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Reviews of DoubleTree by Hilton Hotel Wilmington

4 out of 5
DoubleTree by Hilton Hotel Wilmington
4727 Concord Pike, Wilmington, DE

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything they had to offer.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cody on 14 Apr 2024
Thanks for your reveiw, and for staying at Doubletree Wilmington DE! We hope to see you again soon!

10/10 Excellent

Robert

Liked: Property conditions & facilities
We appreciated great service at front desk and from Joanne in the restaurant
Stayed 2 nights in Apr 2024
Response from Cody on 14 Apr 2024
Thanks for your reveiw, and for staying at Doubletree Wilmington DE! We hope to see you again soon!

6/10 Okay

Maccabi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cody Statler, Front Office Manager on 30 Mar 2024
Goody day, thank you for sharing your review of the Doubletree Hotel Wilmington DE, Concord Pike. We always aim to provid our guests with top level service, and are sorry to have missed the mark with your stay. Please feel free to contact us directly to let us know how we could have improved during your stay to make your experience a 5/5. Thanks again for staying with us, have a great day!

10/10 Excellent

Arlanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Wilmington on 24 Mar 2024
We are happy to hear you enjoyed your stay, Arlanda. We hope to see you again soon!

10/10 Excellent

Roceleen, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Wilmington on 26 Mar 2024
We are glad to hear you enjoyed your stay, Roceleen! We look forward to welcoming you back in the future.

4/10 Poor

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are sorry to see that you were not satisfied with your stay, Abraham. Please reach out so we can make this right for you.

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and clean, nice hotel!
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you enjoyed our hotel, Molly! We hope to see you again soon.

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you enjoyed everything about your stay! We hope to see you again soon, Herman.

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your review, Deidre. We are happy to hear you enjoyed our friendly staff. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Herman! Customer service is of the utmost importance and I am glad to hear we delivered. We hope to see you again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Daniel. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Kirkland

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for the 5, Kirkland! We hope to see you again soon on your next trip to Wilmington.

10/10 Excellent

Askeyma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the room was clean, I loved that I could take a hot shower.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Askeyma. We are glad to hear that your room was clean, your shower was hot and our staff took care of you! We look forward to seeing you again soon.

10/10 Excellent

Kisslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. They have a great check out time (12pm). The rooms are clean and spacious. I even received warm cookies upon check in.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are happy to hear that you enjoyed our clean and spacious guest rooms & signature warm DoubleTree Chocolate Chip Cookies! We hope to see you again soon, Kisslyn.

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear that everything was good during your stay. We hope to see you again soon!

8/10 Good

Kirkland

Travelled with group
Liked: Cleanliness, staff & service
The area was easy to access movies and dinner
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you enjoyed our location, Kirkland. We hope to see you again on your next trip to Wilmington!

6/10 Okay

Edwin

Disliked: Staff & service, property conditions & facilities
It’s ok the property little bit to old
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Edwin. We hope you will give us another opportunity in the future.

4/10 Poor

Erich

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Of the two rooms I rented one had only 1 chair, a hard high back and the second room didn’t have a phone and the toilet flusher didn’t work properly. Also the door key was unreliable.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your valuable feedback, Erich. We are sorry for the inconveniences you experienced during your stay with us. Please reach out so we can make this right for you.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear your stay was just what you needed. We hope to see you again soon!

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
It was clean.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Denise. We are glad to hear that you found the property fresh and clean. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks at the front desk were amazing - super kind and professional. The rooms were also really clean and smelled great! I can't wait to go back and stay there again!
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Mary! We are so happy to hear that your room was fresh and clean and our staff took great care of you. We can't wait to see you again!

10/10 Excellent

Mark

Travelled with partner
When checking in front seat was very courteous and checking out they were Very helpful
Stayed 2 nights in Jan 2024

10/10 Excellent

Temeca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Rahneisha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rasheen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

4/10 Poor

evangelia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
You can pretty much count on a Hilton Double Tree to be pretty standard no matter where you go but this particular hotel was gross. Parking was easy. The Lobby was inviting and looked recently remodeled. The staff was exceptionally friendly and helpful but the condition of the rooms was not good. If I hadn't checked in at midnight and prepaid I would have left. The duvet had no cover on it- like someone forgot to put it on. Same with the pillows, and the bed was made so the covers only come up to your waist. There were no liners in the trash cans or the ice bucket, no covers on the glasses, and the toilet was super short- like from the 1970's -and stained. My son and I slept in our clothes, with a hoodie over our hair just because it felt too skeevy to put our heads on the exceptionally soft pillows (and not soft in a good way) and we mdidn't use the bathrooms at all. I would have switched rooms but this was the third room we were given- for no reason except bad luck, and the people on staff tried so hard to be helpful, and this was clearly no fault of theirs. But this property is lacking. The doors were heavy metal, and slammed hard it sounded like we were getting locked into a prison cell from Shashank. The front staff made up for the gross room-but I think the housekeeping department may need some refreshers on...well....everything. I won't be staying here when I visit again. This is the first negative review I have ever left, but I think it warranted it.
Stayed 1 night in Dec 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The TV was difficult to operate
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the warm cookie upon arrival. I wished they had complimentary breakfast.
Stayed 5 nights in Dec 2023

10/10 Excellent

sivaramaraju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is amazing and rooms are very clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but beware that loud parties at a risk
The restaurant has a nice breakfast buffet. It would have been nice to have coffee available in the evening as the coffee one makes in the room is just ok. Our room was cleaned only one time that I am aware of even though we only had the do not disturb sign up on the first day of the three day stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

SAMANTHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Our refrigerator was broken and they replaced it within minutes of me calling downstairs. The front desk attendants were very nice. The food was good. Drinks were great. My only complaint would be that the rooms need microwaves, but there is one downstairs to use, If needed. I still give 5 stars. I really enjoyed my stay.
Stayed 2 nights in Dec 2023

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Diane, Annapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pleased on the last day
My trip and stay was wonderful until the last day. The room is clean and comfortable. I was attending a 3 day seminar at the hotel. On my last day, I hadn't checked out yet, I came up on a break and found that they had cleaned my room and removed my bag and food. I found my bag by the cleaning cart and then had to hunt down the food that was leftover from a very expensive meal. I am just in awe that they removed my stuff when I hadn't checked out yet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, check in was very quick and efficient.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay overall
Stayed 2 nights in Dec 2023

8/10 Good

Gary

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to museums, shopping and restaurants.
Stayed 1 night in Dec 2023

10/10 Excellent

Ayasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway
Walking in I was greeted by everyone at the front desk. Check in was pretty easy and fast. The room was great, comfortable and clean. Great experience, I will return.
Stayed 1 night in Dec 2023

10/10 Excellent

Rajnarine

Liked: Cleanliness, property conditions & facilities
Very clean and comfortable with easy access to room.
Stayed 1 night in Dec 2023

4/10 Poor

Brittany

Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023