Beach nearby
Check availability

Reviews of The Point Hotel & Spa

4 out of 5
The Point Hotel & Spa
Point Road, Mossel Bay, Western Cape

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 129 reviews" "
Rating 8 - Good. 47 out of 129 reviews" "
Rating 6 - Okay. 27 out of 129 reviews" "
Rating 4 - Poor. 15 out of 129 reviews" "
Rating 2 - Terrible. 6 out of 129 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Gordon

Travelled with group
Liked: Staff & service, amenities
Great location for the views. One issue is as we discovered the fog closes in then the fog horn blasts out constantly about 100m from the bedrooms all throughout the night. Also get use to load shedding
Stayed 2 nights in Feb 2024

4/10 Poor

Manuel

Disliked: Cleanliness, amenities, property conditions & facilities
This property is exceptionally well positioned but requires a lot more maintenance and staff training. I hope the owner takes a vested interest in a face lift in the hotels interior and the way in which it is presented to tourists. This could be an amazing hotel, but sadly it is becoming more of a motel experience.
Stayed 1 night in Dec 2023

8/10 Good

Mayur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Return trip for business so this was the 2nd stay in a short space of time, well received and will return again
Stayed 1 night in Dec 2023

10/10 Excellent

Elmarie

Stayed 1 night in Nov 2023

8/10 Good

Bill

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice hotel in superb location
Nice hotel but a little tired and in need of some refurbishment but the view made up for everything
Stayed 1 night in Nov 2023

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gaynor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mossel Bay, The Point Hotel
The sea-facing rooms are right over the rocks and it was lovely and relaxing lying in bed listening to the waves crashing. Staff are very friendly and helpful and full of smiles. Definitely will be back
Stayed 1 night in Sep 2023

8/10 Good

marcellous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Claude

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This hotel is in a disgusting state. I would rather stay in a Formula 1 than stay at this hotel again. Really disappointing that the owners allow paying customers to be lured by the location which is great! But the hotel is disgusting
Stayed 2 nights in Jul 2023
Response from d on 31 Jul 2023
Hi Claude,We thank you for staying with us and and are so sorry that you feel this way. We would like to assure you that we take your message to heart and will investigate the situation immediately. We have a large internal team of housekeepers and all rooms are serviced daily. We thank you for your comments.Kind regardsThe Point Hotel Team

8/10 Good

Benjamin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Rolling waves non-stop
Best view if you like waves.
Stayed 1 night in Apr 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, room comfort
So So...
Staff were friendly and hotel is clean. It is an old building and maintenance has been lacking a bit. Perfectly fine for a quick stay however I feel it's over priced for the state of the hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

Chris

Stayed 2 nights in Mar 2023

4/10 Poor

Andrè

Disliked: Cleanliness, property conditions & facilities
Stay away if ure a couple vist. U must ASK for towels...... Lift is out of service. No licr liscense Place needs a serious makeover. Aircon not working. Must be a ☆☆ accomodation lodge. Breakfast...... ALWAYS LOW BUDGET. ALWAYS NO SCRAMBLE EGG AMD RAW WATERY BEACON. They close the kitchen for residents for their famous groups .. Indian travel groups their favorite source of income.... and very noisy till 00h00. Building needs serous update.
Stayed 7 nights in Feb 2023

6/10 Okay

Philippe

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very old fashioned but amazing view.
Staff friendly and helpful, but the hotel is no longer worth a 4 star! All old and shabby needs a complet renovation. Elevator out of service and so was tge Spa too... Great location and anazing view.
Stayed 1 night in Jan 2023

4/10 Poor

Marius

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Smelly, limited services, dirty water and run down facility
Stayed 1 night in Jan 2023

10/10 Excellent

PMB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Deena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sea views from our room. Listened to the waves crashing all night long. It was incredible!

10/10 Excellent

Janine

Stayed 1 night in Jan 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Point Hotel ... oceans apart!
As indicated above, all aspects were very good, the breakfast was outstanding & of course the view/proximity to the ocean is beyond compare with the soothing sound of the sea 24/7
Stayed 7 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good over all
The stay was pleasant. Except the bed was extremely hard.
Stayed 1 night in Oct 2022

8/10 Good

Bradley

Travelled with partner
Run down and seen better days but the location and view makes up for a lot.
Stayed 8 nights in Aug 2022

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4*, more like a 2*. Not worth the location.
We checked in around 4:30 pm wanting to use the advertised Spa Tub and then have dinner, but all amenities were closed, including the kitchen and bar for dinner and drinks. When we got to the room, it did not have the shower/tub combo as advertised, it was dirty, and the furniture was sparse; looked more like a student dorm room than a hotel room. We quickly realized the hotel was not as advertised and decided to leave. The front desk clerk promised the manager would call, and we would receive a refund, but the manager never called, and after contacting the hotel many times and being given the run around for five months, we have never received the refund. The manager is shady and very unprofessional. We ended up staying at Protea Hotel by Marriott Mossel Bay Instead, which was amazing!
Stayed 1 night in Jan 2022

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The Point Hotel on 17 May 2022
Good day Marius Thank you for your feedback We are happy to hear you had a wonderful time. Kind Regards

8/10 Good

Jurie

Liked: Cleanliness, staff & service, room comfort
will visit again
Good hotel to stay over, love the view. not a modern hotel but still above average. Food was good but a bit cold at dinner, breakfast was very good
Stayed 1 night in Apr 2022
Response from The Point Hotel and Spa team on 1 May 2022
Good Day Thank you for your Feedback We are happy you enjoyed your stay at the Point Hotel. Kind Regards

4/10 Poor

Derick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not happy
Third visit. Not happy. Aircon only blows cold. NO WI-FI. The staff knew this, but happily gave out the code. After trying to link up, they admitted that the hotel does not have Wi-Fi. Lift does not work. Wet bubble filled with water hanging from our ceiling…?.? Shower had black mould in the corners.
Stayed 2 nights in Apr 2022
Response from The Point Hotel and Spa team on 1 May 2022
Good day Sir WE apologize for the experience you had here at the Point Hotel. Our hotel is busy going under maintenance. Kind regards

10/10 Excellent

Mavildia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the best 7 day stay. Awesome
Stayed 7 nights in Mar 2022
Response from The Point Hotel and Spa team on 1 May 2022
Good Day Thank you for your wonderful feedback WE hope to see you again soon here at the Point Hotel Regards

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A favorite go-to Hotel for our business trips
Stayed 1 night in Mar 2022
Response from The Point Hotel and Spa team on 1 May 2022
Good Day Thank you for your wonderful feedback We Hope to see you again here at the Point Hotel Warm regards

8/10 Good

Louis

Liked: Staff & service, room comfort
Mix bag of WOW and not so great
The view is great and staff friendly and helpfull. Sheldon is the Jack of all trades and a very nice man, from breakfast, barman and helping to with luggage. A real asset to the Hotel. The parking is an issue and you cant leave anything in the car. Spectacular views. A good derp cleaning will do wonders though. Some maintenance as well. Sliding door struggling to close and lock, and half remove fitting in the shower. Nice breakfast with great views, but not using a great balcony option?
Stayed 1 night in Mar 2022
Response from The Point Hotel and Spa team on 1 May 2022
Good Day Thank you for your feedback We hope to make your next stay unforgettable. We apologize for the inconvenience we may have caused you. We trust we will see again in the near future at the Point Hotel Warm regards

4/10 Poor

Lertitia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to The Point is always a pleasure see you next time again
Stayed 1 night in Jan 2022

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD TIME OF LEISURE
Everything was very good. Only problem is the lift that was not working. The venue and the scienery were excellent
Stayed 5 nights in Dec 2021

10/10 Excellent

Erna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, room comfort
Well situated lovely views
Stayed 2 nights in Nov 2021
Response from Sonja on 7 Dec 2021
Good day Jacquelyn Thank you so much for your review - we're very happy that you enjoyed your stay with us - we're looking forward to your next visit. With every review we try and better our services to our guests, once again thank you for your review and have a blessed festive season.

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was not at all bad. Housekeeping was not up to scratch as there were no hand towels in our room. We also had to exchange a bath towel as it had a big brown mark on it. The shower was great and so the sea view.
Stayed 1 night in Oct 2021
Response from Sonja on 7 Dec 2021
Good day Jerry Thank you for the review we do appreciate the positive feedback that assists us in bettering our services Looking forward in welcoming you back soon You and your family have a blessed festive season

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views were stunning - only irritation was the noise from the tidal pool every morning at around 06h00
Stayed 2 nights in Oct 2021
Response from The Point Hotel and Spa team on 13 Oct 2021
Good day Thank you for you review this is much appreciated - with all reviews we strive to better our services to our guest looking forward to your next visit

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning View Next to Lighthouse.
Hi Me & Hubby went for a couples break. View was stunning next to the Lighthouse, we stayed on the 5th floor. Our room was nice & clean. Staff members very friendly and helpful. Close to all amenities. We will definitely recommend this accommodation. Although we had bad weather Mosselbay is a wonderful town with lots to do. Or just enjoy the view from the room.
Stayed 3 nights in Sep 2021
Response from The Point Hotel and Spa team on 7 Oct 2021
Good morning Thank you for your review on our hotel - we value every review highly and strive to better our services everyday - looking forward to welcoming you and your family again soon and we'll be ordering sunny days to come Once again thank you for your beautiful review

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business trip accommodation
Stayed 1 night in Sep 2021
Response from The Point Hotel and Spa team on 30 Sept 2021
Good day Alan Thank you for the review on our establishment - your review is vital to us in bettering our service every time Hope to have your here again soon. Regards

6/10 Okay

ebrahim aboobaker

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Sonja on 30 Sept 2021
Good da Ebrahim We thank you for your review on our establishment - every review helps us in bettering our service to our guests. looking forward in welcoming you back to The Point Hotel and spa soon.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from The Point Hotel and Spa team on 28 Sept 2021
Good day Thank you for the review on your stay at The Point Hotel and Spa We appreciate all feedback from our guest and strive to better our services every day Hope to welcome you and your family at our Hotel again soon Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2021
Response from The Point Hotel and Spa team on 24 Jun 2021
Good day Thank you for your great review - this is much appreciated - for us this is a platform to better our services every time. Looking forward to your visit again soon

10/10 Excellent

Hulet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fathers day break
Amazing experience - very friendly and helpful staff -
Stayed 2 nights in Jun 2021
Response from The Point Hotel and Spa team on 22 Jun 2021
Good day Thank you very much for this wonderful response to our Hotel . Looking forward to your next visit Kind Regards

6/10 Okay

Patty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had a room with a seaview. Really fantastic view. Lift out of order. Room very outdated. Bedding was dirty and sheet had holes in. No soap to wash my hands. Had to ask for towels. Maintenance throughout the hotel needed. At breakfast plate was cracked. For 2 nights it was very foggy and lighthouse had to warn ships which resulted in no sleep. Staff very friendly breskfast was great Definitely not 4 star
Stayed 6 nights in Jun 2021

6/10 Okay

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4-star
The hotel has a unique and amazing location, but it requires a lot of maintenance. It is definitely not a 4-star as indicated. The room was clean but not all the necessary guest items were there, we needed to ask for a few things that were missing. The breakfast was great and the waitress was super friendly and very helpful.
Stayed 1 night in Jun 2021
Response from Sonja on 7 Jun 2021
Good day Keith Thank you for bringing this issue to our attention. Please accept my sincere apology for items that was not placed in your room on arrival, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Thank you again for your review - this will most definitely assist us in improving in our Hotel and our guests stay Looking forward to your next stay at our establishment Kind regards The Point Hotel and Spa team

8/10 Good

Pamela E.

Liked: Cleanliness, property conditions & facilities, room comfort
Best view in Mossel Bay!
You couldn’t ask for a better sea view than this! The Point is Located right above the rocks & the crashing waves can either excite you or lull you to sleep... The room was spacious & clean, with a nice shower & nice bedding.... And for your entertainment for the day, you can sit on your patio & watch the zip liners go zipping by above the rocks & ocean spray! The staff was very friendly, however I believe if the management & owner would invest in training their Resteraunt staff in preparation of meal service, this would give this hotel a higher star rating! However with this being said, we were here when the chef was stuck in India during Covid Restrictions. Perhaps if the chef was there, our breakfast might have been sumptuous & prepared on time & in a timely manner....
Stayed 1 night in May 2021
Response from The Point Hotel and Spa Team on 8 Jun 2021
Good day Pamela Thank you very much for your review it is much appreciated and hope you're doing well - we're very happy you enjoyed your visit to our establishment and hope that you'll come again soon. Thank you also for the advice on the breakfast - this will most definitely help us in bettering the service to our guest. Looking forward to your next visit to our establishment.

10/10 Excellent

Derick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from The Point Hotel and Spa team on 12 Jun 2021
Dear Guest Thank your for your response and review to our establishment - all your feedback is of utmost importance to us in order to better our services to our guests. We're looking forward to your next visit to The Point Hotel and Spa

8/10 Good

Gino

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mosselbaai May 21
Staff very helpful, but overall maintenance a huge problem. Aicon not working, safe not working, lift not working, we can see that owners are trying but Covid also hurt this lovely Hotel unit.
Stayed 3 nights in May 2021
Response from The Point Hotel and Spa team on 12 Jun 2021
Dear Guest Thank your for your response and review to our establishment - all your feedback is of utmost importance to us in order to better our services to our guests. We're looking forward to your next visit to The Point Hotel and Spa

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from The Point Hotel and Spa team on 29 Jun 2021
Good day Thank you very much for this wonderful rating Looking forward to your next visit to the Hotel

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant but not 4 star
No tv service both times we stayed. No lift working so carried luggage upstairs. Very nice staff,convenient position and comfortable room.
Stayed 1 night in May 2021
Response from The Point Hotel and Spa team on 12 Jun 2021
Dear Guest Thank your for your response and review to our establishment - all your feedback is of utmost importance to us in order to better our services to our guests. We're looking forward to your next visit to The Point Hotel and Spa