Exterior

Reviews of Blackcomb Lodge

3 out of 5
Blackcomb Lodge
4220 Gateway Drive, Whistler, BC

Reviews

7.6

Good

Rating 10 - Excellent. 352 out of 1004 reviews" "
Rating 8 - Good. 335 out of 1004 reviews" "
Rating 6 - Okay. 159 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 83 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

john a

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
FANTASTIC LOCATION !!! Located in the heart of Whistler Village. 2 minute walk to Fitzsimmons & Gondolas. Staff was super accomodating. Facility is nice and well maintained. Have stayed at BlackComb Lodge multiple times and plan to stay again next time we visit Whistler.
Stayed 5 nights in Mar 2024
Response from Blackcomb Lodge team on 18 Mar 2024
Hi John! We are glad that you enjoyed your stay here at the Blackcomb Lodge and we are very much happy to have you back. Keep safe!

6/10 Okay

Robert, Etobicoke

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For the price paid, this was a tired property, certainly around the pool and hot tub area. The bathroom has a urinal that is not working. There are stains on the ceiling. Generally not much care put into the pool and bathroom facilties. The rooms are adequate. Location is ideal, but more time and attention should be paid towards the little things that make a stay memorable.
Stayed 2 nights in Jan 2024

4/10 Poor

Jessie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location to Whistler Town Village was perfect and parking was great! Downside was the staff were incompetent, not welcoming, and unhelpful with the many issues we encountered during our stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle, Sammamish

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location for Whistler village. Building needs an update and more accurate description of amenities. No work out facilities. Condo is ok, to small for 5, no bedroom, no kitchen area to sit and eat. 10 am check out is to early. Like a fraternity house with to many rules.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very knowledgeable and very helpful. We were automatically up graded to a very nice suite. Parking was easy and convenient. Everything was close and easy to get to. What a great experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service
Property manager is very unprofessional and confrontational. Left a night early because I didn't feel welcomed. Will happily bring business elsewhere next time.
Stayed 2 nights in Feb 2024

6/10 Okay

lucius

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Comes with a full kitchen but there were no pans, napkins or paper towels. We did acquire a warped pan when asked for at desk but paper towels and or napkins must be purchased at a market. Personnel is spotty at the front desk even when the bell was rang.
Stayed 3 nights in Feb 2024

2/10 Terrible

Harman

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was impolite. Swearing in the lobby at guests.
Stayed 4 nights in Jan 2024

4/10 Poor

Anna

Stayed 1 night in Feb 2024

6/10 Okay

behzad

Travelled with partner
Disliked: Staff & service
The hitel is quite run down for what they are charging. Strands of hair on the sheet on pull out couch. Not sure if they even change the sheets between checkouts. Checkout time was at 10 a.m but the key cards were deactivated at 9:45 a.m which made it difficult to get back from carpark to the hotel to get our stuff so we had to take the long way through the street with heavy ski gear. Not very friendly staff either. The location was great though. I personally will not stay there again. With the price of 650 CAD per night there are definitely better options.
Stayed 1 night in Feb 2024

8/10 Good

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position with access to the whole village
Stayed 2 nights in Feb 2024

6/10 Okay

Jessica

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Amenities
The property is conveniently located in the center of the village parking is directly under the property and easy to access. Security to the building is of the most priority to the owners/managers. Only registered guest allowed to freely move in and out of the building helping to keep our stay more secure.
Stayed 1 night in Feb 2024

6/10 Okay

Zbigniew

Stayed 1 night in Jan 2024

6/10 Okay

Max

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall it was convenient to be able to walk quickly to the base of the mountain and have direct access to the village shops and restaurants. The room was clean and spacious. Microwave was not working, and was replaced, but only after multiple requests were placed. At no point did it appear that anyone come into the room for general housekeeping unless we requested it. Parking was an additional charge per night, when it is already a fairly expensive place to stay. Totes itself as going green and minimzing waste, but only provides Keurig and K-cups for coffee (highly wasteful).
Stayed 4 nights in Jan 2024

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay in this property again. We arrived and the sole front desk person opted to take several phone calls instead in the middle of our check-in. The room was freezing cold when we arrived as the heat wasn't turned on. We turned the heater on and it got warmer but never reached room temperature. In the morning I was unable to take a shower because there wasn't any hot water. When we tried calling the front desk about our issues, they didn't answer. When we went to the front desk to talk to someone about our issues, there was no-one there. They were perfectly happy to take other people's calls instead of checking me in, but wouldn't answer my calls about legitimate issues with our room. In addition to this, the washroom in the hot-tub area was disgusting and our bathroom was clearly not cleaned before we arrived given the hair that was in the tub from a previous guest.
Stayed 1 night in Jan 2024

10/10 Excellent

Christian A.

Liked: Cleanliness, staff & service, property conditions & facilities
Beni is an amazing host and great place to stay
Stayed 2 nights in Jan 2024

2/10 Terrible

Honey

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent service and very clean room/ common areas.
Stayed 1 night in Dec 2023

2/10 Terrible

Yusef

Disliked: Cleanliness, staff & service, property conditions & facilities
Hi we have had a very serious situation at the blackcomb lodge please have someone from exoedia to contact us at 604 763 8913 , Thank you.
Stayed 1 night in Dec 2023

2/10 Terrible

Jashan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Danial

Stayed 1 night in Dec 2023

2/10 Terrible

Vladislav

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blackcomb Lodge
Was only for a night but it was very comfortable. Guests need to use their card to get in which makes it very safe.
Stayed 1 night in Dec 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kk on 5 Dec 2023
Thank you for your review. We appreciate your time and review. hope to see you soon.

6/10 Okay

Hassan, Coquitlam

Stayed 1 night in Nov 2023
Response from k on 5 Dec 2023
Thank you for your review. We appreciate your time and review. hope to see you soon.

6/10 Okay

Marcella

The location of this hotel is great. You’re steps away from all the good restaurants and shops in Whistler village. Room is comfortable and clean. This hotel has strict check in and out policy. They don’t give you much flexibility.
Stayed 1 night in Nov 2023
Response from Front desk on 14 Nov 2023
Thank you for choosing to stay with us at Blackcomb Lodge! We're happy to hear that you enjoyed your stay! Your feedback is valuable to us, and we hope to welcome you back for another experience in the future. Unfortunately with the winter season ahead and so many guests coming in and out we have to remain tight with our check-in and check-out times. We hope you understand.

6/10 Okay

Trevor

Stayed 3 nights in Oct 2023
Response from k on 16 Nov 2023
Thank you for your rating. We hope to see you again

8/10 Good

DIksha

Stayed 1 night in Oct 2023
Response from k on 16 Nov 2023
Thank you for your rating. We hope to see you again

2/10 Terrible

jordan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend to anyone. Poor service and tons of hidden charges, room was dirty with stained towels and bedding and carpet! Recommend pan pacific, right near by, same price, but far nicer.
Stayed 1 night in Oct 2023
Response from k on 6 Nov 2023
Thank you for your review. We don't have any hidden charges all the charges are mentioned on document sent right after you make reservation so that you can read and sign it. We have best cleaning contractors but still could have complained to front desk about that we could have helped you.

8/10 Good

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from k on 6 Nov 2023
Thank you for your review. Hope to see you again

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 1 night in Oct 2023
Response from k on 6 Nov 2023
Thank you for your review. Hope to see you again

4/10 Poor

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities
Good area. No hot water.
Stayed 1 night in Oct 2023
Response from k on 6 Nov 2023
Thank you for your review. Hot water situation is explained at time of check in that we have less reservations hot water take some time to come up. which is fixed now. Hope to see you again

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Super clean. Enjoyed sauna.
Stayed 1 night in Oct 2023
Response from kk on 6 Nov 2023
Thank you for your review. Hope to see you again

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from k on 6 Nov 2023
Thank you for your review. Hope to see you again

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Very close to walkable grocery store and since our room had a fridge and stove, we saved money by cooking dinner and breakfast! It was a bit confusing at the front desk. Girl seemed very flustered because printer wasn’t working. I asked about laundry and they said it was open till 9:00. When I tried the key it didn’t open the door and I wasted time running back up and down to speak to the desk. I also had asked for change as I needed loonies and her reply was “manager wasn’t there at the moment but I could walk over to the grocery store and ask for change.” At that time I was already in a bathing suit and coverup and wasn’t going to go out like that. Regardless, I went for a swim/hot tub for about 20 mins and when I came back to the desk she had change for me. However, going back upstairs the key wouldn’t let me in. Our sleep was interrupted constantly by the music, bands and people laughing loudly in the night! We were told it was a quiet zone at 10-8 am, that certainly didn’t happen. Mind you it wasn’t the people in the hotel, but the parties in the street. Morning, quickly went to do laundry at 9, door was again locked, had to walk down, get front desk to door stop it open, and we ended up with wet laundry in suitcase when she rang our room and said 10 checkout! Owner asked us to give him a good review? This is the best I could come up with!
Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. We are right in centre of village so that guest can have access to all the things. Printer is machine and machine sometimes get stuck. Some Front desk agents don't have access to float hence need manager. Going to grocery store was a suggestion otherwise you could have blamed front desk for not suggesting the place to have coins. For sleep being disturbed you should have contacted front desk and they could have helped you out. After checkout time has passed key get demagnetized so that no one use them to go back to room. Asking for review is so that we can improve our flaws and make hotel a better place

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. Hope to see you again

4/10 Poor

Verified traveller

Disliked: Staff & service
Clean but blunt service
Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. We try our best to provide guest service. Please let us know what issue you faced so that we can help you. Hope to see you again

2/10 Terrible

Juan, Sammamish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ahead of my stay I called the hotel to ask for help, and the man that picked up the phone was extremely rude. As soon as I said I booked through expedia and needed help, he started talking over me, didn't listen to anything I said and kept raising his voice. He even said I was Expedia's customer, not his customer.
Response from k on 7 Nov 2023
Thank you for your reply. We have contract with expedia hence, can't help with change or any modification in booking. We are always happy to help our guest

6/10 Okay

ronald, huntington beach

Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. Hope to see you again

6/10 Okay

Mavis

Ok
Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. Hope to see you again

2/10 Terrible

Satya, Vancouver

Would you like me to post the picture of my bedding? It’s filthy
Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for review. We have best cleaning contractor and we ourselves do inspection before assigning room. If there was any such problem you should contact front desk and we can help you.

10/10 Excellent

nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. We hope to see you again.

10/10 Excellent

Adittya

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from k on 6 Nov 2023
Thank you for your review. We hope to see you again.

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the best time, friendly staff, perfect location.
Stayed 1 night in Sep 2023