Exterior

Reviews of Fontana Hotel Wiesbaden

3 out of 5
Fontana Hotel Wiesbaden
Sonnenberger Str. 62, Wiesbaden, HE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 123 reviews" "
Rating 8 - Good. 40 out of 123 reviews" "
Rating 6 - Okay. 4 out of 123 reviews" "
Rating 4 - Poor. 3 out of 123 reviews" "
Rating 2 - Terrible. 0 out of 123 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tobias Austmeyer on 27 Mar 2024
Der Gregory, thank you very much - we are very happy that you liked your stay at the Fontana so much - even though it was just for a short over-night stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Bettina Joswieg on 11 Nov 2023
Vielen Dank für Ihre tolle Bewertung. Wir haben uns sehr gefreut.Mit lieben GrüssenBettina Joswieg

8/10 Good

Rudiger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Bettina Joswieg on 21 Oct 2023
Vielen Dank für Ihre tolle Bewertung.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bettina Joswieg on 23 Sept 2023
Vielen Dank für Ihre tolle Bewertung. Wir haben uns sehr gefreut.Mit lieben GrüssenBettina Joswieg

8/10 Good

Anke

Stayed 2 nights in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Safe area. Not far from the city center. Comfy bed. Good size room. Friendly staff. Very happy with this hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe, close to both the park and hospital, and walkable to town, Hotel Fontana was a great choice for us. Staff was welcoming, helpful and kind.
Stayed 4 nights in Aug 2023
Response from Bettina Joswieg on 6 Sept 2023
Thank you for the great ratingI wish you both all the bestRegardsBettina

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Frederic, Colorado Springs

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Fontana is my absolute favorite place to stay in Wiesbaden. The owner, management and staff treat every customer with dignity as if they were family. Front desk personnel had inside knowledge of Wiesbaden's events calendar and gave me great tips regarding interesting things to do and see. The breakfast is a full breakfast with hot dishes, continental specialties and fresh fruit. Proximity to the Kurpark, Kurhaus and Stadtmitte is a huge plus.
Stayed 4 nights in May 2023
Response from Bettina Joswieg on 27 May 2023
thank you very much for the great rating. we were happy that you were with usmaybe we will meet again. :-)RegardsBettina Joswieg

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place & service
We had a great stay at Fontana Hotel. They took it upon themselves to provide an early checkin knowing we travelled a long distance to get there and were arriving mid morning. They were very friendly and helpful. Our room/suite was very clean and well supplied. The bed was very comfortable. Breakfast was amazing. we would definitely stay there again and would highly recommend to others.
Stayed 2 nights in May 2023
Response from Bettina Joswieg on 19 May 2023
Thank you for the great rating, we are very pleasedmaybe you will come to our hotel againregardsBettina Joswieg

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wiesbaden, da wo es schön ist.
Einfach immer wieder netter Empfang, sehr persönlich. Tolle Lage direkt am Kurpark.
Stayed 1 night in Oct 2022

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
We stayed here because it's half way between the wine region and the FRA airport. Friendly staff (although English communication was a bit raw) and comfortable room. Basic amenities consider eco-friendly seems to be a big issue in Germany. Breakfast is very basic comparing to other places we stayed during this trip. The biggest drawback is there is no AC, which even in early September is a bit warm by American standards.
Stayed 2 nights in Sep 2022
Response from Bettina Joswieg on 12 Sept 2022
Thank you for your good rating.we will talk to the breakfast service about an extended selection. Thank you for your encouragement. We regret that it was too warm in the room despite the fan.we would like to welcome you again.RegardsBettina Joswieg

10/10 Excellent

Frank, Darien

Travelled with family
Liked: Cleanliness, staff & service, amenities
It‘s in excellent condition- modern, yet located in an older upscale area of the city.
Stayed 1 night in Aug 2022
Response from Bettina Joswieg on 12 Sept 2022
thank you very much for your great rating.We were very pleased

10/10 Excellent

Christian

Stayed 1 night in Aug 2022
Response from Bettina Joswieg on 12 Aug 2022
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns sehr darüber. Wir würden Sie gerne wieder bei uns begrüssen. Mit lieben Grüssen Bettina Joswieg

8/10 Good

Falko

Stayed 3 nights in Apr 2022
Response from Bettina Joswieg on 30 Apr 2022
Sehr geehrter Herr Falko, vielen Dank für Ihre gute Bewertung. Darüber haben wir uns sehr gefreut. Vielleicht können wir Sie wieder bei uns im Hotel begrüssen. Mit lieben Grüssen Bettina Joswieg

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ostern im Grünen
Zentral zur Wilhelmstrasse aber direkt am Park und im „Grünen“ Sonnenberg. Sehr netter persönlicher check in. Unkompliziert auch mit Hund.
Stayed 1 night in Apr 2022
Response from Tobias Austmeyer on 24 May 2022
Lieben Dank für Ihre Top Bewertung. Klasse, dass es allen so gut gefallen hat.

8/10 Good

elvira

Stayed 1 night in Apr 2022
Response from Bettina Joswieg on 20 Apr 2022
Vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr darüber. Mit vielen Grüssen

10/10 Excellent

Christian

Stayed 1 night in Mar 2022
Response from Tobias Austmeyer on 12 Mar 2022
Herzlichen Dank für die 1A Bewertung. Wir freuen uns sehr, dass Ihnen der Aufenthalt im Komfort EZ so gut gefallen hat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Hotel, gern wieder.
Nettes Hotel und guter Lage. Service sehr nett und zuvorkommend. Frühstück sehr gut. Rezeption nicht immer besetzt, aber klar kommuniziert, so dass dies kein Problem war. Sehr angenehme Preise in der Minibar. Gern wieder.
Stayed 2 nights in Nov 2021
Response from Tobias Austmeyer, GF on 30 Nov 2021
Unser herzliches Dankeschön für ihre individuelle Bewertung und die Top Punktevergabe!

10/10 Excellent

Elcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

alex

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location on the park as well as a bus line. Fantastic and flexible staff who were super helpful. The woman running breakfast even memorized our coffee choices! They helped us with late check in and ordered a taxi. Wonderful hotel
Stayed 3 nights in Aug 2021
Response from Bettina Joswieg on 23 Aug 2021
Thank you for your great rating we are very pleased

10/10 Excellent

Laurent

Stayed 10 nights in Aug 2021
Response from T.Au on 25 Sept 2021
Super, wir freuen uns sehr über Ihre perfekte Bewertung. Herzlichen Dank!

10/10 Excellent

David

Stayed 4 nights in Apr 2021
Response from Tobias Austmeyer on 7 Jun 2021
Dear Mr. O., thank you so much for the perfect 10. We are very happy that you enjoyed your stay in one of our Jr.Suites.

10/10 Excellent

Thomas, Victoria, BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very quiet and relaxing. Excellent breakfast.
Stayed 3 nights in Oct 2020
Response from Tobias Austmeyer on 3 Nov 2020
Dear Thomas, thank you very much for the excellent rating! We are very pleased that you liked our breakfast and that you enjoyed your stay in the Jr.Suite so much.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Fontana was comfortable and practical for ease of access to the city. It is a 10 minute walk to the city center. Our room was spacious and well kitted out. The only thing I would do differently would be maybe to book a room to the rear of the property as the road outside can be noisy. ALSO NEVER LEAVE THE HOTEL OR YOUR ROOM WITHOUT YOUR KEY IF THERE IS NOONE ON RECEPTION!!
Stayed 7 nights in Aug 2020
Response from Tobias Austmeyer on 22 Sept 2020
Dear Sarah, thank you very much for the very good rating of your stay in the Jr.Suite. Of course it's annoying, but we also come at night when the key is forgotten in the room. Fortunately, this only happens 1-2 times a year ;-)

8/10 Good

susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehmer Aufenthalt in ruhiger Lage
Der Aufenthalt war für uns angenehm und erholsam. Die Lage des Hotels in ruhiger Wohngegend ermöglichten uns etwas Erholung von den Alltagspflichten. Die Räume waren sauber und gepflegt. Wir wurden freundlich und zuvorkommend bedient.
Stayed 2 nights in Jul 2020
Response from Bettina Joswieg on 27 Jul 2020
Sehr geehrte Frau Karthäuser, vielen Dank für Ihre positive Bewertung. Ich habe mich sehr gefreut. Vielleicht kommen Sie mal wieder zu uns ins Hotel. Ich wünsche Ihnen alles Gute und viele liebe Grüße

10/10 Excellent

Christian

Stayed 5 nights in Jun 2020
Response from T.Au on 4 Aug 2020
Toll, dass es Ihnen perfekt gefallen hat - ein dickes Dankeschön !

10/10 Excellent

Thomas, Victoria, BC Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in a beautiful location. The staff were very friendly and helpful and the breakfast was very good. Would definitely stay here again.
Stayed 5 nights in Jun 2020
Response from Bettina Joswieg on 1 Jul 2020
Thank you for your positive review. We are very pleased. Maybe we will see us again. Regards Bettina Joswieg

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residential Neighborhood Gem!
One of the nicest smaller hotels I’ve stayed in. Staff friendly, breakfast plentiful, refrigerator well stocked!
Stayed 2 nights in Mar 2020
Response from T.Au on 30 Mar 2020
Herzlichen Dank für die perfekte 10. Wir freuen uns sehr über Ihr großes Lob und die positive Erwähnung unseres preisgünstigen Minibar-Angebots.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and good location. A walk through a lovely park into the town.
Stayed 1 night in Mar 2020
Response from T.Au on 28 Mar 2020
Thank you very much - we are happy you enjoyed the stay and Wiesbaden !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from T.Au on 30 Mar 2020
Liebe/r Anonymus, ein ganz dickes Dankeschön - toll, dass es Ihnen super gefallen hat.

10/10 Excellent

Arleton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !!
Stayed 1 night in Feb 2020
Response from T.Au on 18 Feb 2020
Thank you - we are happy that you liked your jr.suite with roof terrace so much.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from T.Au on 20 Dec 2019
Sehr geehrte/r Anonymus, danke für Ihre nichts aussagende, schlechte Bewertung vom 08.12.2019.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Bettina Joswieg on 30 Oct 2019
Vielen Dank für Ihre positive Bewertung. Wir freuen uns Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüssen Bettina Joswieg

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very cozy and in a very good spot, within walking distance of all shops, restaurants, etc.
Stayed 1 night in Oct 2019
Response from Bettina Joswieg on 10 Dec 2019
Thank you for your positive feedback. Maybe we see you again in our hotel. Regards Bettina Joswieg

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from T.Au on 7 Mar 2020
Thank you so much for the perfect rating. We are very happy that you liked your stay so much at the Fontana Hotel Wiesbaden.

10/10 Excellent

Sue, Naples, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful lady at the front desk to greet us. Great location - walking distance to center. Very quiet at night. Highly recommend this hotel. Great value.
Stayed 1 night in Sep 2019
Response from Bettina Joswieg on 16 Sept 2019
Thank you for your positive review, we look forward to welcoming you again regards Bettina

10/10 Excellent

murugananthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel great breakfast easy to walk to the city centre
Stayed 2 nights in Jul 2019
Response from T.Au on 5 Aug 2019
Thank you for your perfect rating. We are very pleased that you and your family liked the Jr.Suite and that you had a nice stay in Wiesbaden.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trouble in Wiesbaden
Great place - the only thing is the guests should be WARNED that they MUST take the main entrance key to the residence, or they will not be able to access the hotel at night. We forgot the key to the main entrance (we only had a key to the room), and when we called the management by pressing a button at the entrance, we were told that the management is not there, they owner does not live in Wiesbaden, and we were asked to look for another hotel (!!) and come back at 10:00 am next morning. No comments. Fortunately, we were able to get attention of other residents despite the late midnight time who were nice to come down and open the door for us. CONCLUSION: both keys, to the room and to the main door should be attached together, otherwise the guests are in BIG TROUBLE.
Stayed 1 night in Jun 2019
Response from T.Au on 2 Jul 2019
Thank you for the very good overall rating. We would like to comment on the key problem as follows: We inform each guest at check-in that the keyring consist of two different keys - one for the HOUSE DOOR the other one for the ROOM DOOR - and BOTH must always be taken along, as the reception is not attended 24 hours. The crucial mistake was made by the colleagues of the front desk, because we had not given you ONE keyring with 2 keys, but 2 SINGLE spare keys. These spare keys were necessary because the departing guest had taken the key and we were still waiting for the return. Unfortunately, you had taken only one of two keys and around midnight at the bell intercom system it was not clear that you took the room key with you, but left the front door key in the room. We thought you had taken NO KEYS with you. This is relevant because we can open the front door in such cases by phone. To make matters worse, NO ONE of the companys own staff was in Wiesbaden for such an emergency that evening (as we have been DAILY for the last 30 years) - so we had to say that you would have to look for a alternative hotel that night. We want to apologize for these missunderstandings and any inconveniences. In this case several unfortunate circumstances came together - but we are happy that in the end everything went well.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from T.Au on 20 Jun 2019
Toll - herzlichen Dank !

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, and modern. Could have used an in room coffee machine and iron. Other than that the room was great.
Stayed 2 nights in Apr 2019
Response from T.Au on 9 Apr 2019
Thank you so much for the perfect rating. For fire safety reasons providing in room ironing is not longer allowed in Germany but we set up iron and board in a separate room.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, a delightful suite for us, helpful staff, delicious breakfast.
Stayed 3 nights in Feb 2019
Response from T.Au on 5 Mar 2019
Thank you for the perfect rating. We are happy that you enjoyed your stay at the Fontana Hotel.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from T.Au on 1 Apr 2019
Dear Anonymous, thank you so much for your perfect rating of 5 stars.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super weekend !!
Superb city - wonderful Christmas market, absolutely magical. Hotel location perfect walking distance to city centre. Functional no fuss or frills hotel, exceedingly clean and lovely and warm! Didn’t eat at hotel so can’t comment on food. Helpful staff. Very limited hotel parking but able to park nearby on the street for free. Would recommend hotel & city for mini break.
Stayed 2 nights in Dec 2018
Response from T.Au on 27 Dec 2018
Dear Anonymous, thank you very much for your individual comments and the recommendation. We are happy that you liked Wiesbadens "Sternschnuppenmarkt" so much as well.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Very simple good value hotel, exceptionally clean and staff were very nice!
Stayed 2 nights in Oct 2018
Response from Tobias Austmeyer on 13 Nov 2018
Thank you so much for the perfect rating and that you found our staff möge.

10/10 Excellent

Tad, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff. Right on the park, beautiful and convenient location!
Stayed 1 night in Oct 2018
Response from T.Au on 16 Oct 2018
Tad, thank you so much for the perfect rating and the great praise to the staff. We are glad that you liked the stay in the Fontana and in Wiesbaden so much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel experience, location and staff. Have stayed 45+ nights in business travel to Wiesbaden.
Stayed 2 nights in Oct 2018
Response from T.Au on 16 Oct 2018
We are always happy about your visit. Thank you for the excellent rating.

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2018
Response from T.Au on 11 Sept 2018
hm ...