Arrived in Windsor for a concert at a nearby casino (whose one-night weekend prices were way overpriced). We got exactly what we were told we would get in terms of room (king bed, view of Detroit skyline, etc). The room was quiet, warm. Parking was across the street in a parking garage and easily accessible and the car was out of the elements, all for a minimal fee included in the bill. Everyone on the staff (managers, front office workers, housecleaning and dining room employees) "get it" with regards to treating each and every customer with respect, friendliness and courtesy. It was easy to like the place. Did not get to use the fitness facility due to time constraints but did take a look; a few steps above most one-bike / one-treadmill places, plus a nice view of the river and Detroit skyline. Would stay here again if back in the area.
We elected to stay at this hotel because of it's location to the Ambassador Bridge for an early entrance int the U.S. the next a.m. We were pleasantly surprised. We had a very friendly and courteous front desk clerk check us in. The hot tub experience was great after a tough drive through a rainstorm. The room was spacious and clean. We had a great night's sleep on a comfortable bed. Had a nice hot breakfast before heading down I-75 the next morning. We would recommend this hotel.
My stay was great from start to finish. All hotel staff were very accommodating. I was in Windsor for a funeral. When the person who was suppose to pick me up didn't arrive on time, a wonderful member of the hotel staff grabbed her keys and drove me to the funeral home. I am a senior who requires a walker. I was able to book a room on the first floor with no problems. All staff helped make my stay very pleasant and comfortable.
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