Exterior

Reviews of Holiday Inn Winchester Se-Historic Gateway, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 49 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities, restaurant very convenient. Staff very friendly and efficient.
Stayed 1 night in Mar 2024
Response from rb on 22 Mar 2024
Thank you for your comments about the clean hotel and friendly staff.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from rb on 18 Mar 2024
Claire,Thank you for your rating, we hope to see you again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good amenities unfortunately construction right beside property.
Stayed 1 night in Mar 2024
Response from rb on 12 Mar 2024
John,Thank you for your comments. We do have a new storage facility being built next door as the area is growing more than most. They typically do not start to early or work late.Thank you

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was perfect for our nights stay and breakfest was great.
Stayed 1 night in Mar 2024
Response from rb on 11 Mar 2024
David,Thank you for telling about your stay, and we are happy to hear breakfast was great. Our a la carte service is one of the best in the area.

10/10 Excellent

Raye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great stop! Very nice👍
Stayed 1 night in Mar 2024
Response from rb on 5 Mar 2024
Thank you Raye, we hope to see you again.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. The bed was comfortable and I appreciated the large chair and ottoman in the room. The king room was very spacious.
Stayed 1 night in Feb 2024
Response from rb on 28 Feb 2024
Carol,Sounds like you stayed in one of our king feature rooms, the room are very spacious and the ottoman pulls out into an extra bed, the kids love this room.

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from rb on 28 Feb 2024
Kathleen,Thank you for your rating, we hope to see you again.

6/10 Okay

kavitha, Morrisville

Stayed 1 night in Feb 2024
Response from rb on 23 Feb 2024
Thank you for your rating, we apologize we did not meet your expectations. We hope that you give us another chance so we can show you our normal service

8/10 Good

Melissa

People were very friendly. Newly renovated rooms - no complaints. Would stay again.
Stayed 1 night in Feb 2024
Response from rb on 19 Feb 2024
Thank you for your comments on our rooms and people. We hope to see you again.

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, wonderful pool and exercise too, delicious free breakfast and cookies, comfy soft beds, great showers.
Stayed 1 night in Feb 2024
Response from rb on 14 Feb 2024
Kathleen, Seems like you had a great stay. We want to thank you for your comments and hope to see you again.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from rb on 14 Feb 2024
Matthew,Thank you for mentioning our staff, without these outstanding individuals, we would be just another hotel.

10/10 Excellent

John, Hopewell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the “robot” desk clerk that checked me in this is a great place to overnight when traveling. Very quiet room and comfortable bed.
Stayed 1 night in Jan 2024
Response from rb on 22 Jan 2024
John, Thank you for comments, we will make sure to work with the clerk that checked you in.

10/10 Excellent

stephen

Stayed 1 night in Jan 2024
Response from rb on 14 Feb 2024
Stephen,Thank you for your score.

10/10 Excellent

mary m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling thru
Nice facilities. Restaurant was a nice surprise; good food and excellent staff.
Stayed 1 night in Dec 2023
Response from rb on 2 Jan 2024
Thank you for your review and we hope to see you again.

2/10 Terrible

Marcie

Stayed 3 nights in Dec 2023
Response from rb on 2 Jan 2024
Marcie,We apologize for the issues and hope we can assist you in the future.

10/10 Excellent

Glenn W.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Thank you for your rating, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Thank you for your rating we hope to see you again.

10/10 Excellent

Tya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Room was clean. The beds were comfortable. The restaurant downstairs was great
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Thank you for the kind words, we are happy you enjoyed your stay.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh and clean. Staff very respectful and polite.
Stayed 1 night in Dec 2023
Response from rb on 19 Dec 2023
Thank you for your comments and we hope to see you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from rb on 5 Dec 2023
Debra, Thank you for your rating, we hope to see you again.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet ..good room size.. bed very comfortable..staff friendly and helpful .
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Mary,Thank you for your comments, we are happy to provide you with great customer service.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest property I’ve ever stayed in alongside Rt 81. It was very clean, quiet, and comfortable. Breakfast was very good, with table service and breakfast cooked to order. Also, only a 10 minute drive to Winchester’s historic district.
Stayed 1 night in Nov 2023
Response from rb on 5 Dec 2023
Thomas,Thank you for your comments, the hotel strives to make everyone's stay as comfortable as possible.

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Jacques,Thank you for the review, we hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet, and friendly hotel. I would definitely recommend this facility.
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Karen,Thank you for the kind words about our hotel, we hope to see you again.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very nice
Stayed 2 nights in Nov 2023
Response from rb on 20 Nov 2023
Leigh,Thank you for noting your experience with the staff.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and comfortable. The staff was friendly and helpful. Would definitely stay there again.
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Mary,We like to thank you for your review, and hope to see you again.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was not loud it was peaceful and no disturbances. Also loved the small bar area nice to sit and unwind
Stayed 1 night in Nov 2023
Response from rb on 14 Nov 2023
Jessica,Thank you for your comments. We are glad you took advantage of the bar area. We also serve breakfast and dinner in our restaurant located in this same area.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Hotel staff was friendly. Room and hotel very clean and comfortable. Definitely would stay here again.
Stayed 2 nights in Nov 2023
Response from rb on 14 Nov 2023
Joe,Thank you for your review. The staff enjoys making sure everyone's staff is clean and comfortable.

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really good . The beds were just ok . But I gave back pain so the expectation is high for me . Breakfast was mid but worth 5 bucks . I would stay there again . Price was good .
Stayed 1 night in Nov 2023
Response from rb on 14 Nov 2023
Lisa,Thank you for your comments. We will make sure to share with the staff members. We did go through a renovation just a little over two years and replaced all mattresses. We are sorry to hear about that experience.

6/10 Okay

WILLIAM

For the 3rd time this year, the clerk at check in mis-handled the issue of the breakfast voucher. At first, she failed to offer it to me, or even tell me how much it cost. I asked about it 10 minutes later, and then she said it was too late, it had to have been purchased at check-in. I tried to buy it then with cash, but she refused to even try, saying it was too late. Your breakfast voucher system is flawed and has left me frustrated 3 times this year. I can't pre-order it on Expedia, and the staff keeps goofing up on how to offer it to me at the right time. Also - she told me yesterday that the cost was 5 dollars, and yet another Holiday Inn this year charged me 13.49 for it on the morning I was eating (illegally, until the waitress told me what the rules were). Why the huge difference? You need to train your check in staff to explain this system better and make sure they offer it to people who are not familiar with it. Most other chains, like Hampton Inn, do free breakfast, and have done so for many years.
Stayed 1 night in Nov 2023
Response from rb on 7 Nov 2023
William,Thank you for your taking the time to review your stay. we apologize for the issue with breakfast. We do offer a bed and breakfast rate that typically is 5.00 more than the standard rate, but because you book through a third party it make it more difficult. When staying with Holiday Inn's versus another limited service hotel, the limited service does offer a premade breakfast, whereas we are full service and our breakfast is a la carte and would cost 10-15 unless you purchase the bed and breakfast rate.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holly on 5 Nov 2023
Thank you we are glad you enjoyed your stay.Holiday Inn

10/10 Excellent

mark, Fairport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023
Response from rb on 1 Nov 2023
Mark, We are happy to hear you found the hotel as a good place, we hope to see you again.

10/10 Excellent

Cynthia, Tyler Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest and most comfortable hotel room I have stayed in for a long time and I travel often. Besides clean it spacious. Also, having a restaurant on premises is a plus. I was early and desk clerk was very accommodating and helpful.
Stayed 1 night in Oct 2023
Response from rb on 27 Oct 2023
Cynthia, Thank you for your comments and thank you for choosing the Holiday Inn. We will share your comments with the staff.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Ample parking, on-site dining/amenities, convenient and close to lots to do in town.
Stayed 2 nights in Oct 2023
Response from rb on 23 Oct 2023
Nicole, Thank you for your comments, we are happy you enjoyed your stay and the local area. Thank you for choosing the Holiday Inn, Winchester VA.

10/10 Excellent

Donald

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really do not like sleeping in hotels. I am not comfortable and cannot relax if a property is not clean. This hotel truly meets my standard for cleanliness. The bathroom is fresh and spotless, as well as the room itself. I am relaxing in bed right now and believe I will sleep soundly. In addition, we were greatly warmly by a friendly woman with a beautiful smile. The lobby was attractive and clean, and staff in the restaurant were helpful when we needed a spoon for our grandson’s snack. We would definitely stay here again.
Stayed 1 night in Oct 2023
Response from rb on 23 Oct 2023
Donald, thank you for the kind words. The Holiday Inn, Winchester VA, recently went through renovations and the staff enjoyed keeping things clean, for this we applaud the staff. We hope to see you again.

2/10 Terrible

Jennifer

Business traveller
Disliked: Staff & service
Did not get to stay. My room was given away
I work traveling ER medicine. I’d booked for my stay and called the reservation line w Holiday INn to confirm late check in. I had booked for 4 nights with reservation starting in a Friday night. I would not be arriving till Saturday morning but wanted to check in prior to work this paid for the previous night to allow for early check in. Confirmed this was fine. Apparently reservations did not let the hotel staff know and my room was given away. Ended up staying at Hampton Inn which was great. Not the fault of Hotel.com and the staff I met at holiday in were very helpful. Just disappointed in the mis communication between holiday inn reservation people and the hotel staff.
Stayed 4 nights in Oct 2023
Response from rb on 11 Oct 2023
I apologize for your issue. The reservation does show it was booked through Expedia not Holiday inn. However after researching the notes, Expedia did not make any comments about your early morning arrival. We do apologize on behalf of Expedia.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a wow! Walls a bit thin (could hear next room) but room was very nice.
Stayed 1 night in Oct 2023
Response from rb on 11 Oct 2023
Thank you Thomas. We want to thank you for your comments and hope to see you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erica on 21 Oct 2023
Thank you for your feedback Mary. I am pleased to see that you enjoyed your stay here with us. We hope that you will choose to stay with us again in your future travels. Stay safe and healthy!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great stay, this Holiday Inn is my go-to in Winchester. Its far enough away from the highway that you don't hear it, beds are fantastic and the hotel is well maintained.
Stayed 2 nights in Oct 2023
Response from rb on 11 Oct 2023
Thanks Steven. The hotel was just renovated two years ago and we get many compliments on these items.

10/10 Excellent

Myra, Croton on Hudson

Stayed 1 night in Oct 2023
Response from rb on 27 Oct 2023
Myra,Thank you for your rating, we hope to see you again.

10/10 Excellent

Michelle, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Definitely select the small additional fee for breakfast; it was a great selection of freshly cooked options.
Stayed 1 night in Sep 2023
Response from Holly on 8 Oct 2023
We are glad you enjoyed your stay and we hope to see you in the future. Thank you for the review.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holly on 8 Oct 2023
Thank you for staying with us we hope to see you in the future.

10/10 Excellent

Geetika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Sep 2023
Response from Holly on 8 Oct 2023
Great! We are glad to hear that you enjoyed your breakfast. We hope to see you in the future and thank you for staying with us.

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 2 nights in Sep 2023
Response from Holly on 8 Oct 2023
Thank you. I'm glad it was easy to get to. We hope to see you in the future.

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Erica on 21 Oct 2023
Thank you for your feedback, Gary. We appreciate your business. I am pleased to know that your stay was an enjoyable experience. We look forward to serving you again in your future travels. Stay safe and healthy!

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel.
The beds are comfortable and the breakfast was worth a few dollars extra. I will stay here again when on my way through the area.
Stayed 1 night in Sep 2023
Response from Holly on 8 Oct 2023
That is great to hear! We look forward to seeing you again. Thank you.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Sep 2023
Response from Holly on 8 Oct 2023
We are glad you enjoyed your stay and we hope to see you in the future. Thank you for the review.

10/10 Excellent

Linda

Cleanliness and the decaf coffee was great
Stayed 1 night in Sep 2023
Response from rb on 20 Sept 2023
Thank you for the comments, we hope to see you again.

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice Hotel But Gas Leak Issues
Very nice hotel and friendly staff. Great breakfast and servers! One big problem was the very strong odor of gas in the lobby and elevator. I voiced my concern about the gas leak and was first told “well if it’s my time then…” and I responded it may be your time but not mine! They put the odor in gas for this reason. She insisted we were fine. I had to come back down for more towels and the smell of gas in the elevator was overpowering. Again I stated that something is wrong and needed to be checked. Another employee came out of office and said it’s the stove In restaurant and “we’re fine and the fire department checked it out”. I’ve stayed in this hotel at least 4 other times and it’s never had the odor of gas. It’s very concerning that the hotel has not done anything to rectify this issue. Obviously we are ok and didn’t blow up or pass out from the fumes because I’m writing this but it needs to be addressed.
Stayed 1 night in Sep 2023
Response from rb on 20 Sept 2023
Thank you for your comments. We did have the fire department come to check things out and assured us everything was okay. We will do some further testing to see what else can be done. Some of this may be from the restaurant being shut down the last month, and we will be reopening next week.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am extremely thankful to the staff for their quick assistance in finding a room. I went to the hotel at 1am after having a horrible night at a different hotel. They were quick to assist. The room was clean and beautiful. Breakfast in the morning was personalised with very friendly staff and brought on time. Highly recommend this hotel as opposed to other ones very close by.
Stayed 2 nights in Sep 2023
Response from rb on 20 Sept 2023
Thank you for your comments, we are always here to assist the best we can.