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Reviews of Residence Inn by Marriott White Plains Westchester County

3 out of 5
Residence Inn by Marriott White Plains Westchester County
5 Barker Avenue, White Plains, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 297 out of 507 reviews" "
Rating 8 - Good. 127 out of 507 reviews" "
Rating 6 - Okay. 42 out of 507 reviews" "
Rating 4 - Poor. 24 out of 507 reviews" "
Rating 2 - Terrible. 17 out of 507 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Big Jay

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, quiet and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was pretty delicous!
Stayed 2 nights in Mar 2024

10/10 Excellent

Allyx

Stayed 1 night in Mar 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
The diverter in the tub in the bathroom was a little leaky. Otherwise property was great. Thank you.
Stayed 3 nights in Mar 2024
Response from Sterling F. on 28 Mar 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located and clean comfortable rooms
Stayed 3 nights in Mar 2024
Response from Sterling F. on 17 Mar 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Warm friendly staff. Good breakfast.
Stayed 2 nights in Mar 2024
Response from Sterling F. on 17 Mar 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Jamel

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking. things looks a little out dated though
Stayed 3 nights in Dec 2023
Response from Sterling F. on 21 Feb 2024
Thank you for sharing your feedback!

10/10 Excellent

Renee, New Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite I was in had everything I needed and was extremely clean. The kitchen had all accommodations and was easy to utilize. It was amazingly quiet and comfortable. I enjoyed my stay very much and would absolutely recommend. I’ll definitely be back.
Stayed 2 nights in Feb 2024
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

avital

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, pet friendly, large room, convenient to Westchester County airport
Stayed 1 night in Jan 2024
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Shamar

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

tamiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

6/10 Okay

Lindsay

Stayed 1 night in Dec 2023
Response from Sterling F. on 9 Feb 2024
Thank you for sharing your feedback!

10/10 Excellent

Juan, Chicago

Stayed 7 nights in Dec 2023
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sterling F. on 9 Feb 2024
Thank you for sharing your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Harold

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Sterling F. on 9 Feb 2024
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

8/10 Good

Steve M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Sterling F. on 29 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Leonore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Amazing, My check in with Silver was one of the best I’ve ever experienced he was Great. Definitely will stay here again.
Stayed 1 night in Nov 2023
Response from Sterling F. on 22 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much. Everything was excellent.
Stayed 3 nights in Nov 2023
Response from Sterling F. on 22 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

silvio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Sterling F. on 22 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only recommendation is for your staff to not wear perfume or cologne. The entire check in area smelled so strongly of perfume if was extremely offensive and many people are sensitive to perfumes.
Stayed 2 nights in Nov 2023
Response from Operations Manager on 9 Nov 2023
Thank you for you feedback and I apologize that your check-in experience was not a good one. I have shared your feedback with the leadership team to better service and insure this is an isolated issue. All feedback is helpful!

10/10 Excellent

Glenn, Scarsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, good breakfast
Stayed 7 nights in Oct 2023
Response from Operations Manager on 9 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Juan, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space in our suite with comfortable furniture and clean bathrooms and bedrooms. Good selection of exercise equipment. Love eating at the Aberdeen restaurant
Stayed 1 night in Oct 2023
Response from Operations Manager on 9 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Amarilis

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Operations Manager on 9 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from Operations Manager on 9 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Kate

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Oct 2023
Response from Sterling Fite on 9 Nov 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

4/10 Poor

Eduardo

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The hotel A/C was out and all they could provide was a fan for your room!
Stayed 2 nights in Oct 2023
Response from Operations Manager on 9 Nov 2023
Thank you for you feedback and I apologize that your experience was not a good one. I have shared your feedback with the engineering team to insure this is an isolated issue. All feedback is helpful!

10/10 Excellent

silvio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Residence Inn Team on 3 Oct 2023
Thank you for sharing your feedback! We look forward to your next stay with us.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was referred to this property. Glad that booked. It is walking distance to downtown White Plains
Stayed 2 nights in Sep 2023
Response from Residence Inn Team on 3 Oct 2023
Thank you for sharing your feedback!

2/10 Terrible

Beth

Disliked: Staff & service, property conditions & facilities
There is building around the property and it is noisy and neighborhood not safe. No heat for two nights and staff was not accommodating or helpful. Terrible experience.
Stayed 2 nights in Sep 2023
Response from Operations Manager on 9 Nov 2023
Thank you for you feedback and I apologize that your experience was not a good one. I have shared your feedback with the engineering team to ensure this is an isolated incident. All feedback is helpful!

6/10 Okay

Faimul

Stayed 1 night in Sep 2023
Response from Residence Inn Team on 3 Oct 2023
Thank you for sharing your feedback. Your feedback has been shared with the team to enhance our guest experiences.

2/10 Terrible

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasnt told i needed a government issued id to check in. I couldn't be checked in because i didn't have one. First time this happened to me at a hotel
Stayed 1 night in Sep 2023
Response from Sterling Fite on 12 Sept 2023
Thank you for you feedback and I apologize that your check-in experience was not a good one. I have shared your feedback with the leadership team to better service and insure this is an isolated issue. All feedback is helpful!

10/10 Excellent

Debie

Stayed 1 night in Aug 2023
Response from Sterling Fite on 12 Sept 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

6/10 Okay

LAURIE

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Front Office on 29 Aug 2023
Thank you for sharing your feedback!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Sterling Fite on 29 Aug 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good restaurant. Easy to get to work location.
Stayed 1 night in Jun 2023
Response from Sterling Fite on 29 Aug 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very large room
Stayed 1 night in Aug 2023
Response from Sterling Fite on 29 Aug 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

8/10 Good

Kevin

Travelled with family
Liked: Room comfort
Comfortable hotel in good location
Stayed 2 nights in Aug 2023
Response from Sterling Fite on 29 Aug 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office on 29 Aug 2023
Thank you for you feedback and I apologize that your experience was not a good one. I have shared your feedback with the leadership team to better service in the near future. All feedback is helpful!

8/10 Good

Anne

Stayed 1 night in Jul 2023
Response from Front Office on 29 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martyn

Stayed 3 nights in Jul 2023
Response from Sterling Fite on 26 Jul 2023
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding value.
Outstanding value, friendly staff, perfect location. I couldn't believe how big the room(s) were. We wanted to go to NYC every day, and it was only a 5 min walk to the metro station. Perfect!
Stayed 5 nights in Jun 2023
Response from Sterling Fite on 13 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sterling Fite on 13 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Debie

Stayed 1 night in Jun 2023
Response from Sterling Fite on 13 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean. Breakfast can be better.
Stayed 7 nights in Jun 2023
Response from Front Office on 27 Jun 2023
Thank you for sharing your feedback!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay- very spacious rooms!
Stayed 1 night in Jun 2023
Response from Front Office on 21 Jun 2023
Thank you for sharing your feedback!