Exterior
Check availability

Reviews of Milford Hall Hotel

4 out of 5
Milford Hall Hotel
206 Castle Street, Salisbury, England

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 513 reviews" "
Rating 8 - Good. 198 out of 513 reviews" "
Rating 6 - Okay. 73 out of 513 reviews" "
Rating 4 - Poor. 36 out of 513 reviews" "
Rating 2 - Terrible. 10 out of 513 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from CS on 10 Apr 2024
Dear John,thank you for staying with us and we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times before, even though they are renovating at the moment the service and staff were superb as always
Stayed 1 night in Mar 2024
Response from CS on 1 Apr 2024
Dear paul,thank you for your great feedback and hopefully we will be welcoming you again soon.Best regardsChristian

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Place is under refurbishment so unfair to give an assessment. Only disappointing thing was that we were not informed that there was no bar or restaurant before we arrived, so had to go elsewhere for dining,very annoying and inconvenient.
Stayed 1 night in Mar 2024
Response from CS on 1 Apr 2024
Dear Thomas,thank you for choosing our hotel for your stay in Salisbury.Hopefully we will be welcoming you again after the refurbishment has been completed.Kind regardsChristian

10/10 Excellent

Janice Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay here= the staff and breakfast was excellent! The lower starts are only because the hotel is undergoing a refurb and so a lot of facilities weren't available and the outside didn't look the best due to plant/barriers etc. This will be temporary and I think will be great when all done! We were warned of the refurb atthe time of booking. Would definitely rebook!
Stayed 1 night in Feb 2024
Response from CS on 29 Feb 2024
Dear Janice Caroline,thank you for choosing our hotel for your stay here in Salisbury and hopefully we will be welcoming you after the refurbishment has been completed sometime in May 2024.

6/10 Okay

S.E

Liked: Cleanliness, staff & service
Property is under going renovation - it’s a little shabby. It was clean, staff helpful, but noise outside room and from room above.
Stayed 2 nights in Feb 2024
Response from CS on 21 Feb 2024
Dear S.E,thank you for for staying with us and we hopefully we will be welcoming you after the refurbishment has been completed.Kind regardsChristian

8/10 Good

Frank

Liked: Cleanliness, staff & service
Parking was an extra £9 hidden cost - a lot of repairs going on in the hotel - night porter Frank a true gent -
Stayed 1 night in Feb 2024
Response from CS on 13 Feb 2024
Dear Frank,thankyou for staying with us and we are looking forward to welcoming you again soon.Best regardsChristian

2/10 Terrible

dewi

Stayed 1 night in Feb 2024
Response from CS on 1 Apr 2024
Dear dewi,I am sorry to learn that you have not enjoyed your time here with us. I hope that you have been able to speak to one of our managers on duty.Kind regardsChristian

10/10 Excellent

Kershaw

Travelled with partner
Great place to stay, £9 parking really? Place is going thru referb which did not distract from stay but not mentioned on website.
Stayed 1 night in Jan 2024
Response from CS on 31 Jan 2024
Dear Kershaw,thank you for your kind comments and hopefully we will be welcoming you again once the refurbishment has been completed.Many thanks

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from CS on 29 Jan 2024
Dear Ian,thank you for your visit and looking forward to welcoming you again soon.Kind regardsChristian

8/10 Good

Michaela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in good position, friendly staff but the room was freezing! I was so cold I had to sleep in the bath robe provided
Stayed 1 night in Jan 2024
Response from CS on 30 Jan 2024
Dear Michaela,thank you for staying with us and we could have provided you with an additional heater if we would have known. Please let me apologise for the issue.Kind regardsChristian

10/10 Excellent

Lindy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A lovely hotel, staff excellent. A really friendly welcoming place to stay.
Stayed 5 nights in Jan 2024
Response from CS on 29 Jan 2024
Dear Lindy,than you for staying with us and hopefully we will be welcoming you again soon.Best regardsChristian

10/10 Excellent

Jemma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, lovely clean room, quiet and very helpful staff
Stayed 1 night in Jan 2024
Response from cs on 8 Jan 2024
Dear Jemma,thank you for choosing our hotel for your stay here and we are looking forward to welcoming you again soon.Best regardsChristian

10/10 Excellent

carol

Stayed 2 nights in Dec 2023
Response from CS on 12 Jan 2024
Dear Carol,thank you for the 5 out of 5 score and hopefully we will be welcoming you again soon

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CS on 20 Dec 2023
Dear Mike,thank you for choosing our hotel and we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little tired in areas but our room was lovely and the old part of the house beautiful.
Stayed 1 night in Dec 2023
Response from cs on 14 Dec 2023
Dear Samanthathank you for staying with us and I am pleased to inform you that we are upgrading all bedrooms and public areas in early 2024. Hopefully see you after the completion of the refurbishment again,Best regardsChristian

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and hotel in process of being updated. Good stay though and be nice to see upgrades when done.
Stayed 2 nights in Dec 2023
Response from cs on 14 Dec 2023
Dear Reviewerour hotel will look amazing once it is all done up. See you then.Best regardsChristian

4/10 Poor

thomas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tired hotel in need of TLC
The pros -Duty manager gave us a 30% refund and a bottle of red wine. -Supportive staff. -TV in room had all the apps you’d imagine on a modern LED TV. We ended up watching Netflix ;). Breakfast was cheap and of a good standard. The cons -The hotel is quite dated. -Heater is on a timer, so when we checked in, it was a cold and damp room. -wall mounted temporary electrical heater sounded like a jet taking off and made the walls vibrate when on. -Hot water for bath and shower wasn’t really a thing. But hot enough in the sink. I felt that the price charged for the room isn’t realistic. It felt very much like a budget motel although photos would have you believe otherwise. It was cold and damp. So much so that I went to the front desk and made a complaint. The duty manager came to my room after 5 min and offered a refund and a bottle of wine which was very kind and appreciated! Manager explained that the rooms were being upgraded. I just felt a tad cheated as I booked this hotel due to its proximity to Salisbury town and based on the photographs. This is either a hotels.con issue or honesty of the hotels as this has happened a few times now. Would I stay at this hotel again - no, however, if the rooms were upgraded then I would based on the staff and proximity.
The temporary heater
Bathroom floor
View from room 204
Missing toilet roll bar, the little things
Stayed 1 night in Dec 2023
Response from CS on 5 Dec 2023
Dear thomas,thank you for staying with us and I am sorry to learn that you have not fully enjoyed your stay here with us. We are currently renovating rooms and in 2024 all public areas will be done.Kind regardsChristian

4/10 Poor

Emma

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location was brilliant for the town. We had no toilet roll in the rooms. The staff seemed immature and didnt really know how to handle the hotel - ie quoted wrong prices for breakfast and were asked 3 times to bring milk to room and they still forgot. We had a baby (they knew, as cot requested) but they put us on the top floor with no lift and nowhere to store buggy. The hairdryer almost caught fire and there was a large party in the hotel until the early hours with DJ music playing. I would not recommend this hotel.
Stayed 2 nights in Nov 2023
Response from CS on 5 Dec 2023
Dear Emma,thank you for staying with us and the valued feedback, which I shared with the team.Best regardsChristian

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from cs on 5 Dec 2023
Dear Adi,thank you for your great score. We are looking forward to welcoming you again soon.Best regardsChristian

4/10 Poor

Joanne

Stayed 1 night in Nov 2023
Response from CS on 20 Dec 2023
Dear Joanne,thank you for staying with us and hopefully we will be welcoming you again soon.Best regardsChristian

6/10 Okay

Carl

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from cs on 28 Nov 2023
Dear Carl,thank you for staying with us and we are looking forward to welcoming you again.Best regardsChristian

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service, lovely breakfast, nothing was to much trouble, recommend it to anyone. Ken& Marge.
Stayed 2 nights in Nov 2023
Response from cs on 28 Nov 2023
Dear Kenneth,thank you for your great feedback which was a pleasure sharing with the team.We are looking forward to welcoming you again soon.Best regardsChristian

6/10 Okay

Terence, Warminster

Stayed 1 night in Nov 2023
Response from cs on 28 Nov 2023
Dear Terence,thank you for staying with us, we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 Excellent

Ivan Gonzalez del

Stayed 4 nights in Nov 2023
Response from CS on 5 Dec 2023
Dear Ivan,thank you for choosing our hotel for your stay here in Salisbury. We are looking forward to welcoming you again soon.Best regardsChristian

8/10 Good

Simon

Stayed 1 night in Nov 2023
Response from Jon GM on 19 Nov 2023
Great rating, thanks Simon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JonGM on 19 Nov 2023
Top score, thanks so much James!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Salisbury
The hotel was clean, comfortable and close to town. Breakfast was delicious. The staff was helpful with all our questions.
Stayed 1 night in Oct 2023
Response from JonGM on 30 Oct 2023
Delighted with your rating and review, thanks so much.

4/10 Poor

David

Stayed 1 night in Oct 2023
Response from Jon GM on 30 Oct 2023
Thanks for the rating David, glad you generally enjoyed your stay

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JonGM on 30 Oct 2023
Thanks for the great rating Gary!

8/10 Good

??????

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jon GM on 24 Oct 2023
Thanks for your rating!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jon GM on 22 Oct 2023
Thanks so much for the top rating!

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only room they had available for us smelled like mildew, had peeling wallpaper, potentially dirty sheets, and mold in the shower. After I asked for another room, the receptionist told us they had another room that normally reserved for staff sleeping quarters, but the window didn't close. So at 12:30 AM (after we arrived around 11:30 PM), he and I are in that room attempting to get the window closed enough to latch. We managed to latch it, so my wife and I could just go to sleep. In the morning, maintenance knocked on our door at 8 AM. Evidently not getting the message that the room had been booked with a paying guest. They were doing construction while we were there and I'm willing to forgive that mess, but we will never go back. I asked the receptionists upon check out about the bill, hoping they might knock a few pounds off for our trouble and they told me I didn't owe any additional money for staying in the "suite." Gee, thanks. I certainly hope I wouldn't be charged for fixing your broken window. The manager was supposed to call me and follow up but I haven't heard a peep.
Stayed 1 night in Oct 2023
Response from Jon GM on 22 Oct 2023
I'm sorry to read that you didn't enjoy your stay with us and that your original room was not up to standard, likewise maintenance issues in the other room that your were accommodated. We don't have staff sleeping quarters, so I'm unsure as to where you were actually allocated. I've not been advised of your feedback, perhaps you would email me at the Hotel, detailing who you spoke to, and I will investigate further.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
I had a great stay and it was a perfect base to explore from.
Stayed 1 night in Oct 2023
Response from Jon GM on 22 Oct 2023
Excellent review, thank you so much.

6/10 Okay

Gareth

Business traveller
Liked: Cleanliness, room comfort
Gym closed
Booked hotel due to advertised Gym and spa facilities. Both gym/spa are closed EVERY evening between 6pm-9pm, so no good for anyone working. Very disappointing.
Stayed 2 nights in Oct 2023
Response from Jon GM on 22 Oct 2023
Thanks for your feedback Gareth, we do advise clients of opening hours with confirmation emails, I'll check those are actioning correctly.

8/10 Good

Samantha

Liked: Staff & service, property conditions & facilities, room comfort
Breakfast was a shambles, lukewarm hot buffet breakfast, what was there, uncleared tables, and i was asked to move whilst eating because they needed to get in the cupboard.
Stayed 1 night in Sep 2023
Response from Jon GM on 22 Oct 2023
Thanks for your feedback, I'm sorry we didn't meet with expectation on this occasion.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very welcoming staff but hotel definately looking very tired ie carpets xnd walls Room was a good size very clean and nice comfy bed so slept very well
Stayed 1 night in Sep 2023
Response from Jon GM on 22 Oct 2023
Thank you for your review, refurbishment underway.

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service
Limited contact with staff but thosevi did speak to were helpful and friendly
Stayed 1 night in Sep 2023
Response from Jon GM on 22 Oct 2023
Thank you for your review

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service
Staff were excellent, especially Lucy at the reception, she helped us with booking printouts and satna problems we incurred.
Stayed 1 night in Sep 2023
Response from Jon GM on 22 Oct 2023
Thank you for your top rated review, delighted you had a great stay.

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great location. Easy to walk into Salisbury. Lovely welcome from reception staff. Room was a good size as was the bathroom. Unfortunately the desk was not really as clean as I expected. The old coffee pod was still in the machine, one of our glasses had drink residue in it and there were sticky patches around the drink area. Sheets were very clean. Bathroom floor had hair and dust on the edges of the floor. Just felt that it needed a little more care and attention. We had dinner there on the first night and our main was cold. We didn't say anything as we had had a long drive and just wanted to get to our room. On reflection maybe we should have.
Stayed 2 nights in Sep 2023
Response from Jon GM on 22 Oct 2023
Thank you for your review and feedback.

2/10 Terrible

Josie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jon GM on 17 Sept 2023
I'm sorry we fell short on your recent visit, please contact me at the Hotel if you would like to discuss further

6/10 Okay

Frazer

Travelled with partner
Liked: Cleanliness, staff & service
Probably a little expensive for what it was. But being fair we did not do any of the spa offerings, this was a last minute booking.
Stayed 1 night in Sep 2023
Response from Jon GM on 17 Sept 2023
Thanks for the feedback, maybe stay a little longer next time!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 1 night in Aug 2023
Response from Jon GM on 5 Sept 2023
Thanks for rating!

10/10 Excellent

Edith

Stayed 1 night in Aug 2023
Response from Jon GM on 27 Aug 2023
Fabulous, thanks Edith!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable stay
We had a lovely couple of nights staying in a more than spacious standard double room. Breakfast was included in our stay and we could not fault the food nor the proximity of the hotel to Salisbury centre.
Stayed 2 nights in Aug 2023
Response from Jon GM on 26 Aug 2023
Thanks so much Tracey, great review, so pleased you enjoyed your stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel kindly let us have an early check in as we were attending a wedding. We chose the hotel as it had air conditioning and was close to the wedding venue. The executive room was spacious with plenty of plugs. We arrived back just after midnight and the room was hot and stuffy and the window can only open about an inch. We switched on the aircon. The aircon however was awful - it was situated next to the main bed about 2 feet up from the floor and 3 feet from the bed side on. It was hugely noisy and too much so close too even on the lowest fan setting. I can’t understand why on earth it was positioned there, completely the wrong place. At 03.45 I switched it off as was struggling with sleep because of the noise and its proximity. It needs servicing attention and repositioning. The bathroom is old and it’s a step in for a shower with a fixed shower head and a horrid plastic bath shower curtain. Water pressure poor and shower head needs de calcifying. Bed ok and comfortable, pillows ok but of the thin firm nature. Tea and coffee available in the room. Relatively inexpensive at £110 a night and would have been good if the aircon had worked and the shower a lot better - otherwise not so good
Stayed 1 night in Aug 2023
Response from Jon GM on 26 Aug 2023
Thank you for your useful feedback Jennifer, our Hotel is currently being refurbished and I'm sure your concerns will be addressed in time for your next visit!

8/10 Good

Elizabeth, Redmond

Travelled with family
Liked: Cleanliness, staff & service
This property is definitely a Tale of Two Hotels. The front is a beautiful historic building with a lovely bar and rooms, the restaurant in the middle more modern, and the back of the hotel had more average rooms which arent shown in the pictures. Our room was a bit tired but it had a new AC and the bed was very comfortable. The website listed laundry but there isnt a self service laundry on site, rather a laundry service which we dodnt want. The staff are amazing and the hotel very convenient. We wish we had paid a bit more and stayed in one of the nicer rooms!
Stayed 4 nights in Aug 2023
Response from Jon GM on 26 Aug 2023
Thanks for your review, Elizabeth, I'm pleased that you generally enjoyed your stay. Come back and see us next year when our refurbishment is complete!

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to coach park
Stayed 1 night in Aug 2023
Response from Jon GM on 11 Aug 2023
Thanks for reviewing Hilary!

10/10 Excellent

Kylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in the hotel and the spa were excellent, happy and helpfull. Recommended!
Stayed 2 nights in Jun 2023
Response from Jon GM on 10 Aug 2023
Great review Kylan, thanks so much!

8/10 Good

Garry

Stayed 1 night in Aug 2023
Response from Jon GM on 10 Aug 2023
Thanks for your rating, much appreciated.

6/10 Okay

Mary Anne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
not impressed with having to pay extra for parking when already paying over £160 for one night, and glad we did not need breakfast as that was another extra. At least the renovations were on pause for the weekend.
Stayed 1 night in Aug 2023
Response from Jon GM on 10 Aug 2023
Thank you for your feedback, all of which you should have been advised on your Booking confirmation. Thanks for the feedback, I'll check the correspondence.