Double Room, 2 Double Beds | Iron/ironing board, free WiFi, bed sheets
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Reviews of Coastal Inn & Suites - Wilmington, NC

2.5 out of 5
Coastal Inn & Suites - Wilmington, NC
3604 Market St, Wilmington, NC

Reviews

7.0

Good

Rating 10 - Excellent. 134 out of 384 reviews" "
Rating 8 - Good. 95 out of 384 reviews" "
Rating 6 - Okay. 39 out of 384 reviews" "
Rating 4 - Poor. 45 out of 384 reviews" "
Rating 2 - Terrible. 71 out of 384 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Mar 2024
Response from CS on 16 Apr 2024
Thank you for the great review Edwin. Hope to see you again.

10/10 Excellent

Roni

Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
We appreciate your business and leaving us with this great score, Roni!

4/10 Poor

Jeffery

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel rooms floors were dirty and dingy, shower faucet had mold, shower head leaked, A "clean towel" looked like someone had recently used it to wipe their bottom and left a nasty brown stain. So me and my daughter had to use the same towel, stair well hadnt been vacuumed in a while, water was not hot, it was barely warm. Room its self was musty and did not smell fresh or clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a geat place to stay at an affordable price! And the staff was was very helpful. I would definitely stay here again!
Stayed 1 night in Apr 2024
Response from CS on 6 Apr 2024
Thank you for the review. Hope to see you again soon.

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was super friendly, check in/out was super quick and easy. Plenty of parking and building was secure. Room was clean and simple, just what we needed for a one night stop over in wilmington. Faucet in tub dripped pretty loudly, but it didn't keep us awake or anything. Would probably stay here again passing through town.
Stayed 1 night in Apr 2024
Response from CS on 6 Apr 2024
Thank you for the review. Hope to see you again soon. We are working on that faucet.

6/10 Okay

KAREN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t aware there wasn’t a pool.
Stayed 3 nights in Mar 2024
Response from CS on 6 Apr 2024
We apologize for any confusion. We will make sure to double check the third party sites for clarity.

4/10 Poor

Kayley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty and had multiple mystery stains throughout it. I felt like I needed shoes on the entire time even in the shower. Housekeeping woke me up hours before check out time to see if I was still in the room. I got my stuff and left way earlier than I planned due to feeling gross in the room. During mobile check in I was assigned a room number but when I got my keys it was an entirely different room.
Stayed 1 night in Mar 2024
Response from CS on 6 Apr 2024
We apologize for the issues, we will definitely look into this.

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Woman at the Front desk made it super easy and was very polite
Stayed 1 night in Mar 2024
Response from CS on 16 Apr 2024
Thank you for the review. Happy to hear the staff was great.

2/10 Terrible

hoa

Stayed 2 nights in Mar 2024

6/10 Okay

Leon

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for staying with us, Leon.

10/10 Excellent

Jesus

Stayed 4 nights in Mar 2024
Response from Management on 20 Mar 2024
Thanks for the great score, Jesus!

6/10 Okay

Nicolas

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk lady was very nice. The place itself is a little run down. Strong smell of cigarettes throughout the property. Inside the room was ok. It is cheaper then most around so that is a plus. There is much worse out there.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quite and peaceful
Stayed 1 night in Mar 2024
Response from Management on 13 Mar 2024
Thank you for the 5/5, Sherod!

2/10 Terrible

Tysean

Stayed 1 night in Feb 2024
Response from Management on 25 Mar 2024
Please let us know why you scored us so low?

6/10 Okay

Olivia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a quiet place, but the carpets could use a good cleaning.
Stayed 1 night in Feb 2024
Response from Management on 13 Mar 2024
Thank you, Olivia! We are currently in the process of replacing our carpets. The contractors did their toll on them! Thank you

4/10 Poor

Leah

Disliked: Staff & service, property conditions & facilities
The bottom of the barrel starts here
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, easy to check in. Instructions on website were different from actual check in, but the real process was easier than the instructions online
Stayed 1 night in Jan 2024
Response from Management on 13 Mar 2024
Thanks for the 5/5, Nicholas!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 13 Mar 2024
Thanks for the 8/10 score!

6/10 Okay

Linda

Travelled with family
Disliked: Property conditions & facilities
Vintage weathered comes to mind as a description of this facility. Carpets are stained, fixtures are stained and bath needs updated. Bed was comfortable and thankfully clean.
Stayed 1 night in Dec 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
There were roaches crawling all over the room.. We spent most of our night in our car
Stayed 1 night in Dec 2023

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , dave is very friendly and always goes out of his way to make you feel welcome.
Stayed 4 nights in Nov 2023

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, the bathroom light was out and the lobby was closed. Second, the people in the next room had their TV blasting until 2 am and I did not sleep after driving 12 hours. Third, my room smelled of urine when I walked in. Lastly, the bed was hard as a rock. I have asked for a refund and was told to contact expedia and they tried calling the hotel and no one is answering.
Stayed 1 night in Nov 2023

2/10 Terrible

Unique

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Alex

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Gabrielle

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Did not look like the pictures online.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Found roaches. Sheets were dirty. Didn’t look visually appealing at all. Didn’t book this myself and I would never. For a sports team through an organization and i didn’t feel comfortable with how it went for my players.
Stayed 1 night in Nov 2023

8/10 Good

Mercedes

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Virginia

Travelled with group
Liked: Cleanliness
It was clean
Stayed 1 night in Nov 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Access easy and quiet
Stayed 3 nights in Oct 2023

8/10 Good

Monique

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness
Staff very help ful .carpet very dirty. Bugs. Cockroach and ather bugs, no bed bug's.
Stayed 3 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Management has definitely improved this place!
Stayed 3 nights in Oct 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the room we had!!
Stayed 1 night in Oct 2023

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID booking a room here
Did not even stay at this hotel due to the unsanitary conditions the rooms are in. Carports are extremely filthy, bed had leftover hair, bed sheets had stains, overall it’s a terrible place to stay. Did not bother staying because it felt disgusting. The lady in the front counter was understanding but the property manager is unwilling to issue a refund and I’ve been disputing this for two days now. Save yourself your time and your hard earned money and avoid this place
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The cleanliness is terrible.
Stayed 1 night in Oct 2023

2/10 Terrible

Dawn R

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky
Just keep looking! The carpet in the entire building needs replaced the housekeeping was using a broom on it with no vacuum in sight. We got in to late to look elsewhere but I recommend you do.
Stayed 1 night in Oct 2023

4/10 Poor

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Travelled with family
Disliked: Room comfort
Beds hard and squeaky
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
The room was clean and neat. The staff was friendly and very helpful. Overall a good trip
Stayed 1 night in Oct 2023

10/10 Excellent

Tony

The room I was in has no smoke alarm, the windows are bolted shut. Both of these are fire hazard issues. The carpet was clearly not properly cleaned or maintained, there were huge black and brown stains . The bathroom had roaches living in the tub. So, this place needs some work!
Stayed 2 nights in Oct 2023

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Savannah

Liked: Staff & service
Disliked: Cleanliness
Mehhh
Room was not the cleanest, but as expected. Just needed a room for a local concert. Fresh linens were provided but toilet hadn't been cleaned, and most of the drawers in the room still had garbage from previous people. Wasnt provided new toilet paper, we were left with a quarter used roll from the previous people as well. Definitely not the cleanliest but no bugs. If youre just looking to sleep a little in between travel, the bed is decent 😆
Stayed 1 night in Oct 2023

10/10 Excellent

Dustin

Stayed 1 night in Oct 2023