Exterior

Reviews of Whistler Town Plaza

3 out of 5
Whistler Town Plaza
104-4319 Main Street, Whistler, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 40 reviews" "
Rating 8 - Good. 20 out of 40 reviews" "
Rating 6 - Okay. 5 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and layout. Very helpful front desk. Highly recommend and I hope to stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Noel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good and clean!
Stayed 2 nights in Jun 2023

10/10 Excellent

roger

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
parking was very secure. unit was very quiet. clean, wasy to walk to everything
Stayed 2 nights in Jan 2023

6/10 Okay

Christopher

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Great view of the Main Street, and enjoyed staying in the property. The only downside was that the rooms had not been finished cleaning, there was dirty laundry and garbage left at the door as you entered. I don’t believe this is the fault of the owner and the property managers were able to get it sorted while we walked around and explored the area
Stayed 1 night in Jul 2022

10/10 Excellent

Hailey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed with Whiski Jack for 2 nights and would definitely book again. Easy no contact pick up for keys and parking pass. Condo was very clean and provided us with everything we needed. Hot tub was located in separate building but easy access.
Stayed 2 nights in Oct 2021
Response from Rebecca at Whiski Jack Resorts on 4 Oct 2021
Thank you for taking the time to share your valuable feedback on your recent stay, Hailey! We hope to welcome you back for future stays with us.

10/10 Excellent

Yaping

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was located in the village.
Stayed 3 nights in Jul 2021
Response from Chanel at Whiski Jack Resorts on 29 Jul 2021
Thanks for the great review!

8/10 Good

Aman

Travelled with family
Liked: Cleanliness, room comfort
Family night
It was a good stay
Stayed 2 nights in Jul 2021
Response from Chanel at Whiski Jack Resorts on 22 Jul 2021
Thanks for the great review, Aman!

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay
We had a great stay here! the location is great and was right next to the Olympic Plaza where the beer fest was held.
Stayed 2 nights in Sep 2019
Response from Chanel at Whiski Jack Resorts on 16 Sept 2019
Hi Heidi, thank you so much for your great review! We hope you had the chance to enjoy the Whistler Village Beer Festival. We look forward to seeing you next time!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The pros: The location was great, nice and quiet. The room was clean and tidy. All linens and towels were in good shape. The cons: Poor communication at the front desk and having information relayed to us, along with not being able to get a hold of the front desk (it's located in Creekside). Parking is horrible, and not monitored. We gave up trying to park in an alotted area and parked wherever and received no ticket or tow.
Stayed 2 nights in Aug 2019
Response from Whiski Jack Resorts on 19 Aug 2019
Hello, thank you for your review. We apologize for any miscommunication about the directions and parking from the front desk. We are fine tuning the check in process to eliminate these problems. I am happy you never received a ticket from parking elsewhere as the municipality monitors the Whistler parking situation pretty closely. We would be happy to discuss a resolution if you give us a call. Thank you!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
No air conditioning and the windows were a pain to open (and due to windows having to be open, it was very noisy with the bar below). Beds & sheets not overly comfortable. Otherwise good - good location, good size, nice unit (just a little run down in some areas).
Stayed 2 nights in May 2019
Response from Andrea on 5 Jun 2019
It's true, these units do not have air-conditioning, as mentioned. Some units face the stroll, which is often a busy place, day and night - this is the benefit of being right in the centre of the action. We have other property locations that are away from the village excitement. We hope you enjoyed the latest upgrades to the hallways and elevator! We are constantly upgrading all of the Whiski Jack properties. We hope you'll visit us again.

8/10 Good

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in May 2019
Response from Andrea on 30 May 2019
Thanks for the great review!

10/10 Excellent

Sandra L.

perfect
Highly recommend this rental. Clean, had everything you need, comfortable, central location. I would stay there again. Cant beat the price too.

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Satisfied
Overall satisfied, but you do have to check in off-site, and though our reservation stated room one room number, we were provided another. Room 409 is across from a bar that was noisy at night. Walk to the lift area wasn't too bad.
Stayed 5 nights in Dec 2018
Response from Andrea on 11 Feb 2019
Hello Cliff, Thank you for the feedback. I'm sorry we had to switch your room, but there was an issue with the one you originally booked. Being in the village can be a very busy place, so we can always recommend other options that are a bit quieter. We also have an option to check in directly to the property for some of our properties, but not Town Plaza. We manage 9 properties with 100 units throughout Whistler, so a central check-in is most suitable.

8/10 Good

Verified traveller

Town Plaza Suite 244
Very spacious suite and clean - two bedrooms. Only downside is that the hot tub is in a different building not connected to the unit. Also there was no balcony like advertised. Would stay again due to conveniant location, price and space.
Stayed 2 nights in Sep 2018
Response from Whiski Jack Resorts on 12 Sept 2018
Hello, Thank you for your review! The Town Plaza has a great location within the Whistler Village. There are 3 different buildings that make up the Town Plaza and the hot tub is located in the Eagle Lodge for future reference. We also have our Tyndall Stone Lodge just down the street from Town Plaza with an outdoor hot tub in the same building and balconies off each unit. Feel free to contact our Rentals department with any inquiries on future bookings. Thank you!

10/10 Excellent

Vinh, Bothell WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed at the Town Plaza a number of times in the last few years. This may be the first time we booked via Whiski Jack. The location is right in the middle of the village, so you're a short walk from everything. It's interesting that the check in site is at Creekside, 4km before you reach Whistler. But we planned for it per instructions so it's no bother. The check-in person is good. When I couldn't figure out why the AC stopped, he was most helpful via phone. (The secret is the timer function on the remote).
Stayed 2 nights in Aug 2018
Response from Andrea on 14 Aug 2018
Thanks for sharing, Vinh. I'm glad your stay was fairly seamless and hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
checking in is a bit confusing having to drive back Creekside to do so after already driving into the village
Stayed 2 nights in Jun 2018
Response from Whiski Jack Reservations on 19 Jun 2018
Thank you for choosing to stay with Whiski Jack Resorts and for taking the time to share your experience regarding your recent stay with us. Your feedback is invaluable to us in order to achieve the highest standard of service and excellence. Our check-in location, terms, and conditions are all outlined in our reservation confirmation. As a management team, we take all comments seriously and share them with our team so that we may resolve any and all issues. Again, we appreciate your feedback and we hope you will consider staying with us in the future.

6/10 Okay

Verified traveller

Stayed 2 nights in May 2018
Response from Andrea on 11 Dec 2018
We appreciate all feedback, as it helps us to improve our service. Please feel free to contact us and share your experiences!

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location! Reminder to read where to check in. Its about 5 min drive from whistler village. I didnt read but that was my fault. Loved the place
Stayed 2 nights in May 2018
Response from Andrea on 26 May 2018
Thanks for your understanding, J. It's a common error to miss this very important information which is why we include it in the follow up email we sent after you booked.

8/10 Good

Natalie N.

Great space and location in the heart of Whistler Village
Lovely 2bed/2ba condo with everything we needed. Clean and spacious with a nice view. Quiet at night and yet close to everything. The hot tub is off site and was not in service during our stay but otherwise everything was lovely.
Stayed 3 nights in Feb 2018

8/10 Good

Jesse B.

Very nice place
Great place and great location. This is on the main strip. Only problem we found was that bar close got a bit loud a few nights when people were walkinh back but that is to be expected in the location we were in. With that said, we would still go back to this location.
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2017
Thanks for sharing the stars with us!

8/10 Good

Bill, Ottawa, Canada

Liked: Cleanliness, staff & service, room comfort
Good location and comfortable.
This was a very good choice of hotel for our needs - 4 adults (grandparents and parents) plus a toddler. Lots of space and 2 bathrooms. The balcony allowed for good views of the village and listening to live music. The music wasn't obtrusive as when the balcony door was closed, you couldn't hear a thing from outside.
Stayed 3 nights in Jul 2017
Response from Andrea on 9 Aug 2017
Hi Bill Thanks for the review, we're glad you enjoyed your time in Whistler. Kindly, Andrea

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for me my husband and baby
Thanks for the great review! We're glad you enjoyed your stay at Whiski Jack Resorts. Kind Regards,

8/10 Good

Randy, Alameda CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and layout.
Great condo, a bit noisy due to the restaurant below. Spa facilities not in this building as presented, its across a pedestrian road that is a bit awkward to walk to in the snow or rain
Response from Charley on 23 Mar 2017
Hello, Thank you for taking the time to review your stay. As the Town Plaza is 3 separate buildings we understand it is not ideal to walk from them to access the hot tub. Your feedback is really appreciated and we will see what we can do to make this more clear to future guests. We hope you enjoyed you stay and will consider Whiski Jack Resorts in the future.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Killer room and location in the village!
Excellent location for the price. Room was very clean and comfortable. I have no idea why folks rated it 3 and 3.5. The 10am checkout, keys back to the creekside office location by 11am did suck a little bit since we waanted to still ride the morning we left. But overall the room, price and location were 5 star for my expectations.
Response from General Manager on 5 Feb 2017
Hi Martin, Thanks so much for the feedback! It's great to hear you enjoyed your stay. Kind Regards, Charley

6/10 Okay

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location. Poor insulation and windows as you can hear people outside the neighbouring until 3am and then shovels at 6am.
Response from General Manager on 21 Jan 2017
Hi Andrew, Thank you for your review. We apologize for the noise and hope it didn't affect your stay too much. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend in beautiful Whistler
Fall in Whistler is wonderful with all of the leaves changing colours and falling and the crispness in the air. Deer Lodge by Whisky Jack is in the center of Whistler Village. Step out the door and you are already in the action. It was a mini apartment with a full service kitchen that lacked nothing. I am quite hard to please because my standards are very high and I was quite content there.
Response from General Manager on 6 Oct 2016
Good Afternoon, Thank you for taking the time to review you stay at Whistler Town Plaza with Whiski Jack Resorts. We are pleased to hear you enjoyed your stay with us and hope you'll think of us when you next visit Whistler Kind Regards, The Whiski Jack Team

8/10 Good

Alexandra, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Condo Right in the Village
My boyfriend and I stayed at the Deer Lodge for 4 nights and really enjoyed it. The employees at check-in were great. We heard complaints that you had to check-in about 6km from where you were actually staying, but considering they have over 10 properties in Whistler, it makes sense. Anyone who does complain about this is just being lazy. The parking was great, very secure and underground. The stairs and elevator were very close and takes you to each floor. We were on the fourth floor and our condo was great. It had a full kitchen, a living room, washer and dryer, nice full bathroom and a separate bedroom. Everything was nice and clean and they supplied you with all kitchen supplies, lots of towels and it even has a balcony. I will note that you do have to take your garbage and recycling out at the end as well which was okay with us and the garbage room was easy to find on the parking level.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went to for check in they send me to 6 km back for check in . what kind hotel send u somewhere for check in and check out.

10/10 Excellent

BM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
The location of this hotel was great. It was a spacious suite and it was a perfect weekend away.

8/10 Good

Dianne, Vancouver, BC

Liked: Staff & service, room comfort
The central location is great!
I enjoyed the stay as we received a larger room than expected. There were a few items outside our bedroom window on the awning that was not to pleasant. The reasons that I did not give higher marks in all categories is due to the fact that no one had mentioned that we were responsible for taking out our own garbage and recycling and when we did the bins were not easy to locate. That is me just being nit picky, the location was great, central to everything and they had everything we needed for the weekend for a great price. Another note, if you are a light sleeper there is Garfinkle's right across from some of the rooms but nothing a few drinks couldn't fix.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini-home away from home
Great chalet with deck, BBQ, a fully stocked Kitchen, 2 bathrooms, laundry facilities within the unit. Sleeps up to 7. My only complaint is that you have to check in approx 5 km before you get to the actual location.
Response from Kelly on 2 Aug 2014
Thank you for your comments. We manage 16 properties in Whistler, so we have a central check-in office on the way to the village.

10/10 Excellent

Brenda, Cranbrook, B.C.

Liked: Cleanliness, property conditions & facilities, room comfort
'In the Heart of Whilster"
This hotel (condo) is situated right in the middle of The Whistler Plaza. Where it's all happening. Walking distance to everything you could ever need for your stay - chair lifts, shopping, spas, art galleries, fine dining or just having a beer on a patio & people watching. We parked our vehicle in the underground parking & didn't need it again until we checked out. Very clean & well equipped suites. Would book again in a heartbeat.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020
Response from Whiski Jack Resorts on 14 Jan 2020
Thank you!

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Whiski Jack Resorts on 10 Apr 2018
Thank you for your feedback, we're happy to see you enjoyed your stay. We hope to welcome you back again.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Excelent location
Well, excellent ubication, confortable village, some noisy but Boy a lot
Stayed 3 nights in Jul 2017
Response from Andrea on 9 Aug 2017
Thank you for the review! Yes, the village is a lively place. If you prefer something more tranquil, please feel free to contact us on your next visit and we can provide some options for you! Kindly, Andrea