Exterior

Reviews of Holiday Inn Swindon, an IHG Hotel

3 out of 5
Holiday Inn Swindon, an IHG Hotel
Marlborough Road, Swindon, England

Reviews

8.0

Very good

Rating 10 - Excellent. 139 out of 370 reviews" "
Rating 8 - Good. 126 out of 370 reviews" "
Rating 6 - Okay. 70 out of 370 reviews" "
Rating 4 - Poor. 23 out of 370 reviews" "
Rating 2 - Terrible. 12 out of 370 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

andrew

Business traveller
My initial view of the property was pretty dreadful, the accomodation blocks reminded me of old council retirement flats they look so awful i was going to drive out without going in. However the interior is much better but some areas and features are dated such as the doors,fire doors and stair cases through the corridors. The rooms are ok but no fridge nor complimentary water which you would expect for the room fee charged. The bathroom is modern but small. The staff are friendly and helpful. Didn’t use the spa so can’t comment on this. Overall it was ok for an overnight stay but the cost for a very mediocre curry and glass of wine was £30 which is excessive and certainly not worth it. I’m not convinced that the hotel offers good value for money bearing in mind the exterior and other issues so wouldn’t recommend or otherwise but wouldn’t be rushing back. Holiday Inn should be doing better with this place imo as it’s better inside than out but a disappointing initial impression.
Stayed 1 night in Apr 2024

8/10 Good

Igor, London

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good services
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean ,quiet room good selection for breakfast and nice pool kept at a comfortable temperature
Stayed 3 nights in Apr 2024

10/10 Excellent

Ronie

Stayed 1 night in Mar 2024

8/10 Good

Michael, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Simon

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gluten Free breakfast excellent
It was great to have an entirely separate Gluten Free area at breakfast with a separate GF toaster. All food on the buffet was marked up as GF or not.
Stayed 1 night in Jan 2024

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will miss it
Overall was very pleasant and comfortable staff was very friendly and helpful would definitely stay again
Stayed 3 nights in Jan 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Abdelkader

Liked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Hayley

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Lots of room for improvement
Parking was easy at this hotel which was great, but when I checked in I was told that there would be an additional surcharge for my dog which I hadn’t been made aware of at any point prior to my journey. The room was well decorated and comfortable but in the evening became clear the sink was leaking underneath. I opted for breakfast the next morning and it was nothing to rave about but the evening room service was lovely if not a bit overpriced.
Stayed 1 night in Dec 2023

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice comfy and swimming pool was awesome
Stayed 3 nights in Dec 2023

6/10 Okay

Maureen

Liked: Room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

Fraser

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ben

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rotten window full of mould and condensation, plus hair in sink on arrival. Awful from a supposed major hotel brand.
Stayed 1 night in Dec 2023

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy our stay, the pool and sauna were very good although we think the fact the saunas were separated into male and female should be stated when booking. We enjoyed a meal in the hotel one evening , it was very nice and the service was exellent although being charged £9 for a glass of wine was a bit much. Overall a very enjoyable stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shyam

Stayed 3 nights in Dec 2023

6/10 Okay

Ross

Travelled with family
Liked: Cleanliness, staff & service
Cheap and cheerful
Great hotel with friendly staff, Starting to show its age in places. Cigarette burn in the bath and some of the sockets were not working. Unfortunately our room was next to a mid corridor fire door that banged every time someone went through it and it work me up. Great price and location for me so couldn't complain too much. I left before breakfast was served so couldn't comment on the food.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

8/10 Good

Nicola

Liked: Cleanliness, room comfort
Room spotless. Hotel clean but communal areas tired and standard of decoration in corridors poor. Bathroom tiny and cramped. Stayed in a premium room expected a lot bigger.
Stayed 1 night in Dec 2023

6/10 Okay

Kieran

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Holiday Inn Swindon
We were met with a warm welcome at Reception and a straight forward booking in process. Asked to complete our car reg details on the desk tablet to avoid having to pay a charge and swiftly on our way to our room. There didn’t appear to be a lift but that wasn’t a problem for us. The room was very spacious with tea/coffee and biscuits provided. There was also a small fridge in the room which was a bonus. The bathroom was clean and tidy and the shower was big. The water was hot but the water pressure was not very good. It just meant washing shampoo out took a little longer but no big problem. The shampoo, body wash and body lotion were a nice touch and left us smelling and feeling clean and fresh. We also used the swimming pool which was a glorious 30c. Unfortunately the spa was out of action but it didn’t spoil our use of the facilities. The changing rooms were both clean and tidy with a sauna, toilet and showers provided in both the male and females. There was also a gym available but we didn’t use it on this occasion. Overall a really pleasant stay at Holiday Inn Swindon and we would recommend it if you’re looking for a place to stay just a short drive from the designer outlet mall.
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Duncan

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel a few times now. We return because of the location - easy access from the M4 and excellent base for the area; plenty of free parking spaces; comfortable rooms and beds; the breakfast (always a plus when it is included in the room rate) - wide choice of continental and English breakfast foods / drinks, plus waffles, pancakes, omelettes made to order; the pool - lovely warm way to start the day with an early morning swim, jacuzzi and sauna if you wish; the staff - we have come to know staff members who greet us warmly and eagerly await our return. Thank you once again for a super stay!
Stayed 4 nights in Nov 2023

10/10 Excellent

Ann

Stayed 3 nights in Nov 2023

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness, amenities
Hotel bedrooms need to be refurbished as compared to a HI Express these tooms are much nicer
Stayed 1 night in Oct 2023

8/10 Good

Deborah

Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

10/10 Excellent

Chi Fai

Stayed 1 night in Oct 2023

8/10 Good

Michelle

Stayed 1 night in Oct 2023

8/10 Good

Della

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Overall a good stay, food expensive for what it was and hotel looing tired, but staff ALL very friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked about the property was the staff. Everyone was pleasant, helpful and attentive.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
We used the Hotel as a mid point for our family journeys from 3 different parts of the country. Lovely comfy beds in a small room. Clean and well maintained. A mini fridge would have been a great addition but there was food available all day in the restaurant which had a surprisingly good menu.
Stayed 3 nights in Sep 2023

6/10 Okay

Alec

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bedrooms were clean and tidy, bed linen and towels bright white and fresh. But the corridors were very tired, woodwork battered and chipped, and white paint well past its best. Breakfast was ok, although only skimmed milk for cereals! However the food we had in the restaurant for evening meal was mediocre at best, the burger was overcooked and as dry as the Sahara, with almost no ‘sauce’ present. I was hungry, but this was a struggle to eat! Things here need to improve. Staff were friendly and helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Wai Ming Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family catch up - here for convenience
Check in was muddled as I booked 3 rooms but didn't explain to some guests that their names were in the booking so my room was already allocated when i arrived. When it was sorted the staff were amazing and offered us a free breakfast. Travelled with a disabled family member. The hotel is old. The rooms were small but comfortable and clean. Staff at the bar and in the restaurant were so attentive. We had dogs in our group and we were welcomed to a separate dining area where we were well looked after. Evening menu really surprisingly good. Breakfast varied abd enjoyable. Swimming pool was clean. When getting our disabled family member into the Jacuzzi we were encouraged and offered support. Gym well equipped. Lovely place to meet up and stay.
Stayed 1 night in Sep 2023

10/10 Excellent

katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jenny

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and clean. Confusion over check in time as hotels.com stated different time. Poolside was dirty for the two days we stayed and the female changing rooms were clearly not cleaned through the day. Confusing rules about under 16’s and parental supervision. Ie; 8-16 year olds need to use their sex changing room and be supervised by a parent . So if you have a make 14 year old and you are female you wouldn’t be able to supervise him in the changing room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Katie

Stayed 4 nights in Aug 2023