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Reviews of 316 Hotel

2.5 out of 5
316 Hotel
1011 North Topeka Street, Wichita, KS

Reviews

7.4

Good

Rating 10 - Excellent. 147 out of 511 reviews" "
Rating 8 - Good. 192 out of 511 reviews" "
Rating 6 - Okay. 83 out of 511 reviews" "
Rating 4 - Poor. 46 out of 511 reviews" "
Rating 2 - Terrible. 43 out of 511 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020

6/10 Okay

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Jaysn, General Manager on 28 Oct 2020
Thank you Miguel for staying with us at the 316 Hotel. Jaysn General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay at this property. The entire place was filthy and there were undersirable people hanging around the parking lot and in the lobby as We arrived. Requested to see the room and staff stated ' Did you see the pictures on the website"?. The rooms smelled and the carpet, chairs, walls and bedspread were covered with stains.and vomit in the elevator.
Stayed 3 nights in Oct 2020
Response from Jaysn, General Manager on 28 Oct 2020
We are sorry about your visit with us. I have talked these issues with our staff. We also have security on most nights. With these improvements I hope you will give us another try. Thank you for your feed back.

10/10 Excellent

Anthony

Stayed 1 night in Oct 2020
Response from Jaysn, General Manager on 28 Oct 2020
Anthony, Thank you for visiting the 316 Hotel in Wichita, Kansas. Our staff is glad to hear that your time with us went well. We hope you can visit us again.

6/10 Okay

Mary

Stayed 2 nights in Oct 2020
Response from Jaysn, General Manager on 28 Oct 2020
Mary, Thank you for visiting the 316 Hotel in Wichita, Kansas. We hope that we can improve your next visit with us. Your feed back is important.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Jaysn, General Manager on 28 Oct 2020
Thank you for staying at the 316 Hotel in Wichita, Kansas. Your feed back is important to us

10/10 Excellent

Britley

Travelled with family
Stayed 1 night in Sep 2020
Response from Jaysn, General Manager on 28 Oct 2020
Britley, Thank you for visiting the 316 Hotel in Wichita, Kansas. Your feed back is important to us.

6/10 Okay

Verified traveller

Place is fine to stay, not major concerns but if you’re looking for an upscale place to stay, this is not it.
Stayed 1 night in Sep 2020

2/10 Terrible

Sheryl

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody was ever at the front desk. Nobody answered the phone When I did ger ahold of the front desk rhe person who answered told me he was a long term desk and nobody would be available to help me until the next day. There was no front desk or any mngt that day! He was told to answer the phone and help people with simple questions.
Stayed 1 night in Aug 2020
Response from Tayla F. on 21 Aug 2020
Thank you for your feedback, this is unacceptable. Please give us a call Monday through Friday 9am-6pm so we can get this solved!!!

10/10 Excellent

Audra

Stayed 1 night in Aug 2020
Response from Donald Ray on 4 Sept 2020
Audra, thank you for staying with is and sharing your score of or hotel. We look forward to seeing you again, soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
316
Very nice, comfortable place. Excellent staff
Stayed 3 nights in Aug 2020
Response from Tayla F. on 28 Aug 2020
Thank you for your feedback!

10/10 Excellent

Lyman

Stayed 1 night in Jul 2020
Response from Tayla F. on 13 Aug 2020
Thank you for your great response!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Tayla F. on 2 Aug 2020
Thank you for your review!

6/10 Okay

Cameron

Stayed 1 night in Jul 2020
Response from Tayla F. on 4 Aug 2020
Thank you for your review!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disturbing behavior from front desk personnel
This is an older hotel and I was concerned that it may not have the highest level of cleanliness. When we showed up to our room there was a spot on the bed that looked like something had spilled but not been cleaned up. The front desk person was very slow and made a few comments to my family that made us uncomfortable. In all honesty, I did not feel safe in this hotel. It is not located in the best area of town either. To top it all off we had left a few brand new shirts in one of our rooms on accident. We called the hotel and they had found them. However the gentleman at the front desk told us if we didn’t come by midnight to get them that they would likely not be there the next day then he hung up. We called back and he gave us the same explanation and hung up on us again. Very disturbing behavior. Our family will not return to this hotel.
Stayed 1 night in Jul 2020
Response from Tayla F. on 24 Jul 2020
Hi! Thank you for leaving a review; we appreciate your feedback! If you could give us a call Monday through Friday 7am-3pm we'd love to get this resolved with you!

4/10 Poor

April, Kansas City

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was friendly but the hotel could use some TLC. Didn’t feel like room was entirely cleaned throughly nor was the commons area in the lobby. No breakfast was served. Family had planned on eating our fast food at the tables but chairs and table did not appear wiped down. We are in a pandemic so that discouraged us and instead ate in the room.Dried paint on the bathroom countertop. Could be a fairly nice place if cleaned better. Not worth the price I paid. Just across from the hospital within walking distance so I’m sure that is why they can charge a higher price per night.
Stayed 1 night in Jul 2020
Response from Tayla F on 20 Jul 2020
Thank you for your feedback it helps us make change! I am sorry that you had an issue with your room, feel free to contact us about this issue!

8/10 Good

Balinda

Stayed 2 nights in Jul 2020
Response from Tayla F. on 2 Aug 2020
Thank you for your review! We hope you enjoyed your stay!

8/10 Good

Miranda

Stayed 2 nights in Jul 2020
Response from Tayla F. on 2 Aug 2020
Thank you for your great review!

6/10 Okay

Csaba

Stayed 2 nights in Jul 2020
Response from Tayla F on 24 Jul 2020
Thank you for your review! We greatly appreciate your feedback!

8/10 Good

Robertq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Tayla F. on 14 Jul 2020
Thank you for your review!

4/10 Poor

Constance

Stayed 3 nights in Jun 2020
Response from Tayla F. on 14 Jul 2020
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
None of the staff was wearing masks which made me uncomfortable. The air condition in the room smelled like mildew and didn't remove the humidity from the room.
Stayed 2 nights in Jun 2020
Response from Tayla F. on 14 Jul 2020
Thank you for your feedback it helps us make change! I am sorry that you had an issue with your room, feel free to contact us about this issue!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very nice the people were friendly. Lobby a little chaotic
Stayed 1 night in Jun 2020
Response from Tayla F on 29 Jun 2020
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the only thing missing were a light bulb and might have used shampoo.
Stayed 1 night in Jun 2020
Response from Tayla on 28 Jun 2020
Thank you for your feedback we greatly appreciate it.

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Tayla F on 22 Jun 2020
Thank you for your review!

8/10 Good

Scott

Stayed 1 night in Jun 2020
Response from Tayla F. on 14 Jul 2020
Thank you for your review!

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2020
Response from Tayla on 28 Jun 2020
Thank you for your review!

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Property conditions & facilities
There was nothing to like. Stains and gross everywhere
Stayed 2 nights in Jun 2020
Response from Tayla F on 16 Jun 2020
Thank you for your feedback it is greatly appreciated! Please give us a call during our business hours so we can get this resolved with you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was OK, but could not get TV to work right. Called desk for help, he came up and got it working and left. Less then 3 minutes it stopped again. Called him back, he came back, but seemed upset that I called back. But got it working again. But it only worked for a few minutes like before. This time I packed up went down to the desk and asked to be refunded for the room and that I was going to another hotel. He said I could leave, but no refund! He did move me to another room on the top floor. As soon as I got off the elever I could a awful smell from the carpet. And the TV in that room had the same problem as the first one. I went back down to compleain
Stayed 2 nights in Jun 2020
Response from Tayla F on 15 Jun 2020
Thank you for your feedback; it is very much appreciated! Please give us a call to discuss this matter.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in town good room clean en friendly staff
Stayed 1 night in Jun 2020
Response from Tayla F on 15 Jun 2020
Thank you for your great review!

2/10 Terrible

Lois, Salina, KS

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom faucet leaked, needed replaced. The carpet was torn at bathroom door, the carpet in the hallway was dirty, it was noisy.
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There was no hair drier the room and they ended up changing oir room after we asked 4 times for one as well as towels. There was also no breakfast. Everyone was nice and we were able to check in early.
Stayed 1 night in Jun 2020

2/10 Terrible

Elfruede, Layton , Utah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Clearly drug sales/use going on. Took one look at the room , left and found something decent. It stunk , curtains were shredded in room. Vagrants smoking at the front entryway. Disgusting. We checked in, watched continually , looked at the room , took our bags and left. Stayed somewhere else. For the same price
Stayed 1 night in Jun 2020
Response from Tayla F. on 7 Jun 2020
Thank you for your feedback; it is very much appreciated! Please give us a call to discuss this matter.

10/10 Excellent

Philip

Stayed 1 night in Jun 2020
Response from Tayla F on 15 Jun 2020
Thank you for your great review!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from General Manager on 18 May 2020
I am very sorry that you were not satisfied with your stay. If there is anything that we can do better next time please feel free to let us know!

6/10 Okay

Marco

Stayed 2 nights in May 2020
Response from General Manager on 25 May 2020
We appreciate your great feedback. We do hope you come back to see again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from General Manager on 30 Mar 2020
Thank you for the great rating! Please come back and see us again the next time you are in town.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Someone came immediately when we called for air conditioner help.
Stayed 1 night in Mar 2020
Response from General Manager on 30 Mar 2020
Thank you for the great rating! Please come back and see us again the next time you are in town.

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer service. Unfortunately, neighbors and previous occupants had been smoking cigarettes in the room.
Stayed 1 night in Mar 2020
Response from General Manager on 30 Mar 2020
Thank you for the great rating! Please come back and see us again the next time you are in town.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2020
Response from Glen on 12 Mar 2020
Thank you for taking the time to leave a score!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Glen on 5 Mar 2020
Thank you so much for the great score! We do hope you come back and see us again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Glen on 5 Mar 2020
Thank you so much for the great score. Please come back and see us again!

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable and clean.
Very friendly and responsive staff. Although its located in a part of town i wouldnt normally stay in i felt ver safe.
Stayed 1 night in Feb 2020
Response from Glen on 5 Mar 2020
We appreciate your great feedback. We do hope you come back to see again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, nice staff, not a variety of breakfast orange juice was almost frozen. The property was in a not so safe part of town
Stayed 1 night in Jan 2020
Response from General Manager on 31 Jan 2020
Thank you for the great review! I apologize we fell short in certain areas but am please that we met enough of your expectations to earn 4 stars. We are looking into ways to improve our breakfast and hope that you will see a change the next time you are in town.

8/10 Good

Gary, SPRINGFIELD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue we were attending so convenient for us.
Stayed 1 night in Jan 2020
Response from General Manager on 31 Jan 2020
Thank you for the great rating! Please come back and see us again the next time you are in town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from General Manager on 31 Jan 2020
Thank you for the great rating!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
This is my 2nd time coming to this hotel and I had a great stay. It is located near downtown so I love that it is convenient to anywhere within walking distance.
Stayed 1 night in Jan 2020
Response from General Manager on 5 Feb 2020
Thank you so much for the glowing review. We do hope to see you again soon.

6/10 Okay

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
New management is not better
The happy hour welcome is gone. The omelet bar is gone. There is no breakfast meat and no hot chocolate packets were put out the morning we were there. Our room with 2 Queen beds only had one chair. The staff was very friendly and helpful.
Stayed 1 night in Jan 2020
Response from General Manager on 30 Jan 2020
Thank you for your feedback. I understand your frustrations with some of the changes that have been made, but I assure you we are continuing to work on ways to get better. The breakfast is something we have been looking into finding ways to improve.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pros: I liked the style of it-- very attractive. The beds were comfortable, and even the many little pillows made it easier to find a comfortable sleep position. Desk staff were friendly and helpful, and even though something went wrong with the reservations I had done online, the manager worked with us and was able to get us rooms close together at the price stated online (important because I had students with me that I needed to supervise). Even the single rooms had two beds, which made it nice to have a choice on where to sleep. Cons: Lights from the parking lot shone directly in room windows, so sleeping with the curtains open for the beautiful view meant finding a location where the light was blocked. The area where the hotel is at is right in the middle of the highest homeless/drug addict/crime areas in Wichita, but little effort was made for security. There were two tufts of hair in my bed, one under one of my pillows and one between the sheets, probably animal. One of our rooms smelled like it had been lit on fire at some point. People were arguing and fighting in the parking lot until 4 a.m., and people down the hall were playing music at high volume and smoking pot in their "no smoking" room-- the smell filled the whole floor (after we complained and suggested that the front desk charge that room for smoking the music stopped and it seemed the group checked out, but by then it smelled like a skunk had been torched in the hallway). I won't stay there again
Stayed 2 nights in Jan 2020
Response from General Manager on 30 Jan 2020
I am very sorry for the inconvenience you had while staying with us. We are always looking for ways to make our property better and this night, we fell way short. I assure you these issues are all fixable and we will continue to make it better. Thank you for telling us about your stay.