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Reviews of Hilton Garden Inn Winchester

3 out of 5
Hilton Garden Inn Winchester
120 Wingate Drive, Winchester, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 422 reviews" "
Rating 8 - Good. 107 out of 422 reviews" "
Rating 6 - Okay. 26 out of 422 reviews" "
Rating 4 - Poor. 14 out of 422 reviews" "
Rating 2 - Terrible. 11 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't offer Hilton Honors program. Hard to control climate in room. Food was great! Property was well maintained and service was good.
Stayed 1 night in Apr 2024
Response from Mario Pais on 16 Apr 2024
Dear Amy,Thank you for staying with us and for your review. We apologize for the inconveniences, and we work on improving our product and services.

8/10 Good

Kenneth, Hackensack

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and quiet Staff was slow and not very helpful Had to guide him. Not overly informative or helpful.
Stayed 1 night in Apr 2024
Response from Mario Pais on 16 Apr 2024
Dear Keneth,Thank you for staying with us and for your review, we apologize for the inconveniences, and we will work to improve our product and services.

10/10 Excellent

Turner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there had been a night light in the bathroom
Stayed 2 nights in Mar 2024
Response from Beth, Front Office Manager on 27 Mar 2024
Hi! Thank you for taking a moment of your time to rate your stay with us. We love seeing that you left 5 of 5 stars! We hope to have you back again soon.

10/10 Excellent

Bradley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A very lovely, pet-friendly place. Very clean and accommodating. Will book here again.
Stayed 1 night in Mar 2024
Response from Beth, Front Office Manager on 2 Mar 2024
Thank you so much for the kind words, Bradley! Our team works hard to bring you satisfaction during your stay with us. See you soon!

10/10 Excellent

Chrissy

Stayed 1 night in Jan 2024
Response from Beth, Front Office Manager on 29 Feb 2024
Thank you, Chrissy, for the 10 out of 10! We are so very happy you enjoyed your stay.

10/10 Excellent

Vernon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination.
Stayed 5 nights in Dec 2023

10/10 Excellent

THEODORE

Stayed 1 night in Dec 2023
Response from Mario Pais on 28 Feb 2024
Dear TheodoreThank you for stay with us and for your review.

10/10 Excellent

Gerald

Stayed 3 nights in Dec 2023

10/10 Excellent

KYLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mario Pais on 13 Dec 2023
Dear Kyle,Thank you for staying with us and for your review.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!!!
Stayed 1 night in Dec 2023
Response from Mario Pais on 12 Dec 2023
Dear Mark,Thank you for staying with us and for your comments. We hope to see you again soon.

10/10 Excellent

Kathleen, York

Stayed 1 night in Nov 2023
Response from Mario Pais on 12 Dec 2023
Dear Kathleen, thank you for staying with us and for writing a review.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Hilton Garden
One night stay on way home. Easy, fast checkin, comfortable room and bed. Love that there is a restaurant on site serving food until 9pm and a really great hot breakfast choice or continental style for $15. Great service from everyone we dealt with.
Stayed 1 night in Nov 2023
Response from Mario Pais on 12 Dec 2023
Dear Jacqueline, Thank you for staying with us and for your kind review. We really appreciated your comments. thanks

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mario Pais on 12 Dec 2023
Dear Anne,Thank you for staying with us and for your review.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Mario Pais on 30 Oct 2023
Dear Deb, thank you for staying with us and for your kind review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mario Pais on 13 Oct 2023
Dear Sarah,Thank you for staying with us and for your review.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
Everyone we came into contact with…the employees at the front desk, housekeeping in the hall way, the employees at the restaurant…were so nice and friendly! This hotel is great! Plus it’s pet friendly!
Stayed 1 night in Sep 2023
Response from Mario Pais on 13 Oct 2023
Dear Michelle, thank you for staying with us and for your review.

8/10 Good

Martez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mario Pais on 13 Oct 2023
Dear Martez, thank you for choosing our hotel and for your review.

10/10 Excellent

THEODORE

Liked: Cleanliness, staff & service, property conditions & facilities
Mario is the general manager of the hotel and check us in right as I enter the hotel and was very friendly and helpful with all of my questions put us on the first floor witch was very convenient because it made walking are dogs super easy and the restaurant was a plus so we didn’t need to leave the hotel very nice Ted m
Stayed 1 night in Sep 2023
Response from Mario on 13 Oct 2023
Dear Theodore,Thank you for choosing our hotel, I was happy to help, Hope we see you again soon.Mario Pais

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cl
Stayed 1 night in Aug 2023
Response from Mario Pais on 17 Aug 2023
Dear jean, Thank you for staying with us and for your review. Come to see us on the fall, October is beautiful here at the Shenandoah valley.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room.
Stayed 1 night in Jul 2023
Response from Mario Pais on 11 Aug 2023
Dear Rita,Thank you for staying with us and for your review. We hope to see you soon, come to visit on the fall, the changing leaves at the Shenandoah Park is an incredible site to visit.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mario on 21 Jul 2023
Dear John, thank you for staying with us and for your review.

4/10 Poor

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Since i booked thru a third party the staff treated me as a third class person. When we stayed on the 6 th there was a air conditioning problem which affected the bath room and hall way. I was told by management they would decide friday morning on compensation. Since we left early did not get any info. When we arrived on the 10 th i asked about this and was treated like dirt and told to talk with expedia.
Stayed 1 night in Jul 2023
Response from Mario Pais on 12 Jul 2023
Dear Mike,Please accept our apologies for the inconvenience, We were able to fix the hallways AC on Friday afternoon.Thank you for staying with us.

6/10 Okay

Kenneth

Disliked: Staff & service
I will never again use your website. I called this Hilton to advise of 60# dog. "No problem". Never said a word about an upcharge for the animal. $140.85 later, I'm a little disappointed at both entities. Next time, I'll use another travel provider. Thanks for nothing.
Stayed 1 night in Jul 2023
Response from Mario on 12 Jul 2023
Dear Kenneth, we apologize for you experience and hope you consider stay with us again. Thank you for staying with us and for your feedback.

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No air in hallway or bathroom management said they would be making a decision Friday morning nothing done for us since we had a third party reservation. We have stayed at this hotel other times and had a good experience but will never never stay here again
Stayed 1 night in Jul 2023
Response from Mario on 10 Jul 2023
Dear Mike,We apologize for your experience; we have 2 of our AC machines that cool the hallways in maintenance almost simultaneously. On Friday afternoon we were able to fix the AC on the Hallway, understand that was too late for your stay. Please accept our apologies and hope you will be willing to stay with us again. Our bathrooms

10/10 Excellent

Sarah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice. Room was clean, well equipped fitness center, very dog friendly. The best part of our stay was the friendliness of the front desk. Being greeted so well upon arrival really sets the tone for your stay. The person checking us in had only been working there a few days and was so helpful and friendly and continued to greet us each time she saw us. Wonderful customer service!!
Stayed 2 nights in Jun 2023

2/10 Terrible

Diana

Stayed 2 nights in Jun 2023
Response from Mario on 12 Jul 2023
dear Diana, thank you for staying with us and for your review.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service
Great hotel. Clean rooms and very comfortable bed.
Stayed 3 nights in May 2023
Response from Mario on 2 Jun 2023
Dear Colleen, thank you for staying with us and for your review. Come to see us on the fall.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Winchester
We have stayed at numerous hotels in the Winchester area and so far, the Hilton Garden Inn has been the best. It’s updated, clean, pet friendly, and the staff was so nice and welcoming!
Stayed 1 night in May 2023
Response from Mario Pais on 30 May 2023
Dear Michelle,Thank you for staying with us and for your review.We hope to see you soon.

10/10 Excellent

Krishna, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and quick check in. The room is cleaned and very nice.
Stayed 1 night in May 2023
Response from Mario Pais on 22 May 2023
Dear Krishna, Thank you for taking a moment to share your experience. I am happy to hear you had a good stay, we believe that there is always room for improvement. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Mario Pais on 15 Feb 2023
Dear Brad,Thank you for stating with us and for your review.

10/10 Excellent

Brian, Algonquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and affordable.
Stayed 2 nights in Feb 2023
Response from Mario Pais on 15 Feb 2023
Dear Brian,Thank you for staying with us and for your review.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience from start to finish
Stayed 1 night in Dec 2022
Response from Mario on 26 Dec 2022
Dear Doanld,Thank you for staying with us and for your kind review. We hope to see you soon. Come to visit us on the fall!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nothing special
Stayed 1 night in Dec 2022
Response from Mario on 8 Dec 2022
Dear Guest, thank you for staying with us and for your review.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and professional staff showed concern and was willing to help with everything possible with a smile . Very pleased
Stayed 2 nights in Nov 2022
Response from Mario on 8 Dec 2022
Dear Stephanie,Thank you for staying with us and for your review.

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Mario on 8 Dec 2022
Thank you for taking a moment to share your experience. I am happy to hear you found you have enjoyed your stay. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Mario on 7 Nov 2022
Dear Maureen,Thank you for staying with us and for your review.

8/10 Good

Kenden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What we liked - The Room, 417 was extremely clean. No dust, hair, soiled linen or sheets. It was PERFECT. The Housekeeper did a ultra-fantastic job and received our thanks and a nice gratuity. What we were disappointed in was the Front Desk Associate when we arrived on Sunday evening. She never greeted or acknowledged me, threw the key cards at me landing on the desk top and never offered us water. She said nothing! We were so glad we did not have to deal with her at checkout on Monday morning. She should find a career outside of the Hospitality industry. The Manager on Duty Sunday was a delight to speak with.
Stayed 1 night in Oct 2022
Response from Mario on 25 Oct 2022
Dear Kenden,Thank you for staying with us and for your review and feedback. We appreciated your feedback; we are always working to improve our product and service.

10/10 Excellent

Kenden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I 81 and close to fuel and dining options.
Stayed 1 night in Oct 2022
Response from Mario on 25 Oct 2022
Dear Kendan, thank you for staying with us and for your review.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room.
Very nice hotel room. The girl that checked us in was super nice and helpful.
Stayed 1 night in Oct 2022
Response from Mario on 25 Oct 2022
Dear Kathryn, Thank you for staying with us and for your review.

10/10 Excellent

glenn, Richmond

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly great stay staff was very accommodating
Stayed 2 nights in Oct 2022
Response from Mario on 25 Oct 2022
Dear Glenn, Thank you for staying with us and for your review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Mario on 17 Oct 2022
Dear Joseph,Thank you for staying with us and for your review.

10/10 Excellent

Julie

Stayed 1 night in Oct 2022

8/10 Good

Dave

Stayed 1 night in Sep 2022

10/10 Excellent

Nadine

Stayed 2 nights in Sep 2022
Response from mario on 22 Sept 2022
Dear Nadine,Thank you for stay at The Hilton Garden inn Winchester and for your review.

2/10 Terrible

Rodger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay again. First night air conditioner didn’t work. Put in 2 request next day for repair yet it wasn’t. We ended up changing rooms. The room we changed to wasn’t clean, beer cans and god knows what else under the beds. The sink was clogged and the toilet ran constantly. Love Hilton Garden Inns, this one is just not so great.
Stayed 2 nights in Sep 2022
Response from Mario on 12 Sept 2022
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Mario on 18 Aug 2022
Dear Robert, Thank you for staying with us and for your review. We hope to se you soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mario on 9 Aug 2022
Dear Lisa, Thank you for staying with us and for your review.

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities
Ok
During my stay the toilet would not stop running and had a broken flapper. Alerted the staff who were very friendly and apologetic but informed me there was no maintenance staff to fix it. I had to manually shut off the water in between each use. Also there was no housekeeping, it’s pretty clear they’re poorly staffed. Also, the ac units are loud and will wake you up when they intermittently turn on and off.
Stayed 3 nights in Jul 2022
Response from mario on 9 Aug 2022
Dear Michael, Thank you for your review and feedback.

10/10 Excellent

Susan

Stayed 1 night in Jul 2022
Response from Mario on 9 Aug 2022
Dear Susan, Thank you for taking a moment to share your experience and feedback. Thank you for giving us a "10" We know that there is always space for improvement.

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with a lot restaurants and shopping with in walk distance.
Stayed 1 night in Jul 2022
Response from Mario Pais on 22 Jul 2022
Dear Tamara, Thank you for taking a moment to share your experience and feedback. Thank you for giving us a "5" We know that there is always space for improvement and we like to think we always working on that. I am happy to hear you had a good stay . We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.