Dear Amreen, Thank you for commenting on your recent experience at our property. We strive to provide our guests with the best possible experience during their stay with us, and we understand that effective communication is key to achieving this goal. Therefore, we apologize for any miscommunication that may have occurred on our part and would like to clarify that guests are welcome to bring their items to use in their suites. To ensure maximum comfort and convenience, we provide complimentary hair dryers and toiletries at our front desk upon request. We have shared your comments with our team, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management

Dear Michael, Thank you for staying with us. We're thrilled that you had a wonderful experience with the customer service at Extended Stay America! Providing exceptional service is our priority, and we're delighted that our team made your stay enjoyable. Thank you for choosing us, and we look forward to welcoming you back for another great stay!Sincerely,Hotel Management

Dear Kyle, We are delighted you had a good experience at Extended Stay America! We appreciate your feedback regarding the sheets and will address this promptly. Your satisfaction is our priority, and we look forward to welcoming you back for an even better stay in the future!Sincerely,Hotel Management

Dear Sharikka, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comfort is valuable, and we're genuinely sorry for not meeting these expectations. We have taken note of your concerns and will share your feedback with the appropriate individuals to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Bobby, We appreciate your feedback regarding your recent stay. We regret that we were unable to meet your expectations. Your input is highly valuable to us, and we will utilize it to enhance our services. We sincerely apologize and hope for the opportunity to demonstrate our improved services to you in the future.Sincerely,Hotel Management

Dear Tiffany, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you with the hospitality you deserve.Sincerely,Hotel Management

Dear Marcella, Thank you for reviewing your stay with us. We apologize for the disappointment caused by the condition of the hall and room. Maintaining a clean and comfortable environment is a top priority, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address the issues with our housekeeping team to ensure improvements. Please know that we take your comments seriously and will work diligently to enhance our guests' experience. We hope to have the opportunity to make sure your next visit is outstanding in every respect.Sincerely,Hotel Management

Dear Jordan, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Lacey, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Wichita.Sincerely,Hotel Management

Dear Christopher, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Corya, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Estalin, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely, Hotel Management

Dear Kirk, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. It is never our intention to disappoint a guest, and we apologize for not meeting your expectations. Your feedback has been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Stephannie, Thank you for choosing us and sharing your experience. We appreciate your positive feedback! It's delightful to hear that you found our staff friendly and helpful and that the room met your expectations with a comfortable bed. We strive to provide excellent service, and it's always rewarding to know when we've succeeded. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear kylie, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Deanna, Thank you for sharing your feedback about your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, we apologize for any inconvenience caused due to a slower check-in process. Rest assured, we're taking steps to address this issue promptly and ensure a smoother check-in experience for all our guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Dena, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great that you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Terisa, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received. However, we are sorry you felt our property needed updating. We are thankful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Tabatha, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage high-demand periods better and minimize wait times. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Eddie, We always love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our staff. We will be sure to share your review with them. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Stacey, Thank you for being our guest. Although you had a pleasant stay, we apologize for the housekeeping issues you mentioned. The relevant team will handle this incident appropriately so we can take the necessary action to ensure it is not repeated. We are grateful for your patience regarding this matter. Please give us another chance to improve the above services and we promise better hospitality as we always provide. Sincerely,Hotel Management

Dear Brenda, Thank you for being our guest at Extended Stay America. Although our front desk helped resolve your query, at the same time, we regret that you felt that our front desk team needed to be more attentive in handling customers. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you always look forward to. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Thank you!

Thank you for your response

Dear Sandy, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for your service issues while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We will share your feedback with the maintenance and housekeeping team as we are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Don, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Heather, Thank you for choosing us. We are glad you had a pleasant stay and enjoyed most of the aspects of the hotel. However, we are sorry for the inconvenience caused to you by taking your towel to the front desk in exchange for fresh ones. We will discuss this with the team if we can find a solution; until then, we will serve you and help you make your time with us to be the best. Please revisit whenever you are in our area again.Sincerely,Hotel Management

Dear Kayla, Thank you for leaving a review of your recent stay at Extended Stay America. We appreciate your feedback and are glad to hear that your stay was overall satisfactory. We hope to welcome you back and provide an even better experience.Sincerely,Hotel Management

Dear June, Thank you for staying with us. We apologize for the disappointment you felt during your stay with us. Since our suites are designed for extended stays, guests often bring bath amenities from home, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely,Hotel Management

Dear Patrick, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management