Ratings based on 106 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
91% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great for business

Posted 23-Sep-2014
Great service great room better part of my visit will definitely stay again next time I travel I hope other sites can measure up
Comment from Hotel Management
26-Sep-2014 by Manager, Hotel Management
We received a copy of your review, and wanted to take a moment to personally respond. Our staff is committed to satisfying our guests, so we are very thankful for your wonderful feedback. We are thrilled that you received quality service and enjoyed your room. Thank you again for your kind words. We do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, Colorado

Very close to the freeway, and relatives.

Posted 16-Sep-2014
Pros: Close to freeway, very clean, friendly staff.
Cons: The breakfast consisted of apples, oranges, granola bars and packaged muffins and coffee. I would call this a breakfast snack instead.
Location: We only stayed their 2 nights, and our purpose was to visit our relatives. Close to freeway, but off a frontage road, so it was fairly quiet.
I have stayed in "Extended Stay hotels before in another state. So I was surprised when I first got to the hotel room and opened the cupboards in the kitchen that they were all empty! My husband went down to the office to find out why. He came back with a container of kitchen dishes, and was told that the "Extended Stay" hotels usually deliver the dishes to you, and then come get them in the same plastic container when you depart. He was told that it is "more sanitary that way". I just wish they had explained this to us when we first checked in, and also about the breakfast without us having to go back down to the office to find this out. Otherwise, the office clerk was very nice, gave us good directions on the phone when "mapquest" failed us to the hotel. Very clean, comfortable and spacious room. I would definitely stay there again.
Comment from Hotel Management
22-Sep-2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel with us. Your comments in regards to our location, cleanliness, and our friendly staff are much appreciated; yet, we were disheartened to read that you were not fully informed of all our amenities at check-in. To prevent this from happening again, we have scheduled a staff meeting to review these very important topics. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
by A verified traveller

Questionable clientelle

Posted 24-Aug-2014
Staff polite, room clean but run down, and hallways reeked of cigarette smoke. Other clientelle questionable.Thought it would be business type. Looked more like drug dealers and meth cookers and undocumented workers. Wont go back.
Comment from Hotel Management
28-Aug-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Your comments in regards to having a clean room and a friendly staff are much appreciated; yet, I was disheartened to read that you found your room outdated and that our hallways had an odor. In response to your feedback, I will be working with my housekeeping staff to review cleanliness procedures so that we can prevent odors. As well, I do apologize that due to other guests, you did not feel safe at our hotel. I will share your concerns with my security team to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
Recommended
for Everyone
by A verified traveller from Wichita

Not that great as advertised

Posted 24-Aug-2014
Pros: Nothing.
Cons: the workers need re-training and seems not to be motivated, maybe give them good raise.
Location: cool
If you need a place just to stay overnight it's ok, but not for a long stay. We could hear steps on the floor above us. They never cared to come change the towels, we stayed there for 4 days. They also charge $100 for security deposit at check-in but release the deposit when you check out, if there is no damage.
Comment from Hotel Management
02-Sep-2014 by Manager, Hotel Management
Thank you for telling us about your experience. We are sorry to hear that you were not completely satisfied with your stay at our hotel. We apologize that you did not receive quality service and that you were not informed you could get fresh towels at the front desk. We will work with our front desk staff to make sure we are always providing our guests with superior service. We appreciate your comments, as it will only help us to improve. We do hope that you will return to our hotel, or any other brand location in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and inexpensive

Posted 24-Aug-2014
We enjoyed our stay and the price. The pool was a plus for us with the kids. The staff was very helpful and pleasant. The only issue was that 3 of our 4 burners and the dishwasher didn't work. They offered to fix it but we didn't need them so i had them fix it when we left.
Comment from Hotel Management
27-Aug-2014 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I am very pleased to hear that you and your children enjoyed swimming in our pool and that you found our staff to be pleasant and helpful. Still, please accept our most sincere apologies for your dishwasher and burners not working in your room. In response to your feedback, I have had my maintenance engineer repair these items. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kansas

Nice Motel.

Posted 19-Aug-2014
This is a nice motel. Had easy access into and out of. Was close to shopping areas. Motel staff was excellent and were willing to answer all questions. Check in was easy.
Comment from Hotel Management
20-Aug-2014 by Manager, Hotel Management
The feedback provided in your review is much appreciated. We appreciate the kind comments about the comments about our staff. As well, we are happy to hear that you enjoyed our convenient location. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
3 out of 5
by A verified traveller

Not what I expected

Posted 05-Aug-2014
Pros: Coffee and personable staff
Cons: Having the room really cleaned and stocked before people get checked in. Maybe a double check system.
Location: Tanganyika wildlife park, museum district with old cow town museum, keeper of the plains, ulrich art museum, exploration place. Lots to do.
We arrived to our room which said 2 double beds (had 3 grandkids) but found 1 bed and a sofa sleeper. Had plate with old food in the microwave, spilled red liquid in the refrigerator. The dishwasher was out of order. The information said equipped kitchen. I had to call the front desk and tell them what items I wanted from a meager list. Was only given 2 cereal bowls and 2 glasses. Didn't get sheets or pillows. Breakfast was continental, but kept well-stocked.
Comment from Hotel Management
11-Aug-2014 by Manager, Hotel Management
Thank you for providing us with details about your stay. We sincerely apologize that your room was not up to standards. In response to your feedback, we are going to be re-training our housekeeping staff on the importance of keeping our rooms fresh and clean. We are glad that you found our staff to be friendly and enjoyed our coffee. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 out of 5
by A verified traveller from Kansas City KS

Disappointed

Posted 31-Jul-2014
Checked in hotel room and 1st couldn't locate remote so while looking I found trash under kitchen sink and under nightstand. Called front desk and she didn't even remember checking me into the room which was only 10 min prior. NO bath towels were provided either. Also front desk clerk said my name and room# out loud which is not safe when other guests are in the lobby
Comment from Hotel Management
04-Aug-2014 by Manager, Hotel Management
We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your room was not up to standard. Please accept our most sincere apologies. To prevent this from happening again, our staff is going to be re-trained on our housekeeping policies. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wichita

Nice hotel and close to the highway.

Posted 27-Jul-2014
Clean room, along with free upgrade. Really excellent customer service!
Comment from Hotel Management
28-Jul-2014 by Manager, Hotel Management
The feedback provided in your review is much appreciated. We are very pleased to hear that you were provided with great customer service and a clean room. We are so glad that you had a great stay with us. Your feedback is very important to us, so thank you for sharing. We do hope that you will return to our hotel in the future.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 23-Jul-2014 on Hotels.com