Piano bar

Reviews of Nassauer Hof

5 out of 5
Nassauer Hof
Kaiser-Friedrich-Platz 3 - 4, Wiesbaden, HE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 290 reviews" "
Rating 8 - Good. 72 out of 290 reviews" "
Rating 6 - Okay. 24 out of 290 reviews" "
Rating 4 - Poor. 9 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a weird hotel. The lobby is beautiful, and the staff are very nice and very professional. The breakfast was fantastic in a beautiful restauraunt surrounded by windows. The area is also really walkable and enjoyable. Make sure you carve out a couple of hours to walk the park across the street behind the casino, it is amazing. Now the problems. The rooms are very very very dated. The beds oddly bouncy and uncomfortable. The doors use a manual key lock as if we're in the 1970s. You must also manually lock your door when you enter and exit the room, they do not lock automatically like I have seen at literally every hotel I have ever stayed at. This is a major security hole. As there is no fob system in place the elevators will let you to any floor regardless of whether or not you're staying in the hotel. The valet parking is quick and convenient, but I probably wouldn't return to this hotel again until I read about a major refurbishment.
Stayed 1 night in Mar 2024
Response from Hotel Nassauer Hof Team on 12 Apr 2024
Dear Guest,Thank you very much for your visit and for sharing your experience with us. We are very pleased to hear that you enjoyed the surroundings and our service. Unfortunately, we could not convince you with the room produkt and the security.Please be assured that we have taken the points you mentioned into account in the already planned refurbishment.We would be very pleased to welcome you again.Best regardsYOur Nassauer Hof Team

2/10 Terrible

wissam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and to avoid
Stayed 1 night in Dec 2023
Response from NASSAUER HOF Team on 3 Jan 2024
Dear guest,thank you very much for visiting the HOTEL NASSAUER HOF and for taking the time evaluate your stay.We are very sorry that your negative experience caused you to avoid the Hotel. We apologize for any inconvenience, but we still look forward to welcoming you back.Best regardsThe NASSAUER HOF Team

10/10 Excellent

Biljana

Stayed 2 nights in Dec 2023
Response from NASSAUER HOF Team on 27 Dec 2023
Dear Biljana,Thank you for your visit and the best review! We love to hear, that you enjoyed your stayBest RegardsYourNassauer Hof Team

10/10 Excellent

Gerd

Stayed 1 night in Dec 2023
Response from NASSAUER HOF Team on 13 Dec 2023
Dear guest,we are very happy with your 5 star review. Thank you for this motivation!Best regardsYour NASSAUER HOF TEAM

8/10 Good

Larisa, Jersey city

Travelled with family
Liked: Cleanliness, staff & service
Pool area is very cold and uncomfortable. Massage jets turn on automatically every half an hour, but not for individual needs, as in similar facilities in Italy or Spain. Breakfast is poor for this class of hotel. Good location near Opera ans restaurants ans Christmas market.
Stayed 6 nights in Dec 2023
Response from NASSAUER HOF Team on 13 Dec 2023
Dear guest,thank you for your visit and for sharing your experience regarding the pool area and the massage jets.Best RegardsYourNASSAUER HOF TEAM

10/10 Excellent

Gerd

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most likely the best location in Wiesbaden, close to Kurhaus, Casino, Theatre, nice pedestrian zone, Christmas Market, ice rink. The outside of the hotel with the Christmas lights on in the evening is just stunning. People stop and make pictures :). We experienced some problems with the Internet and the staff was utmost helpful to find a remedy. In general, staff is very friendly and dedicated to guests. The mineral water pool on the roof is also great. Carpet floor might need replacement, but that’s the only caveat coining to mind and it’s not a big deal to us. We were very happy with our stay and will return once coming back to Wiesbaden.
Stayed 3 nights in Nov 2023
Response from NASSAUER HOF Team on 13 Dec 2023
Dear guest,thank you so much for your visit and your very nice review. We love to hear, that you enjoyed your stay at the Hotel and our german Christmas Market :-)Best regardsYour NASSAUER HOF TEAM

8/10 Good

Haifa

Travelled with family
Liked: Room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Nassauer Hof Team on 10 Nov 2023
Dear guest,Thank you for giving us a positive rating. We thank you for your feedback and look forward to welcoming you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean. Convenient for downtown area. Great staff and overall a perfect stay. Certainly a 5 star hotel. We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from NASSAUER HOF Team on 8 Oct 2023
Dear Michael,thank your for your visit and your excellent rating. We love to hear, that you had a perfect stay and that you enjoyed your time at the NASSAUER HOF!Best regradsYourNASSAUER HOF TEAM

6/10 Okay

Markus, London

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from NASSAUER HOF Team on 8 Oct 2023
Sehr geehrter Gast,herzlichen Dank für Ihren Besuch und Ihre Bewertung. Wir bedauern es sehr, dass wir Ihre Erwartungen nicht in allen Bereichen erfüllen konnten.Beste GrüßeIhrNASSAUER HOF TEAM

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel
Wonderful, classy, quaintly old-fashioned hotel in a great location.
Stayed 3 nights in Jul 2023
Response from Amanda Silva Rocha on 28 Jul 2023
Dear James,Thank you very much for your kind feedback.We are looking forward to welcoming you again in the near future.Best regards

10/10 Excellent

ashok

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel in the heart of Wiesbaden. The staff were welcoming and friendly. The room was spacious and comfortable with an excellent bathroom. There was a wide selection of food and drink for the buffet breakfast in the Orangerie. The Ente restaurant served up a truly amazing dinner worthy of a Michelin star.
Stayed 1 night in Jul 2023
Response from NASSAUER HOF Team on 27 Jul 2023
Dear ashok,thank you very much for your visit to the Nassauer Hof and your superb rating. We are pleased that you enjoyed your stay and were satisfied with our services, especially the dinner in the ENTE.We would be very happy to welcome you again. You are always most welcome!With best regardsYour NASSAUER HOF TEAM

8/10 Good

Sundus

Stayed 4 nights in Jul 2023
Response from Amanda Silva Rocha on 23 Aug 2023
Dear Sundus,Thank you for your rating.We are glad you enjoyed your stay and are hoping to receive 5 star rating after your next visit :)Best regardsHotel Nassauer Hof

10/10 Excellent

Jean-Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
Very nice hotel, great location,old style with carpet and marble, etc. If you like it. Very accommodating and friendly staff
Stayed 2 nights in Jun 2023
Response from NASSAUER HOF Team on 13 Jun 2023
Dear Jean-Francois,thank you for staying with us and for your nice and friendly feedback. We are very happy that you enjoyed the Nassauer Hof! We are looking forward to your next visit. Best regards Your NASSAUER HOF TEAM

10/10 Excellent

Robert, Jonestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, breakfast buffet is certainly not 5 star
Stayed 3 nights in Apr 2023
Response from NASSAUER HOF Team on 9 May 2023
Dear Robert,thank you very much for your visit to the Nassauer Hof and your rating. We are pleased that you were satisfied with location of the Hotel.Even more we are sorry that the Breakfast buffet was not satisfactory, and we sincerely apologize to you. Nevertheless, we would be very happy to welcome you again. You are always most welcome!With best regardsYour

10/10 Excellent

Murtadha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Apr 2023
Response from NASSAUER HOF Team on 9 May 2023
Dear Murtadha,thank you so much for staying with us and for your wonderful feedback! Hoping to have the pleasure to welcome you again in Wiesbaden and looking forward to your next visit.Best RegardsYour

10/10 Excellent

Camelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for long layover
Impressive service. The hotel is located in a wonderful neighborhood with restaurants, shopping, theatre, and casino in short walking distance.
Stayed 1 night in Feb 2023
Response from NASSAUER HOF Team on 6 Feb 2023
Dear Camelia,thank you so much for your wonderful feedback. We love to hear, that you enjoyed our service and your layover stay in WiesbadenBest regardsYOUR NASSAUER HOF TEAM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay Weisbaden
Great hotel, frinedly and helpful staff. Very clean and well located. Great facilities and food.
Stayed 2 nights in Nov 2022
Response from Hotel Nassauer Hof on 6 Dec 2022
Dear Guest,Thank you very much for finding the time to give us such positive feedback!It is nice to hear that you felt comfortable in our house. We are already looking forward to your next visit here in beautiful Wiesbaden!Best regardsYour Hotel Nassauer Hof Team

10/10 Excellent

DANIEL, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with geese service
Stayed 1 night in Nov 2022
Response from Hotel Nassauer Hof on 6 Dec 2022
Dear Daniel, thank you very much for taking the time to rate our house and service. We are pleased that your stay met your expectations.We would be happy to welcome you again as a guest in our house in the future.Many greetingsYour Nassauer Hof Team

10/10 Excellent

Mekol

Stayed 1 night in Aug 2022
Response from Hotel Nassauer Hof Team on 22 Aug 2022
Sehr geehrter Gast,wir danken Ihnen für Ihre Bewertung und hoffen, dass Sie eine angenehme Rückreise hatten. Sie, unsere Gäste stehen bei uns im Mittelpunkt, daher möchten wir Ihren Aufenthalt immer zu Ihrer vollsten Zufriedenheit gestalten.Gerne heißen wir Sie in Zukunft wieder im Hotel Nassauer Hof willkommen.Viele GrüßeIhr Nassauer Hof Team

10/10 Excellent

william lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay at this Hotel.
Stayed 1 night in Jul 2022
Response from Hotel Nassauer Hof Team on 11 Aug 2022
Dear William, thank you for your review. We hope you had a pleasant return journey. You, our guests, are our main focus, so we always want to make your stay to your complete satisfaction. We would be pleased to welcome you back to the Hotel Nassauer Hof in the future. Many greetings Your Nassauer Hof team

10/10 Excellent

Aimee

Stayed 2 nights in Jun 2022
Response from Hotel Nassauer Hof on 30 Jun 2022
Sehr geehrte Frau Aimee, wir danken Ihnen für Ihre Bewertung und hoffen, dass Sie eine angenehme Rückreise hatten. Sie, unsere Gäste stehen bei uns im Mittelpunkt, daher möchten wir Ihren Aufenthalt immer zu Ihrer vollsten Zufriedenheit gestalten. Gerne heißen wir Sie in Zukunft wieder im Hotel Nassauer Hof willkommen. Viele Grüße Ihr Nassauer Hof Team

8/10 Good

Nosa

Liked: Cleanliness, amenities
Very close to airport
Stayed 3 nights in Nov 2021
Response from Hotel Nassauer Hof on 8 Nov 2021
Dear Guest thank you for your review and hope you had a pleasant return trip. We were very pleased about your good feedback. We would be pleased to welcome you back to the Hotel Nassauer Hof in the future. Many greetings Your Nassauer Hof team

10/10 Excellent

Hussein

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service / hotel
An amazing stay in a super hotel centrally located
Stayed 2 nights in Oct 2021
Response from Hotel Nassauer Hof on 4 Nov 2021
Dear Hussein, we would like to sincerely thank you for taking the time to evaluate your stay. Dear guest, we would be delighted to welcome you again at the Hotel Nassauer Hof Yours sincerely The Nassauer Hof Team

10/10 Excellent

Neal

Stayed 1 night in Oct 2021
Response from Hotel Nassauer Hof on 26 Oct 2021
Dear Mr Neal, Thank you very much for the time you took for the feedback after visiting our hotel. We are pleased to hear that our product as well as our service quality convinced you during your stay at Hotel Nassauer Hof. We look forward to welcoming you again in one of our beautiful hotels of Hommage Luxury Collection. Yours sincerely The Nassauer Hof Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great location. Super friendly staff.
Stayed 2 nights in Oct 2021
Response from Hotel Nassauer Hof on 26 Oct 2021
Dear Mr Thomas, Thank you very much for the time you took for the feedback after visiting our hotel. We are pleased to hear that our product as well as our service quality convinced you during your stay at Hotel Nassauer Hof. We look forward to welcoming you again in one of our beautiful hotels of Hommage Luxury Collection. Yours sincerely The Nassauer Hof Team

10/10 Excellent

Linda, Bradenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermal bath on site. Michelin rated restaurant. Lovely traditional hotel. Excellent service!
Stayed 2 nights in Sep 2021
Response from Hotel Nassauer Hof on 6 Oct 2021
Dear Mrs Linda, we would like to sincerely thank you for taking the time to evaluate your stay. We would be delighted to welcome you again at the Hotel Nassauer Hof Yours sincerely The Nassauer Hof Team

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
27th Year Wedding Anniversary
It was our 27th wedding anniversary and this was the perfect weekend getaway for us to relax and enjoy each other’s company.
Our arrival
Relaxing at the Thermal Pool
Spa locker room
Hotel at night
Stayed 1 night in Sep 2021
Response from Hotel Nassauer Hof on 22 Sept 2021
Dear Ms Olivia thank you very much for taking the time to rate our hotel. We are pleased that you enjoyed your stay and your 27th wedding anniversary very much. We hope to welcome you as our guest again soon and wish you the best for your marriage. Best regards Your Nassauer Hof Team

8/10 Good

Klaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is great. A renovation of the Hotel is long overdue. The room we stayed in is outdated. The bathroom is as bad. The landscaping in front of the Hotel is very sloppy. The pictures shown with fountain in front (it’s the fountain from the Kurhaus park) are misleading.We were very disappointed and won’t stay here again until the Hotel is renovated.
Stayed 2 nights in Aug 2021
Response from Hotel Nassauer Hof on 22 Sept 2021
Dear Guest, we would like to sincerely thank you for taking the time to evaluate your stay. This enable us learn more about the different needs of our guests and to continuously develop ourselves. On the other side we deeply regret to hear that you did not enjoy the stay as we have wished. Dear guest, we would be delighted to welcome you again at the Hotel Nassauer Hof Yours sincerely The Nassauer Hof Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel is as I remembered it but not as clean specially around the outdoor restaurant area. Service is not as nice. However, room is clean and smells good. Checkin was swift and staff were friendly. Valet were very courteous too.
Stayed 1 night in Sep 2021
Response from Hotel Nassauer Hof on 7 Sept 2021
Dear Guest, we would like to sincerely thank you for taking the time to evaluate your stay. This enable us learn more about the different needs of our guests and to continuously develop ourselves. On the other side we deeply regret to hear that you were not happy with the service and the cleanliness of the outdoor areas. Please be sure that we take your feedback serious and discuss it internally. Dear guest, we would be delighted to welcome you again at the Hotel Nassauer Hof Yours sincerely The Nassauer Hof Team

10/10 Excellent

Anders

Travelled with family
Liked: Property conditions & facilities, room comfort
Perfect Wiesbaden
The stay was really nice. Great service, very attentive staff, just a perfect experience
Stayed 4 nights in Jul 2021
Response from Hotel Nassauer Hof on 3 Aug 2021
Dear Guest, we would like to sincerely thank you for taking the time to evaluate your stay. We are happy that you enjoyed your stay at our grandhotel. We would be delighted to welcome you again! Yours sincerely, The Nassauer Hof Team

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest best run hotel in Weisbaden.
The nicest most elegant classic hotel in Wiesbaden. Beautiful food service. Classical music in the orangerie during breakfast. You feel like you have stepped back into a more civilized time. The location is absolutely unbeatable as well. The staff so friendly. I was greeted by name as I walked in. A joy.
Stayed 2 nights in Jul 2021
Response from Hotel Nassauer Hof on 27 Jul 2021
Dear Guest, we would like to sincerely thank you for taking the time to evaluate your stay. It was a pleasure to have you as our guest! We would be delighted to welcome you again at the Nassauer Hof. Yours sincerely The Nassauer Hof Team

10/10 Excellent

Marjorie, NAPLES, FL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a prime location. Staff at check in very warm and helpful. Delicious breakfast despite not having a buffet.
Stayed 4 nights in Jul 2020
Response from Hotel Nassauer Hof on 28 Jul 2020
Dear Guest, Thank you for taking the time to rate our hotel. We are very pleased that we met all expectations during your stay. We make every effort to implement the current rules as well as possible and give the guests a holiday they deserve. We look forward to welcoming you back as a guest in our house in the future. Many greetings

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
feeling at home and There is no change to the room service and catering regulations.
Stayed 8 nights in Nov 2019
Response from Hotel Nassauer Hof Team on 16 Dec 2019
Hi there, thank you very much for your comment regarding your stay at the Hotel Nassauer Hof in Wiesbaden. We are glad you had a good time while staying with us! Thank you so much for your honest feedback and for your lovely words about your expierience. This feedback will serve an encouragement to all of our staff! We would be happy to have you back anytime soon. Warm regards from Wiesbaden, Your Hotel Nassauer Hof

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was so good abt this hotel , loved this , would like to stay here again and again
Stayed 3 nights in Nov 2019
Response from Hotel Nassauer Hof on 18 Nov 2019
Dear Guest, thank you very much for your feedback. We are very happy that you liked our hotel. We hope that we can welcome you again soon. Bets regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Nassauer Hof on 21 Nov 2019
Lieber Gast, Vielen Dank für Ihre Bewertung! Wir sind über jedes Feedback sehr dankbar und hoffen Sie bald wieder als Gast begrüßen zu dürfen. Viele Grüße

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is polished like a gem. I have never seen a hotel where all the common areas were so clean. My room was very simple, but very good. I really liked the pool. I liked how the staff checked on me in the evening to make sure I had everything I needed. I am already recommending this hotel to people at my company to stay there if they take a trip to the area or are doing a layover.
Stayed 8 nights in Oct 2019
Response from Hotel Nassauer Hof on 1 Nov 2019
Dear guest, Thank you for taking the time to rate our hotel. We are very pleased that you enjoyed your stay. We very much hope that we will be able to welcome you as our guest again in the future. Many greetings Your Nassauer Hof Team

6/10 Okay

Tslil

Liked: Cleanliness, property conditions & facilities
Beautiful hotel- bad ROI, not worth it.
We were disappointed from our recent stay at Nassauer Hof especially because of the "Spa". When reading the description in hotels.com you expect to arrive to a "full service spa" as mentioned in the main amenities. Although the pool is indeed beautiful, that was it!... They do have a sauna, as mentioned couple of times on hotels.com (under things to do and special features), but in order to access the sauna you need to pay additional 15 euro per person per day! Which is NOT stated under additional fees and "small print". So- overall just disappointing expecting to come to a luxury hotel and spa (for almost 300 euro per night) and discover that the spa is simply a pool. A beautiful one, but nevertheless, just a pool. Location is great and the room was large and comfortable. Unfortunately, we expected one thing and got something else and that put a damper on our experience.
Stayed 2 nights in Oct 2019
Response from Hotel Nassauer Hof on 1 Nov 2019
Dear Mr Tslil, Thank you for taking the time to rate our hotel. We will gladly check the description on hotels.com again. We hope that you enjoyed your stay and that you will visit us again in the future! Your Nassauer Hof Team

10/10 Excellent

Thomas Urich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hire Another Barman
The "Lobby Bar" is nice, but it takes too long for one man to do everything. He needs more help. Exquisite furnishings and fine attention to detail. My BEST Hotel Ever.
Stayed 1 night in Oct 2019
Response from Helena Miller on 7 Oct 2019
Dear Mr. Urich, thank you very much taking your time to comment your stay at the hotel Nassauer Hof in Wiesbaden. We appreciate your constructive critisism and we will pass it on to the responsible department. Therefor we want to continue to develop ourselves and give you and our guests a pleasant stay. We look forward welcoming you again at our beautiful grandhotel in Wiesbaden! With kind regards Your Nassauer Hof Team

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2018
Response from Marketing Coordinator on 2 Oct 2019
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt in unserem Hotel zu bewerten. Schön, dass Sie sich bei uns wohl gefühlt haben und Sie mit unserem Preis- und Leistungsverhältnis zufrieden waren. Wir hoffen Sie kommen uns schon bald wieder besuchen und verbleiben bis dahin mit herzlichen Grüßen aus Wiesbaden. Ihr Nassauer Hof Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the competence level of some front desk staff, while professional in appearance, is not commensurate with price point
Stayed 3 nights in Sep 2019

10/10 Excellent

Marty, Florida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent. Breakfast excellent. Front desk staff superb.
Stayed 2 nights in Aug 2019
Response from Hotel Nassauer Hof on 4 Sept 2019
Dear Mr. Marty, thank you very much for your comments regarding your stay at the Hotel Nassauer Hof in Wiesbaden. We are very pleased you had a good time staying with us and that you liked our front desk staff and culinary breakfast. We are looking forward to inform our team about your nice feedback, which always serves as a motivation for the entire team. We would be happy to have you back anytime soon! Warm regards from Wiesbaden, Your Hotel Nassauer Hof Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant common spaces, beautiful architecture. The hotel is well located in the center of Weisbaden
Stayed 2 nights in Aug 2019
Response from Hotel Nassauer Hof on 4 Sept 2019
Dear Guest, thank you very much for your comments regarding your stay at the Hotel Nassauer Hof in Wiesbaden. We are very pleased that our hotel offer has left nothing to be desired and you have enjoyed the ambience. We would be happy to have you back anytime soon! Warm regards from Wiesbaden, Your Hotel Nassauer Hof Team

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Check in was annoying - I didn’t realise you needed to clarify two people in the room (which I had thought I did anyway). They were not very nice about the process and charged us 30% more for the room - breakfast not even included. Otherwise we enjoyed the stay. Hotel is slightly dated.
Stayed 2 nights in Jul 2019
Response from Helena Miller on 26 Jul 2019
Dear guest, thank you very much for your evaluation! We are happy to receive any feedback as it helps us to constantly improve our service. I have examined your complaint with the appropriate department. Unfortunately there was a misunderstanding with the reservation. In Expedia only one person was listed as a traveller and not two. Therefore, the price had to be adjusted. We're very sorry for the inconvenience! For the next booking you can contact our reservation department by phone. They will be happy to find the right room for you. We look forward to your next visit! Best regards Your Nassauer Hof Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Helena Miller on 12 Jul 2019
Dear Anonymous, thank you very much for your comments regarding your stay at the Hotel Nassauer Hof in Wiesbaden. We are very pleased, you had a good time staying with us and that you liked our staff. We are looking forward to inform our team about your nice feedback, which always serves as a motivation for the entire team. We would be happy to have you back anytime soon! Warm regards from Wiesbaden, Your Hotel Nassauer Hof Team

6/10 Okay

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
Could have been better
Spa, bar and upscale restaurant were closed for 2 week vacation. Very disappointing. Were only told this on hotels.com after we had paid no refundable price. I had called the hotel to book dinner reservations. They had no record of it. When we went to one restaurant that I had wanted they said I had booked it one month before. So, I guess, hotel booked it and forgot to note it. Very disappointing
Stayed 2 nights in Jun 2019
Response from Helena Miller on 12 Jul 2019
Dear Diane, thank you very much for taking your time to comment your visit at our hotel. We apologize for any incovenience regarding your overnight stay and that we could not meet all of your expectations. Please be assured, that we discussed the situation at hotels.com with our team. We always try to meet all our guests needs and are looking forward to your next visit, to convince you of our quality and service. Best regards from Wiesbaden Your Nassauer Hof Team

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Marketing Coordinator on 26 Jun 2019
Dear Michal, thank you so much for your comments regarding your stay at the Hotel Nassauer Hof in Wiesbaden. It’s a pleasure to receive such positive feedback and to get to know you had a good time while staying with us. We would be happy to have you back anytime soon! Warm regards from Wiesbaden Hotel Nassauer Hof

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Miller on 5 Jun 2019
Sehr geehrte Petr, vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Wir hoffen Sie schon bald wieder begrüßen zu dürfen und verbleiben bis dahin mit herzlichen Grüßen aus Wiesbaden. Ihr Nassauer Hof Team

8/10 Good

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Miller on 5 Jun 2019
Sehr geehrte Petr, vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Wir hoffen Sie schon bald wieder begrüßen zu dürfen und verbleiben bis dahin mit herzlichen Grüßen aus Wiesbaden. Ihr Nassauer Hof Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Marketing Coordinator on 23 Apr 2019
Deat Guest, thank you very much for taking your time to comment your stay at the Hotel Nassauer Hof in Wiesbaden. We are glad you had a good time staying with us. It's always a pleasure to receive positive Feedback We would be happy to have you back anytime soon! Warm regards from Wiesbaden, Your Hotel Nassauer Hof Team