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Reception staff was rude to our customers that we put in this hotel.
Restaurant meal was poor and a foul smell in the room.
Breakfast was not satisfactory for the cost.
Service was ok but our guests were escorted to ensure a payment, not normal hotel behaviour.
Will never use again for our international guests.
Lovely staff and always a friendly service. Great value in my opinion.
Steven
Stayed 1 night in Dec 2023
10/10 Excellent
Wayne
1 Dec 2023
Visiting family in Swindon area
Not the first visit and won’t be the last, warm, friendly welcome at reception, special mention for Monica on reception an asset to the hotel, we stayed in an executive room which was comfortable, had a great nights sleep in a very comfortable bed, pricing in the restaurant and at the bar was reasonable very good service all round
It looked good on the website but disappointing execution at the premises. It’s been designed by someone without any knowledge of how a hotel works. The reception entrance is at the back if the house where you’d expected entrance to be. The bar in the conservatory lacked any atmosphere, all draught beers were off, and the design was flat and uninteresting. However the staff were trying their best and were friendly too. The grounds provided a nice place to walk.
not enough staff let it down. we were there for a reunion and the staff that were their performed very well . Only one staff member was on after 10pm and they had to book people in, take room service and do the bar. We waited along time to served at the bar which was disappointing but not the members fault.
A wonderful getaway in a beautiful setting, the rooms were a real bargain. We had a lovely time at the end of the summer season, which really capped things off. We’ll definitely book again! Thanks to the team for ask they’re hard work in keeping things running so smoothly.
We liked the building and surrounding areas.
Thought the hotel could cater well for a spa, pool and gym, maybe another restaurant or bar, so to keep people on site .
Lovely hotel. Large rooms with nice bathroom. Nice setting to walk around Stanton Park.
Chloe
Stayed 1 night in Aug 2023
6/10 Okay
Katrina
Business traveller
4 Aug 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing.
A few disappointing points. I had to change rooms due to a wasps nest and there being 6 wasps in my room. This was changed instantly. The first room I stayed in had a big chip to the bath enamel and there was rust in it. The decor is tired. The second room looked like it had had a refurb but the attention to detail was not there such as the fact that the drain on the shower is ineffective and the result was the bathroom flooded. The flush handle on the toilet is fitted upside down and you hev to swivel it to flush. There was also no hairdryer in the room. The hotel was lock at 11pm and I was not able to get back in due to there being no bell where the bell should have been. I had to telephone the hotel as there was nobody on reception when I banged on the door. When I was eventually let in there was a fake apology but it is like the lady was not bothered that I had been locked out. Nobody had told me that the door is locked at night and when I asked if that was the case I was told that it was sometimes the case.
This property was absolutely charming. We only stayed one night as it was where we stopped on the way back to the airport. The room had everything we needed: fridge, tea, sleeper sofa. The land behind the property had sheep and was a great walk after dinner. There is even a beautiful church (St. Leonard’s) next door that we walked around.