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Reviews of Baymont by Wyndham Wellington

2.5 out of 5
Baymont by Wyndham Wellington
1130B E 16th St., Wellington, KS

Reviews

7.4

Good

Rating 10 - Excellent. 41 out of 148 reviews" "
Rating 8 - Good. 49 out of 148 reviews" "
Rating 6 - Okay. 29 out of 148 reviews" "
Rating 4 - Poor. 16 out of 148 reviews" "
Rating 2 - Terrible. 13 out of 148 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ron

Travelled with family
Disliked: Staff & service, amenities
The property told us the could not even provide coffee in lobby as water was not safe to drink. Hptel provide nothing but reasonably comfortable bed.
Stayed 1 night in Apr 2024
Response from Dolly Bain on 6 Apr 2024
Thank you for letting us know about your stay. I will investigate these issues and get them corrected. Coffee and coffee makers are available upon request at the front desk. My apologizes if you didn't receive coffee in our lobby. Confusion from our front desk agent on the water. We are not required to provide bottled water for the coffee makers as almost all restaurants and convenience stores in our area use tap water for all coffee and fountain drinks. Because we generally use bottled water, and it was not available at the time our front desk clerk assumed that we could not provide coffee for our guest because she is new.we apologize for any inconvenience this may have caused you. We take all feedback seriously and will work to address any issues to ensure that our guests receive the best service possible.

2/10 Terrible

Ed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED THE LOCATION BUT IT WAS IN ILL REPAIR
Stayed 2 nights in Mar 2024
Response from Dolly Bain on 6 Apr 2024
Dear Guest,I am sorry your experience was not as you expected. Our Baymont in Wellington Kansas is a newer facility, under 10 years old. I am not quite sure what repairs you are referring to that need to be updated.I would love the opportunity to correct the repairs needed if I could get more detail.All feed back is taken serious and is used to better our guest experience.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew Caudillo on 31 Jan 2024
Thank you for the positive review! We appreciate it!

6/10 Okay

Shannon

Travelled with family and small children
Liked: Staff & service
There aren’t many hotels to choose from in this small town. Priced a bit high considering there is no breakfast included or attractions nearby.
Stayed 1 night in Dec 2023
Response from Matthew Caudillo on 23 Jan 2024
Thank you for taking the time to leave us a review!

6/10 Okay

DOUGLAS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew Caudillo on 23 Jan 2024
Thank you for taking the time to leave a review!

8/10 Good

Alois

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice if you’re working in the area.
Stayed 6 nights in Dec 2023
Response from Matthew Caudillo on 21 Dec 2023
Thank you for the positive feedback.

4/10 Poor

Lynne

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were informed by staff that the Internet was slow but we were in the best spot to get a connection. We were unable to get any connection and when we went to ask at the front desk we were told we were out of luck that there was nothing they could do. The hotel is used by railroad staff and people were coming and going all night long. Not a restful place to stay.
Stayed 1 night in Nov 2023
Response from Matthew Caudillo on 14 Nov 2023
Thank you for the feedback. We apologize for any inconveniences caused by the lack of internet connection. We will discuss the customer service issue with our front desk staff to ensure that this does not continue. We are contracted with BNSF so we do apologize for any inconveniences caused by them coming and going all hours of the day. We hope we get the chance to better serve you in the future and thank you again for taking the time to leave us a review.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near I 35. Penny's Diner within easy walking distance and open 24 hours. I stayed 6 nights and the room was only cleaned once and that was at my request. No coffee maker in the room.
Stayed 6 nights in Sep 2023
Response from Matthew Caudillo on 13 Nov 2023
Thank you for your positive feedback. We truly appreciate it!

6/10 Okay

Margaret

Travelled with group
Beds were comfortable. With two of us looking we could find no way to turn the shower on in rm 224. It was either broken or we needed directions. This was extremely inconvenient since sitting in the tub was prohibitive for us.
Response from Matthew Caudillo on 13 Nov 2023
Thank you for the feedback. We apologize for the inconvenience caused by the shower. Our front desk staff is available at all times and would gladly walk you through on how to turn the shower head on. We will look into getting instructions put in the rooms! We hope we get the chance to serve you again in the future. Thank you again!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service
very nice stay with diner adjacent. Only complaint is that elevator sounded bit rickety so i walked up & down stairs to my room.
Stayed 1 night in Jul 2023
Response from Matthew Caudillo on 26 Jul 2023
Thank you for your positive feedback. We will look into the elevator issue. Thank you again!

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Matthew Caudillo on 26 Jul 2023
Thank you for your positive feedback!

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we went to our room (after 6 p.m.) we discovered that it hadn't been made up from the previous occupant. We went to the main desk, and the friendly gentleman said it would take at least 30 minutes to get another room ready for us. After driving 450 miles we were ready to settle in, but we entertained ourselves at the local Walmart till a room was ready. No other problems
Stayed 1 night in Jul 2023
Response from Matthew Caudillo on 26 Jul 2023
We apologize for any inconveniences caused by the lack of clean rooms and having to wait for one to be cleaned. We appreciate all feedback and will look into these issues to ensure that it doesn't happen again in the future. Thank you for taking the time to leave us a review.

8/10 Good

Marisol, Beavercreek

Business traveller
Liked: Cleanliness, staff & service
There is a diner walkable distance. What I did not like was the small area they had with coffee. The coffee machine was old and duty. They should remove that completely. Bed sheets had some stains. But overall it was ok. There are no other options in that area.
Stayed 1 night in Jun 2023
Response from Matthew Caudillo on 26 Jul 2023
Thank you for your feedback! We take all reviews seriously and will look into these things. Thank you again for taking the time to write us a review.

10/10 Excellent

Carolda

Stayed 1 night in Jun 2023
Response from Matthew Caudillo on 26 Jul 2023
Thank you for your feedback!

2/10 Terrible

Zachaeu

Stayed 3 nights in May 2023
Response from Matthew Caudillo on 25 May 2023
Thank you for your feedback, we appreciate it.

6/10 Okay

Linda

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Cassie Davis on 17 May 2023
Thank you for the review.

10/10 Excellent

Aloysius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely Clean and very accommodating
Stayed 3 nights in Mar 2023
Response from Cassie Davis on 20 Mar 2023
Thank you for your positive review! We are delighted to hear that your stay with us was clean and accommodating. Our team strives to provide a welcoming and comfortable environment for all of our guests, and we are thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the opportunity to have you stay with us again in the future!

4/10 Poor

Gene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Unfriendly
Stayed 2 nights in Feb 2023
Response from Matthew Caudillo on 22 Feb 2023
Dear valued guest,We are sorry to hear that your experience with our staff was not friendly, and we apologize for any inconvenience this may have caused you. We take all feedback seriously and will work to address any issues to ensure that our guests receive the best service possible.We value our guests and aim to provide them with a friendly and welcoming environment. We will make sure to address any concerns with our staff and provide additional training to ensure that we can better meet our guests' needs and expectations.Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Matt CaudilloGeneral Manager

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, wrong town
The facility was clean, staff super friendly however…our only 2 dislikes were the firmness of the mattress and shower water pressure was not that great. The mattress was extremely hard, but that’s our non preference. We booked here by accident and realized after our confirmation email that this wasn’t the town we were working in. It’s a small town, not a lot to choose from for restaurants, but there is a good Mexican restaurant downtown.
Stayed 2 nights in Jan 2023
Response from Matthew Caudillo on 25 Jan 2023
Thank you for the feedback. We really appreciate it.

8/10 Good

Chris L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent Penny's Diner was great. Room did not have coffee maker.
Stayed 5 nights in Sep 2022
Response from Matthew Caudillo on 28 Sept 2022
Thank you for the feedback. We appreciate it.

4/10 Poor

John B

Disliked: Staff & service
Find somewhere else
Multiple issues with this property. Check-in is 3:00. We arrived at 4:30 and room wasn't ready because previous guests hadn't checked out yet. We had a schedule, so rather than wait for cleaning, the staff offered a downgrade to a single queen room. Queen bed was actually a double. They said they couldn't give us the price reduction for downgrading from a king (no reason offered), but gave us free breakfast at the diner next door. NO COFFEEMAKER in the room or on the premises. Only one nightstand so nowhere for 2nd person to lay books, water, phone, etc. Reading lights only on one side of bed. This property seems to be run by the railroad, which has its own rules, and hence the late checkout from the room we reserved. We ran into issues the last time we stayed here too. Will try hard not to stay here again.
Stayed 2 nights in Sep 2022
Response from Matthew Caudillo on 28 Sept 2022
Thank you for letting us know about your stay. I will look into the issues and get them corrected. We hope to see you again in the future.

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee maker in room
Stayed 1 night in Aug 2022
Response from Matthew Caudillo on 1 Sept 2022
Thank you for letting us know about your stay. We have coffee makers available upon request at the front desk.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and allowed me to park my motorcycle trailer right outside my room.
Stayed 1 night in Aug 2022
Response from Matthew Caudillo on 15 Aug 2022
Thank you for the feedback. I'll be sure to share your comments with the staff. Thank you again.

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was nice. The bed was comfortable and the room was quiet with plenty of space.
Stayed 2 nights in Jul 2022
Response from Matthew Caudillo on 18 Jul 2022
Thank you for the feedback.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Matthew Caudillo on 29 Jun 2022
Thank you for the feedback.

6/10 Okay

Terry

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Coffee???
No coffee. Was told there was a coffee maker in my room, but my room was handicapped, and so there was no coffee maker
Stayed 1 night in Jun 2022
Response from Matthew Caudillo on 22 Jun 2022
Coffee and coffee makers are available upon request at the front desk. I apologize if you didn't receive one.

6/10 Okay

Kathleen

Travelled with partner
Liked: Cleanliness
Close to my destination. Secure.
Stayed 4 nights in May 2022
Response from Matthew Caudillo on 15 Jun 2022
Thank you for the feedback.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Check in was easy. Access to room was good. Room was clean. Relatively quiet. Not far from the interstate.
Stayed 1 night in Apr 2022
Response from Matthew Caudillo on 11 May 2022
Thank you for the feedback.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the girls at the check in were very friendly and helpful. The bed was very comfortable and the pillows were nice, overall was very pleased with everything and would stay there again.
Stayed 1 night in Jan 2022
Response from Matthew Caudillo on 17 Jan 2022
Thank you for the feedback. It is greatly appreciated.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Matthew Caudillo on 17 Jan 2022
Thank you for the feedback.

6/10 Okay

Benita

Was just ok. The next nite for the same price we stayed at an excellent hotel with a lot of extras. No coffee in the lobby, no breakfast. Beds were just average, cleanliness same.
Stayed 1 night in Dec 2021
Response from Matthew Caudillo on 31 Dec 2021
Thank you for taking the time to let us know about your stay. We always appreciate the feedback.

2/10 Terrible

Phillip

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a good hotel to stay in unless you have no other option. Rooms are dirty (toenails, grass, random debris on floor), stained sheets and furniture. Weird smell in our room (#209) that faded after a time. Getting to sleep before midnight is impossible with all the door closing sounds and sounds of people walking through the hall. There is no central staircase, so fire exits are at either end of the halls. Carpet in room made the bottoms of our feet really dirty. WORST PART WAS AT 3:00 AM OUR ROOM PHONE RANG AND A MAN ON THE PHONE SAID OUR ROOM NUMBER AND HE WAS AT THE FRONT DESK. THEY WERE UPDATING THE PHONES AND OUR PHONE MAY RING AGAIN SO HE SAID TO LEAVE IT OFF THE HOOK. WE HAD TOWELS WHICH WE HAD TO ASKED THE MAID FOR EARLIER ON THE DESK SO I PUT THE RECEIVER BETWEEN TWO TOWELS AND LAID BACK DOWN. AFTER A MINUTE I THOUGHT THAT WAS WEIRD AND HUNG THE PHONE UP. I WAITED ABOUT TEN MINUTES AND CALLED DOWN TO THE FRONT DESK WHERE A WOMAN ANSWERED. SHE SAID SHE DID NOT CALL AND KNEW NOTHING ABOUT A PHONE UPDATE GOING ON. I ASKED HER WHO IT WAS AND SHE SAID PROBABLY SOMEONE PLAYING A PRANK. THE PHONE TREE WHEN YOU CALL THE HOTEL ALLOWS ANYONE TO DIAL ANY ROOM NUMBER AT ANY TIME OF DAY OR NIGHT. Ultimately i would never stay here again.
Stayed 2 nights in Dec 2021
Response from Matthew Caudillo on 31 Dec 2021
I apologize for the issues you had with your stay. I am addressing the staff with this and will get things corrected. Thank you for taking the time to let us know about your stay.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
NOT a Baymont... ITs an EconoLodge...
Was driving from TX to KS and needed to stop. Used the app to find a hotel. This is shown as a Baymont, but it an Econo Lodge owned by Baymont. Disappointed in the misrepresentation. For an Econo Lodge it is overpriced. We were spent, so we stayed. It was clean but not somewhere to stay if you have options.
Stayed 1 night in Nov 2021
Response from Matthew Caudillo on 6 Dec 2021
thank you for the feedback.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Matthew Caudillo on 6 Dec 2021
thank you!

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this stay was satisfactory.
Stayed 1 night in Oct 2021
Response from Matthew Caudillo on 26 Oct 2021
Thank you for the feedback!

8/10 Good

Kathleen

Travelled with partner
Liked: Staff & service
Property so, so. The area leaves very little selection in accomodations. Wyndam having 2 options.
Stayed 1 night in Oct 2021
Response from Matthew Caudillo on 26 Oct 2021
Thank you for the feedback!

4/10 Poor

Kathleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Convenient to places I was going. Room was not thoroughly cleaned. Found empty pop bottle, bottle water and room key under ottoman. Cereal crumbs on seat of easy chair.
Stayed 1 night in Oct 2021
Response from Matthew Caudillo on 26 Oct 2021
I apologize for the issues with your room. But we appreciate the feedback.

8/10 Good

Brian Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 2 nights in Sep 2021
Response from Matthew Caudillo on 4 Oct 2021
Thank you.

8/10 Good

Quinn

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from Matthew Caudillo on 17 Sept 2021
Thank you!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wellington finally got a great hotel.
Hotel was clean and staff was friendly. A diner was just a few steps away with a great breakfast. Wellington really needed this hotel.
Stayed 1 night in Jul 2021
Response from Matthew Caudillo on 1 Aug 2021
Thank you for the wonderful feedback! We hope to see you again!

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Staff & service
Total letdown after great reviews on site
Out of all the available choices on our route, we chose this one due to the excellent reviews. It was totally adequate, but not worth the price. There is NO free breakfast-they give you a $3.50 voucher for the cute diner next door. When we addressed this issue with the manager, she blamed Hotels.com and couldn't have cared less. She expected us to contact Hotels.com to clear up their lack of a free "made to order" breakfast as listed. I'm thinking she gets this complaint often. We stayed at a different Baymont a few days later in Salina KS and it was excellent-friendly staff, free breakfast and wonderful facility.
Stayed 1 night in Jul 2021
Response from Matthew Caudillo on 22 Jul 2021
We apologize for any miscommunication or issues. We strive to always please our guests.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Matthew Caudillo on 1 Aug 2021
Thank you for the feedback!

10/10 Excellent

Theresa R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tree Friesen
This was a last minute stop for us along our 1900 mile route...again a winner! Thank you hotels.com. Staff very sweet and personal, breakfast at cute diner right beside hotel wide range to choose from. Highly recommend this one
Stayed 1 night in Jun 2021
Response from Matthew Caudillo on 22 Jul 2021
Thank you for the wonderful feedback.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Matthew Caudillo on 22 Jul 2021
Thank you!

8/10 Good

Jeffrey

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Darrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Great place to stay.
Stayed 2 nights in Jun 2021
Response from Matthew Caudillo on 3 Jul 2021
Thank you for the wonderful feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
So So.
The hotel was adequate but The pillows were a bit lumpy and the bed just had a sheet with a folded fairly ratty blanket.
Stayed 1 night in Jun 2021
Response from Matthew Caudillo on 3 Jul 2021
Thank you for the feedback!

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Value
Seemed like a newer facility than last Baymont I stayed at I had dinner at Dore Sports Bar - Good food. Breakfast at Penny's Diner next was very good
Stayed 1 night in Jun 2021
Response from Matthew Caudillo on 3 Jul 2021
Thank you for the good feedback!

8/10 Good

Howard

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Matthew Caudillo on 24 Jun 2021
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a travel lodge, but was a nice stay. Loved Pennys restaurant next door.
Stayed 1 night in Jun 2021
Response from Matthew Caudillo on 24 Jun 2021
Thank you for the feedback. We really appreciate it.