Lobby sitting area

Reviews of Super 8 by Wyndham Wichita Airport

2 out of 5
Super 8 by Wyndham Wichita Airport
6245 West Kellogg Drive, Wichita, KS

Reviews

6.6
Rating 10 - Excellent. 185 out of 792 reviews" "
Rating 8 - Good. 204 out of 792 reviews" "
Rating 6 - Okay. 160 out of 792 reviews" "
Rating 4 - Poor. 106 out of 792 reviews" "
Rating 2 - Terrible. 137 out of 792 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Damon, Ponca City

Liked: Cleanliness, staff & service
Aged property but I had no problems. It may be difficult for a light sleeper. The proximity to the highway was noticeable in my room, but I had a room facing the road. Not all rooms do. Well lit parking. Never felt unsafe. Great little Chinese place next door.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Damon,Thank you for your great feedback! We're glad to hear that despite the property's age, you encountered no issues during your stay. Your feedback regarding the proximity to the highway and noise level is valuable, and we'll consider it for future improvements. We're pleased to know that you felt safe on our premises and enjoyed the convenient location, as well as the nearby dining options. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Not as clean as I would have liked.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Michelle,Thank you for your kind feedback. We deeply regret that our cleanliness standards did not meet your expectations during your recent stay. Your feedback is invaluable to us, and we will immediately address any lapses in our cleaning procedures to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to restore your faith in our hotel during your next visit.Sincerely, Hotel Manager

8/10 Good

Jeramy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Jeramy,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Ron,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 Terrible

carla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
On a first floor dirty horrible room with window broken, did not lock and they just said no other room to change no facility person Room wall open under sink, bed spread had cigar burn marks Snelled horrible Totally unsafe
Response from Hotel Manager on 23 Mar 2024
Dear carla,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

2/10 Terrible

Edgardo

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Edgardo,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jeramy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Jeramy,Thank you for your great feedback. We're glad to hear that you found value in your stay considering the price. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future. Sincerely, Hotel Manager

6/10 Okay

Scott

Disliked: Amenities, property conditions & facilities
There were no bedside lamps in my room. Not sure why hotels like this always have a huge gap under the door? Just stuffed a towel under it. Good news was the AC fan was loud enough to block out surrounding noises.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Scott,Thank you for your kind feedback and apologize for the inconvenience with the lack of bedside lamps and the gap under the door. Your comments are valuable, and we'll consider them for improvements. It's good to know that the AC fan provided some relief from surrounding noises. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Patricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bed was metal framing that literally sounded like a bowling bowl dropped in a dumster whenever I moved: rm 130.The door at the very end of the hall where our room was did not open with key card; front desk guy said they had attempted to have it repaired multiple times without success. The toilet seat was on crooked (c'mon....easy fix). The breakfast was handled by the solo front desk staff, whom I had to ask (halfway thru the breakfadt time allotted) to make more biscuits and sausages. No cheese and dry (possibly stale) biscuits. The coffee/cocoa/capuccino machine gave you about 2/3 of a (paper) cup. So, press for more and you'll overflow. The "add milk" option was watery. The Orange/Cran/Apple Juice machine gave me more water than OJ. The Apple was OK. The room phone had such a poor connection the front desk couldn't hear me, so i had to walk up there a few times. The desk staff that attended to me (two different young men) were both friendly, apologetic and available. However, an older guy was always on the phone or busy and practicly snapped his fingers at the other staff when he saw me. Rude. This hotel is called Super8 "by Wyndham". Typically Ive found that "by Wyndham hotels have been cleaned, remodeled and/or upgraded in some nannner. My assumption when looking for a hotel was that I could expect the same. Wyndham, if you’re listening, I will be following up with a call to give you a chance to explain. Very patient guys to work there. Must be relatives.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Patricia,We sincerely apologize for the various issues you encountered during your stay. We deeply regret that your experience did not meet our usual standards, and we appreciate you bringing these matters to our attention. Rest assured, your comments will be shared with our team, and we will address each concern to improve our services and facilities. We value your feedback and take it seriously. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Heater was broken , no alarm clock, rundown, and hair dryer was broke
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Andrew,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

8/10 Good

Gaby

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Gaby,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Ralesa

Travelled with family, Travelled with pets
Liked: Staff & service
There is a night club directly behind the hotel and it starts at 11:00pm, thump, thump, thump...bass, cars coming and going, people yelling and drunk in the parking lots. Ends about 3am. I called the police and told the front desk and there is nothing that can be done. By the time I left the hotel I was more exhausted and stressed out due to lack of sleep for two nights in a row.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 10 Feb 2024
Dear Ralesa,We apologize for the disturbance caused by the nearby nightclub during your stay. We understand the importance of a restful night's sleep and regret any inconvenience this may have caused. While we strive to provide a peaceful environment for our guests, external factors, such as noise from neighboring establishments, can be beyond our control. We appreciate your understanding and patience in this matter. If you choose to stay with us again, please let us know, and we will do our best to accommodate your needs and preferences to ensure a more comfortable stay.Sincerely, Hotel Manager

8/10 Good

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Guest,Thank you for your kind review. I’m very pleased that you had such a great time during your stay with us. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Ron,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Above Average
Good bed, good breakfast, modern, fairly clean, blanket had some cigarette burns
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 22 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the bed comfortable and enjoyed the breakfast offerings. We also appreciate your positive comments on the modern ambiance and overall cleanliness of our property.However, we sincerely apologize for any inconvenience caused by the blanket with cigarette burns. This is certainly not up to our standards, and we understand the importance of providing a pristine and welcoming environment for our guests. Your feedback is valuable, and we will address this issue promptly to ensure a better experience for future guests. We hope you'll consider staying with us again, and we'll make every effort to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Michelle,Thank you for your stay. We're glad you found our staff to be nice and accommodating. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

6/10 Okay

Tom

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Tom,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel. They gave us a 1st floor room. Breakfast was standard egg sausage in dining room. We had 2 Cats which was $20 each. Red roof didn’t charge for pets. Ok. Chinese food next door.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear JOHN,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and employees
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear John,Thank you for your brief but positive feedback! We're delighted to hear that you found our place to be very nice and our employees to be accommodating. We look forward to welcoming you again in the future!Sincerely, Hotel Manager

6/10 Okay

Dale

Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 22 Dec 2023
Dear Dale,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Ernest

Liked: Cleanliness, staff & service
Room was clean. Staff was friendly. The room had issues with hot and cold water switched and 3 way switches not working and they did not clear the walks when it snowed.
Stayed 10 nights in Nov 2023
Response from Hotel Manager. on 29 Nov 2023
Dear Ernest,Thank you for providing your feedback on your stay. I'm glad to hear that the room was clean and the staff was friendly. However, I apologize for the issues you encountered with the hot and cold water, as well as the non-functional 3-way switches. Your feedback will help the hotel understand areas where they can make necessary improvements.Sincerely, Hotel Manager

2/10 Terrible

Comella

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would never recommend this hotel to anyone we had blood on the walls and door in the bathroom no hot water for showers dirty pillows and mattress tried to move us to another room that smelled like weed and that room was also dirty and some of the staff did absolutely nothing and we had to wait until the next morning for services
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 13 Nov 2023
Dear Comella,We are truly sorry to hear about the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we sincerely apologize for the unsatisfactory conditions you encountered, including blood on the walls and door, lack of hot water, unclean bedding, and unhelpful staff. This falls well below the standards we strive to maintain, and I want to assure you that we take your comments seriously. Immediate action will be taken to investigate and address the issues you've highlighted to ensure they are not repeated in the future. We understand the impact this had on your stay, and we genuinely apologize for the inconvenience. We regret that we did not meet your expectations on this occasion and hope you will reconsider giving us another chance in the future. Sincerely, Hotel Manager

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
the staff was amazing, friendly from the pick up at 1:20AM with and elderly disable mom to the drop off, the staff remembered our names and greeted us daily, breakfast was fair and plenty, hotel maybe a little run down from what I normally stay at but would return for the price location and friendlyness thank You Manager and staff for the comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 11 Nov 2023
Dear Veronica,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, price-good, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Nov 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 8 out 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, the last morning the breakfast wasn't open until 6:30, and there wasn't anyone at the front desk.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Rosemary,Thank you for your stay. We're pleased to hear that your stay was good overall. However, we apologize for the inconvenience you experienced on your last morning with the delayed breakfast opening and the unavailability of staff at the front desk. We will address these issues to ensure a more seamless experience for our guests in the future. We hope to provide a more consistent and satisfactory experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

JAYNNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear JAYNNE,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
It was a great experience.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Michel,Thank you for your stay. We're delighted to hear that you had a great experience! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely,Hotel Manager

6/10 Okay

Ibrahim

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Ibrahim,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Lynn

Disliked: Staff & service
Good for the price
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 16 Oct 2023
Dear Lynn,Thank you for your wonderful feedback. We're pleased to hear that you found our accommodations to be good value for the price. Providing a comfortable and affordable experience is important to us. We hope to have the opportunity to serve you again on your next visit!Sincerely,Hotel Manager.

10/10 Excellent

Nanci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 17 Oct 2023
Dear Nanci,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 16 Oct 2023
Dear Chris,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Tammi

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 13 Oct 2023
Dear Tammi,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Chelsea, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room door knob didnt work as it should have!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Oct 2023
Dear Ronald,Thank you for your stay. We're sorry to hear about the issue with the room door knob during your stay. Your comfort and safety are important to us, and we apologize for any inconvenience this may have caused. We will promptly address and rectify this issue to ensure that it doesn't occur in the future. We hope to have the opportunity to provide you with an improved experience during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Furious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how theres Chinese restaurant right next door
Stayed 5 nights in Sep 2023
Response from Hotel Manager. on 5 Oct 2023
Dear Furious,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 3 Oct 2023
Dear Bruce,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for.
The pictures do not look like what we got. The sheets and comforters has stains and cigarette hold on both beds. We had to purchase new linens just to sleep on a bed we shared. It was clean but still went over everything with bleach wipes. Paint job in the room is horrible, repaired patches on the walls and doors. You could see under the room door as it did not set evenly on the frame. Mattress was one thin mattress. Not comfortable at all. The smoke dectector had a smash cage over it with lots of screw holes around it. We're assuming the room gets used for extra curricular activity besides family stay. The dresser and nightstands looked horrible and you can tell they've been burned and etched symbols on them by previous guest. The tv didn't work at first. Had to call to get someone to fix it. You get what you pay for here. Good deal=sacrificing comfort and security.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 30 Sept 2023
Dear Guest,We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls far short of our standards, and we apologize for the cleanliness, maintenance, and comfort issues you faced in your room. This is not the level of service and quality we aim to provide. Your feedback is essential to us, and we will take immediate steps to address these concerns, including a thorough inspection of the room and necessary improvements. We appreciate your patience and understanding and hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Manager

2/10 Terrible

Jaci

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked this month's in advance, for a K9 seminar. They put me on the second floor next to the door. The smokers would put a rock in the door and stand on the porch to smoke. My door had such big cracks around the frame the smoke would waft in. The door wouldn't open a lot of the time so they would stand outside and bang on the door. Then there was just the constant coming and going of inappropriate behavior and laughing after 10:30 , then 1:00, and 2:00 and so on... I talked with management in the morning but nothing changed... Needless to say my dog and myself did not sleep. They will not be getting my repeat business.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Guest,We sincerely apologize for the disruptions you experienced during your stay. Your concerns are being addressed to prevent such issues in the future. We regret that we fell short of your expectations and hope you might reconsider staying with us in the future.Sincerely,Hotel Manager

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Quiet, Little Hotel that did the job!
Hotel was pretty quiet which allowed for a good night sleep. Staff was very polite and friendly. Their breakfast was also good, nothing fancy but good enough to get through lunch. Although, we didn’t use it, hotel has a shuttle available from hotel/airport for guest.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Claudia,Thank you for your feedback. We're delighted to hear that you had a peaceful and restful night at our hotel. It's also great to know that you found our staff to be polite and friendly and enjoyed our breakfast offerings. Your feedback is appreciated. We look forward to the possibility of hosting you again in the future. Sincerely, Hotel Manager

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Hotel Manager on 21 Sept 2023
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Tod

Liked: Cleanliness, staff & service
The rooms were clean and quiet. The AC worked well, and the bed was very comfortable. I have to be honest that this hotel isn’t in the best part of town but this isn’t their fault and my car stayed safe and secure. If you’re used to the Ritz or Embassy Suites, you probably won’t like this place but if you want a clean, affordable room and a pretty decent breakfast, this place is hard to beat for the price.
Response from Hotel Manager on 21 Sept 2023
Dear Guest,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Eric

Business traveller
Liked: Property conditions & facilities, room comfort
The room was gorgeous. I arrived at midnight and left between 4:30 and 5am. I barely had a chance to enjoy the room. I hope to stay there again so I can.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Eric,Thank you for your positive feedback. We're thrilled to hear that you found your room gorgeous during your brief stay with us, despite the limited time you had to enjoy it. Your positive feedback is greatly appreciated, and we look forward to the opportunity to host you again in the future so you can fully experience and appreciate all that our accommodations have to offer. Sincerely,Hotel Manager

6/10 Okay

Samon

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 1 Nov 2023
Dear Samon,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was nice and clean. Convenient for our needs.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 14 Sept 2023
Dear Kimberly,We're delighted to hear that you found our hotel nice and clean, and that it met your needs conveniently. Providing a comfortable and convenient experience for our guests is important to us, and we're glad to have met your expectations. If you have any further feedback or if there's anything specific you appreciated about your stay, please feel free to share. We look forward to hosting you again in the future!Sincerely,Hotel Manager

6/10 Okay

LYNN, Dryden

Travelled with family
its good if you need something close to airport but the road in and out is headache for us whom not locally. Room is clean
Stayed 1 night in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Dear Guest,Thank you for your feedback. We appreciate your positive note about the cleanliness of the room and the hotel's proximity to the airport. We apologize for any inconvenience you experienced with the road accessibility. Your feedback is valuable to us, and we'll explore ways to improve accessibility for our guests. We hope you'll consider staying with us again in the future.Sincerely,Hotel Manager

6/10 Okay

LYNN, Dryden

Travelled with family
Liked: Cleanliness
Its good if you looking for something close to airport and the staff services are very nice.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 12 Sept 2023
Dear Guest,Thank you for sharing your feedback. We're thrilled to hear that you found our hotel convenient for its proximity to the airport and that you had a positive experience with our staff's service. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Jozlyn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they gave me was all dirty, I went to the receptionist and she was in a bad mood, she was very rude to me
Stayed 1 night in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Guest,We're deeply sorry to hear about the negative experience you encountered with your room and the receptionist's behavior. This is not the level of service we aim to provide, and we apologize for any inconvenience you experienced.Your feedback is important, and we will address these issues to ensure a more comfortable and pleasant stay for our guests in the future. We hope you'll consider giving us another opportunity to provide you with a much better experience.Sincerely,Hotel Manager

2/10 Terrible

Rose, KENEDY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not receive the extra $50 payment back from the stay. Over a month and made the necessary calls for the payment only to still not receive. Will not stay there again
Response from Hotel Manager. on 9 Sept 2023
Dear Guest,Thank you for your stay. I’m terribly sorry that we failed to meet your expectations in some ways. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

4/10 Poor

Adafi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
After staying at the Super 8 Aberdeen SD I was really impressed and decided to stay at Super 8 Wichita KS but was really disappointed my room didn't looked like it had been vacuumed in a while besides the carpet being dirty everywhere in the motel there was trash on the carpet inside my room
Stayed 1 night in Sep 2023
Response from Hotel Manager on 8 Sept 2023
Dear Adafi,Thank you for your feedback. I’m sorry you didn’t have the experience you were expecting with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

Shannon M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
Needed to stop overnight on a long road trip. Booked the hotel, checked in 20 mins later with ease. Friendly staff, clean rooms with no carpet (a plus for us!) Comfy beds
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Guest,Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a seamless check-in experience, found our staff friendly, and appreciated our clean rooms with no carpet. We strive to offer comfortable accommodations, and we're pleased to have met your expectations. If you have any further comments or specific suggestions in the future, please don't hesitate to reach out. We look forward to welcoming you back during your future travels.Sincerely,Hotel Manager