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Response from Hotel Operations Manager on 11 Apr 2024
Thanks for the review, Barry.All the best,Jamie
8/10 Good
Lindsey
Travelled with partner
4 Apr 2024
Friendly efficient staff. But chaos at breakfast as too many visitors trying to access small buffet area. Need decaffeinated coffee option ( as Greggs and Wetherspoons manage to do).
Lindsey
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the review, Lindsey.We're pleased to hear that you found our team efficient and friendly!It's advised that guests make their way down to service sooner rather than later to avoid the busier breakfast times.All the best,Jamie
6/10 Okay
Gary
Travelled with family and small children
2 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The extra bed for the room was very uncomfortable and the breakfast was really bad.
Gary
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 3 Apr 2024
Thanks for your review, Gary.Please know that our team are available 24/7 to help with any issues that might happen during your stay. We’re sorry to hear your time at the hotel wasn’t 5/5.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Jamie
Staff are excellent , helpful, courteous… breakfast included was great, lounge was comfortable and rooms were super clean. I would stay here anytime without a doubt
Andrew
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the fantastic review, Andrew!We hope to welcome you back with us again very soon.All the best,Jamie
6/10 Okay
GINETTE, FRANT
22 Feb 2024
GINETTE
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 25 Mar 2024
Our first stay at this hotel. Very impressed and will return but our first cup of coffee after arriving at our room tasted horrible and had to be dumped. The kettle had not been cleaned. Rinsing and boiling remedied the problem and coffee then tasted normal.
Verified traveller
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thank you for the review and feedback.We're pleased to hear that you will return.We will share your comments with the housekeeping team.All the best,Nicola
8/10 Good
Rochelle
Travelled with family
1 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Rochelle
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Thanks for your review, Rochelle.See you soon.Best wishes, Jamie
Good staff attitude and manner. Had heating suddenly switch to cold air and a portable appliance was delivered and plugged in within 30 mins and the main heating isolated - good fast response. All clean and fresh with really good breakfast.
Good value for money
Dave
Stayed 3 nights in Dec 2023
Response from HOM on 2 Jan 2024
Wow, 5-stars! Thanks so much, Dave. We appreciate your kind words about our team. We'll let them know how satisfied you were with their service. We hope to welcome you back and All the best, Jamie - Hotel Operations Manager.
8/10 Good
Mustafa
29 Dec 2023
Mustafa
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Mustafa, thanks for the amazing rating. We hope to see you again and All the best, Jamie - Hotel Operations Manager.
Nice hotel with comfy beds and decent value.
My room was over the air con units outside which were noisy. Breakfast was over crowded and had to eat in a conference room. Hotel booked a taxi into town for us which ripped us off, £25 for a three and a half mile trip.
Stephen
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate your kind words, Stephen.All the best, Jamie -
8/10 Good
Verified traveller
28 Dec 2023
Liked: Cleanliness, staff & service
Xmas 4 nights stay
4 disabled parking spaces is insufficient for a hotel of this size. More yellow lines needed around the building to stop VW dealership parking and blocking guests cars in.
Some breakfast items had run out well before the end of service whilst bacon and sausages were still piled high. What then happens to that?
Carpet and sofa were stained in my room. The lighting was inadequate; a bigger central ceiling light would have been welcome; various lamps isn't enough.
Housekeeping was exceptional. My praises to this hardworking team. The standard was impressive.
Receptionists were friendly, knowledgeable and efficient. Rated excellent by me.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the charming review.Please know our team are available to fix any issues you experience during your stay. All the best, Jamie -
10/10 Excellent
Deborah
28 Dec 2023
Deborah
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thank you for the review.We appreciate it!All the best,Nicola
Overall very good stay. Breakfast was great. Lovely hot shower in the morning. Only downside for me was the mattress felt a little too firm.
Denise
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review and feedback, Denise! We're pleased to hear that you enjoyed your stay.All the best,Jamie
8/10 Good
Annette
Travelled with family
10 Dec 2023
Good value, comfortable, pleased with breakfast - thank you
Annette
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the review and feedback, Annette!We really appreciate the lovely comments!We're so glad to see that you really enjoyed your stay at out location.All the best,Jamie
Response from Hotel Operations Manager on 30 Nov 2023
Thanks for the review.We're glad to hear you found our team to be very helpful!All the best,Jamie
6/10 Okay
Andrew
10 Nov 2023
Liked: Cleanliness, staff & service
Room was fine plenty of space and bed was hard but comfy. Food was absolutely awful. Nearest restaurant is Beefeater but you need to cross 2 main roads to get there.
Andrew
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 13 Nov 2023
Andrew, thanks for your review.We look forward to welcoming you back.All the best, -
The hotel in Frankland Road was as welcoming as always. Staff were friendly and quick to respond to any requests. Great breakfast offerings!
It would have been good to have found an EV Charging facility on site, rather than to be told "There is one someone near here, I believe."
David
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 13 Nov 2023
Thanks for your lovely review, David.We appreciate your kind words about our team. We'll let them know how satisfied you were with their service. We look forward to welcoming you back.All the best, -
Overall, an excellent hotel. Comfy, clean and spacious room. Menu choice for evening meal was good, if a little expensive. Food very tasty. Breakfast was also excellent. Drinks from the bar were a bit pricey too, in my opinion. Would stay again.
Cathy
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 24 Oct 2023
Thank you very much for the review and feedback, Cathy! It's greatly appreciated.
8/10 Good
Mwirikia
18 Oct 2023
Mwirikia
Stayed 1 night in Oct 2023
Response from The team on 9 Nov 2023
Thank you very much for the review!We really appreciate it.All the best,
Response from Hotel Operations Manager on 27 Sept 2023
Thank you very much for the review, Jason!
6/10 Okay
Helen
Travelled with partner
23 Sept 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
The Television in our room did not work. The parking was full and over crowded.
Helen
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 25 Sept 2023
Thank you very much for your review and feedback, we really appreciate it :) We have a team on site 24/7 for anything room related including any issues you may encounter.
8/10 Good
Angela
17 Sept 2023
Angela
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 19 Sept 2023
Hotel easy to find and check in was quick and easy. Rooms were very clean, breakfast was good quality and plenty with a varied selection. The only downside for me was the disabled accessibility room was the furthest away from the lift which was quite a walk.
Kay
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 25 Sept 2023
Thank you very much for your review and feedback, we really appreciate it.