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Reviews of Steigenberger Hotel Bad Homburg

Steigenberger Hotel Bad Homburg
Kaiser- Friedrich- Promenade 69-75, Bad Homburg v.d. Hoehe, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 317 out of 581 reviews" "
Rating 8 - Good. 183 out of 581 reviews" "
Rating 6 - Okay. 49 out of 581 reviews" "
Rating 4 - Poor. 18 out of 581 reviews" "
Rating 2 - Terrible. 14 out of 581 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good
Stayed 1 night in Mar 2024

10/10 Excellent

Henry, Sandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Mar 2024
Response from Michael Kain on 18 Mar 2024
Dear Guest,It warms our hearts to read your concise but delightful comment. The Steigenberger Hotel Bad Homburg team is committed to making every guest's experience a memorable one, and your words indicate we were successful in your case.We look forward to welcoming you back for another enjoyable stay.Best Regards,Michael KainGeneral Manager

10/10 Excellent

Yuliya

Stayed 2 nights in Nov 2023
Response from Michael Kain on 2 Jan 2024
Dear Guest,It is a pleasure to hear that your stay at the Steigenberger Hotel Bad Homburg was great for you! It is always our goal to fulfill a high level of satisfaction and it seems that we were successful in your case.We hope to welcome you back soon.Yours sincerely,Michael KainGeneral Manager

2/10 Terrible

Nicholas

Stayed 2 nights in Nov 2023
Response from Michael Kain on 2 Jan 2024
Serh geerhter Gast,Ihr Aufenthalt ist offrensichtlich nicht zu Ihrer vollen Zufriedenheit verlaufen, was wir sehr bedauern!Leider haben Sie uns nicht mitgelteilt an was es gelegen hat.Wir entschuldigen uns bei Ihenn für die Unannehmlichkeiten und hoffe, dass Sie uins eine zweite Chance geben und wir Sie wieder bei uns begrüßen dürfen.Mit freundlcihenm Grüßen Ihr Michael Kain General Manager

10/10 Excellent

Harald, Kirkland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 3 nights in Oct 2023
Response from Michael Kain on 31 Oct 2023
Sehr geehrter Gast,schön, dass Sie bei usn waren!Vielen Dank für die sehr gute Bewertung, wir haben uns sehr darüber gefreut!Wir würden uns freuen Sie schon bald wieder bei uns begrüßen zu dürfen! Beste Grüße Michael Kain Genreal Manager

10/10 Excellent

Clarissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean large rooms and food in restaurant was just excellent.
Stayed 5 nights in Oct 2023
Response from Michael Kain General Manager on 24 Oct 2023
Dear Guest,We are delighted that you enjoyed your stay at the Steigenberger Hotel Bad Homburg and praised both our spacious, clean rooms and the excellent food in our restaurant. It is always our goal to provide the highest standard of service and comfort, and it is very encouraging to receive such positive feedback.We thank you for your appreciation and hope to welcome you back soon.Sincerely yours,Michael CainGeneral Manager

8/10 Good

Abdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Michael Kain on 31 Oct 2023
Serhr geehrter Gast,viielen Dank für die gute Beurteilung!Wir würden uns freuen Sie schon bald wieder bei uns begrüßen zu dürfen.Herzlichen GrußMichael Kain Genreal Manager

10/10 Excellent

Kim

Stayed 3 nights in Sep 2023
Response from Michael Kain General Manager on 18 Sept 2023
Sehr geehrter Gast,es freut uns sehr, dass Sie Ihren Aufenthalt bei uns im Steigenberger Hotel Bad Homburg so positiv bewertet haben. Ihre Zufriedenheit ist für uns das größte Lob und wir sind stolz, dass wir Ihre Erwartungen erfüllen konnten. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen GrüßenMichael KainGeneral Manager

10/10 Excellent

Faisal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything Special hotel
Stayed 2 nights in Aug 2023
Response from Michael Kain on 30 Aug 2023
Dear guest,thank you very much for the very positive review! We were very pleased about it. We hope to welcome you again in the near future.With kind regardsMichael CainGeneral Manager

10/10 Excellent

Deog Hyeon

Stayed 1 night in Aug 2023
Response from Michael Kain on 24 Aug 2023
Lieber Gast,schön, dass Sie bei uns waren!Vielen Dank für die sehr positive Bewertung! Darüber haben wir und sehr gefreut. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMichael KainGeneral Manager

10/10 Excellent

Joachim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greta location close to park and pedestrian area, also to Taunustherme thermal spa.
Stayed 1 night in Aug 2023
Response from Michael Kain on 11 Aug 2023
Lieber Gast,schön, dass Sie bei uns waren!Vielen Dank für die sehr positive Bewertung! Darüber haben wir und sehr gefreut. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMichael KainGeneral Manager

10/10 Excellent

Conrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff at the front desk - very easy check-in and check-out very comfortable spacious room - comfy beds - well appointed room and decor and very clean and spacious bathroom. Had a drink downstairs it was also a very positive experience.
Stayed 1 night in Jul 2023
Response from Michael Kain on 24 Jul 2023
Dear guest,thank you very much for the very positive review! We were very pleased about it. We hope to welcome you again in the near future.With kind regardsMichael KainGeneral Manager

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this property twice. It was well appointed, convenient, comfortable and the staff were terrific. We’ll definitely stay there again.
Stayed 2 nights in Jun 2023
Response from Michael kain on 27 Jun 2023
Dear Guest, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at the Steigenberger Hotel Bad Homburg and found it to be well appointed, convenient, comfortable and the staff were terrific. We take great pride in offering high-quality services to all of our guests and we hope to have the pleasure of hosting you again soon.Best Regards,Michael KainGeneral Manager

10/10 Excellent

kerri

Stayed 6 nights in Jun 2023
Response from Michael Kain on 10 Jul 2023
Lieber Gast,schön,dass Sie bei uns waren!Vielen Dank für Ihre sehr gute Bewertung! Darüber haben wir uns sehr gefreut!Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen!Herzlichen GrußMicahel Kain Direktor

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning in a room with western facing exposure. Misleading as to a "shuttle" to the airport. They really meant that they can call a taxi or one can walk to the railroad station and take a train. Problem with room lighting in which the guy at the desk said there was nothing we could do to turn off the final room night. He was wrong on that. Hidden fees such as a citywide spa tax. Overall, pretty disappointing and overpriced.
Response from michael Kain on 27 Jun 2023
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to hear that we were not able to meet your expectations during your stay with us at the Steigenberger Hotel Bad Homburg. As a hotel, we strive to provide all of our guests with a comfortable and enjoyable experience. We regret that we were unable to do so in this case. We understand how important air conditioning is for keeping cool and comfortable in the summer months, and we apologize that it was not available during your stay, due to a broken pipeline. Additionally, while our hotel does not offer and adverticde a shuttle service from the airport, we do have transportation options available such as calling a taxi or taking a train from the nearby station. We should have been clearer about this information. We hope that you take away some fond memories of your time here at Steigenberger Hotel Bad Homburg and give us another chance. Thank you again for sharing your feedback with us.Best Regards,Michael KainGeneral Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, lovely people, food and service.
Stayed 1 night in May 2023
Response from Micahel Kain on 5 Jun 2023
Dear Guest,Thank you very much for your review and kind words about our staff, food, and service. We take great pride in providing a pleasant stay for all our guests, and we are exhilarated that this was your experience. We hope to have the opportunity to welcome you back in the future.Best Regards,Michael KainGeneral Managerar Duest

8/10 Good

Santie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Michael Kain on 26 May 2023
Lieber Gast,schön, dass Sie bei uns waren!Vielen Dank für IHre gute Bewertung! Darüber haben wir und sehr gefreut. Leider haben Sie uns nicht Ihre Eindrücke mitgeteilt. Wir hoffen, Sie schon bad wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMichael KainGeneral Manager

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean hotel Pillows are not Oky
Stayed 2 nights in May 2023
Response from Michael Kain General Manager on 25 May 2023
Lieber Gast,vielen Dank für Ihr positives Feedback zu unserem Ambiente. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und sind froh zu hören, dass wir Ihnen eine angenehme Erfahrung geboten haben. Unser Team ist bestrebt, eine besondere Atmosphäre im Steigenberger Hotel Bad Homburg zu schaffen und dafür zu sorgen, dass sich alle unsere Gäste wohl und willkommen fühlen. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Michael KainGeneral Manager

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and nice hotel we go there twice a year
Stayed 1 night in May 2023
Response from Michael Kain on 22 May 2023
Dear Guest,thank you so much for your Feedback. We are very happy you enjoyed your stay with us. We look forward to welcome you again at the Steigenberger Hotel Bad HomburgBest Regrds Michael Kain General Manager

10/10 Excellent

Bella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect . The location, breakfast, room, staff are all fantastic.
Stayed 8 nights in May 2023
Response from Michael Kain on 22 May 2023
Dear Guest,thank you very much for the time you took to give us this fnatastic feedback.We are very happy you had a good time wirth us and we are looking forward to see you soon again at the Steigenberger Hotels Bad Homburg.Kind RegardsMichael Kain General Manager

10/10 Excellent

Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Michael Kain on 27 Jun 2023
Lieber Gast,Vielen Dank für Ihr schönes Feedback. Wir freuen uns, dass Ihnen Ihr Aufenthalt gefallen. Unser Team ist bestrebt, eine besondere Atmosphäre im Steigenberger Hotel Bad Homburg zu schaffen und dafür zu sorgen, dass sich alle unsere Gäste wohl und willkommen fühlen. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Michael KainGeneral Manager

8/10 Good

Zahi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property, staff,especially in restaurant, not up to Steigenberger standard, unfortunately.
Stayed 4 nights in May 2023
Response from Michael Kain General Manager on 15 May 2023
Dear Guest,thank you for taking the time to review our hotel. We appreciate your kind words about the property, its cleanliness and amenities. At Steigenberger, we strive to provide excellent service and we regret that it was not up to our usual standard during your stay. We will use your feedback to ensure that our guests’ expectations are met in the future. Thank you again for sharing your experience.Best Regards,Michael KainGeneral Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location next to Kurpark and only 5-10 mins walk from the train station and 2-3 mins from shops.
Stayed 2 nights in May 2023
Response from Michael Kain General Manager on 15 May 2023
Dear Guest,thank you for your review of Steigenberger Hotel Bad Homburg. We are very grateful for your kind words about the location and the cleanliness, condition, and amenities of our building. We appreciate your feedback regarding the professionalism and service of our staff as well. At Steigenberger Hotel Bad Homburg, we strive to provide our guests with a pleasant and convenient stay in a luxurious atmosphere. We hope that you enjoyed your time with us, and we look forward to having you again in the future.Best Regards,Michael KainGeneral Manager

6/10 Okay

LIOR

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
TV DIDNT WORK DIDNT CHANGE THE SHEETS DIDNT PUT A NEW SOAP AND SHAMPOO EVERT DAY
Stayed 3 nights in Mar 2023
Response from Michael Kain General Manager on 4 Apr 2023
Dear Guest,thank you for taking the time to review your stay with us at Steigenberger Hotel Bad Homburg. We are pleased to read that you enjoyed the state and furnishings of our building, as well as our amenities. We apologize for the technical issue with TV and not changing the sheets or adding new soap/shampoo each day; we strive to ensure all guests are happy with their stay here. We apply high standards in hospitality, striving to provide a pleasant atmosphere. Thank you again for your feedback.Best Regards,Michael KainGeneral Manager

10/10 Excellent

reza, richmondhill

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in Mar 2023
Response from Michael Kai n on 21 Mar 2023
Lieber Gast,vielen Dank für die sehr positive Bewertung! Darüber haben wir und sehr gefreut. Wir hoffen, Sie schon bad wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMichael KainGeneral Manager

6/10 Okay

preet

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The check in staff was only helpful after coming to know about the VIP access.
Stayed 1 night in Feb 2023
Response from Michael Kain on 13 Mar 2023
Dear Ladies an Gentlemen,Thank you very much for your time you spent to tell us about your experiance during you stay with us.I very much regret, you had the feeling that politeness ands service had been only granted , after Staff Member had realized your VIP Status.That is not how we like to run our busiiness and I deeply appologize, the employes on your arrival day, gave you this feeling.We have many new staff member after Corona and not all of them have reached the standard, we would like to have.We would be very happy to welcome you agein in the neear future and then I believe, you will get the service you and all our other Clients of us desurve.Best Regards Michael Kain Genreal Manager

10/10 Excellent

Deog Hyeon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Michael Kain, General Manager on 26 Jan 2023
Sehr geehrter Gast,vielen Dank für Ihren Besuch und die durchweg positive Rückmeldung.Bis zum nächsten Mal verbleiben wirmit herzlichen GrüßenMichael KainGeneral Manager

10/10 Excellent

Joachim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful, up to date decorated hotel close to downtown and the Kurpark.

10/10 Excellent

Jean Pierre

Stayed 1 night in Dec 2022
Response from Michael Kain, General Manager on 26 Jan 2023
Sehr geehrter Gast,herzlichen Dank für Ihren Besuch und die Bewertung!Wir freuen uns auf Ihren nächsten Besuch und verbleiben bis dahinmit herzlichen Grüßen aus Bad HomburgMichael KainGeneral Manager

6/10 Okay

Gautham

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2022
Response from Michael Kain on 28 Aug 2022
Good afternoon,We would be very pleased if you would send us further feedback on your stay.Best regards,Michael KainGeneral ManagerSteigenberger Hotel Bad Homburg

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Love the junior suite.
Stayed 3 nights in Aug 2022
Response from Michael Kain on 14 Sept 2022
Good morning,thank you very much for your kind feedback.We are looking forward to welcome you back soon.Best regards,Michael KainGeneral ManagerSteigenberger Hotel Bad Homburg

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff! Great location, I would give more than 5 stars The price was good too
Stayed 1 night in Jul 2022
Response from Michael Kain on 28 Jul 2022
Good morning, thank you very much for your kind review. We hope to welcome you soon back again. Best regards, Michael Kain General Manager Steigenberger Hotel Bad Homburg

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Great location
Stayed 2 nights in Jul 2022
Response from Michael Kain on 28 Jul 2022
Good morning, thank you very much for your kind review. We look forward to welcome you again in our hotel. Best regards, Michael Kain General Manager Steigenberger Hotel Bad Homburg

10/10 Excellent

Antonius

Stayed 1 night in Jul 2022

10/10 Excellent

SARKO

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it’s so nice
Stayed 2 nights in Jul 2022
Response from Michael Kain on 19 Jul 2022
Good afternoon, thank you very much for your kind comment. We are looking forward to welcome you back again soon. Best regards, Michael Kain General Manager Steigenberger Hotel Bad Homburg

8/10 Good

Necati

Stayed 1 night in May 2022

10/10 Excellent

Gregory

Stayed 2 nights in May 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located, decent service, short hours in restaurant but 24/7 room service, big rooms. Competitve prices for area. Lobby architecture tires hard but is not great. Clean.
Stayed 1 night in May 2022

6/10 Okay

Mark

Business traveller
Disliked: Staff & service
Nice place shame about the service
Wonderful hotel awful customer service. Not as friendly towards visitors as they are towards locals; we were treated as 2nd class diners.
Stayed 2 nights in Nov 2021

10/10 Excellent

Bella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and comfortable. Excellent service. Very good breakfast. Need an improvement in room cleanliness. We really enjoyed the hotel and the beautiful surroundings
Stayed 8 nights in Apr 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
I could not fault the stay in any way. From check in to check out everything met and exceed Emmy expectations.
Stayed 2 nights in Apr 2022
Response from S. König on 11 Apr 2022
Dear James, Thank you so much for your feedback and for your great praise. I gladly have forwarded your comment to my team and we are looking forward to welcome you again soon. Best regards Michael Kain General Manager

10/10 Excellent

Roded

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2022
Response from S. König on 16 Mar 2022
Dear Guest, Thank you for your feedback and for your recommendation. We are looking forward to welcome you again soon. Best regards Michael Kain General Manager

10/10 Excellent

Jean Pierre

Stayed 1 night in Feb 2022

8/10 Good

Morten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Alja

Travelled with family
Liked: Cleanliness, staff & service
Generally ok.
Stayed 2 nights in Dec 2021

8/10 Good

Kilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Bad Homburg with friendly staff!
Stayed 2 nights in Dec 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
Convenient well appointed hotel.
Stayed 1 night in Nov 2021
Response from S. König on 17 Nov 2021
Dear Andres, Thank you for you Feedback and for your great praise. We are pleased that you enjoyed a pleasant stay and we are looking forward to welcome you again soon. Best regards Michael Kain General Manager

10/10 Excellent

mark, APO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding! I needed to store medical items in the freezer and use a microwave to stream medical equipment. The staff were understandings and accommodating! I would certainly recommend this property again! The cocktails at the bar and the breakfast were delicious!
Stayed 1 night in Oct 2021
Response from S. König on 26 Oct 2021
Dear Mark, Thank you for your feedback and for your recommendation. I’m delighted that you liked the cocktails at the bar and the breakfast so much and that you keep a positive memory of our hotel. My team and I would be pleased being your host again. Yours sincerely Michael Kain General Manager

10/10 Excellent

Philippe, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff, impeccable service
Stayed 2 nights in Oct 2021

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with nice amenities and a good bar.
Stayed 2 nights in Aug 2021