're sorry your stay did not meet your expectations. Thank you for your feedback.

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from pschwabl on 23 Mar 2024
We're happy you enjoyed your stay and appreciate your feedback!

10/10 Excellent

Jenni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff! Breakfast included.
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 2 Mar 2024
Thankyou for your review!

4/10 Poor

Roan

Travelled with group
Liked: Cleanliness
The safe was hard to operate and malfunctioned, we had to delay our vacation by 30 minutes to allow maintenance to fix it for us. They initially said they didn’t have our reservation EVEN AFTER giving them the confirmation number of our booking, turns out they had my name all messed up (doesn’t make sense how). Specifically booked a waterfront view and got the exact opposite; got a view of a parking lot behind the building. People in the room next to us kept us up until 3am, and people were yelling yet again in the hallway at 6:30am. Never returning here. Awful experience.
Stayed 1 night in Feb 2024
Response from pschwabl on 27 Feb 2024
Thank you for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 26 Feb 2024
Thank you for your review!

8/10 Good

Mike

Great location
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 25 Feb 2024
Thank you for your review!

6/10 Okay

Patrick

Travelled with partner
Paid for parking, came back for the night and there was no spots available so I had to pay for parking elsewhere
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 25 Feb 2024
Thank you for your review. Unfortunately our parking lot attached to the hotel is small. However, we do offer alternative parking across the street on Chatham Street to ensure each of our guests get a parking spot!

8/10 Good

Harry, Caledon Village

Stayed 1 night in Feb 2024
Response from pschwabl on 22 Mar 2024
Thank you for your feedback, we hope to see you again soon!

6/10 Okay

Svetlana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 25 Feb 2024
Thank you for your review.

2/10 Terrible

Nathaniel

Stayed 1 night in Feb 2024
Response from pschwabl on 23 Mar 2024
Thank you for your feedback

10/10 Excellent

element

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The view of the river
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 19 Feb 2024
Thank you for your review!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from pschwabl on 21 Mar 2024
Glad to hear you enjoyed your stay, we appreciate your feedback!

8/10 Good

John

Stayed 1 night in Feb 2024
Response from pschwabl on 21 Mar 2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Cheryl-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from pschwabl on 16 Feb 2024
Thank you for your feedback, we appreciate it!

8/10 Good

Carolin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed - was unaware of this upon our arrival.
Stayed 1 night in Feb 2024
Response from pschwabl on 16 Feb 2024
I do apologize that our pool was closed when you visited us. It was definitely unforeseen, but we hope you enjoyed your stay even though we may not have met your expectations.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very nice
Stayed 1 night in Feb 2024
Response from pschwabl on 16 Feb 2024
I'm glad you enjoyed your stay and appreciate your feedback!

6/10 Okay

Kelli

Noise all night. Nothing done.
Stayed 2 nights in Feb 2024
Response from Alexis Mollica on 16 Feb 2024
Dear Kelli, We strive to make every stay as pleasant as possible and are extremely sorry for the noise you encountered during your stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 16 Feb 2024
Thank you for your review!

6/10 Okay

Chassidy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from pschwabl on 4 Mar 2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of Detroit, close to restaurants and Casino..
Stayed 1 night in Feb 2024
Response from pschwabl on 10 Feb 2024
Thank you for your feedback, glad you enjoyed your stay!

10/10 Excellent

Lindsay

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with easy access to the riverfront trails, tunnel to Detroit, and excellent restaurants and coffee shops in walking distance. The facility itself is bright and clean. Breakfast was great too! Thank you for the stay!
Stayed 2 nights in Feb 2024
Response from Alexis Mollica on 4 Feb 2024
Dear Lindsay, Thank you for your review! We are thrilled you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view out the window. Safety protocols in the elevator is reassuring that Holiday Inn takes safety seriously.
Stayed 1 night in Feb 2024
Response from Alexis Mollica on 4 Feb 2024
Dear Rebecca, Thank you so much for your review! We hope to see you again in the future!