Fitness facility

Reviews of DoubleTree by Hilton Hotel Wichita Airport

4 out of 5
DoubleTree by Hilton Hotel Wichita Airport
2098 Airport Rd, Wichita, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 652 out of 1011 reviews" "
Rating 8 - Good. 216 out of 1011 reviews" "
Rating 6 - Okay. 64 out of 1011 reviews" "
Rating 4 - Poor. 45 out of 1011 reviews" "
Rating 2 - Terrible. 34 out of 1011 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aleze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was hospitable and the location was convenient. I will definitely stay here again!
Stayed 4 nights in Mar 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service from desk, waitress, and transport. Property is clean and well kept. The need to douse each room with scent was not necessary and offensive to my sinuses and eyes.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Tiffany,Thank you for sharing your short, yet delightful review. Our team at DoubleTree by Hilton Wichita Airport works hard to ensure our guests have an amazing stay, so they will be delighted to know you were impressed with their wonderful service. We look forward to welcoming you back for another five-star experience.

4/10 Poor

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Property in desperate need of update.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Dana,Thank you for your review. It was a pleasure having you here, and we're delighted our excellent location suited your needs well. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback about updates will be shared internally for further consideration. We hope you enjoyed your time in Wichita and wish you safe travels.

8/10 Good

SHIWEN

Liked: Staff & service, amenities, property conditions & facilities
The cafeteria close too early!
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Shiwen,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay. That said, your feedback about the availability of the cafeteria will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Wichita.

10/10 Excellent

Diana

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed because we had an early morning flight to save an additional two hour drive. The staff stood out as friendly and welcoming, and knowledgeable. The room was exceptionally clean and bright.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Elizabeth, Thank you sincerely for choosing DoubleTree by Hilton Wichita Airport. We're absolutely delighted to hear that your stay with us was wonderful and that we've earned your glowing five-star review. Your feedback means the world to us, and we appreciate you highlighting our commitment to room cleanliness, and our attentive and friendly staff. We're also happy to hear that we could save you some time. We hope to welcome you back soon for another fantastic stay. It was truly a pleasure to have you as our guest.

10/10 Excellent

Joe

Travelled with family
Super room! Cookies are great!
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Joe,We're so glad you loved your room and enjoyed our cookies! It would be a pleasure to have you stay with us again at DoubleTree by Hilton Wichita Airport!

2/10 Terrible

Jaden

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice restaurant
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Joseph,We're thrilled to hear you enjoyed your visit to our restaurant. We take pride in creating a welcoming atmosphere and offering delicious meals. Your kind words inspire our team to continue delivering exceptional service. We can't wait to welcome you back to DoubleTree by Hilton Wichita Airport for another delightful dining experience!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay close to airport
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Carla,Thank you for allowing DoubleTree by Hilton Wichita Airport to host your recent stay. We're happy to hear you had an enjoyable visit and that you appreciated our great location within proximity to the airport. We're grateful for your positive rating, and we hope to have the pleasure of your company on another occasion.

10/10 Excellent

Shiwen

Stayed 1 night in Feb 2024

4/10 Poor

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price paid should have come with breakfast, key’s didn’t work had to go to front desk several times to rekey, pool door was locked when should have been open had to wait till got right key to open, and most staff were friendly but the one that checked us in not so much.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Melinda,Thank you for staying with us and taking the time to share your thoughts. We're glad most of our staff made you feel welcome, and we apologize for any instances when that was not the case. Please also accept our apologies for any issues with the pool door. We appreciate your patience. It's unfortunate there were some difficulties with the keys. It's important to keep them away from cell phones and similar devices. While breakfast is not provided, we're happy to suggest places nearby. If you're in the area again, please consider coming back to see us.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We didn’t realize there wasnt a continental breakfast. We should have paid closer attention, which of course we wil do next time
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Rhonda,Thank you for staying with us. It is unfortunate that you were unaware we do not offer a continental breakfast. Nevertheless, we hope this was a minor concern, and you enjoyed everything else about your stay. We wish you well!

6/10 Okay

GINU

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Michelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property lists free parking and airport shuttle. We were then told it’s $9 per day to park there if you are flying somewhere—who is staying at the airport hotel and not flying somewhere? The whole reason we booked this hotel was for the free parking! Very frustrating and the check in hostess was very rude.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Michelle,Thank you for reaching out and allowing us to address your concerns. We truly apologize for any confusion and inconvenience during your time with us, and especially any perceived rudeness as that is never our intention or the impression we want our guests to have. Rest assured, your feedback will be shared with the respective teams as we aim to uphold our high-quality standards and remain transparent. Down the line, we hope you consider returning for a better visit.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The transportation to the airport and the conenient location was very helpful. Had a small problem with the tv,and the staff was very helpful fixing the problem.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Robert,Thank you for trusting DoubleTree by Hilton Wichita Airport with your recent lodging needs. We're happy to hear you appreciated our convenient location, as well as the convenience of the airport shuttle service provided. While we're sorry for the issues you had with the television, we're glad that our team was able to rectify this. We're grateful for your kind comments, and we hope to have the pleasure of your company on another occasion.

10/10 Excellent

travis

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from General Manager on 13 Feb 2024
Dear David,Thank you so much for the five-star rating. We're so happy to know that you had a good time with us overall, and we trust that everything was in order for your visit. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, a bit outdated, nice breakfast, very comfortable spacious room for a very reasonable price. Will definitely stay again next time in Wichita.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Regina,Thank you for your review of DoubleTree by Hilton Wichita Airport! We're delighted you found our spacious rooms clean and started your day with our satisfying breakfast. It was a pleasure to have you stay with us, and we're looking forward to welcoming you back for another reasonably priced stay.

10/10 Excellent

Thomas Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and close to the airport.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Thomas,It is wonderful to know that you had an excellent experience with us. Receiving recognition for our convenient location, high standards of cleanliness, and peaceful atmosphere is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Bryce, Lindsborg

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking. Easy walk to airport terminal building, but they provide transport if needed.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Bryce,It's terrific you had a five-star stay with us at DoubleTree by Hilton Wichita Airport. Should your travels bring you back our way, we'd love to host you again!

10/10 Excellent

Barron, Coral Galbes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay but I enjoyed it
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Barron,Thank you for staying with us at DoubleTree by Hilton Wichita Airport. We're delighted that you enjoyed your five-star experience with us, and we can't wait to welcome you back in the future for another fantastic experience.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, convenient to airport, shopping, and restaurants
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Dear David,Thank you for choosing DoubleTree by Hilton Wichita Airport and for sharing your lovely, five-star review. We are delighted you were impressed with our beautiful property and great location. It would be an honor to be your "go-to" hotel on future trips to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good place and easy access to the airport
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear William,Thank you so much for choosing to stay with us at DoubleTree by Hilton Wichita Airport. Our goal is to provide every guest with a relaxing visit, so we're glad you enjoyed your trip. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 Good

Georganna

Travelled with family
Had to call shuttle 3 times, in cold back from Hawaii. No sign posted that breakfast was not included.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Georganna,Thank you for choosing DoubleTree by Hilton Wichita Airport. It was a pleasure having you as our guest, though we regret the issues you experienced with our shuttle service. We will investigate this further to determine what went wrong and make improvements. Also, on our Expedia.com page, we do note that there is a surcharge for breakfast. It is unfortunate you overlooked this. Nevertheless, we enjoyed having you and hope to see you again!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for us to be able to catch our early morning flight the next day and get back to our car when we returned!
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Todd,Thank you for choosing DoubleTree by Hilton Wichita Airport and for taking the time to share your lovely review. We are delighted our prime location was convenient for your needs, and we look forward to welcoming you back again someday.

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that I can leave my car here and pay much cheaper parking than the airport when I fly somewhere. Very quick transportation is provided to and from the airport also.
Stayed 1 night in Dec 2023
Response from General Manager on 24 Jan 2024
Dear Michelle,Thank you for the kind review. We're glad you appreciated our park-and-fly service, and we look forward to seeing you again at DoubleTree by Hilton Wichita Airport.

10/10 Excellent

Steven, Del mar

Liked: Amenities
Great priperty
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Steven,Thank you so much for the perfect rating. We're so happy to know that our amazing property left a positive impression on you and that you had a good time with us overall! Please come back and join us again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an airport hotel, the doubletree was a nice surprise. Lovely lively restaurant and bar. Food could be better though, or less expensive.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Denise,Thank you so much for your review. We're delighted to find that our great hotel exceeded your expectations and that you enjoyed spending time at our great restaurant and bar. Your feedback about our offerings will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Vu

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and kind
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Jacqueline,Thank you for your wonderful review! We will definitely share this with our staff as they work hard to ensure our guests have a comfortable stay; we always love and appreciate comments like this! We look forward to welcoming you back to DoubleTree by Hilton Wichita Airport for another great visit!

10/10 Excellent

Debbie, Quitman

Stayed 3 nights in Dec 2023

10/10 Excellent

ann

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was GREAT. Location EXCELLENT. We had so much fun!
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear David,We enjoyed hosting you at DoubleTree by Hilton Wichita Airport. Thank you for taking a moment to share your experience at our hotel, and we're pleased you loved our location. Our team hopes to welcome you back soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elida

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ann

Travelled with partner
Very attractive and very well maintained
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Ann,Thank you so much! Your compliments mean a great deal to us and let us know we're doing a great job at DoubleTree by Hilton Wichita Airport. We hope to be of service to you anytime your travels bring you this way!

10/10 Excellent

LISA

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are small
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Ed,Thank you for letting us know about your stay. It is great to hear that you enjoyed your visit overall. Please know we have a variety of rooms and bed options available, and our front desk team is always happy to accommodate a room change if we have an available room. We hope you will come back and see us again in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

NORMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Head’n for that Colorado Tan & Rocky Mt High❗️
I loved staying on the top floor at this particular property, lodged in a West-facing room. In-the-Morning… draw open the curtains. And there you have it! That million dollar view of the Colorado Rockies. As the rising sun in the east ~ floods the snowcapped peaks with the morning’s light!
Stayed 1 night in Oct 2023
Response from General Manager on 18 Dec 2023
Dear Norman,Thank you for your perfect rating. We are thrilled to read that you enjoyed your accommodations thanks to our breathtaking views of the Rockies. That is one of our favorite things about being located where we are. Overall, we are glad that you enjoyed your stay with us, and we look forward to welcoming you back.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place and its people are nice
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear William,We're delighted by your excellent rating of DoubleTree by Hilton Wichita Airport! It's always nice to hear that a guest enjoyed our courteous hospitality and stylish accommodations. Thank you for choosing to stay with us, and we hope you'll return

10/10 Excellent

Doris, Saint Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Doris,Thank you for your kind words about our hotel and for giving us a perfect rating. It was truly a pleasure having you here, and we hope you return soon!

10/10 Excellent

Alma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice to stay in a very clean and comfortable room.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Alma,We're so happy to know that our clean, comfortable accommodations were perfect for your needs. Thank you so much for the high rating, and we hope you'll come back and join us again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Laura,Thank you for sharing your comments with us. We are happy to know that you enjoyed your visit and appreciated our easy check-in process. It was a pleasure hosting you, and we hope to see you again soon!