Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cornwall

Birthday Treat

Posted 20-Aug-2014
Pros: Fantastic helpful staff!!
Location: Mercedes Benz World and the Brooklands Museum
Wow! What a fantastic hotel, a real 10 out of 10. The staff were all very helpful and keen to make our stay memorable. Our room was spotless, quiet, modern and comfortable. We were unable to get a table in the restaurant and so would suggest you book in advance, but ate in the bar and the food was delicious. A visit to the next door Mercedes Benz World is a must for any motorsport fan and admission is free. Cannot wait to return for the next birthday!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Midlands

Great hotel

Posted 13-Aug-2014
Pros: It's clean, modern and spacious with great staff
Cons: A swimming pool would make it perfect
Location: We visited Brooklands Museum and Mercedes-Benz World.
Location-wise this is a great hotel to choose if you wish to visit the Brooklands Museum or Mercedes Benz World. I imagine it would also be an excellent choice for business meetings etc. We had a most enjoyable stay, made particularly so by the efficiency and friendliness of the staff. The room was large and comfortable and breakfast was very good indeed. The only thing that would have made it even better, from my point of view, was a pool. The gym looked good and there was a small hot tub, linked to the spa, on the third floor balcony but I do enjoy a swim if at all possible. Nevertheless, I have no hesitation at all in recommending the hotel and will book again if in the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham UK

Light airy very comfortable rooms:- recommended

Posted 12-Aug-2014
Pros: Light airy modern feel, reasonable rates.
Cons: More hot tubs? Steam rooms etc placed in mixed communal areas
Location: We went to windsor castle, it's 30 minutes by car.Mercedes is next door where adults and kids can get driving experiences. B museum has a concord etc
We stayed here as I had a 4 by 4 experience at Mercedes World and we wanted somewhere easy and close. Hotel is within 500 yards of Mercedes world. New modern hotel overlooking a wide quite pretty expanse of land where the tracks are. Our room was large light and comfortable with good air conditioning. I think totally non smoking. We had access to the spa included in the rate. Staff were very friendly and helpful. There is one hot spa tub suitable for 4 outside on floor 3 overlooking the tracks etc. We had no trouble getting in but I guess it could be more difficult if there were lots of guests. The sauna and steam room were in the appropriate changing room i.e. separate male/female which for a mixed couple is not ideal . All of great quality. We ate in the restaurant, the bill for 4 including some pre drinks and snacks was £150 - all pretty good food. For me the hotel was really good - there was a super car rally going on so there was lots of interesting very expensive cars to see some in the hotel carpark but I guess this sort of bonus is the luck of the draw. Recommended
5 out of 5
Recommended
for Everyone
by A verified traveller from USA/UK.

Excellent.

Posted 05-Aug-2014
Pros: Staff were very attentive.
Excellent service and facilities. Very highly recommended.
4 out of 5
Recommended
for Couples
by A verified traveller from Reading, UK

Top class hotel

Posted 30-Jul-2014
Pros: Decor and breakfast
Cons: Providing a double bed rather than the singles that push together
Location: Mercedes World
We stayed here after a friend's wedding so didn't try the facilities but the staff were very friendly, the decor was grand and the room was plush. The double bed was two single beds pushed together which was the only negative thing. The breakfast was lovely, fresh and not at all greasy. They also supplied soya milk. I would highly recommend.
4 out of 5
Recommended
for Couples
by A verified traveller

Great hotel

Posted 23-Jul-2014
Great hotel and good facilities and staff. Very close to Brooklands Museum and Mercedes World. Will be back!
1 out of 5
by A verified traveller from Boston

Awful Customer Service

Posted 12-Jul-2014
Pros: Looking at the cars at the test track across the street. The hotel is cosmetically pretty but covers serious mechanical flaws (including noisy pipes)
Cons: Customer Service Food
Location: Mercedes Test Track
My company puts up many of us at this hotel. For a recent stay with about 20 of us we had great consensus as to low rating of this hotel . Since it is far away from most things, we hope the hotel will read this and make corrections. Otherwise, we do plan to ask the company to put us somewhere else. The biggest issue this hotel faces is from the lack of customer service from it's staff. The hotel appears to value this as there are signs all over (including a button on your phone called "Make Your Day." However, with few exceptions (Annabelle at the front desk is lovely), the staff is not interested in thinking about the guest or being helpful in any way. Their favorite answer is no for even the smallest request (first night the both the ac in my room, nor the hairdryer didn't work. When I inquired at the desk the clerk actually said I probably didn't know how to use the hairdryer. In my opinion, most hairdryers are pretty straightforward and if they have picked one so complicated they should rethink it. After pushing pretty hard they finally grudgingly agreed to send up a tech for both) The room service food is limited and with the exception of the steak, pretty awful. They have a restaurant downstairs that has more options. I asked if I could have room service delivered from there. NO. Could I go down and get takeaway from the restaurant: NO. Could I get somethings removed from a room service menu item that I was allergic to?NO. You get the idea
5 out of 5
Recommended
for Couples
by Chris from Kent

Can't wait to go back!

Posted 27-May-2014
Pros: Spa, Restaurant, Location, Friendly and Helpful staff.
Cons: Nothing at this stage.
Location: Mercedes Benz World and track a stones throw away.
My partner and I were looking for a good Spa hotel in a great location, and we certainly found it with Brooklands. The hotel is certainly 4-5 star quality, the food in the restaurant is fantastic and the hotel staff are helpful and friendly. The spa treatments are the best I have had. We only stayed 1 night but wish it was longer. Can't wait to go back!
5 out of 5
Recommended
for Shopping
by Caroline Harris from Salisbury

Overnight stay

Posted 16-May-2014 on Hotels.com
unbelievably wow! We did not expect these facilities from a hotel that was. in effect, in the middle of an industrial estate. We could not fault any of it.
5 out of 5
Recommended
for Personal Event
by Dinalli from Leeds

Exactly what I would expect for the price

Posted 13-May-2014 on Hotels.com
Service was excellent and hotel was exactly what I expected for the price. Only downside was restaurant was very busy, which i didn't expect. But the bar food was just as good and staff more than happy to help and look after you.