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Reviews of Holiday Inn Express Hotel & Suites El Dorado, Kansas, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 178 out of 404 reviews" "
Rating 8 - Good. 115 out of 404 reviews" "
Rating 6 - Okay. 51 out of 404 reviews" "
Rating 4 - Poor. 32 out of 404 reviews" "
Rating 2 - Terrible. 28 out of 404 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are both great and not-so-great things to say here… All the staff was friendly but they did have a lack of communication regarding an early checkin that we had requested. They sincerely apologized but it was frustrating because we ended up having to change for a funeral in the lobby bathrooms. The room was nice and clean but the bed was not at all comfortable. The pool and gym: we didn’t use either of them but they appeared nice and clean. The breakfast was a nice surprise… they had the typical cold food options but then they also had a buffet of warm food options which is something you don’t usually get for free. Overall, I’d stay there again if it was a quick one-night trip but I’d make sure communication for special requests is actually communicated and I’m not sure I’d choose it for an extended stay because of the bed.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 22 Apr 2024
Thank you for your feedback. We're sorry we could not meet your expectations and that there was an issue with communication. We hope to welcome you back for a much better experience with us.

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 13 Apr 2024
Thank you for choosing us for your travel plans, Nora. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn Express Hotel & Suites El Dorado in the near future.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only problem we had was the mattress was in poor condition. Everything else was good.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 8 Apr 2024
Thank you for sharing your comments and concerns in regard to your stay at the Holiday Inn Express Hotel & Suites El Dorado. We do hope you will consider staying with us again in the future.

10/10 Excellent

Marilyn

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 6 Apr 2024
Thank you for a great review. You have definitely made our day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 21 Apr 2024
Thank you for your recommendation, Joe! We look forward to welcoming you back again to the Holiday Inn Express Hotel & Suites El Dorado.

10/10 Excellent

Candise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 26 Mar 2024
Thank you for staying with us at the Holiday Inn Express Hotel & Suites El Dorado. We appreciate your recommendation and we look forward to having the pleasure of your company again in the near future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front stall. Excellent and friendly.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 19 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn Express Hotel & Suites El Dorado is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like that the pool was way to cold to get in and enjoy
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 6 Mar 2024
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us overall. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal. We want you to know that we did share your concerns in regard to the pool being way to cold with the General Manager.

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked breakfast. Everyone was super nice. We didnt have a chair at the desk. I did not like that. But not a huge deal. Awesome shower water pressure.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 3 Mar 2024
We are always striving to improve our offerings at the Holiday Inn Express Hotel & Suites El Dorado, Kansas, and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 Excellent

Nancy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easiky accessible and clean.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 11 Feb 2024
We're pleased to hear that our location was convenient and your accommodations were clean. Safe travels and hurry back, Nancy!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very easy on & off turnpike. Close to restaurants & Walmart. Very professional & friendly staff. Needs a little TLC, beginning to show its age. Stayed in a King Suite. Plenty of room, mini frig, microwave & safe we’re appreciated
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 11 Feb 2024
Your feedback and business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service, location and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 Good

Tracy

Liked: Staff & service
The floors by elevator and inside the elevator were sticky and dirty. No hot water in shower
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 5 Feb 2024
Your feedback is important and we will address your concerns. Thank you for your review.

10/10 Excellent

Joe, Joliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 25 Jan 2024
Thank you for taking a moment to share your experience at the Holiday Inn Express Hotel & Suites El Dorado. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Jessica

Disliked: Amenities, property conditions & facilities
Pool was not heated, didn’t find out until after checking in, would have been nice if this was something that was put on the website. Toilet ran off about every 30 minutes all night.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites El Dorado on 22 Jan 2024
We apologize for not being able to meet your expectations and we would like another opportunity to serve you better in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Comfortable beds, friendly staff, amazing breakfast!
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 12 Jan 2024
We appreciate your positive comments about how much you enjoyed your stay with us. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to the area.

2/10 Terrible

dianne

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 17 Jan 2024
We're sorry you were unhappy. Thank you for being our guest.

2/10 Terrible

Paige

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 23 Dec 2023
We regret not meeting your expectations. Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The surfaces of the counter, desk top and on top of fridge and coffee pot were very obviously dusty. The breakfast was exceptionally good!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 19 Dec 2023
While we are pleased to hear that you enjoyed our breakfast offerings we are disappointed to hear that your accommodations were not as clean as they could have been. We will be addressing your concerns and we hope to have another chance to welcome you back for a much better experience.

6/10 Okay

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator out of order. Issues with toilet, shower, dresser drawers opening on their own. Lighting needs to be softer. Just needing a facelift. But overall it was a great place to stay
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 27 Nov 2023
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at we continuously strive to meet your needs and expectations.

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 13 Nov 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 11 Nov 2023
Thank you for taking a moment to share your experience with us and the travel community. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located right off the highway and out of the city. Bed was comfortable and heat/air unit wasn’t real noisy. Good food choices close by.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 23 Oct 2023
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Julie

Business traveller
Disliked: Property conditions & facilities
The elevator was broken again. They had me slated for a 3rd floor room, but I refused to accept it. It was broken the last 2 times I stayed there. I'm not hauling luggage up and down 3 flights of stairs. The desk clerk found a different room for me on 1st floor. That room had a shower with lukewarm water. I guess that's better than climbing stairs?
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 20 Oct 2023
We apologize for your inconvenience. And we hope you will consider giving us another try in the future for a better outcome.

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Elevator BROKEN!!
The elevator was broken and my room was upstairs. The hotel was willing to cancel my reservation, but we could not connect to Hotels.com. My complaint was that there was noone to help me take my luggage upstairs. I am not young!! I have no trouble walking up and down the stairs, but toting luggage up and down is another issue!!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 11 Oct 2023
We're sorry to hear this and we apologize for the inconvenience. It is our hope that you will consider staying with us in the future.

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Some good, some bad.
The check in process was quick and the front desk staff friendly. The room was spacious and the bed was comfortable. The free breakfast was delicious with lots of options. There were a few note worth issues however. The carpet was filthy to the point that you feet were black if you were barefoot. The AC unit was so loud every time it cycled on and off that it woke us up repeatedly. The bathtub plug was broke so it wouldn’t hold water. The sink facet had an annoying constant drip. The TV remote was broken so you could only watch the channel that came up when you turned it on.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 3 Oct 2023
Thank you for being our valued guest and for sharing your experience with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved.We hope you will consider giving us another chance in the future.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, Manny helped me and my family get a room late at night after we could stay at a dirty hotel.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 2 Oct 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reunion stay
The hotel was clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 2 Oct 2023
We appreciate your recommendation! Thank you for your review.

10/10 Excellent

wade

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 14 Oct 2023
Thank you for your review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

6/10 Okay

Roger

Travelled with family
Liked: Staff & service
The staff was very friendly. But the room left much to be desired. The carpet is old and stained ,the coffeemaker did not work and the bathtub drained very, very slowly. The safe for storing valuables did not work and the small refrigerator didn't work either. Oh yeah! The icemaker in the hallway was broken,too. So lets just say we won't be staying at this hotel again.
Stayed 1 night in Sep 2023
Response from BradF on 17 Sept 2023
Hi Roger,Thanks for taking the time to review. Great to hear about the staff. We will take a look at your room and see what we can do. We will get items fixed. Sorry. We are waiting on vendor for icemaker.

6/10 Okay

Jackie

The tub would not drain properly in our room.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 12 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 9 Sept 2023
Thanks much, Janet, for the positive review. We’re grateful to have you as our guest. Have a wonderful day!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Worse holiday inn ever
This was the worse holiday inn I’ve ever stayed at. The toilet ran all night. The sheets were dirty, had blood stains in the bed my daughter slept in. The remote didn’t work when we got to the room. The elevator didn’t work and of course no rooms available on the first floor. And I’ve got a broken wrist so that even made it worse. The breakfast was mostly warm not hot like it should be. Was woken up at 7:40 am because they were mowing the grass. Who mows that early?
Stayed 1 night in Aug 2023
Response from BradF on 24 Aug 2023
Hi JohnThanks for taking the time to review the hotel. We will take a detailed review of your room. We will look at breakfast. Sorry about the mowing. Our noise curfew is 7am. Up to gardener.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 30 Aug 2023
Thank you for leaving us a review. I’m glad to hear that you’re happy with your time spent at the Holiday Inn Express Hotel & Suites El Dorado.

2/10 Terrible

Dee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tremendously unhappy guest!!
I had previously stayed at this facility back in 2008 and the decline of this hotel is terrible. The elevator was not available my entire stay of 3 nights, the swimming pool was unuseable due to no water in it, the carpets were so filthy if you took your shoes off your feet were black immediately. Our room was not cleaned or touched for the entire stay!!!! Amazing!!! The only nice thing I can say is that the lobby and food area was always clean, the food was good, your employees were absolute sweethearts!!! The outside yard maintance was like being in a farmers unkept field. I would suggest if you want to stay in business you do a major overhaul either to your management or your establishment, or both!! You certainly had no problem charging me a fee for staying there that should be refunded due to the disgusting conditions I dealt with as a paying guest thinking I was going to have something decent to stay in!!
Stayed 3 nights in Aug 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 8 Aug 2023
We're sorry to hear you are tremedously unhappy. Your feedback has been shared with the general manager and management.

8/10 Good

Dalena, San Antonio

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 28 Aug 2023
We very much appreciate your rating regarding your stay at the Holiday Inn Express Hotel & Suites El Dorado. I will be sure to share your feedback with our team and we look forward to welcoming you back.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 7 Aug 2023
We strive to provide superior client service and Im glad you noticed our efforts, Brent! Thank you for your support.

2/10 Terrible

Dan

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 6 Aug 2023
Your feedback is important. The feedback you provide helps us make any necessary improvements.

2/10 Terrible

Jamie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in we were told the elevator didn’t work & there were only rooms on the 3rd floor available, even though the parking lot was mostly empty. We had to walk through people smoking at the front entrance to get inside the hotel. When we came back from a hot day expecting to swim, we discovered the pool had no water. We went to take a bath only to find there was no way to plug the tub, and then found the body wash was empty after one night.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 31 Jul 2023
We are very sorry to hear about your experience with us and we will address your concerns with our staff.

8/10 Good

Carol

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
After checking in we went to our room to put our bags there. My daughter went to use the restroom and there was black hair in the tub, sink, toilet, and floor. The toilet paper had black stuff on it. We didn't stay, because after the show we went to see, there was a tornado warning and we had to go home because we had a family member that doesn't do well in storms.
Response from Holiday Inn Express Hotel & Suites El Dorado on 19 Jul 2023
We are very sorry to hear about the cleanliness of your restroom. We are working hard with our housekeeping staff to make improvements. Again, we apologize and hope to welcome you back again for a much, much better stay.

4/10 Poor

Cynthia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Swimmming pool and exersize rooms were closed. Called the front desk and no one answered. Said she was busy.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 12 Jul 2023
We want to apoligize for the behavior of one of our staff members and we will be addressing the issue with all of our staff. Thank you for letting us know and we hope that you will consider staying with us in the future.

2/10 Terrible

Brandi

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from BradF on 11 Jul 2023
Hi Brandi,Thanks for taking the time to review. Sorry about the lower score. Please let us know how we can improve.Thanks

8/10 Good

Derrick

Travelled with family
Staff was very accommodating
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 23 Jun 2023
We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
Never changed or made up bed. Had to go to stock room and get our toilet paper. Nice work crews
Stayed 6 nights in Jun 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 20 Jun 2023
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We would like another opportunity to welcome you back again in the future. Thank you for your business.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i have always enjoyed my stay at the facility and also enjoyed this stay. only issue was we were there 3 nights and no one made the beds, other than that everything was fine and i probably will stay there again. robert g harding
Stayed 3 nights in Jun 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 17 Jun 2023
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 15 Jun 2023
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn Express Hotel & Suites El Dorado, Kansas in the near future.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t ask for more!
It was a very nice stay! The breakfast was great, the room was clean and fresh, there was plenty of seating in the lobby and breakfast area. Fantastic!
Stayed 3 nights in Jun 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 6 Jun 2023
Thank you for your great review. At the Holiday Inn Express Hotel and Suites El Dorado, we work hard to offer high-quality service to every guest. And we look forward to welcoming you back again for another fantastic stay with us, Richard!

8/10 Good

Geoffrey, Charlestown

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was painless - room was nice and big. Only complaint was the desk chair wasn’t adjustable, it just slowly sunk to the lowest position, none of the levers worked. Also, the bath tub did not have a working plug - otherwise nice place.
Stayed 1 night in May 2023
Response from Holiday Inn Express Hotel & Suites El Dorado, KS on 31 May 2023
On behalf of our entire team, I would like to apologize for failing to exceed all your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

James

Stayed 1 night in May 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 31 May 2023
Thank you for being our guest. It was a pleasure hosting you.

2/10 Terrible

Todd

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
I reserved a handicap accessible room. However, total failure as there were none available.
Stayed 1 night in May 2023
Response from BradF on 29 May 2023
Hi Todd,I am sorry to hear about your situation. I will take a look at what happened.

2/10 Terrible

Linda

Stayed 2 nights in May 2023
Response from Holiday Inn Express Hotel & Suites El Dorado on 6 Jun 2023
We apologize for not meeting our goal with customer satisfaction, Linda. In the future please let us know how we can improve your next stay with us. Thank you and have a wonderful day ahead.