Exterior

Reviews of Courtyard by Marriott Wichita East

3 out of 5
Courtyard by Marriott Wichita East
2975 N Webb Rd, Wichita, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 243 out of 481 reviews" "
Rating 8 - Good. 144 out of 481 reviews" "
Rating 6 - Okay. 57 out of 481 reviews" "
Rating 4 - Poor. 24 out of 481 reviews" "
Rating 2 - Terrible. 13 out of 481 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Fatima

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked this hotel since it was close to our surgery area for the kids to enjoy time in the pool. We left home early so they could enjoy the pool. Imagine our surprise when we arrive and are told the pool is undergoing maintenance. None of that was mentioned online when we made the reservation.
Stayed 1 night in Mar 2024

10/10 Excellent

Dee Anna

Travelled with family
Liked: Amenities
Marianne at the front desk was such a great help to us. My husband had surgery and we needed the room earlier, she was so accommodating our room was ready by noon. We were ever so grateful. The place was nice and clean. Very friendly staff.
Stayed 1 night in Mar 2024
Response from Melanie on 20 Mar 2024
Thank you for taking the time to review our hotel. Marianne will be excited you mentioned her by name. We hope to see you again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melanie on 5 Mar 2024
Thank you for taking the time to review our hotel. We hope to see you again soon.

2/10 Terrible

Nichole

Stayed 2 nights in Mar 2024

4/10 Poor

Charlene

Travelled with partner
Liked: Staff & service
Staff was very friendly. However we were given a room other than apparently the we were supposed to get. We arrived at 3 and had to wait for awhile and was told our original room wasn’t clean so we were put in another room. The room we were placed in had sticky bathroom floors; the fitted sheets didn’t fit the mattresses. They kept coming up at all the corners. The room door was extremely difficult to open. Getting in the door required removing everything you were carrying, grabbing the handle and pushing up, pushing in, jiggling all at once while putting the key card in the slot. Of course you needed to hold your tongue just right and say a prayer that it worked this time. The only hot water was in the shower and only barely hot. The faucet only had cold water. We let it run for several minutes and it remained cold. The breakfast included with the room was a waist of money but the coffee was good.
Stayed 1 night in Feb 2024
Response from Melanie on 28 Feb 2024
Thank you for taking the time to review our hotel. I am disappointed you had this experience. It is not the level of service we expect to provide. Your feedback has been shared with our hotel team in order to ensure this is an isolated incident. I do hope you stay with us again, allowing us to redeem your faith in our hotel.

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice n friendly people
Stayed 1 night in Jan 2024
Response from Melanie on 15 Jan 2024
Thank you for taking the time to review our hotel. I appreciate your feedback and will share with the hotel team!

10/10 Excellent

Justin

Stayed 1 night in Dec 2023
Response from Melanie on 19 Dec 2023
Thank you for taking the time to review our hotel. We hope to see you again soon.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melanie on 5 Dec 2023
Bruce, Thank you for taking the time to review our hotel. We hope to see you again!

6/10 Okay

Zach

Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing special
Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Time in Kansas
I had to ask to have my room refreshed after it was not done first day. My keys did nor work one evening late. The drain in the sink has a bad smell. Bed was comfortable and room location was good
Stayed 3 nights in Oct 2023

10/10 Excellent

Kori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

8/10 Good

david

Stayed 1 night in Sep 2023

8/10 Good

Lawanda

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The first room they put me in(rm 320) had an ant problem and I had to get moved the first night after I had unpacked everything which was aggravating. Had some crack head hollering at me at 6am when I was going back into my room but I called the front desk and they came up and kicked him out. Then I asked them to escort me to my car when I was leaving and they gladly did that. Overall it was good once I got out of the ant infested room
Stayed 4 nights in Sep 2023
Response from Melanie Garrison on 27 Sept 2023
Lawanda, Thank you for taking the time to review our hotel and give us your feedback. I am disappointed you had the experience you did but I am happy to know the staff was able to take care of the issues you experienced. I hope you stay with us again soon, allowing us the opportunity to redeem your faith in our hotel.

10/10 Excellent

Danny

Stayed 1 night in Aug 2023

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Melanie on 31 Jul 2023
Thank you for reviewing our hotel. Please let us know what we could have done to make your stay a 10

2/10 Terrible

britiany

Disliked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Melanie on 29 Jun 2023
Thank you for taking the time to review our hotel. Please let us know what we could have done to make your stay better.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted to be close to the Wichita Sports Forum and restaurants.
Stayed 2 nights in Jun 2023
Response from Melanie on 26 Jun 2023
Thank you for taking the time to review our hotel. Please let me know what we could have done to make your stay a 5. We hope to see you again soon.

8/10 Good

Misty

Stayed 1 night in Jun 2023

10/10 Excellent

Wes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy and helpful staff. Comfortable and good Location.
Stayed 1 night in Jun 2023
Response from Melanie on 12 Jun 2023
Thank you for taking the time to review our hotel and for your comments. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Melanie on 8 Jun 2023
Thank you for your review!

2/10 Terrible

brian

Disliked: Cleanliness, property conditions & facilities
not pleased
very disappointed of paying $150.00 a night for a small dog. we have stayed at a lot of places and never charged that amount.
Stayed 1 night in Jun 2023
Response from Melanie on 8 Jun 2023
Thank you for taking the time to review our hotel. We appreciate the feedback and will take your comments into account when making improvements.

4/10 Poor

Muriel

Disliked: Staff & service
I booked room online via Expedia for my husband. I prepaid since it was the same day for 196. He gets to hotel and told guy checking in. He found my husband’s name without him even giving name, but we still get another charge for $180. He goes back down and desk clerk says he doesn’t know how to fix it and he would need to talk to manager that arrives at 11pm. My husband had to sleep so that he could get back on the road but had to talk with manager. They said charge would fall off after receipt printed at end of visit. Couldn’t explain why would have been charged twice. Now just waiting for charge fall off. Very disappointing especially since they are already overpriced
Stayed 1 night in May 2023
Response from Melanie on 17 May 2023
Thank you for taking the time to review out hotel. The service you experienced is not the level we expect to provide. Your comments have been shared with hotel leadership in order to make improvements. We hope you stay with us again, allowing us the opportunity to redeem your faith in our hotel.

8/10 Good

Cynthia

Stayed 2 nights in Apr 2023

4/10 Poor

Avelina

Disliked: Cleanliness, staff & service, property conditions & facilities
Bath tub was stained, so asked to be cleaned - was told it water stains. Shower curtain had brown finger print. Asked why room was not cleaned - they do it every other day, then ff. day, said that it’s every 2 days. Had to ask to empty trash. Had to ask for clean towels, dirty ones were never picked up. Stayed 5 nights, room just cleaned once. Asked for hair dryer from desk, had to return as it’s not working. Had a dog barking across my room n kids running till 11:30 pm. Absolute zero points!
Stayed 5 nights in Mar 2023
Response from Melanie on 12 Apr 2023
Thank you for taking the time to review out hotel. I am disappointed to learn of your experience and want to assure you this is not representative of the level of service we strive to provide. Your review and comments will be shared with the leadership team to assure this experience does not happen. Again, thank you for sharing. I hope you stay with us again in the future allowing us the opportunity to redeem the faith you have in our hotel.

6/10 Okay

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff nice
Stayed 2 nights in Mar 2023
Response from Melanie on 6 Apr 2023
Thank you for taking the time to review our hotel. Please let us know what we could have done to make your stay better.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL!
aIt was a wonderful experience and will definitely come back next time and will recommend to family and friends.
Stayed 2 nights in Mar 2023

8/10 Good

Heather

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Marva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was nice. My only complaint was that the bed was too stuff and not very comfortable.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jess

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023
Response from Melanie on 26 Jan 2023
Thank you for the review! We appreciate it and hope to see you again soon!

10/10 Excellent

Paul, Paron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a well maintained Courtyard but is understaffed. The evening & morning Clerk cannot adequately bounce between front desk and bar to serve the needs of guests during the busiest times when most people are checking in or out. The Bistro/bar could easily keep more guests on property IF you had adequate staff during the higher volume times. Many guests would be motivated to stay and spend money with Marriott but won’t wait while 5 parties check in.
Stayed 1 night in Jan 2023
Response from Melanie on 26 Jan 2023
Thank you for your review and comments. I appreciate the feedback and rest assured we are working on the issue you had. We hope to see you again soon!

10/10 Excellent

Laaureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed because there was no complimentary breakfast
Stayed 1 night in Dec 2022

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish we had a microwave but it was a clean nice room!
Stayed 1 night in Dec 2022

8/10 Good

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was in ok condition. We have two small kids and drove over 4 hours so we booked this hotel specifically for the pool, but the water was so cold we couldn’t even get in. We didn’t bring a travel crib for our infant because the website said they had free cribs/infant beds and when we called the front desk to ask for one, we were told they didn’t have any. Please take it off the website if they aren’t available.
Stayed 1 night in Dec 2022

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amber at the front desk was so welcoming and helpful. The barista at the coffee counter was so kind and worked to make my son’s hot chocolate special!
Stayed 3 nights in Nov 2022

10/10 Excellent

Tiffani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
When we arrived, our check-in was fast, efficient, and did not give us any hassles about our service dog. The room was clean and very nice sized so we had perfect amount of room for our 125 lb service dog with 2 adults and 1 teen.
Stayed 1 night in Nov 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff
Stayed 1 night in Nov 2022

8/10 Good

Danna

8/10 Good

Charles

Stayed 1 night in Oct 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Kyle on 29 Sept 2022
Thank you for choosing to stay with us!

6/10 Okay

Sonya

Travelled with family
Liked: Staff & service, room comfort
Staff and check in was very good, friendly, efficient. Room smelled musty, hair on the sheets, and bathtub looked dirty or stained. We slept good, but suprised a little by the room. I would probably stay again though.
Stayed 1 night in Sep 2022
Response from Kyle on 29 Sept 2022
Thank you for bringing the items of opportunity to our attention. We have already began taking steps on resolving and look forward to showing you the improvements during your next visit

10/10 Excellent

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Very clean and the staff are very personable and helpful
Stayed 1 night in Sep 2022
Response from Kyle on 29 Sept 2022
Thank you for choosing to stay with us! We look forward to your next visit!

10/10 Excellent

Deloris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AA Hotel
We love staying at t this Hotel. Friendly staff. Very clean, quiet. Knowledge about questions, i need.
Stayed 3 nights in Sep 2022
Response from Kyle on 29 Sept 2022
Thank you for choosing to stay with us! We look forward to your next visit!

4/10 Poor

Morgann

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing
This place has so much potential but it is a total bummer. The bistro/bar area is so promising on the website but the food is nicrowaved basically right in front of the customer. Drinks are pricy but thats normal for a hotel bar (to me). The elevator was past inspection and looked (sounded!!) Very old. The bed was so uncomfortable i couldnt stand it. This hotel does not represent the cute little city of Wichita.
Stayed 1 night in Sep 2022
Response from Kyle on 29 Sept 2022
Thank you for choosing to stay with us Morgann, we greatly appreciate your honest feedback in regards to your visit. We are working hard daily to improve the visits for our travelers as well as improving our offerings. We look forward to having you revisit the property and allow us to properly reintroduce ourselves.

8/10 Good

Jennifer

Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Stayed 1 night in Aug 2022
Response from Kyle on 30 Aug 2022
Thank you for choosing to stay with us, we look forward to your next visit!