Check in was a struggle, traveled almost 3 hours with my elderly grandmother (in her 90’s) to be told room was not ready (it was after 3pm!) no offer of a refreshment while waiting etc, my grandmother was tired & sore from sitting in the car for so long. Had booked two rooms & was told that each of the 6 adults staying would have a bed of their own (bunk beds - not an issue) neither of the rooms weee suitable & 2x adults ended up having to share a bed. Other issues with room which were sorted, thank you! Overall service was average, food selection average & just ok quality. Decor & facilities were really lovely, location was great, amenities good. Overall, all 6 of us enjoyed our stay, however could have been much better. Would like to give this hotel & others in the brand another try!