Breakfast and dinner served

Reviews of Discovery Settlers Hotel

3.5 out of 5
Discovery Settlers Hotel
61 Hatea Drive, Whangarei

Reviews

7.8

Good

Rating 10 - Excellent. 146 out of 515 reviews" "
Rating 8 - Good. 228 out of 515 reviews" "
Rating 6 - Okay. 89 out of 515 reviews" "
Rating 4 - Poor. 40 out of 515 reviews" "
Rating 2 - Terrible. 12 out of 515 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Grant

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was fine. Room a little small for 4, the poor had loads of insects, it just felt a little run-down.
Stayed 1 night in Mar 2024

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Property is looking very “Tired”. Bathroom layout terrible.
Stayed 3 nights in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Dear Trevor, Thank you very much for your time to write your review. Your feedback will help us to improve upon our product and services. We have passed you comment onto staff and managers concerned to ensure we are constantly improving upon our services.

8/10 Good

Conan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Hi Conan, Thank you for the review. Your feedback is appreciated.

8/10 Good

Adyr

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Discovery Settlers Team on 18 Mar 2024
Dear Adyr, thank you for your review, your feedback is very appreciated.

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good and quiet location. The facility itself is aging and out of date, our room is downstairs and smells old and dampness, the bathroom don’t have space to put your Toiletrie. The small Air con is not making cool airs, guess it’s just a heater looks like air con, they do have a free standing fan provided, but just not enough for a summer night, we downstairs can’t open windows for safety reasons at night make this worse. We paid 240 for a night during the busy new year eve period, not worth it. The staff is friendly though.
Stayed 1 night in Dec 2023
Response from Settlers Team on 18 Mar 2024
Dear Jessica, thank you for your review, your feedback is very appreciated. We are sorry to hear we did not match your expectations during your stay. We have passed your concerns to staff and managers concerned to ensure we are constantly improving upon our services.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Thank you for everything!
Stayed 12 nights in Oct 2023
Response from Settlers Team on 18 Mar 2024
Dear David,thank you for your review, your feedback is very appreciated.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The Settler’s Discovery Motel was a fantastic stay. The room was great, wonderful service with friendly staff, and great food. It was also a short walk to the Whangārei waterfront, and all the fabulous restaurants and cafes. I highly recommend this motel, and would stay again in a heartbeat.
Stayed 2 nights in Oct 2023
Response from Settlers Team on 18 Mar 2024
Dear Gina, thank you for a wonderful review, we look forward to see you again.

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were a late arrival and the staff had turned the heater on in the room, very thoughtful.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Hotel is quite dated, but has been well preserved!! It is kept up very well. The restaurant is very nice with reasonable pricing and a fair amount of selections. The morning was missing eggs during my stay. That is a staple for me. So I chose not to spend the buffet price for mostly things I preferred it to have. Would be nice to see the hotel incest in some upgrades to keep it self appealing. An enclosed/ heated pool would be wonderful. Also more entertainment /media choices for the rooms. Providing hdmi inputs or airplay devices for those bringing their own media to link into the hotels tv’s would also be nice. These type things would take the then quality of stay up another level. Not a bad stay at all, but could easily take it to the next level. FYI: the pricing was great!!
Stayed 1 night in Sep 2023
Response from Settlers Team on 18 Mar 2024
Dear David, thank you for your review, your feedback is very appreciated. We are sorry to hear we did not match your expectations during your stay. We have passed your concerns to staff and managers concerned to ensure we are constantly improving upon our services.

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i arrived there the toilet bowl had not been cleaned.
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the price, cleanliness and area. I didn’t like the noise from people outside room during night. Heating not set up.
Stayed 1 night in Sep 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to town, friendly staff, very clean and comfortable bed
Stayed 1 night in Aug 2023
Response from Settlers Team on 18 Mar 2024
Dear Mike, Thank you for your review, your feedback is appreciated.

8/10 Good

Deborah

Stayed 1 night in Aug 2023
Response from Discovery Settlers Hotel on 18 Mar 2024
Dear Deborah,thank you for your review, your feedback is very appreciated.

6/10 Okay

Medina

We were surprised at the size of the room (small) for the price, suited our purposes being a bed for the night.
Stayed 1 night in Aug 2023
Response from Settlers Team on 18 Mar 2024
Dear Jessica, thank you for your review, your feedback is very appreciated.

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dinner and breakfast.
Stayed 1 night in Jul 2023
Response from Settlers Team on 30 Jul 2023
Hi Sonya,We are glad that you enjoyed your stay with us.Thank you :)Kind RegardsSettlers Team

10/10 Excellent

Constantine, Whangarei

Liked: Cleanliness, staff & service, property conditions & facilities
A warm welcome from friendly staff and a great room close to town.
Stayed 1 night in Jun 2023
Response from Settlers Team on 23 Jul 2023
Kia Ora,We are glad you enjoyed your stay with us. Thank you :)RegardsSettlers Team

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient base for one or two nights. Staff were very friendly and welcoming. Hotel was mostly in good condition but showing a few signs of wear and tear.
Stayed 3 nights in Jun 2023
Response from Caleb on 29 Jun 2023
Hi Greg, thank you for the review. We are glad you enjoyed your stay, and we look forward to welcoming you back.

10/10 Excellent

Jaz, Torbay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here during my work trips up North for 10 years and I always enjoy my stay ! Thank you :)
Stayed 1 night in Jun 2023
Response from Zuzana on 26 Jun 2023
Dear Jaz,thank you very much for taking time to write a review. We are delighted to hear about our experience and we are very greatful for your loyalty.We look forward seeing you back soon.Kind regards,

4/10 Poor

Paul

Stayed 1 night in May 2023
Response from Discovery Settlers Team on 18 Mar 2024
Dear Paul,Thank you for your review, your feedback is very appreciated.

8/10 Good

Joanne

Stayed 2 nights in Mar 2023
Response from Discovery Settlers Hotel on 11 Apr 2023
Kia Ora Joanne,Thank you for your feedback. We are glad you had a nice stay with us, and we look forward to welcoming you back in the future.Kind regards, Discovery Settlers team

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a good size, staff were friendly and its not too noisy.
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Ruth,Thank you for your review and kind comments. We are pleased that you enjoyed your stay and hope to see you back soon.Kind regards,Ian - Duty Manager

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, clean, comfy bed and lovely food options. This was perfect for a work stay.
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Sonya,Thank you for your 5-out-of-5 review. We are delighted that you enjoyed your stay and look forward to seeing you back again.Kind regards,Ian - Duty Manager

8/10 Good

Cathy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything was very nice and a reasonably cost. I would stay there again my only issue was the mattress on the bed probably not the best and no air con. Thank you
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Cathy,Thank you for your review and feedback, which has been passed to our owners for their review and consideration.We hope to see you back soon.Ian - Duty Manager

6/10 Okay

Natalie

Travelled with partner
Liked: Staff & service, amenities
Booked an 'Executive suite', which kept us amused during our stay...'Executive suite' has a balcony.....The balcony is shared with multiple rooms and overlooked a piece of grass and the main road. Two chairs, no table....no air conditioning but a loud fan if you want it...the upstairs room is accessed by a concrete stairwell (no lift)....On a plus note the staff were very friendly and it was a 10 minute walk to the 'Basin where there are some excellent restaurants...Poor nights sleep as a lot of road noise coupled with no double glazing....Room was clean. Didn't use the pool or food facilities but they where there if you wanted them.
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Natalie,Thank you for reviewing your stay and sharing your observations. I am sorry that we did not meet your expectations but do hope that you will consider us again for any future visits to the Whangarei area.Kind regards,Ian - Duty Manager

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel where you can park your can right outside the door.
Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hi John,Thank you for your positive feedback. We're glad that you enjoyed your time with us and hope to see you again!!RegardsSettlers Hotel

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service
A little tired but good for 1 night.
The room was more than adequate for a night. Clean and comfortable. Unfortunately it’s a bit dated and the bathroom is very narrow and small but as I say for a night it did the job.
Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hello George,Thanks for the feedback. We are happy that you enjoyed the stay at Settlers Hotel. We appreciate your time for feedback and will work to make our guest's experience more better.RegardsSettlers Hotel

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly, clean with breakfast and dinner available.
Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hi Eileen,Thanks for your feedback!!We're happy to know you enjoyed your stay with us. We hope to see you again!!RegardsSettlers Hotel

10/10 Excellent

Rachael

Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hi Rachael,Thank you so much for your review :)We're extremely happy to know you enjoyed your time with us. We hope to see you again in future!!RegardsSettlers Hotel

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to find with good parking. Good reception service and everything was nice & clean.
Response from Discovery Settlers Team on 11 Jan 2023
Hi Beverley,Thanks for the feedback.We're glad you enjoyed your stay with us & we hope to see you again in future.RegardsDiscovery Settlers Team

4/10 Poor

CHRISTINE

Liked: Staff & service
For the price I paid for one night it definitely was not worth the value. Receptionist was great, helpful & friendly. Bedspread had stains on it & no cutlery in room only teaspoons. Tv remote not working properly either.
Response from Discovery Settlers Hotel on 3 Feb 2023
Hello Christine,We apologize that our service didn't match your expectation. We always give high attention to detail. We appreciate and will use your feedback to make our service better.RegardsSettlers Team

6/10 Okay

Clayton, Orewa

Travelled with family, Travelled with partner
Liked: Staff & service
Response from Discovery Settlers Hotel on 3 Feb 2023
Hello Clayton,Thanks for your review.We hope you had a good time with us!!RegardsSettlers Team

4/10 Poor

Ezra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a great stay. Room had no air conditioning so was hot. It had broken outlets near the bed. Broken light fixture above the bed which caused a light to flash incessantly. Quite a poor experience overall. Will not be returning in the future
Stayed 1 night in Dec 2022
Response from Discovery Settlers Hotel on 3 Feb 2023
Hello Ezra,Thank you for your review. We're sorry to hear that we couldn't meet your expectations, but we really appreciate you bringing the issue to our attention and we'll strive to do better. Hope you'll consider giving us a chance again in future!!RegardsSettlers Team

10/10 Excellent

Vicki

Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks for the top marks Vicki. Thanks for staying. Hope to see you back again soon.

6/10 Okay

PHILIP

Liked: Cleanliness, room comfort
Lots of outdoor space
Very pleasant surroundings, but on a very busy road. No where to hang things on in bathroom and needs more vanity space there also. Apart from that the room was absolutely fine.
Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thank you for taking the time to give us some feedback. That is helpful, and we can look to see if there is anything that can be done there.

8/10 Good

A

Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks A for taking the time to post review. See you again when you are back in Whangarei

8/10 Good

Ann

Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks Ann for posting a review. I am sure we will see you again and get to have a 10 on your next stay.

10/10 Excellent

vicki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice. Lovely room .Beautiful Trees surrounding property and great breakfast. Thankyou we will come again!
Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks Vicki for the review. We do full buffet breakfast everyday for our guests, and happy that you enjoyed your stay as well. All the best

4/10 Poor

Barrie

Stayed 2 nights in Nov 2022
Response from Darren H on 29 Dec 2022
Thanks for your review Barrie. Hopefully next time you stay we will be able to exceed your expectations. Let us know if we can do something better for you.

8/10 Good

terry

Stayed 2 nights in Sep 2022
Response from Darren H on 28 Sept 2022
Thanks for taking the time to post a review Terry. Hope to see you again.

10/10 Excellent

Amanda

Stayed 2 nights in Sep 2022
Response from Settlers Team on 18 Mar 2024
Dear Amanda, thank you for your review, your feedback is very appreciated.

6/10 Okay

Richard

Travelled with family
Disliked: Amenities
Easy walk to the Basin area and city centre
Stayed 2 nights in Sep 2022
Response from Darren H on 11 Sept 2022
Thank you for taking the time to post review. I appreciate your time.

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and friendly helpful staff
Stayed 9 nights in Jul 2022
Response from Darren H on 21 Jul 2022
Thanks Roger, I appreciate you taking the time. I know the staff are working very hard and they appreciate the recognition.

10/10 Excellent

J C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jul 2022
Response from Darren H on 15 Jul 2022
Thanks for staying with us. Dee you again next time. I appreciate you taking the time to review.

6/10 Okay

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness
Close to town, perfect if your just looking for a place sleep and, use the bar and menu. Staff the nice for the most part. Rooms are tidy, when checking in 8.30pm the windows in the room were wide open, stone cold as it was 7 degrees at the time. Heating needs an upgrade as the wall heater in our room was beyond noisy, you definitely could not leave it going to hold a conversation or to sleep.
Stayed 2 nights in Jun 2022
Response from Darren H on 7 Jul 2022
Thanks for taking the time to post a review. This feedback is very important to us and we use this to continually improve the service that we give. The staff always appreciate the good comments and thank you for the suggestion for the heating, we will look at that. Thanks for staying.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is an older property in Whangarei. But it's restaurants been updated and offers a great selection of food choices. The restaurant is well worth a visit alone. But the room was lacking. The heater was inefficient to heat the room. None of the rooms offer a tub, only showers. And the vanity in the bathroom was small. I was unable to fill the provided kettle, from the vanity. I had to take it to the front desk order Mohave it filled. Clearly the rooms need some updating. Otherwise, a pleasant stay in a convenient, quiet area of Whangarei.
Stayed 1 night in Jun 2022
Response from Darren H on 7 Jul 2022
Thanks David for the Honest review. It is great to see that the hard work that the Chef and restaurant team have put into the menu is being recognized. We are a slightly older property and are looking at ways to modernize the rooms to make our guest stay comfortable.

10/10 Excellent

Warwick

Stayed 1 night in May 2022
Response from Settlers Team on 18 Mar 2024
Dear Warwick,thank you for your review, your feedback is very appreciated.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious with a lovely outlook from the top balcony to the bushland opposite. It is handy having the restaurant on the premises. It would be helpful if the advertising stated it was two story because part of our criteria was we wanted single story as we have challenges with climbing stairs - and then we could have requested the bottom floor.
Stayed 1 night in Apr 2022
Response from Discovery Settlers Hotel on 30 Apr 2022
Dear Roger, It was a pleasure having you stay with us. We really appreciate you taking the time to share your feedback and we look forward to welcome you again. Please let reception know that you prefer the ground floor, and we will be happy to allocate your room downstairs next time.

2/10 Terrible

Ann

Disliked: Cleanliness
The room was not what we booked and bore little resemblance to the description on the website. Lovely dinner. Friendly wait staff.
Stayed 2 nights in Apr 2022
Response from Discovery Settlers Hotel on 30 Apr 2022
Dear Ann, thank you very much for taking your time in giving us a review. Sorry that the room didn't meet your expectation. We are glad that you enjoyed your dinner at Settlers Restaurant, and we hope to welcome you back again in the future.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was ok.
Stayed 2 nights in Apr 2022
Response from Darren H on 20 Apr 2022
Thank you for taking the time to post a review. Was a pleasure having you stay with us.

4/10 Poor

JOHN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Executive studio
Dated, no aircon. Had to chase cleaners around for clean towels and toilet paper. Substandard cleaning of room for 5 days stay, not good enough. You cant use covid as an excuse as they werent wearing masks!
Stayed 3 nights in Mar 2022
Response from DarrenH on 5 Apr 2022
Thank you for taking the time to post a review of your stay. I see that we did not meet your expectations on this stay. Not having a service during your stay is not the procedures that we have in place; I see that we need to do better at this and we have worked on a process that these do not get lost during the changes that we have had to make to keep the staff safe. I hope we get a chance to do better. Hope to see you again. Regards, Darren