For the 3rd time this year, the clerk at check in mis-handled the issue of the breakfast voucher. At first, she failed to offer it to me, or even tell me how much it cost. I asked about it 10 minutes later, and then she said it was too late, it had to have been purchased at check-in. I tried to buy it then with cash, but she refused to even try, saying it was too late. Your breakfast voucher system is flawed and has left me frustrated 3 times this year. I can't pre-order it on Expedia, and the staff keeps goofing up on how to offer it to me at the right time. Also - she told me yesterday that the cost was 5 dollars, and yet another Holiday Inn this year charged me 13.49 for it on the morning I was eating (illegally, until the waitress told me what the rules were). Why the huge difference? You need to train your check in staff to explain this system better and make sure they offer it to people who are not familiar with it. Most other chains, like Hampton Inn, do free breakfast, and have done so for many years.