Nice stay. Rooms were great, upscale feel. Staff was quite friendly, helpful. The hostess for the restaurant was a bit immature for her post. Seems to not understand what "customer service" means. But this is a common question everywhere I go: Why have an exquisite menu, decor, etc - and put bonehead teens or college girls as the welcome wagon?? Never will grasp the logic in that.
Also, the dual lobby elevators weren't working for about an hour, 7-8pm. Very inconvenient. Staff said it was happening routinely, and tech had to reset it nearly daily. Why they can't do this during non-prime hours or get it permanently fixed shows some mental laziness on someone's part.
Walter from California
The Westin Wilmington allows impressive views from the heart of the city's recently revitalized riverfront district. We are …More
I stayed for 2 nights and was impressed with the room and facilities. The restaurant does not have a large variety of meals, but the food was good and the breafast selection was nice. Local shopping is easy to get to and the since it's right off the highway - my travel time to/from was great.
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