Exterior

Reviews of Holiday Inn Express Swindon City Centre, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 156 out of 534 reviews" "
Rating 8 - Good. 204 out of 534 reviews" "
Rating 6 - Okay. 110 out of 534 reviews" "
Rating 4 - Poor. 40 out of 534 reviews" "
Rating 2 - Terrible. 24 out of 534 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Stayed 3 nights in Jul 2021

6/10 Okay

Abul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay was OK. Staff were excellent. However one of the lifts was broken and the room and decor just looked tired and shabby
Stayed 1 night in Oct 2021

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Tej

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money option
Stayed 1 night in Oct 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Helpful staff Great breakfast
Stayed 1 night in Oct 2021

8/10 Good

ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Brady

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute rubbish experience, rude staff, overpriced rooms, room was dirty etc wish I never stayed here! What a waste of nearly £80
Stayed 1 night in Oct 2021
Response from PR on 15 Nov 2021
Dear Brady, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I've initiated measures to ensure you have a better experience next time. Thank you for staying with us Kind regards, Peter Rodrigues

10/10 Excellent

Neil

Travelled with family, Travelled with group
Liked: Staff & service
The room we had was a perfect size but lighting was poor and TV did not work
Stayed 1 night in Oct 2021

6/10 Okay

James

Stayed 1 night in Oct 2021

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Basement Car Park was closed not notified when booking, had to use railway station car park, service in the restaurant/ Bar very slow
Stayed 1 night in Sep 2021
Response from PR on 15 Nov 2021
Dear Charles , Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Peter Rodrigues | Hotel Manager

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2021
Response from PR on 15 Nov 2021
Dear Todd, Dear , Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Sincerely, Peter Rodrigues | Hotel Manager

6/10 Okay

Shui

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021
Response from PR on 15 Nov 2021
Dear , Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Sincerely, Peter Rodrigues | Hotel Manager

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from PR on 15 Nov 2021
Dear Vanessa, Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Peter on 4 Oct 2021
Dear Mark, Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01793602000 or operations@exhiswindon.co.uk Sincerely, Peter Rodrigues | Hotel Manager

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 5 nights in Sep 2021

10/10 Excellent

Huma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Peter on 4 Oct 2021
Dear Huma, Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. We are so glad to hear that you enjoyed your stay with us! We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of assistance to you, please contact us at 01793602000 or operations@exhiswindon.co.uk Sincerely, Peter Rodrigues | Hotel Manager

8/10 Good

Superglass

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Jane-Francis

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, pleasant.
Clean, comfortable, staff were pleasant, seemed to be well organised, breakfast was nice. Bit of noise in the evening from other residents but that settled down early enough, can't really blame the hotel for that though.
Stayed 1 night in Aug 2021

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for the excellent price
Fine for the excellent price
Stayed 1 night in Aug 2021

2/10 Terrible

Emma

Awful experience go elsewhere
Really bad experience got a tiny room, could not open the windows so It was stuffy and claustrophobic. When I asked to get the windows open they said we couldn't cos of safety reasons but our friends in the room above us could open their window. When I complained I was passed among staff members and they were just rude to us
Stayed 2 nights in Aug 2021
Response from Peter on 4 Oct 2021
complaint noted and service recovery completed

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As per requirement
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great with the friendly customer service and good meal but having no parking space and had to trek about 10mins with luggage was horrifying
Stayed 2 nights in Jul 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Adrian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Didn't like unexpected steps to reception and public areas
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, welcoming, a good city centre location, staff very friendly. Well stocked bar with tv screens and comfortable seating, staff very covid aware.
Stayed 1 night in Jun 2021

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Karol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Nice hotel
The cleaning staff were not wearing masks whilst walking around the hotel but all other staff were. The car park was not open so we had to park in a public car park a 2 min walk away. Our triple room was massive.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No hot water for 2 days. Not good!
Stayed 1 night in May 2021

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn express Swindon
Hotel was modern and in very good condition, exceptionally clean and very helpful and friendly staff.
Stayed 1 night in Feb 2021

10/10 Excellent

Ruzina yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Karthick, swindon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for better price. Highly recommending this.
Stayed 1 night in Dec 2020

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable..
Great stay overall. Very handy for everything and modern and comfortable. However, there was only one member of staff doing everything!! We felt so sorry for the poor girl, she never stopped! She kept super cheerful though, bless her.
Stayed 1 night in Dec 2020

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood overnight stay
good for overnight stay
Stayed 1 night in Sep 2020

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Dane on 12 Oct 2020
Hi Elaine Thank you very much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Thanks again.

8/10 Good

Jazmyn

Liked: Staff & service
Good for 1 night
Reception was welcoming, the room was basic but done the job for 1 night, hotel right next to a wetherspoons and all bars and restaurants so good location. If you drive, you have to pay 8.40 for parking at the train station behind the hotel, we paid 5.40 as the fees are cheaper on Saturday and Sunday, this is for 24 hours. Breakfast although a buffet was served to you, felt awkward asking for more food as we was hungry in the morning but you have to queue up again if you want more. I suggest going to breakfast as early as possible. Overall was a good hotel :)
Stayed 1 night in Sep 2020
Response from Dane on 24 Sept 2020
Hi Jazmyn Thank you very much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Thanks again.

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020
Response from Dane on 24 Sept 2020
Good Evening Thank you for your review of our hotel, we really do appreciate your feedback. We hope to see you again in the future. Thanks again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Dane on 24 Sept 2020
Good Evening Thank you for your review of our hotel, we really do appreciate your feedback. We hope to see you again in the future. Thanks again

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Good stay .
The stay was good . Door was very stiff and didnt close very easily or quietly for the other people staying. A bin bag was left folded on the side and had to empty bins into it . (Dont unerstand that really) didnt realise until we left. One set of towels between us but got more after first morning . When prchasing a drink ftom thr bar shared a pen with a member of staff when she could have took details herself orfrom our stay details. . The lift sevice is bad as have to wait a long time and need to use stairs sometimes for convenience.
Stayed 2 nights in Sep 2020
Response from Dane on 24 Sept 2020
Good Afternoon Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Kind regards

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Dane on 24 Sept 2020
Good Evening Thank you for your review of our hotel, we really do appreciate your feedback. We hope to see you again in the future. Thanks again

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff have been really helpful. A bit crowded this time at breakfast time and during checkout.
Stayed 3 nights in Aug 2020
Response from Dane on 24 Sept 2020
Good Evening Thank you very much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Thanks again